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Hospital account manager vs key account manager

The differences between hospital account managers and key account managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a hospital account manager and a key account manager. Additionally, a key account manager has an average salary of $102,315, which is higher than the $97,387 average annual salary of a hospital account manager.

The top three skills for a hospital account manager include customer service, patients and customer satisfaction. The most important skills for a key account manager are account management, customer service, and patients.

Hospital account manager vs key account manager overview

Hospital Account ManagerKey Account Manager
Yearly salary$97,387$102,315
Hourly rate$46.82$49.19
Growth rate5%5%
Number of jobs110,403160,992
Job satisfaction--
Most common degreeBachelor's Degree, 84%Bachelor's Degree, 78%
Average age4646
Years of experience88

What does a hospital account manager do?

A hospital account manager serves as a liaison between the sales team and the customers. Your duties typically include ensuring that staff provides excellent customer service, cross-selling to customers, and marketing needs assessments. As a healthcare account manager, you are expected to give sales presentations as needed and get new accounts from medical centers, clinics, and hospitals. Additionally, this role will demand you to negotiate and sign contracts on behalf of the organization and ensure the availability of medical supplies to big clients.

What does a key account manager do?

A key account manager is primarily in charge of handling key clients that produce the most profit for a company or business, ensuring that they remain with them. They are mainly responsible for understanding their clients' needs and long-term goals, ensuring that the key clients get to receive all the necessary services and products in time, and promptly address and resolve any issues and concerns. Furthermore, a key account manager may prepare reports and proposals to team members, all while adhering to the company's policies and standards.

Hospital account manager vs key account manager salary

Hospital account managers and key account managers have different pay scales, as shown below.

Hospital Account ManagerKey Account Manager
Average salary$97,387$102,315
Salary rangeBetween $61,000 And $155,000Between $75,000 And $138,000
Highest paying City-San Francisco, CA
Highest paying state-Maine
Best paying company-Quidel
Best paying industry-Pharmaceutical

Differences between hospital account manager and key account manager education

There are a few differences between a hospital account manager and a key account manager in terms of educational background:

Hospital Account ManagerKey Account Manager
Most common degreeBachelor's Degree, 84%Bachelor's Degree, 78%
Most common majorBusinessBusiness
Most common collegeUniversity of Southern CaliforniaUniversity of Southern California

Hospital account manager vs key account manager demographics

Here are the differences between hospital account managers' and key account managers' demographics:

Hospital Account ManagerKey Account Manager
Average age4646
Gender ratioMale, 52.9% Female, 47.1%Male, 68.1% Female, 31.9%
Race ratioBlack or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%
LGBT Percentage7%7%

Differences between hospital account manager and key account manager duties and responsibilities

Hospital account manager example responsibilities.

  • Manage accounts while providing excellent customer service, help build financial relationships, redirecting calls in upselling credit per customer needs
  • Call points include telemetry, med-surg, ICU, pharmacy and physician offices.
  • Call on anesthesiologists, home infusion pharmacies, surgery center buyers and oncology clinics in Arkansas, Mississippi and Tennessee.
  • Increase cardiology sales of Cordarone I.V.
  • Negotiate exclusive contracts for oncology and vaccine products at medical centers.
  • Verify estate status for bad debt patient collections and determine the eligibility of patients receiving financial assistance.
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Key account manager example responsibilities.

  • Lead the KAM division in market share expansion and activation for SWS portfolio.
  • Develop and manage GPO partnerships and new relationships in preparation of new product launch.
  • Utilize IRI reporting (CPGN) to deliver key category insights to customer base in order to effectively manage category decisions.
  • Manage company CRM implementation leading to increase sales profitability and customer satisfaction.
  • Provide managed care expertise to industry leading system developers to create web-base solutions for healthcare revenue cycle.
  • Manage services including contract logistics, distribution, and inbound logistics and shipping brokerage along with various additional transportation solutions.
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Hospital account manager vs key account manager skills

Common hospital account manager skills
  • Customer Service, 23%
  • Patients, 16%
  • Customer Satisfaction, 16%
  • Account Management, 7%
  • Medicare, 4%
  • Sales Growth, 3%
Common key account manager skills
  • Account Management, 10%
  • Customer Service, 7%
  • Patients, 6%
  • CRM, 6%
  • Customer Relationships, 5%
  • Excellent Interpersonal, 5%

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