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The differences between field service specialists and service support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field service specialist and a service support specialist. Additionally, a field service specialist has an average salary of $51,832, which is higher than the $43,538 average annual salary of a service support specialist.
The top three skills for a field service specialist include customer satisfaction, provide customer support and customer support. The most important skills for a service support specialist are customer service, support services, and social work.
| Field Service Specialist | Service Support Specialist | |
| Yearly salary | $51,832 | $43,538 |
| Hourly rate | $24.92 | $20.93 |
| Growth rate | 10% | 10% |
| Number of jobs | 104,134 | 125,209 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A field service specialist is responsible for visiting sites and driving down to clients' locations to provide support for their technical and mechanical issues. Field service specialists identify maintenance problems by asking questions to the clients and personally fix those errors, informing the clients of technical solutions. They also perform installation and quality check services to ensure the stability and efficiency of the technical components and materials. A field service specialist must have excellent communication and organizational skills, especially the ability to work for extended hours in the field to achieve the highest customer satisfaction.
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
Field service specialists and service support specialists have different pay scales, as shown below.
| Field Service Specialist | Service Support Specialist | |
| Average salary | $51,832 | $43,538 |
| Salary range | Between $33,000 And $81,000 | Between $26,000 And $72,000 |
| Highest paying City | Palo Alto, CA | New York, NY |
| Highest paying state | California | Connecticut |
| Best paying company | SAP | Cheniere Energy |
| Best paying industry | - | Technology |
There are a few differences between a field service specialist and a service support specialist in terms of educational background:
| Field Service Specialist | Service Support Specialist | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 50% |
| Most common major | Electrical Engineering | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between field service specialists' and service support specialists' demographics:
| Field Service Specialist | Service Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 88.8% Female, 11.2% | Male, 39.2% Female, 60.8% |
| Race ratio | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |