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Group manager vs general service manager

The differences between group managers and general service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a group manager and a general service manager. Additionally, a group manager has an average salary of $118,324, which is higher than the $85,187 average annual salary of a general service manager.

The top three skills for a group manager include client facing, project management and customer service. The most important skills for a general service manager are customer service, customer satisfaction, and business plan.

Group manager vs general service manager overview

Group ManagerGeneral Service Manager
Yearly salary$118,324$85,187
Hourly rate$56.89$40.96
Growth rate6%6%
Number of jobs263,616435,376
Job satisfaction--
Most common degreeBachelor's Degree, 71%Bachelor's Degree, 58%
Average age4444
Years of experience66

What does a group manager do?

Group Managers are employees who oversee a specific department, team, or any group in the company. They are usually tenured employees or industry experts. Group Managers oversee their team's performance and professional growth. They set clear, strategic goals for the team and create plans to reach these goals. They monitor the achievement of such goals and guide their team along the way. They also manage the team professionally. The coach team members train the employees if there are updates or new strategies and ensure that they remain engaged. They motivate their team to perform well and strive hard to reach group goals.

What does a general service manager do?

General service managers are professionals who manage the administrative activities of a company to ensure that a proper environment for its operations is achieved. These managers are required to supervise the maintenance activities and upgrades of equipment and systems so that they can minimize disruptions of business activities. Under the direction of the finance manager, general service managers must coordinate with service providers on matters related to finance and tax. They must also manage teams to ensure that they comply with local and occupational health laws.

Group manager vs general service manager salary

Group managers and general service managers have different pay scales, as shown below.

Group ManagerGeneral Service Manager
Average salary$118,324$85,187
Salary rangeBetween $78,000 And $178,000Between $52,000 And $137,000
Highest paying CityWashington, DCMountain View, CA
Highest paying stateNew YorkCalifornia
Best paying companyGoogleStanford University
Best paying industryFinanceFinance

Differences between group manager and general service manager education

There are a few differences between a group manager and a general service manager in terms of educational background:

Group ManagerGeneral Service Manager
Most common degreeBachelor's Degree, 71%Bachelor's Degree, 58%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Group manager vs general service manager demographics

Here are the differences between group managers' and general service managers' demographics:

Group ManagerGeneral Service Manager
Average age4444
Gender ratioMale, 67.9% Female, 32.1%Male, 78.3% Female, 21.7%
Race ratioBlack or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5%Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between group manager and general service manager duties and responsibilities

Group manager example responsibilities.

  • Manage SEO / paid media campaigns.
  • Manage the largest business intelligence portfolio, merchandising and pharmacy.
  • Establish PMO to manage significant interdependent assets align with strategic initiatives to ensure smooth interoperability and coordination.
  • Manage inter-relationships between diverse work groups in the brewing, packaging and distribution departments relating to internal logistics and production scheduling.
  • Manage payroll distribution process ensuring timeliness, accuracy, and confidentiality to protect client's privacy and prevent liability of exposure.
  • Maintain continuous alignment of architecture scope with strategic business objectives and drive modifications to enhance effectiveness toward end result.
  • Show more

General service manager example responsibilities.

  • Lead team through ISO certification which increase quality and processes.
  • Lead RFP process for CRM software to include extensive evaluation and contract negotiation.
  • Stabilize logistics organization, recruit and train 2 key positions, achieve zero staff turnover for two years.
  • Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
  • Maximize repair/assembly departments' workflow, parts inventory, and logistics.
  • Improve quality systems across all plants and obtain QS or ISO certification at all sites.
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Group manager vs general service manager skills

Common group manager skills
  • Client Facing, 13%
  • Project Management, 7%
  • Customer Service, 6%
  • Client Relationships, 6%
  • Process Improvement, 5%
  • Continuous Improvement, 5%
Common general service manager skills
  • Customer Service, 20%
  • Customer Satisfaction, 7%
  • Business Plan, 6%
  • Employee Development, 5%
  • Oversight, 5%
  • Financial Statements, 5%

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