Home office representative vs customer sales representative

The differences between home office representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a home office representative, becoming a customer sales representative takes usually requires 6-12 months. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $34,049 average annual salary of a home office representative.

The top three skills for a home office representative include customer service, care services and payment arrangements. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Home office representative vs customer sales representative overview

	Home Office Representative	Customer Sales Representative
Yearly salary	$34,049	$38,744
Hourly rate	$16.37	$18.63
Growth rate	4%	-4%
Number of jobs	221,162	303,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 37%
Average age	47	40
Years of experience	4	12

What does a home office representative do?

Home Office Representatives are employees who work on administrative or clerical activities for the company. They work from their own home's comfort. Companies with telecommuting programs employ them. Home Office Representatives may be assigned to do appointment setting, customer service activities, and other administrative tasks. They are expected to work with integrity and to remain trustworthy. Home office representatives need to be computer-savvy. They should be familiar with different applications as well. They should also have good communication skills.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Home office representative vs customer sales representative salary

Home office representatives and customer sales representatives have different pay scales, as shown below.

	Home Office Representative	Customer Sales Representative
Average salary	$34,049	$38,744
Salary range	Between $18,000 And $62,000	Between $27,000 And $54,000
Highest paying City	-	Santa Rosa, CA
Highest paying state	-	Hawaii
Best paying company	-	Merck
Best paying industry	-	Finance

Differences between home office representative and customer sales representative education

There are a few differences between a home office representative and a customer sales representative in terms of educational background:

	Home Office Representative	Customer Sales Representative
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Home office representative vs customer sales representative demographics

Here are the differences between home office representatives' and customer sales representatives' demographics:

	Home Office Representative	Customer Sales Representative
Average age	47	40
Gender ratio	Male, 42.4% Female, 57.6%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.3% Asian, 5.2% White, 72.7% American Indian and Alaska Native, 0.2%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between home office representative and customer sales representative duties and responsibilities

Home office representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of rooms and booking reservations.
Assist customer with adding comcast services.
Utilize negotiation and influencing abilities by offering customers solutions using products and services from MCI portfolio.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Home office representative vs customer sales representative skills

Common home office representative skills

Customer Service, 30%
Care Services, 17%
Payment Arrangements, 5%
Credit Card, 5%
Inbound Calls, 5%
Outbound Calls, 5%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Home Office Representative
Home Office Representative vs Customer Sales Representative

Updated January 8, 2025

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