Information technology consultant jobs in Portland, ME

Description The IT Helpdesk Specialist provides tier one phone support for Tyler's employee computing needs. The ideal candidate will have a strong customer service focus, with prior general Information Technology knowledge of computer systems, software, and applications. The candidate should be self-directed, detail-oriented, quick to learn new technologies, and be able to handle multiple tasks simultaneously. Primary work hours are between 8 AM and 5 PM, with hours of operation between 8 AM and 8 PM ESTResponsibilities Provide end-user support for Tyler's internal customers via telephone, email, remote control, and in-person. Maintain a high level of courteous customer service at all times Respond to emails, phone calls, and instant messages from Tyler employees requesting help with computer-related issues Learn the functions and back end of Tyler's applications and corporate software so you can walk users through the steps to troubleshoot their issues or train them on processes Aid the management team in conceptualizing updates and upgrades that will enhance Tyler's employees' experience Qualifications Associate's degree in computer science or equivalent experience/certification Demonstrated or previous experience installing, configuring, and supporting operating systems, PCs, printers, and other hardware with entry-level knowledge of networking as well. Ability to prioritize and complete multiple tasks in a fast-paced, technical environment Excellent customer service, organizational, interpersonal, and communication skills Prior phone/customer service experience is key Ability to work independently and in a team environment Demonstrated ability to maintain a positive, professional attitude Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements.

The City of Dover Information Technology Director is looking to fill the position of Public Safety Systems IT Technician.. This position is responsible for performing highly responsible work supporting and maintaining the operation of the municipal public safety information systems. Position supports the reliability, integrity and accuracy of public safety systems. This includes the client support of computer-aided dispatch (CAD) and records management (RMS) desktop and mobile applications. A strong knowledge of Windows client and mobile device operating systems is required. Knowledge of networking, including radio and cellular communications, is preferred. Secondary support of body worn cameras. Secondary contact for public safety collaboration with outside public safety vendors This is a full-time, 40 hour per week, non-exempt position. Hourly rate is $26.26 to $38.03. Position is open until closed. DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class): 1. Maintenance and support of current municipal public safety information systems, with a focus on CAD/RMS client systems, including desktops, mobile devices and client applications. 2. Troubleshoot, escalate network and communications issues related to public safety. Work to ensure communications are resilient, clear and secure. 3. Tracking, management and evaluation of reactive service calls to clients using public safety systems. 4. Ability to learn and provide feedback on work processes for assigned public safety systems. Collaborate with municipal employees and vendors to find efficiencies and service improvements within those processes. 5. As liaison between public safety employees and vendors, learn how employees interact with public safety applications and continuously update that knowledge set. Assist employees in verbalizing application limitations and seek solutions within the Office of Information Technology and with vendors. 6. Available after-hours (outside Monday - Friday 8am - 4pm and holidays) during critical network outages or for pre-scheduled information technology systems maintenance, as needed. 7. Professional Development. Evaluate trends in information and telecommunication technology for public safety and make recommendations to Deputy Information Technology Director regarding appropriate hardware, software and system needs. Attend conferences and other education meetings and review professional literature to keep current on modern trends and practices. 8. Maintain Criminal Justice Information Services (CJIS) certification. Follow Health Insurance Portability and Accountability Act (HIPAA) compliance standards to protect the privacy and security of health information. 9. Exercise discretion and maintain appropriate confidentiality concerning municipal related matters. 10. Perform or assist subordinates in performing duties; adjusts errors and complaints. 11. Seek information from the Director of Information Technology regarding questions of procedures and information related to municipal information technology and telecommunication systems. 12. Maintain familiarity with and execute safe work procedures associated with assigned work. 13. Attend to many items requiring attention simultaneously and/or in sequence. 14. Perform other related duties as required. i.e. body worn camera, dispatch, apparatus systems support. KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Well-developed skills to troubleshoot, prioritize, escalate and find technical solutions quickly and effectively, often using online and vendor resources; Extensive knowledge of client and mobile device hardware and operating systems. Experience with CAD/RMS applications. Knowledge of GIS systems and geospatial data mapping and analysis. Knowledge of networking and communications, including firewalls, switches, VoIP, radio, wireless and cellular, equipment. Knowledge of the capabilities and requirements of public safety information technology equipment; Knowledge of the principles and techniques of systems documentation and change management; Knowledge of the functions and organization of municipal government, Incident Command System (ICS), National Incident Management System (NIMS). Demonstrated ability to plan, organize, document, train and collaborate with work of others; ability to make accurate arithmetic calculations; demonstrated oral and written communication; ability to maintain electronic and written records and prepare reports. Ability to maintain effective working relationships with public safety management team and employees, Dover and State of NH information technology colleagues and public safety vendors and to deal with service problems courteously and tactfully. Ability to prepare and deliver oral and written reports in work meetings. EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: Graduation from a college/university with an Associate's degree or higher in Computer Science, Information Technology, or a closely-related field, plus at least two years progressively responsible experience in information systems management, support, or related information systems work; OR any equivalent combination of education and experience which demonstrates possession of required knowledge, skills and abilities. Must maintain valid motor vehicle operator's license. CSI InfoShare, Microsoft Windows server, SQL server, ESRI ArcGIS Enterprise, Cisco, Motorola, Cambium and other Information System specific certifications preferred.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. Primary Purpose The Solutions Delivery Analyst IV role is designed to serve as a lead technical subject matter expert for assigned systems, services, or applications they deliver & support for specific functional areas. This role will lead Solution Delivery execution of mid to large-sized IT initiatives in partnership with the business driving value for Ahold Delhaize USA & our Brands. In addition to delivering new and innovative solutions for the business, this role will provide complete third level production support, engage with engineers on as needed basis, follow up to ensure all business services are operationally stable, monitor supplier performance and execution. In addition, in this role the Solution Delivery Analyst IV is responsible for making long term recommendations for operational improvements and overseeing implementation of those recommendations to improve overall system stability for identified functional areas. This role is responsible for providing high quality technical support including knowledge updates, configuration and routine application updates, application patch management and overall continuous improvement expectations. Job Duties & Responsibilities * Lead Technical SME for WMS systems, services and applications ranging from simple to most complex for an identified functional area. * Coaches and mentors other members of the functional area to increase overall technical knowledge within the organization * Responsible for leading primarily mid to large-scale projects including driving the below listed activities: * Assist the PMO in resource management allocation and budget management associated with assigned project delivery * Translating business needs identified by either the business and/or production owners into either agile stories or waterfall business requirements. * Partners with Solution Engineers in building out technical specifications that will deliver on identified business requirements and outcomes * Works with the business and Quality Assurance in building out test cases/matrices that will ensure proper testing of solutions prior to production deployment * Execute assigned tasks during System Integration Testing, record passed test cases, provide detailed documentation on failed tests and re-execute tests as needed. * Work with Solution Engineers on failed test cases and any changes to technical specifications needed to meet solution outcomes * In partnership with Service Delivery complete RUN Book Documentation and prepare for production support turnover * Participate in Solution Implementation & Post Production Hyper Care Support * Responsible for and drives all third level technical support for application and systems services for a specifical functional area * Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider. Coaches and mentors lower-level Solution Delivery Analysts on a frequent basis. * Accountable and responsible for supplier performance to deliver on technical support needs and service level expectations. Manages support relationship for mid to large-size software supplier relationships. * Responsible for engagement with Engineers and Product Teams to ensure operational support needs are met and responsible for all technical engagement with senior SMEs and suppliers * Leads root cause analysis on complex issues and recommends and implements opportunities for continuous performance improvement of systems including through suppliers * Partners with Engineers, Product Teams, and business groups to deliver standard to complex configuration changes and routine Operational changes for the services/applications within established standards * Leads efforts to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams * Responsible for identifying and driving end to end proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability * Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during off-hours, weekends, and holidays as needed. Required Qualifications * Bachelor's degree in computer science, CIS or related (or equivalent related work experience) * 8 or more years of equivalent experience in relevant job or field of technology. * Strong experience working with WMS technologies (Manhattan preferred) * Experience in an advanced role or technical capacity, leading teams directly or indirectly * Experience directly responsible for guiding, training or onboarding team members in relevant technologies, capabilities or skills * Master's the use professional concepts and functional expertise * Takes on mid to large projects from start to finish and works independently on these efforts with minimal direction required, * Works on complex problems where analysis of situations or data requires a review of a variety of factors * Possess an innate desire to produce quality work * Has the desire and ability to trace issues to their source-even when those issues lie outside the boundaries of the code, * Exercises judgment within defined procedures and practices to determine appropriate action Preferred Qualifications * Master's degree in relevant field of study * Additional trainings or certifications in relevant field of study * Experience in Agile teams and Product/Platform based operating model. * Experience in leading teams or advancing technical capability in teams. * Experience in retail or grocery preferred. ME/NC/PA/SC Salary Range: $92,640 - $138,960 IL/MA/MD/NY Salary Range: $106,480- $159,720 Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws. At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies. We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness. We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

As a people first values-based culture, we provide free weekly wellness sessions focused on our employee's physical and mental wellbeing, and flexible work arrangements. We offer a generous employer 401k match and an employee stock purchase plan for long-term financial wellness. Our full array of health, financial and voluntary benefit programs are what you would expect from a recognized Best Place to Work. As a member of the Dechra Group IT team, the IT Technician will be responsible for providing technical support to include general IT related triage, helpdesk driven workloads, account management, systems monitoring. Provide tier I support for all hardware including workstations, servers, general infrastructure systems, peripherals, operating systems, and applications in accordance to company policy and established standards and procedures. The IT Technician will provide hands-on technical support of local site employees and remotely assist employees across North America including Mexico and Canada, reporting to the IT Manager and will work closely with Group IT colleagues at other sites to implement, maintain, and enhance a broad spectrum of technology solutions. Must possess the technical experience and aptitude to work on multiple levels of the technology stack (infrastructure hardware, operating systems, applications) within a wide variety of hardware/software solutions. The IT Technician will need to be able to work independently under minimal supervision, and at times during non-business hours. Key Responsibilities Ensuring that all employees, customers and stakeholders receive a first class level of service in relation to IT incidents and service requests. Providing First and Second Line support for software and hardware fault resolution. Adhere to established IT department standards and procedures as set forth by the IT Director and local IT Manager. Deployment of new hardware and software assets based on the IT department standards. Ensure regional site documentation is accurate and up to date at all times. Deployment new assets in line with the company's hardware refresh policy. Remote support using software support tools, telephone, or desk side support. Escalation of incidents to line management as required. Interaction with Incidents and requests in the helpdesk call handling system. Use existing procedures to solve routine or standard problems. Research and discover new technology solutions. Evaluate and recommends methods and tools for streamlining and improving the established IT processes. Competencies Strong Technical Aptitude Strong Customer Service Strong Problem Solving Learning Agility Flexibility Results Focused Self-Starter Work independently Behavior and Values (D) Dedication - committed to delivering excellence (E) Enjoyment - enthusiastic and results driven (C) Courage - able to take calculated risks (H) Honesty - honesty and integrity (R) Relationships - team player (A) Ambition - willing and able to go the extra mile Skills Knowledge of a broad range of technologies and their applications Experience installing, configuring and maintaining a wide variety of hardware and software Experience working in an IT role supporting local and remote users Experience with technical writing for IT procedures and network diagrams Good interpersonal skills Able to work independently and reliably in a dispersed geographic IT team with minimal supervision Able to multi-task and deliver under pressure Qualifications Prefer 5 years hands on IT experience within a mid-sized corporate environment. Prefer college degree in Information Systems AND/OR recognized current IT certifications (MCSE, CCNA, etc.). Knowledge and Experience - Essential Microsoft stack - O365, Active Directory, Group Policy, NTFS, WSUS, Server 2012- 2016, Windows 10, SCCM, Exchange 2016, Teams, InTune Hardware - Microsoft SurfacePro tablets, Lenovo desktops, HP servers, HP/Aruba switches, Cisco Meraki access points, access control systems, IP camera systems VMWare vSphere vCenter Avaya IPOffice Server Edition and SIP devices Networking (Demonstrable TCPIP knowledge, DNS, DHCP) Remote access/control solutions (TeamViewer, Cisco AnyConnect VPN) Trend Micro Antivirus Cisco ASA/Firepower and UmbrellaDNS Malware remediation HelpDesk systems Knowledge and Experience - Desirable Seasoned IT Technician with experience in both large and small environments Passion for learning new technologies Experience working within an international company Cloud based solutions experience Experience with PowerShell scripting, command line tools, event log parsing, native windows troubleshooting tools, monitoring tools Additional Details Occasional travel may be required

Change the world. Love your job. As an Information Technology Intern you will work within the Information Technology Solutions organization to support providing the applications that will drive business growth, agility, innovation, process excellence, customer experience & global reach for TI. IT Solutions is strategically positioned to be the engine for TI's growth. The organization supports TI's applications and technology infrastructure for the company's critical design, sales, manufacturing, finance, operations and security functions. When you join the IT Service organization, you will broaden your perspective and learn the IT organizations and cultures and build a strong network and develop cross functional skills. You will gain exposure by having meaningful, production release assignments from the start, because nothing beats real-world experience. Application developer: Support the design, construction and implementation phases of a system and or upgrade project Apply skills to help solve problems for various business partners: Equipment automation and robotics Process and Equipment Engineering support projects Manufacturing Command Center and/or Factory Scheduling Use software development, programming (C#, SQL) and/or scripting skills in Unix or Windows environment and using SQL Server database system in the backend Team development environment utilizing Bitbucket/Git, JIRA and Confluence tools Put your talent to work with Texas Instruments! Texas Instruments will not sponsor job applicants for visas or work authorization for this position. Qualifications Minimum Requirements: Currently pursuing a bachelors degree in Computer Science, Computer engineering, Data Science, Data Engineering, AI, Machine Learning, and Software Engineering Cumulative 3.0/4.0 GPA or higher Basic understanding of web development, programming (C, C++, Java, Perl, Python, R, SQL) and scripting Basic understanding of Networks, Operating systems (Windows, Unix) and Databases Preferred qualifications: Ability to establish strong relationships with key stakeholders critical to success, both internally and externally Strong verbal and written communication skills Ability to quickly ramp on new systems and processes Demonstrated strong interpersonal, analytical and problem-solving skills Ability to work in teams and collaborate effectively with people in different functions Ability to take the initiative and drive for results Strong time management skills that enable on-time project delivery

Description & Requirements The Lead of Software Governance will lead initiatives that ensure enterprise software systems are implemented, maintained, and governed with security, efficiency, and compliance. This role bridges technical operations and governance, combining hands-on IT expertise with strong process and risk management capabilities. Working closely with Privacy, Security, Data Governance, Artificial Intelligence and Operational teams, this manager ensures that software investments are secure, compliant, and aligned to organizational goals. The ideal candidate has a background in IT operations, software implementation, or technology support, and a growing passion for governance, risk management, and process improvement. This position will lead Software Governance for Maximus, ensure operational continuity and strengthen the maturity of software governance practices across the organization. This is a remote position Essential Duties and Responsibilities: - Manage the intake process, risk assessment, and governance of software acquisitions across business units. - Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards. - Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications. - Serve as a key escalation point for software governance related issues; coordinate multi-team resolution. - Integrate regulatory and licensing requirements into governance workflows (e.g., CMMC, SOX, NIST, ISO 27001). - Own software documentation, SOPs, and audit readiness materials, ensuring accuracy and alignment with governance standards. - Identify opportunities for process automation and efficiency within software governance and process workflows. - Support the Senior Manager of IT Governance by ensuring continuity of governance operations and providing subject matter expertise on software lifecycle governance to cross-functional teams. - Lead cross-functional working groups to improve the software review process, risk assessments, and end-user experience. - Build and maintain strong relationships with SMEs and internal stakeholders. Job-Specific Essential Duties and Responsibilities: - Manage the intake process, risk assessment and governance of software acquisitions across business units. - Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards. - Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications. - Serve as a key escalation point for software governance related issues and coordinate resolution across IT and business teams. - Support and enforce compliance with corporate policies, licensing agreements, and regulatory frameworks (e.g., CMMC, SOX, NIST, ISO 27001). - Maintain software documentation, SOP's, and audit readiness materials. - Identify opportunities for process automation and efficiency within software governance and process workflows. - Act as deputy to the Director of IT Governance, ensuring continuity of governance operations and serving as an internal consultant for software lifecycle issues. - Lead cross-functional working groups to improve the software review, process, risk assessments, and end-user experience. - Build and maintain strong relationships with SME's and internal stakeholders. Minimum Requirements - Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience. Job-Specific Minimum Requirements: - Bachelor's degree in information technology, Computer Science, or a related field or sufficient experience. - 7+ years of experience in IT project management, IT governance, software implementation, or Information Technology roles. - Proven experience managing or supporting enterprise software environments (e.g., SaaS, on-premise, cloud-based systems). - Familiarity with software lifecycle management, configuration management, and Application Portfolio management. - Strong understanding of IT risk, compliance, and governance frameworks. - Demonstrated ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment. - Excellent communication, problem-solving, and facilitation skills. - Technical and Analytical Acumen - Process and Continuous Improvement - Risk Management and Compliance - Collaboration and Influence - Vendor and Stakeholder Engagement - Strategic Problem Solving Preferred Skills and Qualifications: - Experience managing or contributing to software asset management (SAM) or governance programs. - Hands-on experience with ITSM or ITIL-based service delivery processes. - Familiarity with Smartsheet, ServiceNow, Coupa, Jira, or asset tracking tools. - Certifications such as ITIL, GRC, or PMP are a plus. #techjobs #VeteransPage EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 130,000.00 Maximum Salary $ 165,000.00

Job DescriptionBenefits: 401(k) Bonus based on performance Company parties Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Training & development About Us Ion Networking is a fast-growing managed IT service provider dedicated to delivering top-tier technology solutions to businesses. We pride ourselves on our commitment to exceptional customer service and cutting-edge IT support. We are also proud to be an Employee Stock Ownership Plan (ESOP) company, which means every team member is also an employee-owner. As an ESOP, our employees directly benefit from the companys success, fostering a collaborative and rewarding work environment where every individuals contribution truly matter. Job Summary As an IT Support Engineer Level 1, you will be the first point of contact for users experiencing technical issues. Your role will focus on troubleshooting, maintaining, and supporting hardware, software, and network systems. You will play a critical role in ensuring smooth IT operations for our clients by responding to service requests, managing system integrity, and assisting in IT projects. In addition to being part of our MSP team and supporting our full client base, this role will specifically be hiring for a dedicated onsite technician for one of our larger clients two days per week. You will act as the dedicated onsite helpdesk support technician for the site, working closely with end users while having the full backing of our engineering team and support tools. Key Responsibilities Provide first-line support for hardware, software, and network-related issues. Install, configure, and upgrade hardware and software components. Troubleshoot and repair computers, peripherals, and network devices. Assist with system upgrades, patches, and security software installations. Maintain and update IT documentation, including client environments and configurations. Monitor and support backup operations to ensure data integrity. Collaborate with clients to diagnose and resolve technical issues efficiently. Log all work in a ticketing system to track issue resolution and time management. Escalate unresolved issues to higher-level support when necessary. Perform on-site technical support and installations as required. Establish and maintain strong working relationships with colleagues and clients. Technical Responsibilities User & Account Management: Support user account setups, resets, and permissions. Security & Protection: Assist with security tools, manage access, and ensure system protection. Remote Management: Utilize IT support tools to provide remote assistance. Backup & Disaster Recovery: Deploy and monitor data protection solutions. Networking & Security: Configure and troubleshoot network devices, assist with firewall setups. Email & Communication Security: Assist in email filtering, troubleshooting, and user management. IT Documentation: Regularly update technical documents and client records. Hardware & Software Support: Install, upgrade, and troubleshoot workstations, servers, and software. Qualifications & Requirements Education: High School Diploma or equivalent required; IT certifications (A+, CCNA) are a plus. Experience: 1+ years of experience in IT support, network maintenance, or a related field. Technical Skills: Familiarity with Windows operating systems, Office 365, and basic networking. Soft Skills: Exceptional communication, strong problem-solving abilities, and outstanding customer service skills. Interpersonal & Client Relations: Ability to build rapport and maintain strong relationships with clients. Communication Skills: Ability to explain complex technical concepts in a clear and understandable manner to non-technical users. Multitasking Ability: Must efficiently manage multiple tasks and client interactions simultaneously. Teamwork: Strong collaborative skills and ability to work in a dynamic team environment. Physical Requirements: Ability to lift and carry equipment up to 50 pounds, work in server rooms, and travel to client locations as needed. Other Requirements: Valid drivers license and reliable transportation. Why Join Us? Employee Ownership: As an ESOP, you have a direct stake in the companys success. Retirement Benefits: 401(k) plans with company contributions. Healthcare Coverage: Comprehensive healthcare plans for employees. Professional Development: Reimbursement for approved certifications and training. Work-Life Balance: Paid vacation and holidays (full schedule provided upon job offer). Career Growth: Opportunities to develop technical skills and advance in the company. Supportive Environment: A dynamic team culture that values collaboration, continuous learning, and innovation.

Job Requirements Why work for us? Alkegen brings together two of the world's leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we're delivering products that enable the world to breathe easier, live greener, and go further than ever before. With over 60 manufacturing facilities with a global workforce of over 9,000 of the industry's most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways. Alkegen offers a range of dynamic career opportunities with globe-spanning reach. From production operators to engineers, technicians to specialists, sales to leadership, we're always looking for top talent ready to bring their best. Come grow with us! Job Responsibilities: The IT Site Support Administrator is a technical position within the IT organization. This position is responsible for maintaining the design, integrity and performance of the IT Systems. As a member of the IT Operations team and the technical service desk, this individual will play a key role in the delivery of high quality support and exceptional customer satisfaction Reporting directly to the IT Site Operations Manager, the incumbent is required to work independently with minimal supervision. This position is a customer facing role that interacts with people at every level of the organization providing support services, contributing to continual development and assisting in the deployment of global IT Infrastructure and Operations initiatives. Key Responsibilities Manage business critical IT systems to include Active Directory, M365, VoIP, MDM solutions Isolate/troubleshoot network connectivity issues. Respond to and provide accurate incident resolution and service request management within established SLA System Imaging, upgrades, configuration, and deployment utilizing enterprise-based tools Manage and verify integrity of backups and restores of Company data. Identify and mitigate potential areas of risk Contribute to knowledgebase and process archives through technical documentation Sustain state-of-the-art awareness to technologies that benefit the organization and its goals. Participate in Divisional and Global Infrastructure implementation projects Availability to participate in On Call Rotation 1x/month - Triage / Troubleshoot all Emergency issues in accordance with the critical response process. Act as Project Manager for site projects taking responsibility for implementation within the larger business initiative Train users in best practice usage of IT in line with documentation and procedures Work with internal and external partners Education, Experience, Skills and Abilities Bachelors | Associate Degree preferred 5+ years of equivalent experience in IT support functions. Clear understanding of networking principles and the ability to isolate and resolve issues (LAN/WAN). In-depth experience in a Microsoft-based environment (Active directory and Windows) A strong knowledge of IT Infrastructure, security, systems and applications Self motivated with a sharp attention to detail Knowledge of IT Operations, processes and best practices Possesses excellent self-management, interpersonal communication and organizational skills with a strong commitment to a TEAM environment. Ability to easily adapt to and learn new technologies Strong customer service skills with the ability to articulate clearly to a non-technical audience Excellent verbal/written communications and listening skills. Additional Education, Experience, Skills Preferred: Knowledge of Virtual Environments (VMWare/ESXi, Hyper-V), Cisco IOS, SCCM, Crestron, Mitel/Shortel, Azure, ERP, EDI, CAD/CAM Applications, Manufacturing/Automation

Back Bay Networks is a dynamic and growing Managed Services Provider (MSP) committed to delivering exceptional IT support and solutions to our diverse client base in the Dover, New Hampshire area and beyond. We pride ourselves on our proactive approach, technical expertise, and dedication to fostering strong client relationships. Join our supportive team and play a key role in empowering our clients through reliable and efficient technology. Position Overview: As a Mid-Tier IT Specialist at Back Bay Networks, you will contribute to our service delivery team, providing our clients with comprehensive technical support and proactive solutions. You will serve as a primary point of contact for various IT needs, including system implementation, user support, and issue resolution across both Windows and mac OS environments. This role requires a strong blend of technical proficiency, problem-solving skills, and a commitment to delivering outstanding customer service, both remotely and on-site. Responsibilities: Provide expert-level end-user support for installing, configuring, and effectively utilizing various software and hardware solutions across mac OS and Windows operating systems. Independently troubleshoot and resolve a wide range of technical issues efficiently and effectively via phone, email, and remote access tools, escalating complex problems to senior team members when necessary. Perform on-site diagnostics, repair, and maintenance for client IT infrastructure when remote resolution is not feasible, ensuring minimal disruption to their operations. Maintain a deep and current understanding of the technologies and services offered by Back Bay Networks to provide informed and accurate solutions to client inquiries. Accurately and thoroughly document all customer interactions, troubleshooting steps, and resolutions within our ticketing system, contributing to our knowledge base. Administer and support client environments leveraging Windows Server (2012-2022), Active Directory, Microsoft Exchange, and Microsoft 365, including user management, security configurations, and essential maintenance. Proactively communicate customer concerns, recurring issues, and potential service improvements to relevant internal teams to enhance service delivery. Assist with technical aspects of pre-sales activities, including solution demonstrations and scope definition, as well as the on-site implementation and training of new technologies for clients. Maintain organized digital and physical file systems, correspondence, and client records in accordance with company policies. Job Requirements: Minimum of 3-5 years of progressive hands-on IT experience, with a demonstrable track record supporting diverse client environments. Solid expertise in managing and troubleshooting Windows Server environments (2012-2022), Active Directory (user and group management, GPOs), Windows client operating systems, and mac OS in a business setting. Proven ability to diagnose and resolve networking issues, including basic firewall configuration and troubleshooting (e.g., understanding of ports, protocols). Experience with various backup and recovery technologies and strategies. Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to both technical and non-technical users. Strong analytical and problem-solving skills, with the capacity to manage multiple priorities and tasks effectively in a dynamic environment. Familiarity with email systems such as Microsoft Exchange and Microsoft 365 administration. Must successfully pass a background check. Must reside within a 1-hour driving radius of our Dover, NH office to facilitate timely on-site support. Preferred Skills and Experience (Not Required): ITSM certifications (ITIL Foundation or higher). Project Management fundamentals or certifications (e.g., CAPM). Networking certifications (e.g., CompTIA Network+, Cisco CCNA). Security certifications (e.g., CompTIA Security+, CompTIA CySA+). Cloud platform experience and/or certifications (e.g., Microsoft Azure Fundamentals, AWS Certified Cloud Practitioner). Prior experience working for a Managed Services Provider (MSP). Hands-on experience with Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools. Relevant Microsoft certifications (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Modern Desktop Administrator Associate). Join Our Team! We encourage you to apply if you are a highly motivated and skilled IT professional looking for a challenging and rewarding opportunity to grow your career with a supportive and forward-thinking MSP! We value collaboration, continuous learning, and a commitment to exceeding client expectations.

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures. Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company - not just insurers. We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo. Unum is changing, and we're excited about what's next. Join us. General Summary:The Delivery Director plays a critical leadership role within Unum's Grow organization, overseeing the successful delivery of complex, multi-year initiatives that directly support the creation, enhancement, and modernization of Unum's product portfolio. This leader is responsible for shaping delivery strategy, ensuring disciplined execution, and driving alignment. You will partner closely with business stakeholders to ensure that related product workflows are delivered with consistency, clarity, and high quality. Beyond overseeing delivery, the Director will anticipate risks, remove impediments, and ensure that teams operate with the structure, transparency, and accountability required for high-visibility work. This includes guiding prioritization conversations, validating resource needs, reinforcing Agile delivery practices, and ensuring that teams stay focused on delivering measurable outcomes. This role is ideal for a seasoned leader who thrives in a dynamic Agile environment, is comfortable navigating ambiguity, and can champion change across multiple teams. You will foster a culture of collaboration, continuous improvement, and operational excellence, ensuring that teams not only have what they need to execute successfully, but are also motivated, aligned, and equipped to support the long-term goals of the Grow portfolio. Job Specifications: Proven experience as a people manager, ideally overseeing multiple teams, with a demonstrated ability to mentor and develop emerging leaders. Strong background in IT with a track record of leading complex, multi-year initiatives in fast-paced, matrixed environments. Demonstrated success driving transformation, process improvements, and organizational change. Strong understanding of Agile/Lean leadership principles and the ability to apply them across teams. Excellent communication, stakeholder management, and presentation skills, with the ability to influence, build trust, and articulate a clear vision for change. Strategic and critical thinking capability, supported by strong planning and execution discipline. Bachelor's degree in computer science (preferred) or equivalent technical experience. 8+ years of experience in an IT-related field or equivalent relevant work experience. Proven ability to deliver high-visibility programs with tight timelines, complex dependencies, and significant cross-functional coordination. Ability to apply broad business and technology insights, including internal and external trends, to support effective implementation of IT plans. Leadership style that promotes accountability, resilience, innovation, and a sustainable pace while empowering teams to take smart risks and think creatively. Principal Duties & Responsibilities: Lead the delivery of large, complex initiatives that support Unum's product development lifecycle Oversee Delivery teams, including contractor resources. Ensure teams have clear priorities, appropriate staffing, and disciplined processes to meet quality and timeline commitments. Proactively identify and remove delivery blockers, ensuring teams have the support and resources needed to succeed. Provide hands-on coaching and development Build delivery capability by modeling strong execution, planning, and stakeholder management practices. Foster a collaborative, accountable team culture focused on outcomes and continuous improvement. Champion change across the Grow organization by improving delivery processes, team routines, and cross-team collaboration. Assess tools, processes, and support structures, recommending enhancements to strengthen execution. Promote transparency, predictability, and proactive risk management to reinforce delivery discipline. #LI-TS1 ~IN1 Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $109,100.00-$224,000.00 Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans. Company: Unum

Collaboration Services is a customer-focused application development group, responsible for business process workflows (Jira), intranet and teamsites (SharePoint), and support of internal and external communications tools and initiatives in support of BIW's shipbuilding programs. We are seeking an entry-level developer to develop and support Jira and/or SharePoint solutions, and secondarily to support maintenance, modernization, and transformation of legacy MS Access solutions. The successful candidate will receive training in Jira workflow development and support, and will work in a dual-reporting structure, based in the Collaboration Services team, but taking day-to-day tasking and prioritization from an internal customer organization. Initially, the developer will be expected to develop a working knowledge of Jira administration, support existing solutions, develop simple to moderately complex solutions, or make simple changes to existing solutions. As the developer gains a more in-depth knowledge of Jira, they will be responsible for increasingly complex Jira workflows, with diminishing needs for support from their peers. The developer will also gain an understanding of BIW business processes in their assigned areas and will assist in aligning business goals with software capabilities, including defining and documenting business and software requirements, and developing solutions of increasing complexity. Operating under the BIW Business Operating System (BOS), the IT Specialist ensures compliance with safety, quality, and performance standards while coordinating with other key stakeholders to meet overall milestones. Key Responsibilities Project Execution: Work within established policies, standards and development practices, and assist in development and revision of policies and practices. Provide production support for deployed solutions, including problem resolution and user education and training, both formal and informal. Build, configure, test, and maintain solutions in Jira, as assigned. Contribute to the vision and execution of Collaboration Services, including Jira, SharePoint and Office 365 adoption across the organization. Depending on the time demands of the primary Jira role, the successful candidate will also work with our Data Services team and internal customers to support and modernize legacy databases. In this role, the developer will be expected to: Design, implement, and maintain operation of diverse databases and environments, with a focus on modernizing legacy MS Access solutions Work with business stakeholders to identify and resolve database operational issues Review database design and integration of systems, and make recommendations regarding enhancements and/or improvements Team Collaboration and Communications: Collaborate with business users to identify acceptance criteria and potential test scenarios and ensure testing efforts align with delivered functionality. Work with business stakeholders to identify and resolve database operational issues Continuous Improvement: Design, implement, and maintain operation of diverse databases and environments, with a focus on modernizing legacy MS Access solutions Review database design and integration of systems, and make recommendations regarding enhancements and/or improvements Overall, this role will require extensive collaboration with internal customers and other members of the team to understand and define business needs, software requirements, and appropriate software solutions. Training and Development: The developer will also be responsible for demonstrating solutions to customers for review, developing and documenting training materials, and assisting with rollout of new solutions including communication and delivery of training. Required/Preferred Education/Training A Bachelor's degree in Computer Science, Engineering, or a related technical field is required. Formal training or coursework and proficiency with one or more contemporary programming languages such as Java, C++, or C#. Required/Preferred Experience IT Specialist I: 0-1 year of expereince in application development or IT support role. IT Specialist II: 1-2 years of experience in application development or IT support role. IT Specialist III: 2+ years of experience in application development or IT support role. A collaborative approach and ability to work professionally with others at all levels of the organization is required. Proficiency in the use of technology and computer systems required. Experience as a user, power user, site manager, or administrator of Jira or SharePoint solutions is desirable but not required. Training or experience in the development of software requirements, software testing/QA, and the software development life cycle are desirable but not required. An understanding of database standards and best practices is required; experience with database architectural concepts and best practices is desirable. Familiarity with SQL Server, MS Access, Oracle DBs, and the ability to understand and create VBA code required.

**Be visionary** Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. **Job Description** **Job Summary:** The ERP Administrator/Technical Analyst is responsible for the administration, support, and enhancement of enterprise ERP systems, primarily IFS and Dynamics AX. The analyst will manage system updates, disaster recovery planning, data migration, and package delivery, while also supporting Linux and Windows server environments. The position involves cross-functional collaboration to analyze, design, test, and implement ERP solutions across business areas such as inventory, costing, manufacturing and accounting. Responsibilities include conducting audits, coordinating upgrades, and resolving complex infrastructure issues. **Essential Duties and Responsibilities** may include the following. Other duties may be assigned. + ERP administration, troubleshooting and user support (IFS, Dynamics AX, Etc...) + Service updates + Disaster recover planning and testing + Package and delivery management + Data migration + Linux and Windows server patching and upgrades + Linux and Kubernetes experience + SQL and/or PL/SQL experience + Oracle DB experience a plus + Internal and external server audits + General ERP knowledge of inventory, costing, manufacturing, and accounting a plus + Conducts analysis, design, evaluation, modification, testing and implementation of enterprise-wide systems (e.g., IFS, Dynamics AX, etc...) across functional areas + Develops test plans and protocols for evaluation of system performance + Conducts analysis of systems specifications and uses the latest analysis/diagramming tools to represent business/technical processes + Develops conversion and system implementation plans + Recommends changes in development, maintenance and system standards + Coordinates system upgrade activity + General Support - The position will have support responsibilities specific to the most complex network / infrastructure problems. Support will require troubleshooting malfunctions of network hardware and software applications, and security systems to resolve operational issues and restore services. + Good communication skills, written and verbal + Responds to emergencies as needed + Daily availability to include evenings and weekends when necessary to reach goals and deadlines. **Computer Skills:** + Specialist knowledge and in-depth experience with the following applicable system: + ERP (IFS, Dynamics AX, etc...)( + Linux OS + Windows OS + SQL or PL/SQL + Oracle DB + Microsoft Office Suite (i.e., Outlook, Word, Access, Excel, PowerPoint, Project, Visio, etc.) + Support ticketing systems, change control methodologies and their importance to ITIL best practices + IT security concepts and best practices (e.g. Microsoft, Cisco, etc.) **Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Education and/or Experience:** Bachelor's degree (B.S.) from four-year college or university in related field and/or 5+ years of directly related experience and/or training; or equivalent combination of education and experience. **_** US Citizenship is required for this position. We are unable to hire individuals currently on a work visa or individuals who will require a work visa in the future. **_** Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions. Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. You may not realize it, but Teledyne enables many of the products and services you use every day **.** Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.

Level 3 Technical Support Engineer Portland, ME (Onsite) Job Type: Full-Time Join Netsurit Where Technology Meets Ambition Step into the future with Netsurit, ranked #305 on Inc. 5000 Americas Fastest-Growing Private Companies and winner of the 2024 Global MSP501 Top 500 Managed Service Providers! We are not just solving IT problems we are shaping the future of AI-powered innovation. Help us design, implement, and scale intelligent solutions that empower businesses to automate processes, uncover insights, and accelerate growth. You will leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes. Please share your experience and knowledge in AI as part of your application we would love to see how you can help us drive what's next! About the Role: As a Level 3 Technical Support Engineer, you will be the go-to expert for advanced technical challenges, delivering high-end proactive and reactive support for Netsurit's client portfolio. You'll lead projects, mentor junior consultants, and ensure client environments are secure, resilient, and future-ready. What You will Do: Design and implement projects based on client requirements and scope Perform infrastructure security analysis and reporting Create client documentation and policy design Manage incidents, problems, and service requests using ITIL best practices Apply Change Management where necessary Deliver technical workshops and mentor junior team members Stay ahead of emerging technologies and AI-driven solutions What we are looking for: 3 - 5+ years in IT & Networking with formal IT qualifications (Microsoft role-based certifications preferred) Hands-on experience with Microsoft technologies: Office 365, Microsoft 365, Azure, Hyper-V / VMware Strong knowledge of TCP/IP networking, VLANs, firewalls, managed switches, and routers Solid understanding of network security, malware/ransomware prevention Familiarity with ITIL Framework and ITSM systems Minimum 1-year onsite experience at a client location Passion for IT, strong problem-solving skills, and eagerness to learn and grow Bonus Points For: Experience with AI technologies (Microsoft Copilot, Azure AI, ML models) Project leadership and client consulting experience Why Netsurit? Work with cutting-edge technologies and AI innovation Be part of an award-winning, fast-growing global MSP Opportunities for professional development and certifications Collaborative team culture that values your ideas Competitive compensation and benefits Ready to take your career to the next level and help us drive what is next in AI? Apply today and join a team that it is redefining IT and innovation!

BerryDunn is seeking an experienced Systems Engineer to manage and optimize our hybrid IT infrastructure, including on-premises and Azure environments. This role combines traditional systems engineering responsibilities with strategic collaboration to support a centralized IT model for BerryDunn's consulting team. You will play a critical role in aligning technology solutions with firm-wide initiatives, ensuring consistency, security, and scalability across internal and consulting related projects. This includes working closely with consultants to understand business needs, integrating IT standards into solutions, and driving efficiencies through automation and standardized processes. This position will sit out of our Portland, Maine office and report to the Manager of Enterprise Systems. Travel Expectations: Minimal if any travel is expected, up to 5% You Will Automation & Efficiency Develop and maintain automation solutions using PowerShell to enhance system efficiency and reduce manual tasks. Identify opportunities for process automation and implement solutions to improve productivity. Write, test, optimize, and troubleshoot PowerShell scripts, modules, and Bicep templates for infrastructure provisioning, configuration, and maintenance. Ensure all production code is maintained in source control. Infrastructure Management Oversee and enhance both on-premises hyperconverged infrastructure and Azure cloud resources to maintain strong security, high availability, and scalability. Design, implement, and configure Azure services, including virtual machines, resource groups, RBAC, networking, and storage. Database Administration Administer and maintain SQL databases, including performance tuning, backups, indexing, upgrades, and security management. Collaboration & Governance Work closely with Systems Administrators, Engineers, and other IT team members to deliver secure, functional solutions. Partner with BerryDunn's consulting team to align technology solutions with business objectives and integrate IT standards into solutions. Contribute to technical standards that ensure secure and consistent experiences across firm technology and workflows. Documentation & Reporting Create and maintain detailed documentation for system configurations, procedures, and automation scripts. Generate regular reports on system performance, automation progress, and incident resolutions. You Have Bachelor's degree in Computer Science, IT, or related field (or equivalent experience). Proven experience in Azure administration, automation, and PowerShell scripting (including module development). Experience with infrastructure-as-code tools (Bicep, ARM Templates, DSC). Proficiency in Microsoft Azure services (VMs, AD, storage, Automation Accounts, Functions). Strong knowledge of Microsoft 365 technologies (Exchange Online, Intune, SharePoint Online, Teams). Experience with source control (Git, Azure DevOps, GitHub). Familiarity with SQL database administration. Excellent problem-solving and troubleshooting skills. Strong communication and collaboration abilities. Self-motivated and able to work independently and as part of a team. Relevant Azure certifications are a plus. Experience with Microsoft Copilot and GitHub Copilot is a plus. Amazon Web Services (AWS) experience is a plus. Compensation Details The base salary range targeted for this role is $95,000 - $120,000. This salary range represents BerryDunn's good faith and reasonable estimate of the range of possible compensation at the time of posting. If an applicant possesses experience, education, or other qualifications more than the minimum requirements for this posting, that applicant is encouraged to apply, and a final salary range may then be based on those additional qualifications; compensation decisions are dependent on the facts and circumstances of each case. The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to, years of experience, depth of experience, seniority, merit, education, training, amount of travel, and other relevant business considerations. BerryDunn Benefits & Culture Our people are what make BerryDunn special, and in return we strive to support our employees and help them thrive. Eligible employees have access to benefits that go beyond what's expected to support their physical, mental, career, social, and financial well-being. Visit our website for a complete list of benefits and a look into our culture: Experience BerryDunn. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process or perform essential job functions. Please contact ********************* to request an accommodation. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. About BerryDunn BerryDunn is the brand name under which Berry, Dunn, McNeil & Parker, LLC and BDMP Assurance, LLP, independently owned entities, provide services. Since 1974, BerryDunn has helped businesses, nonprofits, and government agencies throughout the US and its territories solve their greatest challenges. The firm's tax, advisory, and consulting services are provided by Berry, Dunn, McNeil & Parker, LLC, and its attest services are provided by BDMP Assurance, LLP, a licensed CPA firm. BerryDunn is a client-centered, people-first professional services firm with a mission to empower the meaningful growth of our people, clients, and communities. Led by CEO Sarah Belliveau, the firm has been recognized for its efforts in creating a diverse and inclusive workplace culture, and for its focus on learning, development, and well-being. Learn more at berrydunn.com. #BD_OPS Don't See A Match For You At This Time? We invite you to join our Talent Connection and let's stay in touch

Cloud Systems Engineer Job Description FirstLight is a premier Telecom and Cloud Provider delivering advanced technology solutions and data center services throughout the Northeast. We are expanding our Engineering team and seeking technology professionals with 5+ years of experience supporting critical IT infrastructure and customers. The ideal candidate will join a tight-knit, customer-focused, highly collaborative engineering team that emphasizes knowledge sharing, skill development, and technical excellence. Primary Responsibilities • Support new and existing VMware, Microsoft, and Linux environments, with a strong focus on Linux • Troubleshoot and resolve Tier 2 escalations related to VMware, Microsoft, and Linux storage environments • Maintain, optimize, and troubleshoot OS performance issues while adhering to best practices • Manage user accounts, PAM, sudo policies, LDAP/IdM, and SAML integrations • Handle package management and repository mirroring • Recommend technology upgrades and improvements using industry best practices • Troubleshoot systemd, journald, and related service issues • Tune kernel parameters (sysctl, hugepages, network buffers) • Create and maintain high-quality documentation • Contribute to excellent customer service, communication, and process adherence • Support our BraaS, DRaaS, and IaaS offerings Required Technology Skills Minimum 5+ years of hands-on experience architecting, implementing, and supporting mixed Microsoft and Linus environments including: • Hands-on experience with hypervisors such as VMware ESXi 7/8, KVM/QEMU, Proxmox, or Xen-preferably in a multi-tenant cloud environment • Virtualization & multi-tenant isolation (resource pools, clusters, quotas, cgroups, namespaces) • Storage policy design & enforcement-IOPS limits, thin/thick provisioning, snapshots • Microsoft Server and Active Directory • Clustering, replication, and high-availability technologies • High-performance storage (block, Ceph, object, SAN) • Working knowledge of PowerShell, Bash, Ansible, CI/CD basics, JSON/YAML • Application firewalls and load balancers • IP networking fundamentals: VLANs, VXLAN, subnetting, routing protocols • MSSQL environments • Cluster lifecycle management: upgrades, node pools, autoscaling • Disaster recovery including on-platform backups (Veeam, Zerto, snapshots) and offsite replication • Knowledge of security, governance, and compliance concepts • Ability to execute complex projects independently and as part of a team Required Executive Functioning & Soft Skills • Strong attention to detail and excellent organizational abilities • Clear written and verbal communication skills • Independent self-starter able to deliver with minimal supervision • Reliable, collaborative team member who values documentation and mentoring • Strong desire to continuously learn and apply new technologies • Ability to distinguish “provider responsibility” from “tenant responsibility” • Commitment to delivering excellent customer service Preferred Certifications & Education • VMware VCP • CompTIA Linux+ • Red Hat (RHCSA/RHCE) • Microsoft, Azure, AWS, or GCP certifications (preferred but not required) • BA/BS in a relevant field (preferred but not required) About FirstLight: FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight's clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight's equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

The Systems Engineer is responsible for maintaining cloud and on-premises applications, servers, storage, and network equipment. The position reports to the Director of IT and will be expected to plan, install, configure, and manage all aspects of IT infrastructure to ensure reliable, secure, and cost-effective delivery of services. Essential Duties and Responsibilities include the following. Other duties may be assigned: Respond to service tickets in a timely and professional manner. Build, configure, and support computers, servers, mobile devices, printers, and related peripherals. Install, support, and upgrade software applications deployed to computers, servers, and mobile devices. Help identify and resolve all hardware and software technical problems that impact production services. Keep affected users informed as to the status of the problem until resolution. May require after-hours or weekend work. Create documentation and knowledgebase articles for team members to aid in cross-training and consistency in work efforts. Keep documentation up to date. Participate in group discussions related to resolving common issues and escalate/collaborate with IT staff in other areas as necessary. Provide end-user training on proper techniques and procedures to effectively complete their work as it relates to information technology. Work with external vendors to resolve hardware and software issues. Qualifications: Experience with: Cloud computing environments such as AWS, Azure, GCP, or Oracle. Hypervisors like VMware vSphere, Microsoft Hyper-V, or Proxmox. Switching and routing vendors like Cisco, HPE/Aruba, or Juniper. MDM solutions such as Intune, Jamf, or Iru (Kandji). Configuration of Identity and Access Management platforms like Entra or Okta. Knowledge of monitoring solutions like PRTG, Nagios XI, or Prometheus. Experience in an agile environment and working with tools like Jira, Basecamp, or Trello. Education and/or Experience: B.S. in Computer Information Systems, or related field. 8-10 years' experience in IT systems administration or systems engineering roles. Certifications in Cisco, VMware, AWS, Azure, Jamf or others a plus. Strong hardware and software troubleshooting skills.

FirstLight is a premier Telecom and Cloud Provider delivering advanced technology solutions and data center services throughout the Northeast. We are expanding our Engineering team and seeking technology professionals with 5+ years of experience supporting critical IT infrastructure and customers. The ideal candidate will join a tight-knit, customer-focused, highly collaborative engineering team that emphasizes knowledge sharing, skill development, and technical excellence. Primary Responsibilities * Support new and existing VMware, Microsoft, and Linux environments, with a strong focus on Linux * Troubleshoot and resolve Tier 2 escalations related to VMware, Microsoft, and Linux storage environments * Maintain, optimize, and troubleshoot OS performance issues while adhering to best practices * Manage user accounts, PAM, sudo policies, LDAP/IdM, and SAML integrations * Handle package management and repository mirroring * Recommend technology upgrades and improvements using industry best practices * Troubleshoot systemd, journald, and related service issues * Tune kernel parameters (sysctl, hugepages, network buffers) * Create and maintain high-quality documentation * Contribute to excellent customer service, communication, and process adherence * Support our BraaS, DRaaS, and IaaS offerings Required Technology Skills Minimum 5+ years of hands-on experience architecting, implementing, and supporting mixed Microsoft and Linus environments including: * Hands-on experience with hypervisors such as VMware ESXi 7/8, KVM/QEMU, Proxmox, or Xen-preferably in a multi-tenant cloud environment * Virtualization & multi-tenant isolation (resource pools, clusters, quotas, cgroups, namespaces) * Storage policy design & enforcement-IOPS limits, thin/thick provisioning, snapshots * Microsoft Server and Active Directory * Clustering, replication, and high-availability technologies * High-performance storage (block, Ceph, object, SAN) * Working knowledge of PowerShell, Bash, Ansible, CI/CD basics, JSON/YAML * Application firewalls and load balancers * IP networking fundamentals: VLANs, VXLAN, subnetting, routing protocols * MSSQL environments * Cluster lifecycle management: upgrades, node pools, autoscaling * Disaster recovery including on-platform backups (Veeam, Zerto, snapshots) and offsite replication * Knowledge of security, governance, and compliance concepts * Ability to execute complex projects independently and as part of a team Required Executive Functioning & Soft Skills * Strong attention to detail and excellent organizational abilities * Clear written and verbal communication skills * Independent self-starter able to deliver with minimal supervision * Reliable, collaborative team member who values documentation and mentoring * Strong desire to continuously learn and apply new technologies * Ability to distinguish "provider responsibility" from "tenant responsibility" * Commitment to delivering excellent customer service Preferred Certifications & Education * VMware VCP * CompTIA Linux+ * Red Hat (RHCSA/RHCE) * Microsoft, Azure, AWS, or GCP certifications (preferred but not required) * BA/BS in a relevant field (preferred but not required) About FirstLight: FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight's clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight's equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

Job Description Job Title: AWS Infrastructure Engineer Duration: 6 to 12 months contract w/ possible extension Note: 1-2 days per week Work from Home once up and running Description: We are looking for an infrastructure engineer that has experience building out products/infrastructure in AWS. Ideally Informatica, but we are open to other experience as well. AWS Infrastructure is key for this one. What does this role entail? • The team is focused on building on newly purchased products onto our AWS infrastructure. • Maintain ongoing knowledge of software and hardware environments (including future releases) • Troubleshoot hardware and software problems, take appropriate corrective action, interact with IT staff and vendors in performing complex testing, support and troubleshooting functions. Communicate and document findings. • Perform software installation and upgrades through infrastructure as code. • Monitor system performance and capacity; report changes in usage. • Participate in hardware/software installation, maintenance and support and documentation of hardware/software logs and operating procedures. All through infrastructure as code • Manage security administration and deployments through infrastructure as code Minimum Qualifications • Experience as a AWS Systems Administrator for BI/Analytics systems • Experience in supporting Informatica system administration • Experience building infrastructure using AWS CloudFormation Templates • Experience in scripting • Basic experience in OS Admin skills (Unix, Windows, Linux) • Strong oral and written communication skills • Solid time management and organizational skills, and detail-oriented • Must work well independently and in a collaborative team environment • Positive, proactive team player Preferred Qualifications: • Experience in Agile engineering methodology