Information technology professional jobs in Yakima, WA

JSG is hiring an IT Help Desk Technician in Airway Heights, WA. This is a 6+ months contract opportunity. US CITIZEN Skills Act as the first point of contact for internal customers via phone and Service Now Uses Service Management solutions to log, assign and receive support tickets with descriptions of issues, progress and solutions and guides Tier 1 staff in best practice usage Resolves problems with hardware (workstations, printers, mobile devices and servers) and software (Network Access, Microsoft Office, Business Systems, on-premises and online). Asks questions about the problem and explaining possible solutions Uses manual and automated diagnostic tools to identify problems and root cause Updates knowledge base with prescriptive guidance for common problems to improve quality of Tier 0 customer self-service Escalates incidents and requests Tier 3 support when the problem is more complex Arranges for a technician to visit the customer if a problem can't be solved over the phone or by email. Develops and maintains knowledge of legacy, existing, and new PC hardware and software technology. Participates actively in incident, problem, request and change management processes and their ongoing improvement. Follows procedures for the installation, deployment and maintenance of workstation hardware and software. Executes corrective actions as prescribed by other technicians or per standard recovery procedures. High School Diploma required 3+ years work experience in IT customer service role, able to demonstrate technology skillset in a customer service capacity Professionally respond to calls, emails, chats and voicemails for customer support. Troubleshooting and diagnostic / repair skills for peripheral equipment such as printers, document scanners, barcode scanners, handheld devices, and monitors. Experience using imaging and migration utilities such as SCCM, MDT, and USMT. Experience troubleshooting Mobile Device Operation Systems (iOS, Android) Experience troubleshooting Microsoft Desktop Operating Systems (Windows 10/7) Knowledge of networking fundamentals Must be physically capable of lifting computers, monitors, printers, parts and supplies and sitting for extended periods of time. Experience troubleshooting MacOS clients #D200 JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Zevenbergen Capital Investments LLC (ZCI) is a forward-thinking, boutique investment advisory firm specializing in growth equity investing built on a foundation of fundamental, bottom-up research. We have nearly 40 years of experience serving both institutional and individual clients across the US and are looking to add a top-quality individual to our current team of 25 in Edmonds, Washington. Opportunity: We're looking for a motivated, multi-tasking, Technology & Operations Specialist to help support our day-to-day technology and operations functions and assist with data governance and process automation. This position works directly with ZCI's Chief Technology Officer (CTO). The ideal candidate will be charged with a high level of responsibility and trust, and should welcome challenges, enjoy an interesting and dynamic workflow, and embrace a fast-paced environment. This person should be particularly adept at both working independently and collaborating across teams. They should also be able to communicate effectively with all members of the ZCI team, as well as outside consultants, vendors and clients. As a small firm, we value the ability to willingly take on a variety of tasks and projects involving multiple departments. Job Responsibilities will include: Data and System Maintenance Update and maintain internal databases (e.g., CRM). Data governance over SharePoint and document libraries. Perform regular audits and reconciliations of key data sets. Help to identify and advise the CTO of potential problems, enhanced service initiatives, and regular status updates of current systems on an ongoing basis. Process Automation & Workflow Optimization Identify manual workflows and propose automation solutions (e.g., using Power Automate, Python, etc.). Work with Operations Team to streamline data entry, client onboarding, billing, and compliance tasks. Document processes and maintain SOPs for automated workflows. Reporting & Insights Collaborate with staff to improve reporting accuracy and relevance. Generate and distribute recurring reports for individual teams and firm in a visually engaging format. Build ad hoc reports and dashboards using tools like Excel, Power BI or Salesforce. Help Desk & Tech Support Assist with troubleshooting of end user hardware and software issues, as needed. This may include: Assistance with employee onboarding/offboarding. Coordinate with the Technology Team for escalations and system updates. Providing backup to CTO, as needed. Develop or assist in developing and maintaining written policies and processes for the IT department. Assist with review and preparation of written descriptions detailing ZCI's information technology practices, systems and initiatives for clients, prospective clients, and auditors. Minimum Requirements for Consideration Three (3) years professional work experience in data analysis and process automation. Bachelor's degree in Data Science, Computer Science or related area of study. Experience with CRM database administration. Experience with process development, automation and documentation. Experience troubleshooting Microsoft Windows & Office. Exceptional communication skills (written and verbal) with a client-service approach in working with all levels of the organization. Outstanding analytical and organizational skills, resourceful and inquisitive, analytical problem solver; ability to work independently or with a team to meet tight deadlines. Ethical and trustworthy individual who can handle and protect highly confidential/sensitive information. Demonstrate a clear commitment to the highest standards of integrity, professional and personal conduct and hold others to the same standard. Desirable Skills and Experience Working knowledge of M365 Administration, Python, CRM administration and graphic design software. Experience operating as a service desk technician. Exposure to the investment management industry or other highly regulated business that works with sensitive, confidential information. Physical Requirements Locally based or willing to relocate; 4 days/week in office, one flexible working day Willing to embrace pre- and/or post-NYSE trading work hours, as needed Position DetailsSalary range: Salary range: $115,000 - $150,000, depending on experience Paid time off: Vacation that increases with tenure, beginning at a rate of 15 days/year Paid sick & holidays: 1 hour sick leave per 40 hours work and 10 holidays per year Benefits: Comprehensive medical/dental/life insurance package 401(k): Annual contribution of 3% of eligible wages Career development: Training/certification/licensing/dues reimbursement Paid family/medical leave Paid sabbaticals every 10 years Visa Sponsorship: Please note, we are unable to provide visa sponsorship for the position offered. Accordingly, we are unable to hire individuals who require, or will require, employment visa sponsorship either now or in the future.

Join BTG and make an impact! We're looking for an Instrument Technical Specialist to be the trusted technical resource at a key customer location. In this role, you'll support installation, start-up, calibration, troubleshooting, and provide technical expertise for BTG products. You'll build strong relationships with mill teams, including E/I supervisors, process engineers, and other key stakeholders, while collaborating closely with BTG's service manager, service team, sales, and applications team. What You'll Do Partner with customers during installation and start-up to ensure success. Recommend improvements to enhance accuracy, reliability, and performance of BTG products. Monitor projects to ensure customer understanding and satisfaction. Identify opportunities for additional BTG solutions and share insights with sales. Report product issues to Engineering, R&D, QC, and Manufacturing; prepare Quality Improvement reports. Perform warranty repairs and courtesy visits when needed. Maintain equipment history and proactively schedule preventive maintenance. Promote upgrades to new technologies when appropriate. Ensure compliance with BTG policies and prioritize safety at all times. What We're Looking For A “people person” who thrives on customer engagement and clear communication. Strong analytical and troubleshooting skills. Ability to work independently and manage priorities effectively. Proficiency in MS Office and willingness to learn remote service tools. Qualifications 2-year technical degree in electronics/instrumentation or equivalent experience. Proven track record in technical support within an industrial environment. Why BTG? At BTG, we live by our values: Innovative, Reliable, Fair, Sustainable, and Ambitious. Join a team that values collaboration, growth, and making a real difference in the industry. Learn more about our Recruitment Privacy Notice: *********************************************************************************** We appreciate your interest in BTG! Only candidates selected for an interview will be contacted.

Title: Technical Support Analyst II Duration: 6 month contract, possible extension Pay: $25-30/hr W2 We are hiring a Technical Support Analyst II to be the primary onsite support for all regional Seattle locations. In this role, you will be the point of contact for all incoming IT Support issues via phone and ticketing system (ServiceNow). Measurements for success include meeting service-level-agreements (SLA) % rates for resolving or re-routing incidents, meeting guidelines of the Core Responsibilities matrix, and positive staff feedback. Duties and Responsibilities: Setup, configure, and install hardware and software as necessary on-site, when remote assistance is not a viable option. Support IT team with routine set-up of workstations, phones and printers including office moves. Occasional point-person working with IT Engineering team and vendors for on-site troubleshooting or installations as needed. Provide advanced troubleshooting for escalated incidents from Tier 1, working with end-users across the organization remotely and in person. Track and monitor incidents to ensure timely resolution, accurately document relevant information, and keep end users informed via email or telephone of the status of their requests. Oversee routine IT Support processes, from user creation to workstation deployment, attention to detail and follow-through. Education Qualifications: Associate's (AA) degree in computer science or related area of study preferred. 3+ years of experience in a customer service or IT support role is required; experience in a level 1 technical support role required. Professional Qualifications: Customer service focus; positive attitude, warm and caring demeanor. Intermediate level proficiency with Windows Workstation OS's and MS Office programs with ability to learn new programs and software as needed. CompTIA A+ Certification preferred (or plans to obtain such within 1 year of hire date). Advanced level proficiency with Active Directory and Office 365 in a Windows environment. Advanced troubleshooting skills. Other Qualifications: Must have valid driver's license and be willing to travel across metro area on as-needed basis. Workplace Environment: 60% sitting, 40% standing/moving. Adheres to dress code standards; appearance is professional, neat, and clean. Must be able to lift to 50 lbs. ITR Group offers a competitive compensation and benefits package, including medical, dental, and 401(k) for eligible employees. The W2 pay range for this type of role is approximately $25.00 - $30.00 per billable hour. This range is an estimate and not a guarantee of compensation. The final rate will be determined by factors such as experience, market trends, and specific job assignments. Discover more about how ITR Group connects top talent with leading client opportunities.

8 Openings Fully Onsite Bellevue, WA ***Must have CURRENT active DOD clearance*** We're hiring a Secret-cleared IT Specialist to support a secure cloud services team. This role involves basic IT troubleshooting, PowerShell, Active Directory, Exchange, and SaaS knowledge, with a focus on distributed computing and security protocols. Core Responsibilities Provide virtual escort services for non-cleared personnel in secure environments Run pre-written commands, share results, and assist with troubleshooting Collaborate with developers and engineers to resolve incidents and deploy workflows Maintain security clearances and document escort activities Use downtime for training and professional development Must-Haves Strong communication and customer service skills Experience with production system maintenance (patching, certificates, service accounts) Detail-oriented, self-motivated, and proactive learner Willingness to work nights, weekends, and holidays Team-oriented with global collaboration experience Preferred Skills PowerShell and Exchange Server experience Active Directory administration (permissions, domains, provisioning) Familiarity with TCP/IP, DNS, Hyper-V, VMs, Fiddler, Send Connectors Programming/scripting in C# and PowerShell SQL (T-SQL) for data retrieval Technical writing for SOPs Windows server and desktop support Multi-tenant cloud troubleshooting

IT Systems Administrator - 6 month contract role Hybrid: 3x a week onsite Compensation: $42-50/hr Our client is seeking a skilled and proactive IT Systems Administrator to join their team. This role is ideal for someone who thrives in a dynamic environment and is passionate about maintaining and enhancing IT infrastructure. The position requires onsite presence twice a week, offering a balanced hybrid work model. About the Role As the IT Systems Administrator, you will be responsible for managing, maintaining, and improving the company's IT systems, servers, and networks. You'll play a key role in ensuring system reliability, security, and performance while supporting end-users and collaborating across teams. Key Responsibilities Install, configure, and maintain servers, networks, and IT infrastructure components Monitor system performance and conduct regular maintenance to ensure optimal operation Provide technical support to end-users, resolving hardware and software issues efficiently Implement and maintain security protocols to safeguard data and systems Document system configurations, procedures, and troubleshooting guides Collaborate with IT staff, vendors, and stakeholders on project planning and execution Apply updates, patches, and configuration changes in line with industry best practices Qualifications Bachelor's degree in Computer Science, Information Technology, or related field Minimum of 3 years' experience in IT systems administration Proficient in managing Windows and Linux servers and networks Experience with virtualization technologies such as VMware or Hyper-V Familiarity with cloud platforms like AWS or Azure is a plus Skilled in scripting and automation (PowerShell, Python preferred) Strong understanding of IT security principles Excellent troubleshooting and communication skills Certifications such as CompTIA Network+ or Microsoft Certified: Azure Administrator are highly desirable Prime Team Partners is an equal opportunity employer. Prime Team Partners does not discriminate on the basis of race, color, religion, national origin, pregnancy status, gender, age, marital status, disability, medical condition, sexual orientation, or any other characteristics protected by applicable state or federal civil rights laws. For contract positions, hired candidates will be employed by Prime Team for the duration of the contract period and be eligible for our company benefits. Benefits include medical, dental and vision. Employees are covered at 75%. We offer a 401K after 6 months, we do not provide paid holidays or PTO, sick time is offered in accordance with local laws.

Hybrid contract in the Portland, OR. PST hours. Visa Sponsorship is not available. We are looking for a skilled and proactive Product Support Specialist with High level proficient with Autodesk Fusion Customer soft skills Good team collaboration mindset. Preferred Qualifications: 2-5 years of industry experience. Experience with Fusion Experience with CAM workflows (Example: Fusion 360 CAM, PowerMill, FeatureCAM, HSM, PartMarker, Mastercam) Experience with CNC Programming, Machining, or Machine Setup Experience with FEA/CAE tools (Optional) Strong customer service, troubleshooting, and analytical skills. Excellent written and verbal English communication skills. (Additional language skills are a plus.) Responsibilities: Advance Level knowledge using Autodesk Fusion. Experience with CAM is a Plus. Able to analyze and evaluate information technology systems operations. Determines user needs and requirements and recommends ways to improve systems. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Will work directly with customers via email, phone and chat. Able to follow proper documentation workflows and processes while using case management system. Our Fortune Technology client is ranked as one of the best companies to work with, in the world. As a global leader in 3D design, engineering, and entertainment software, they foster a progressive culture, creativity, and a flexible work environment using cutting-edge technologies.

Coastal Administrative Services, Inc. The IT Systems Administrator is a full-time, in-house technical resource responsible for managing and maintaining CAS's core IT infrastructure and providing hands-on support to employees across all departments. This role replaces the historically outsourced support model and brings essential day-to-day oversight in-house, ensuring faster response times, tighter control over system security, improved uptime, and better alignment with operational priorities. The IT Systems Administrator will manage identity and access, workstation deployment, email routing and distribution lists, Office 365 administration, hardware/software troubleshooting, and general Tier 1-2 technical support. The role also supports internal automation initiatives and collaborates closely with Operations, Implementation, and Software teams. Key Responsibilities Identity, Access, and Directory Management Administer Microsoft Active Directory (user accounts, security groups, GPOs, password resets, permissions). Maintain Azure AD management, MFA configuration, and security policies. Provision and de-provision accounts across all CAS systems (O365, VBA, Egnyte, SharePoint, VPN, Proprietary Tools). Email & Collaboration Systems Build and maintain Office 365 mailboxes, aliases, shared mailboxes, and distribution groups. Manage O365 policies for retention, encryption tools, and device compliance. Troubleshoot mail flow, quarantined messages, blocked senders, and external connector issues. Endpoint & User Support Serve as the primary point of contact for day-to-day tech issues: hardware, software, connectivity, VPN, printers, VoIP. Perform remote support using integrated tools. Manage workstation setup and standardization (PC desktop-laptop systems, docking stations, monitor configs). Maintain inventory of company hardware, laptops, and peripherals. Productivity & Workflow Tools Provide Tier 1/2 administrative support for: Asana project/task management (workspace structure, permissions, project templates). Egnyte / SharePoint file access issues. Basic Microsoft Office troubleshooting for Excel, Outlook, Teams, Word, PowerPoint. Automation, Scripting & Technical Operations Use PowerShell, Python, VBA, C#, or Java when needed to: Automate recurring system tasks. Run scheduled server operations. Opportunities to Support internal tools (CRAB, CAVA, CORE, Visual Basic-VBA macros, daily task automations). Create and maintain task scheduler jobs and light-weight scripts to improve efficiency. Assist with QA/test environments for software updates, integrations, and deployments. Security & Compliance Implement and monitor security policies for MFA, device protection, encryption, and access controls. Assist with SOC1 audit requests (e.g., screenshots, data flow verification, access logs). Maintain compliance with HIPAA, ERISA, data privacy, and TPA-specific security standards. Conduct periodic reviews of user permissions, distribution lists, and system access. Vendor & Infrastructure Coordination Coordinate with contracted outsourced vendors for escalated server/network infrastructure issues. Provide hands-on support for Internet, firewall, VPN, file server migrations, and system upgrades. Required Skills & Experience 3-5+ years experience in IT Systems Administration or comparable role. Strong understanding of: Active Directory / Azure AD Office 365 Admin Center (email, security, device management) PowerShell scripting Endpoint management and general IT troubleshooting Windows Server fundamentals Working experience with: Python, Visual Basic, or other scripting languages (Java/C# a plus, not mandatory) Remote support tools Ticketing systems and task management workflows (Asana preferred) Experience supporting medium-sized organizations (50-150 staff) strongly preferred. Knowledge of HIPAA compliance (preferred but can be trained). Soft Skills & Behavioral Expectations Strong documentation habits and follow-through. Excellent communication with non-technical users. Ability to prioritize high-volume requests and manage concurrent tickets. Comfortable operating in a fast-moving TPA environment with shifting priorities. Proactive problem-solving mindset identifies issues before they escalate. Reporting Structure Reports to: VP of Operations Collaborates with: All Departments Leadership for escalated items External technical vendors

The Support Technician is a versatile and customer-focused role responsible for resolving basic to intermediate technical issues and assisting with various IT projects. This position supports users with hardware, software, network, and peripheral technologies, including installation, troubleshooting, upgrades, and routine maintenance. Compensation & Benefits Position Type: Hourly + Bonus Program Pay Scale: - Support Technician I: $20.83hour - Support Technician II: $25.00/hour - Support Technician III: $30.00/hour Bonus Program: Eligible for profit sharing and up to three weeks of additional paid time off, based on performance. Benefits: Includes Medical, Dental, Vision, Life, Disability, and 401(k) plans. Key Responsibilities · Deliver outstanding customer service by responding to support tickets promptly and setting clear expectations for resolution timelines. · Diagnose and resolve hardware and software issues via in-person, phone, or remote support. · Build, install, and upgrade systems and peripherals; optimize configurations and securely dispose of outdated equipment. · Set up workstations, including cabling, OS installation, and software configuration. · Use documented procedures and tools to analyze and resolve technical problems. · Follow established IT policies and best practices. · Maintain positive relationships with users and team members. · Work independently and collaboratively to address onsite support needs. · Document internal procedures in the knowledge base. Required Qualifications · Experience in IT support roles, including help desk and desk-side support. · Familiarity with IT ticketing systems and infrastructure platforms. · Proficiency in maintaining and supporting hardware/software systems. · Familiarity with running PowerShell scripts. · Ability to manage ticket escalations and warranty service processes. · Administrative knowledge of Active Directory. · Strong interpersonal, communication, and problem-solving skills. · Willingness to travel up to 10%, participate in on-call rotations, and work flexible hours. · Physical ability to lift up to 50 pounds. Preferred Qualifications · Associate's or bachelor's degree in Computer or Information Science. · Technical certifications such as A+, Network+, MCSE, MCP, or CCNA. · Experience with Microsoft Office 365 and/or Azure administration.

Job Title: IT Desktop Support/AV Technician Job Type & Location: Onsite || Site Address: One Microsoft Way, Redmond WA 98052 Requirement : 5 days a week (Monday to Friday) The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes both dispatch and resident support depending on location needs. Responsibilities Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities. Manage and track loaner/spare devices using customer-provided systems. Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting. Manage conference room accounts (add/remove users, password resets, ownership updates). Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes). Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets). Coordinate with third-party vendors and procurement teams when required. Support equipment replacement or reset during failures under guidance from central IT. Ability to work at height when required (ladder/lift). Maintain communication with onsite/offsite teams to report changes, issues, or updates. Ensure proper coverage during leaves and follow site operational processes/SOPs. Must-Haves 2-4 years of experience in IT and AV support. Hands-on troubleshooting experience with desktops, laptops, and meeting room devices. Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets). Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex). Ability to perform physical tasks, including lifting equipment and working at height. Strong communication, customer service, and documentation skills. Ability to follow SOPs, ticketing processes, and escalation guidelines. Good-to-Haves Experience using ITSM tools (ServiceNow, Jira). Exposure to AV control systems or room management systems. Basic understanding of AV-over-IP or networked AV environments. Experience working in enterprise or fast-paced onsite environments. Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training). Audio Visual Support Basic understanding of networking and TCPIP Basic understanding of fiber, copper, network infrastructure Crestron Fusion Hardware support Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp\) Ability to explain work with and differentiate between different connection types & troubleshoot connectivity Skilled Communications "Specialist," known for delivering clear and succinct messages without disclosing internal details. Experience working in an enterprise environment with Crestron/Fusion at the server and application layer Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified CompTI certA A+ OEM Certifications

Geospatial / Geographic Data Scientist: No of Years of Experience: 10+ Yrs Experience Band: Level 3 Role type: WFO, Location-Bothell, Seattle Number of Positions: 1 FTE ONLY GREEN CARD HOLDERS AND US CITIZENS PREFERRED Preferred Qualifications: · Master's degree or further education in Computer Science, Data Science, Statistics, or a related field. · Experience with data visualization tools. (Preferably Looker) · Knowledge of statistical methods. · Experience in a role requiring rigorous data quality analysis and improvement. · Familiarity with evaluation frameworks and A/B testing-Mandatory · Experience with Google's development tools and infrastructure (e.g., Google3, Blaze, FlumeJava, Borg). · Familiarity with geospatial data and concepts (e.g., Map Facts, Feature Protos). Core Roles & Responsibilities: · Develop statistical models, machine learning algorithms, and predictive analytics solutions to address business challenges. · Analyze large amounts of complex data to extract insights and drive decision-making. · Design experiments to test hypotheses and measure the effectiveness of solutions. Mapping & Visualization-Creating informative digital maps, dashboards, and reports to communicate complex geographic information. Research & Development-Staying updated on new geospatial tech, improving analysis methods, and potentially developing AI assistants for GIS tasks. Collaboration & Communication-Working with teams, understanding client needs, and presenting findings to support strategic decisions.

Project Fixers ************************** is an expert IT program management consulting company located in Seattle, WA. We specialize in managing delivery of highly complex IT programs, including major system implementations, integrations, and digital transformations. We also are experts at fixing IT projects that are going sideways. Role Description The Senior IT Program Manager will be responsible for managing complex IT implementations. This role usually involves managing programs with cross-functional project teams of 50+, including multiple partners and integrators. We're looking for expert high-energy project drivers that can rally their teams to take the toughest project peaks. Qualifications 10+ years of experience managing complex IT implementations, ideally including a variety of packaged systems (including ERP, CRM, MES, GTM), custom development, and systems integration; Experience managing programs consisting of multiple sub-projects and delivery teams; Equal ability to confidently manage senior program stakeholders, as well as lead the implementation team hands-on; Mindset of a solution designer and fixer - analytical skills and curiosity to get to the root causes of all issues - whether business, technical, or human in nature; High emotional intelligence: ability to offer coaching, tactfully resolve conflicts, and mediate tense political situations; Excellent communication skills - ability to act as a translator between Business and IT, and to summarize complex concepts visually and with brevity; Prior consulting experience is strongly preferred.

The Desktop Service Support Specialist is tasked with providing technical assistance and support for desktop computers, hardware, software, and related technology within the organization. This role includes troubleshooting issues, configuring equipment, resolving software and connectivity problems, and ensuring a seamless experience for end users. The Desktop Service Support Specialist works closely with IT teams and other departments to maintain reliable and secure desktop environments, supporting productivity and business operations. Key Responsibilities · Respond promptly to support requests and diagnose hardware, software, and network issues on desktop and laptop computers. · Install, configure, and update operating systems, applications, and security tools on end-user devices. · Conduct equipment setup and deployment for new hires, relocations, and hardware replacements. · Provide guidance and training to users on common desktop applications and best practices. · Collaborate with IT teams to implement and maintain desktop images, software deployment, and patch management. · Ensure compliance with organizational security policies, including antivirus and endpoint protection measures. · Maintain records of support activities, inventory, and asset management for hardware and software resources. · Assist in the evaluation and procurement of desktop hardware and software solutions. · Stay informed about emerging technologies and industry trends to enhance desktop support delivery. Required Qualifications · Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). · Proven experience in desktop or technical support roles within a corporate or enterprise environment. · Strong troubleshooting and problem-solving abilities for hardware, software, and network issues. · Proficiency with Microsoft Windows, mac OS, and Microsoft Office Suite; familiarity with common enterprise applications. · Experience with remote support tools and ticketing systems. · Excellent communication and customer service skills. · Ability to work independently and collaboratively in a fast-paced setting. · Understanding of IT security, data privacy, and asset management principles. Preferred Skills · Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar credentials. · Experience supporting mobile devices and virtual desktop environments (VDI). · Familiarity with scripting or automation tools for support tasks. · Ability to manage multiple priorities and provide support under pressure. · Proven aptitude for continuous learning and adapting to new technologies. Working Conditions The Desktop Service Support Specialist typically operates in an office environment but may be required to support remote or hybrid users. Occasional travel between sites or after-hours work may be necessary to resolve incidents or complete projects. The role involves frequent interaction with users at all organizational levels. Compensation and Benefits A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.

The Senior Desktop Support Technician is responsible for delivering high-quality end user support, workstation lifecycle management, and proactive maintenance across a hybrid Windows environment. This role serves as an escalation point for complex issues, driving timely resolution while ensuring positive customer experiences. In addition, this position contributes to system enhancements, security initiatives, and operational improvements aligned with ITIL-based service delivery standards. Responsibilities Provide Tier 2/3 support for hardware, software, O365 applications, and desktop services across on-site and remote workforce environments. Administer and maintain Microsoft endpoints, including Group Policy, Azure Active Directory, and Intune MDM. Deploy, secure, and manage Windows operating systems and core productivity tools using modern deployment methodologies (Autopilot, imaging, scripting, etc.). Troubleshoot and support enterprise infrastructure components such as DHCP, DNS, TCP/IP networking, VPN access, and endpoint security tools. Maintain ServiceNow records across incidents, requests, changes, and CMDB items, ensuring accurate documentation and SLA adherence. Support antivirus and antimalware protection, device encryption standards, and patch/upgrade cycles to maintain compliance and reduce risk. Participate in scheduled maintenance, technology rollouts, and continuous improvement projects that enhance end-user experience and IT operations. Act as a customer advocate by explaining complex technical issues clearly and ensuring issues are resolved efficiently with minimal business disruption. Mentor junior technicians and collaborate with IT engineering teams on escalations and service enhancements. Key Knowledge, Skills & Abilities Strong knowledge of O365 administration and Dell/Microsoft hardware platforms Understanding of ITILv3 or related service delivery frameworks Proficiency with Microsoft Windows Server and Windows desktop OS, Group Policy, Azure AD, and Intune Experience with OS deployment, scripting, antivirus/antimalware, device encryption, and core systems infrastructure (DHCP, DNS, networking) Familiarity with ServiceNow, especially IT Service Management and IT Operations modules Ability to troubleshoot root causes and implement efficient long-term solutions Excellent customer service, communication, analytical, and prioritization skills Skilled in articulating complex concepts in a user-friendly manner Demonstrated success working independently and within collaborative team environments Ability to multitask, remain calm under pressure, and manage competing operational demands Self-starter with the capability to operate under minimal supervision while supporting requests, incidents, maintenance, and project work

Hi, Greetings from Teceze! We are currently looking for a highly skilled IT Support Engineer to join our team in support of our esteemed client. The position is based in USA - Multiple Locations, and Requires immediate onboarding. Shortlisted candidates will need to undergo a technical interview, so hands-on experience with the required technologies is essential. Job Title: IT Support Engineer Location: US-WA / East Wenatchee Onsite Work Full Time # START DATE IS DECEMBER 18th Job Responsibilities: IT Support Engineer - (1-3 Yrs) Provide L1/L2 IT support for end users, including Windows troubleshooting, hardware/software issues, OS imaging, and device setup. Handle SCCM/Intune deployments, AD user management, and basic network support (LAN/Wi-Fi/VPN). Manage tickets via ServiceNow and ensure compliance with the Project. Technical Skills: M365 Azure AD ServiceNow Basic networking skills Complex system Troubleshooting skills Printer management AV solution support VIP support Printer and industrial scanner support

Azure IoT Cloud Infrastructure Specialist Serve as a technical advisor and subject matter expert for global smartbuilding portfolio, with a focus on secure IoT/OT networking, Azure integration, identity/SSO, and operational resilience. You will not implement changes directly; instead, you will triage issues, guide architecture and security decisions, lead riskmitigation strategies, and equip internal teams and partners through documentation, training, and governance. Key Responsibilities IoT/OT Network & Security Advisory Technical triage: Rapidly assess questions or incidents to distinguish network vs. device vs. cloud causes; recommend next steps and owners. Advise on segmentation, encryption, and firewall policies for IoT/OT environments; define guardrails that balance safety, availability, and security. Design secure dataflow patterns (edge → gateways → cloud) and certificate/credential handling approaches appropriate for constrained OT devices. Produce risk assessments and mitigation plans for new integrations, vendor connections, and intersite traffic; track risks to closure. Azure Platform & Enterprise Integration (Advisory) Guide solution patterns across Azure IoT Hub, Device Provisioning Service (DPS), IoT Edge, Azure Digital Twins, and related telemetry/analytics services. Advise on identity and SSO using Microsoft Entra ID (Azure AD) and modern auth flows; define leastprivilege controls and conditional access guardrails. Define secure onboarding and offboarding patterns for devices and applications; recommend resilience/failover and rollback strategies. Smart Building Systems Oversight Provide technical insight into BAS/BMS, Environmental, People Density, occupancy, parking, digital signage and other Commercial & Industrial IoT systems and their integration with Azure IoT platforms. Validate data integrity and performance through telemetry reviews, dashboards, and controlled tests; recommend tuning, buffering, and retry patterns. Deliver stakeholder presentations that explain how building systems map to network and cloud architectures, highlighting operational and security implications. Troubleshooting, Triage & Escalation Act as a Tier3 escalation point for complex IoT/OT connectivity and platform issues; perform deep diagnostics (logs, packet captures, edge/cloud traces). Lead root cause analysis (RCA) and write clear postincident reports with preventive actions, ownership, and timelines. Run knowledgetransfer sessions and postincident reviews to build field/vendor capabilities and reduce repeat occurrences. Lifecycle & Preventative Maintenance Support lifecycle planning for firmware, certificates/keys, controller upgrades, and network segmentation milestones. Partner with field teams and vendors to align preventative maintenance with uptime/SLA and security objectives; recommend proactive riskreduction actions. Standards, Training & Documentation Define onboarding requirements for IoT/OT solutions (compliance checks, service mapping, ops readiness). Own and maintain KBAs, runbooks, RACIs, workflows, and architecture patterns; ensure global applicability and version control. Create and deliver training modules and technical presentations for networking, operations, and app teams, measure adoption. Global Project Support & Governance Contribute to project scope, risk identification, acceptance criteria, and Key Performance Indicator (KPI) Objective and Key Results (OKR) definitions for global rollouts. Facilitate risk workshops and status readouts; provide executivelevel presentations on readiness, risk posture, and remediation progress. Coordinate across security, networking, facilities, and vendor teams to maintain alignment and accountability. Onsite Technical Liaison (Hybrid) Attend onsite tests, commissioning events, device reviews, and vendor alignment meetings; provide realtime triage and decision support. Capture onsite findings and convert them into updated standards, patterns, and training content. Qualifications IoT/OT networking, firewalls, and encryption: Strong grasp of routing, segmentation, VPNs/proxies, TLS/PKI, and secure edgetocloud patterns. Azure IoT expertise: Practical advisory experience across IoT Hub, DPS, IoT Edge, Azure Digital Twins, and telemetry/analytics pipelines. Identity & SSO: Handson advisory experience with Microsoft Entra ID (Azure AD), modern auth (OIDC/SAML/OAuth2), and leastprivilege access patterns. Troubleshooting & RCA: Demonstrated ability to lead deep diagnostics and produce clear, actionable RCAs with preventive controls. Smart building Information Gathering systems: Working knowledge Environmental, People Density, Parking and other various experiences. Risk mitigation & governance: Ability to produce risk registers, mitigation plans, acceptance criteria, and track to closure. Enablement skills: Excellent documentation, training, and presentation skills; ability to influence global stakeholders in a hybrid environment.

Job Title: Technical Support Engineer (Tier 3) Duration: Long-term Worksite: Onsite About WCT WCT is a global talent solutions partner committed to delivering high-impact technology and engineering talent to some of the world's most innovative companies. As a WCT employee, you'll be part of a dynamic, growth-oriented culture that values collaboration, continuous learning, and excellence in execution. Job Description: We are seeking an experienced Service Engineer to provide Tier 3 technical support for the Ads platform. This role partners closely with Account Management and internal Ads partner teams to resolve complex escalations quickly and accurately, drive root-cause analysis, and improve platform quality through data-driven insights. Core Responsibilities Provide Tier 3 technical support for the Ads platform via phone, tickets, email, and Teams (excludes public 1:many channels). Work across all ticket types: Delivery, BSC, Editorial, Advertiser API, Analytics, Ads Editor, UET, Campaign Management, Optimization, Syndication/Publisher API, Product Ads/Shopping, Accounts & Billing, UCMT/UCMA, and others as they evolve. Troubleshoot medium-to-high complexity issues with deep technical investigation; deliver high-quality solutions within agreed SLAs. Author and execute T-SQL queries; write custom Cosmos scripts; leverage Databricks to interpret large datasets and debug issues. Review E2FTE parent tickets for accuracy/completeness; improve client communications and case quality. Analyze and visualize large datasets from internal tools/logs using Excel and Power BI. File high-quality ICMs (incidents/bugs) at speed; ensure resolutions are understood and RCA captured. Minimize by-design ICMs via KB updates. Partner with Global Support teams such as NQP and Tech Solutions to remove client blockers. Provide status reporting on tickets worked, cycle time, and quality checks. Create and maintain troubleshooting guides and product documentation in the support knowledge base. Collaborate with peers for knowledge sharing and troubleshooting assistance. Analyze ticketing trends to drive feature improvements and highlight systemic issues to SMEs. Monitor Ads platform availability through regular daily checks. Qualifications & Skills BS in Computer Science, Engineering, or related technical discipline (preferred). 5-7+ years in technical support or software development for high-volume online services; Tier 3 experience preferred. Organic & Paid search experience; practical experience running systems on Azure or similar cloud providers. 2+ years with web API technologies: SOAP, JSON, XML. 2+ years automation experience in C# or Python (preferred). Minimum 3+ years using T-SQL, including complex joins and stored procedures. Advanced problem-solving; strong customer service orientation. Experience with Excel, Outlook, Power BI, and Microsoft 365 tools. Ability to analyze and visualize large datasets. Excellent English communication (verbal and written) across stakeholder levels; familiarity with NA and EU cultures and brands. Collaborates effectively across remote/virtual teams; works independently and within groups; strong documentation skills. Willingness to work night shifts and weekend on-call as required; embraces change and continuous learning. Location & Work Arrangement Global support coverage; shift schedules include North America and EMEA windows. On-call rotation for weekends; flexibility required. Compensation / Salary Range: The typical pay range for this role is: USD $70,000/Yearly - $85,000/Yearly. Factors that may affect pay within or outside of this range may include but not limited to geography/market, skills, education, experience, and other qualifications of the successful candidate. Benefits: Medical, dental, Vision, Life, PTO, Holidays, 401(k) benefits and ancillaries may be available for eligible WCT employees and may vary depending on the nature of your employment. WCT will accept applications and processes offers for these roles until the role is filled. Equal Employment Opportunity Declaration: WCT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

*Employment Type:* Part time *Shift:* Day Shift *Description:* Performs procedures on patients of all ages, according to approved protocols, radiation safety, and established exam indicators. Maintains patient and procedure documentation. Maintains knowledge of equipment and instruments/supplies pertinent to high quality exams. Provides effective internal and external patient communication consistent with age and mental capacity. Some travel between sites expected. *SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:* 1. Enrolled in an ARRT acknowledged radiology program required. If, during the course of employment, colleague is no longer in the acknowledged radiology program, the colleague is required to notify their supervisor and/or HR. 2. Colleague must have and maintain an active Medical Imaging License issued by the Oregon Board of Medical Imaging (OBMI). Colleague must obtain and maintain an active Oregon license prior to providing any services in Oregon. 3. Basic Life Support for Healthcare providers certification from either AHA, ARC or the Military Training Network is required at hire unless currently certified in ACLS and/or PALS or as defined in the SAHS Certification Crosswalk. 4. Previous patient care experience in a hospital setting preferred. *ESSENTIAL FUNCTIONS:* 1. Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions. 2. Demonstrates knowledge and skills to competently care for all assigned age groups (Neonate, Child, Adolescent, Adult, and Geriatric as applicable). 3. Revenue Management: ensures the accuracy of documenting services and supplies provided to the patients. 4. Performs ordered procedures according to departmental protocols and procedures, ensuring that optimum exams are acquired in an efficient and timely manner. 5. Keeps accurate and updated documentation of medications on inventory and medications utilized. 6. Maintains required inventory of instruments and supplies used in performance of procedures. 7. Maintains ability to properly set up and execute sterile environment. 8. Radiology Technologists working in a SAMG outpatient clinical setting may be required to support staff by performing various clinical duties, as outlined in the SAMG Clinical Competency Manual, to ensure patients receive excellent care in a timely manner. *Our Commitment * Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

*** ***Must be authorized to work in the US*** ***Must currently be local to the Wilsonville, OR area*** Our client is seeking a highly professional, self-motivated datacenter systems administrator for our Regional Datacenter (RDC). The ideal candidate will have experience working in a software development environment with primary responsibilities listed below. Responsibilities: Server hardware management: Plan and implement server installations including planning, preparation, installation, cabling, LAN configuration, OS installation, and post configuration. Provide hardware swap-outs for repairs, and interact with vendors for parts and service support, including over-seeing their onsite activities. Deploy operating systems with homegrown automated deployment process. Working closely with the facilities technical team, monitor and report incidents across all data center facilities equipment via daily walkdown of the environment. Monitor and respond to hardware incidents across all data center IT equipment e.g. servers, filers, switches, and data backup libraries. Participate in daily facility walk down and off-hours maintenance of IT systems as required for business. Participate in on-call rotation one week a month. Datacenter audits and reporting, adhering to all data center operational processes and procedures. Operating System troubleshooting (Windows / UNIX). Manage inbound tasks via ticket tracking tool (ServiceNow), following standard ITIL Change and Incident Management processes. Virtual machine deployment and management Scripting, process improvements, automation. Deploy and configure new Linux systems. Required Knowledge/Skills, Education and Experience: Bachelor's degree in Computer Science or equivalent relative work experience. 2 years' experience in an IT maintenance & support operational role, including operating system installation and troubleshooting. 1+ year of experience working with virtual environments and deployments. 1+ year of experience with Linux (Redhat, CentOS, SLES, etc.) installation, troubleshooting, and support. Ideal candidate will have scripting (BASH, Perl, PowerShell) and process automation experience. Ability to follow technical written and verbal directions. Ability to work well with various teams both local and remote including international. Familiar with Microsoft Office including Outlook. Good communication, collaboration, and presentation skills. Advanced hardware component troubleshooting skills (CPU, memory, motherboard, controllers, and disks) and replacement of components thereof. Able to lift 50+ pounds. Preferred Knowledge/Skills, Education and Experience: Network configuration and troubleshooting Experience managing and maintaining a highly available datacenter environment utilizing configuration management (DCIM) tools. Familiar with ITIL operations Familiar with network storage systems (some or all: Network Appliance, Tintri Storage, Nimble Storage) and server automation and configuration management orchestration. Familiar with Datacenter level backup processes and software Familiar with some or all: Building Management Systems, facilities monitoring tools, fire detection, and suppression systems. Knowledge of alternate power supplies/generators and following emergency procedures and processes. Our Benefits: Medical, Dental, and vision insurance; disability and life insurance; 401(k) with company match and PTO. Our TalentAffirm process: All applicants are personally reviewed by a recruiter. Candidates who complete our TalentAffirm screen and assessment are prioritized for next steps. It's an opportunity for you to stand out above your competition.