Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between field service specialists and senior support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field service specialist and a senior support specialist. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $51,832 average annual salary of a field service specialist.
The top three skills for a field service specialist include customer satisfaction, provide customer support and customer support. The most important skills for a senior support specialist are customer service, technical support, and troubleshoot.
| Field Service Specialist | Senior Support Specialist | |
| Yearly salary | $51,832 | $106,515 |
| Hourly rate | $24.92 | $51.21 |
| Growth rate | 10% | 10% |
| Number of jobs | 104,134 | 103,203 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 55% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A field service specialist is responsible for visiting sites and driving down to clients' locations to provide support for their technical and mechanical issues. Field service specialists identify maintenance problems by asking questions to the clients and personally fix those errors, informing the clients of technical solutions. They also perform installation and quality check services to ensure the stability and efficiency of the technical components and materials. A field service specialist must have excellent communication and organizational skills, especially the ability to work for extended hours in the field to achieve the highest customer satisfaction.
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
Field service specialists and senior support specialists have different pay scales, as shown below.
| Field Service Specialist | Senior Support Specialist | |
| Average salary | $51,832 | $106,515 |
| Salary range | Between $33,000 And $81,000 | Between $71,000 And $159,000 |
| Highest paying City | Palo Alto, CA | Piscataway, NJ |
| Highest paying state | California | New Jersey |
| Best paying company | SAP | Eclaro |
| Best paying industry | - | Manufacturing |
There are a few differences between a field service specialist and a senior support specialist in terms of educational background:
| Field Service Specialist | Senior Support Specialist | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 55% |
| Most common major | Electrical Engineering | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between field service specialists' and senior support specialists' demographics:
| Field Service Specialist | Senior Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 88.8% Female, 11.2% | Male, 61.2% Female, 38.8% |
| Race ratio | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |