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The differences between field service specialists and implementation specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field service specialist and an implementation specialist. Additionally, an implementation specialist has an average salary of $56,545, which is higher than the $51,832 average annual salary of a field service specialist.
The top three skills for a field service specialist include customer satisfaction, provide customer support and customer support. The most important skills for an implementation specialist are client expectations, customer service, and business processes.
| Field Service Specialist | Implementation Specialist | |
| Yearly salary | $51,832 | $56,545 |
| Hourly rate | $24.92 | $27.19 |
| Growth rate | 10% | 10% |
| Number of jobs | 104,134 | 50,975 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 66% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A field service specialist is responsible for visiting sites and driving down to clients' locations to provide support for their technical and mechanical issues. Field service specialists identify maintenance problems by asking questions to the clients and personally fix those errors, informing the clients of technical solutions. They also perform installation and quality check services to ensure the stability and efficiency of the technical components and materials. A field service specialist must have excellent communication and organizational skills, especially the ability to work for extended hours in the field to achieve the highest customer satisfaction.
As the name entails, implementation specialists perform tasks related to the implementation of computer software and hardware, technical systems, or solutions. They are responsible for identifying clients' needs and determining how they will use the software or systems that they have acquired. They may also assist clients in setting up their equipment and perform additional tasks such as importing client data, creating customized reports, and modifying metrics. There are certain skills and qualifications to be considered to apply for this role, which includes a bachelor's degree in business, in-depth technical knowledge, and problem-solving skills.
Field service specialists and implementation specialists have different pay scales, as shown below.
| Field Service Specialist | Implementation Specialist | |
| Average salary | $51,832 | $56,545 |
| Salary range | Between $33,000 And $81,000 | Between $36,000 And $87,000 |
| Highest paying City | Palo Alto, CA | San Jose, CA |
| Highest paying state | California | Hawaii |
| Best paying company | SAP | |
| Best paying industry | - | Technology |
There are a few differences between a field service specialist and an implementation specialist in terms of educational background:
| Field Service Specialist | Implementation Specialist | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 66% |
| Most common major | Electrical Engineering | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between field service specialists' and implementation specialists' demographics:
| Field Service Specialist | Implementation Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 88.8% Female, 11.2% | Male, 49.3% Female, 50.7% |
| Race ratio | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.4% Asian, 10.7% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |