Lead clerk vs customer service clerk

Differences between lead clerk and customer service clerk duties and responsibilities

Lead clerk example responsibilities.

• Manage schedule and payroll by using specific management software.
• Manage orthopedic accounts regarding payment posting through IDX medical systems.
• Promote excellent customer service, cleanliness and customer satisfaction.
• Train and develop associates on POS system.
• Maintain a thorough knowledge of POS and database management software.
• Support retail and payroll departments as needed by filling in during absences or when workload is high.
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Customer service clerk example responsibilities.

• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Show excellence in providing customer service satisfaction by packing then delivering groceries to customers' vehicles.
• Hone in on and strengthen problem solving, quick thinking, and math skills.
• Support RSA authentication service for remote customer using VPN access, with RSA token.
• Help clients identify and resolve issues pertaining, but not limit to, VPN configuration, web hosting and domain registration.
• Operate cash register, processing transactions with cash, credit card, debit, check, food stamp and WIC coupons.
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