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The differences between information specialists and service support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an information specialist and a service support specialist. Additionally, an information specialist has an average salary of $69,502, which is higher than the $43,538 average annual salary of a service support specialist.
The top three skills for an information specialist include patients, data entry and customer service. The most important skills for a service support specialist are customer service, support services, and social work.
| Information Specialist | Service Support Specialist | |
| Yearly salary | $69,502 | $43,538 |
| Hourly rate | $33.41 | $20.93 |
| Growth rate | 10% | 10% |
| Number of jobs | 121,168 | 125,209 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An information specialist is responsible for obtaining data through various strategies such as surveys, research, and analysis. It is essential to coordinate with different teams to learn their data needs and utilize them upon gathering. There may also be instances where an information specialist must work with other groups for tasks, such as building databases and networks. Furthermore, it is essential to ensure data integrity, protect their source's identities, adhere to all the company's policies and regulations, and abide by the state law when gathering information.
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
Information specialists and service support specialists have different pay scales, as shown below.
| Information Specialist | Service Support Specialist | |
| Average salary | $69,502 | $43,538 |
| Salary range | Between $40,000 And $118,000 | Between $26,000 And $72,000 |
| Highest paying City | Trenton, NJ | New York, NY |
| Highest paying state | New Jersey | Connecticut |
| Best paying company | Crowell & Moring | Cheniere Energy |
| Best paying industry | - | Technology |
There are a few differences between an information specialist and a service support specialist in terms of educational background:
| Information Specialist | Service Support Specialist | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between information specialists' and service support specialists' demographics:
| Information Specialist | Service Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 33.9% Female, 66.1% | Male, 39.2% Female, 60.8% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |