Inside sales coordinator vs sales support representative

The differences between inside sales coordinators and sales support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both an inside sales coordinator and a sales support representative. Additionally, an inside sales coordinator has an average salary of $43,352, which is higher than the $38,310 average annual salary of a sales support representative.

The top three skills for an inside sales coordinator include customer service, outbound calls and order entry. The most important skills for a sales support representative are sales support, phone calls, and POS.

Inside sales coordinator vs sales support representative overview

	Inside Sales Coordinator	Sales Support Representative
Yearly salary	$43,352	$38,310
Hourly rate	$20.84	$18.42
Growth rate	4%	4%
Number of jobs	167,616	319,292
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	4	4

What does an inside sales coordinator do?

An inside sales coordinator is primarily in charge of overseeing a company's inside sales operations, ensuring efficiency and customer satisfaction. Their responsibilities include managing schedules and objectives, organizing meetings and discussions, performing research and analysis to identify new business opportunities, implementing solutions on problem areas, and maintaining an active communication line within different teams. Furthermore, as an inside sales coordinator, it is essential to monitor the progress of sales and develop strategies to build positive relationships with clients, all while implementing the company's policies and regulations.

What does a sales support representative do?

A sales support representative is responsible for assisting the complex operations of sales departments, performing administrative duties under the supervision of a direct manager. Sales support representatives' tasks include acknowledging and encoding customers' orders in the system, processing payments, responding to the customers' inquiries and concerns about the products, writing sales reports, and updating the customer of the shipment details. They also support the sales representatives on selling goods and services to potential customers by creating marketing materials and communicating with customers over the phone and e-mail to generate revenues and increase profits.

Inside sales coordinator vs sales support representative salary

Inside sales coordinators and sales support representatives have different pay scales, as shown below.

	Inside Sales Coordinator	Sales Support Representative
Average salary	$43,352	$38,310
Salary range	Between $29,000 And $63,000	Between $30,000 And $48,000
Highest paying City	Santa Cruz, CA	Seattle, WA
Highest paying state	New Jersey	Washington
Best paying company	Jacobs Engineering Group	NetApp
Best paying industry	Technology	Finance

Differences between inside sales coordinator and sales support representative education

There are a few differences between an inside sales coordinator and a sales support representative in terms of educational background:

	Inside Sales Coordinator	Sales Support Representative
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	University of Pennsylvania	SUNY College of Technology at Alfred

Inside sales coordinator vs sales support representative demographics

Here are the differences between inside sales coordinators' and sales support representatives' demographics:

	Inside Sales Coordinator	Sales Support Representative
Average age	47	47
Gender ratio	Male, 41.4% Female, 58.6%	Male, 39.9% Female, 60.1%
Race ratio	Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.2% Asian, 5.1% White, 72.9% American Indian and Alaska Native, 0.2%	Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.1% White, 73.1% American Indian and Alaska Native, 0.2%
LGBT Percentage	6%	6%

Differences between inside sales coordinator and sales support representative duties and responsibilities

Inside sales coordinator example responsibilities.

Manage payroll and ensure accurate, timely and efficient distribution of salaries.
Arrange regional sales functions, reporting and tracking expenses, including hiring adequate staff and vendors to accomplish target ROI.
Service existing doors and windows.
Plan truck drivers daily work schedule and enter hours for payroll.
Maintain a clean shop and break room by sweeping floors and cleaning windows and work areas.
Train and assist all regional sales staff on how to use company's CRM system more efficiently and effectively.

Sales support representative example responsibilities.

Manage internal CRM and inventory software to track and input sales orders, account history, and stock allocation.
Facilitate the transition from AS400 to JDE operating system.
Utilize all programs, systems, and procedures of windows operating systems.
Help customers troubleshoot technical issues with their computers, process customer transactions and handle escalate issues.
Assist in setting up and checking EDI data from customers, brokers, carriers, and truckers.
Work collaboratively with sales representatives and regional vice presidents to produce cost proposals, problem solve and troubleshoot issues.

Inside sales coordinator vs sales support representative skills

Common inside sales coordinator skills

Customer Service, 32%
Outbound Calls, 22%
Order Entry, 15%
Counter Sales, 5%
Phone Calls, 3%
CRM, 2%

Common sales support representative skills

Sales Support, 16%
Phone Calls, 10%
POS, 8%
Product Knowledge, 7%
Customer Complaints, 6%
Customer Inquiries, 6%

Inside Sales Coordinator vs. similar jobs

Inside Sales Coordinator related careers

Inside Sales Coordinator related jobs

What similar roles do

Zippia Careers
Sales Industry
Inside Sales Coordinator
Inside Sales Coordinator vs Sales Support Representative

Updated January 8, 2025

Browse sales jobs