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The differences between field service specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a field service specialist, becoming a service specialist takes usually requires 6-12 months. Additionally, a field service specialist has an average salary of $51,832, which is higher than the $44,150 average annual salary of a service specialist.
The top three skills for a field service specialist include customer satisfaction, provide customer support and customer support. The most important skills for a service specialist are patients, social work, and criminal justice.
| Field Service Specialist | Service Specialist | |
| Yearly salary | $51,832 | $44,150 |
| Hourly rate | $24.92 | $21.23 |
| Growth rate | 10% | -4% |
| Number of jobs | 104,134 | 207,020 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 53% |
| Average age | 42 | 40 |
| Years of experience | 2 | 12 |
A field service specialist is responsible for visiting sites and driving down to clients' locations to provide support for their technical and mechanical issues. Field service specialists identify maintenance problems by asking questions to the clients and personally fix those errors, informing the clients of technical solutions. They also perform installation and quality check services to ensure the stability and efficiency of the technical components and materials. A field service specialist must have excellent communication and organizational skills, especially the ability to work for extended hours in the field to achieve the highest customer satisfaction.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Field service specialists and service specialists have different pay scales, as shown below.
| Field Service Specialist | Service Specialist | |
| Average salary | $51,832 | $44,150 |
| Salary range | Between $33,000 And $81,000 | Between $27,000 And $71,000 |
| Highest paying City | Palo Alto, CA | Boston, MA |
| Highest paying state | California | Massachusetts |
| Best paying company | SAP | Ropes & Gray |
| Best paying industry | - | Technology |
There are a few differences between a field service specialist and a service specialist in terms of educational background:
| Field Service Specialist | Service Specialist | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 53% |
| Most common major | Electrical Engineering | Business |
| Most common college | Stanford University | - |
Here are the differences between field service specialists' and service specialists' demographics:
| Field Service Specialist | Service Specialist | |
| Average age | 42 | 40 |
| Gender ratio | Male, 88.8% Female, 11.2% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |