Floor supervisor vs associate/team lead

The differences between floor supervisors and associate/team leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a floor supervisor and an associate/team lead. Additionally, an associate/team lead has an average salary of $54,721, which is higher than the $27,963 average annual salary of a floor supervisor.

The top three skills for a floor supervisor include sales floor, keep management and product knowledge. The most important skills for an associate/team lead are excellent interpersonal, product knowledge, and quality standards.

Floor supervisor vs associate/team lead overview

	Floor Supervisor	Associate/Team Lead
Yearly salary	$27,963	$54,721
Hourly rate	$13.44	$26.31
Growth rate	-	-
Number of jobs	321,113	247,018
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 50%
Average age	43	43
Years of experience	6	6

What does a floor supervisor do?

A floor supervisor is personnel hired by the hospitality and retail establishments who provide a quality experience to guests by inspecting the guest area's cleanliness. To maintain freshness, a floor supervisor collaborates with a manager to deploy custodial staff and train new employees. A floor supervisor must be knowledgeable in booking and checking-in guests and resolve complaints using his/her conflict resolution skills. Also, a floor supervisor should have an associate's degree in hospitality management.

What does an associate/team lead do?

An associate/team lead oversees the performance of team members while ensuring that clients get to receive optimal services. Their responsibilities typically include establishing guidelines and objectives, managing schedules, generating leads, performing market research and analysis, and developing strategies to optimize the daily operations. They may communicate with clients and assist them by identifying their needs, answering inquiries, and resolving issues and concerns. Moreover, as an associate/team lead, it is essential to guide and encourage staff to reach goals, all while enforcing the company's policies and regulations.

Floor supervisor vs associate/team lead salary

Floor supervisors and associate/team leads have different pay scales, as shown below.

	Floor Supervisor	Associate/Team Lead
Average salary	$27,963	$54,721
Salary range	Between $21,000 And $35,000	Between $28,000 And $104,000
Highest paying City	Riverhead, NY	Boston, MA
Highest paying state	New York	Rhode Island
Best paying company	Aspen Snowmass	Citi
Best paying industry	Manufacturing	-

Differences between floor supervisor and associate/team lead education

There are a few differences between a floor supervisor and an associate/team lead in terms of educational background:

	Floor Supervisor	Associate/Team Lead
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	SUNY College of Technology at Delhi	SUNY College of Technology at Delhi

Floor supervisor vs associate/team lead demographics

Here are the differences between floor supervisors' and associate/team leads' demographics:

	Floor Supervisor	Associate/Team Lead
Average age	43	43
Gender ratio	Male, 48.8% Female, 51.2%	Male, 51.8% Female, 48.2%
Race ratio	Black or African American, 8.5% Unknown, 4.7% Hispanic or Latino, 18.1% Asian, 6.9% White, 61.2% American Indian and Alaska Native, 0.7%	Black or African American, 8.5% Unknown, 4.6% Hispanic or Latino, 17.9% Asian, 7.0% White, 61.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	9%	9%

Differences between floor supervisor and associate/team lead duties and responsibilities

Floor supervisor example responsibilities.

Evaluate daily job objectives and utilize knowledge of math, physics, and engineering to achieve the desired results.
Execute food preparation under rush conditions, consistently deliver excellent customer service, and maintain store cleanliness and personal hygiene requirements.
Perform opening and closing of store and POS, count funds and make bank deposits, generate sales reports.
Handle parking ticket transactions and complete daily business paperwork.
Regulate operations including cleanliness, organization, staffing and revenue requirements.
Receive and enter invoices into the computer and ensure accuracy of deliveries and paperwork.

Associate/team lead example responsibilities.

Accomplish requirements, allocating resources, scheduling and coordinating staff and assure accuracy of payroll.
Ensure all sales transactions, refunds and POS system function smoothly and take corrective action when necessary.
Process sales transactions, POS, credit applications, discounts, trade-in allowances, warranties and delivery dates.
Provide leadership and mentoring of team members to increase productivity while ensuring accuracy.
Handle inbound/outbound escalate customer complaints, including executive escalations from various levels of leadership.
Aggregate, analyze and organize information from QC reports into a department-wide WIKI to facilitate information sharing and best practice utilization.

Floor supervisor vs associate/team lead skills

Common floor supervisor skills

Sales Floor, 17%
Keep Management, 15%
Product Knowledge, 9%
Store Management, 6%
Develop Proficiency, 4%
Inventory Management, 4%

Common associate/team lead skills

Excellent Interpersonal, 18%
Product Knowledge, 9%
Quality Standards, 9%
Leadership, 7%
Math, 6%
Customer Satisfaction, 6%

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Floor Supervisor
Floor Supervisor vs Associate/Team Lead

Updated January 8, 2025

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