Managed care director vs service director

The differences between managed care directors and service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a managed care director and a service director. Additionally, a service director has an average salary of $114,981, which is higher than the $84,817 average annual salary of a managed care director.

The top three skills for a managed care director include patients, patient care and social work. The most important skills for a service director are patients, healthcare, and patient care.

Managed care director vs service director overview

	Managed Care Director	Service Director
Yearly salary	$84,817	$114,981
Hourly rate	$40.78	$55.28
Growth rate	28%	28%
Number of jobs	93,987	64,277
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

What does a managed care director do?

A managed care director is responsible for providing quality care services for the patients by supervising clinical operations and managing medical staff. Managed care directors review all the medical activities in the institution and disseminate communications across the organization. They coordinate with health care providers, negotiate contracts with suppliers and medical organizations, verify insurance details, analyze financial transactions, and implement policies for strict compliance. A managed care director must have excellent communication and organizational skills, especially in handling the department's performance and strategizing to improve services.

What does a service director do?

A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.

Managed care director vs service director salary

Managed care directors and service directors have different pay scales, as shown below.

	Managed Care Director	Service Director
Average salary	$84,817	$114,981
Salary range	Between $53,000 And $134,000	Between $70,000 And $188,000
Highest paying City	Edison, NJ	San Francisco, CA
Highest paying state	Connecticut	California
Best paying company	Sanofi Genzyme	Mayo Clinic
Best paying industry	Health Care	Technology

Differences between managed care director and service director education

There are a few differences between a managed care director and a service director in terms of educational background:

	Managed Care Director	Service Director
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 59%
Most common major	Nursing	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Managed care director vs service director demographics

Here are the differences between managed care directors' and service directors' demographics:

	Managed Care Director	Service Director
Average age	47	47
Gender ratio	Male, 28.5% Female, 71.5%	Male, 57.2% Female, 42.8%
Race ratio	Black or African American, 11.0% Unknown, 4.3% Hispanic or Latino, 14.8% Asian, 7.9% White, 61.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	12%	12%

Differences between managed care director and service director duties and responsibilities

Managed care director example responsibilities.

Manage FTE and MH per stat numbers compare to budget.
Manage dialysis, rehabilitation contact, nursing agency contracts and staff competencies.
Lead business unit through successful JCAHO accreditation survey process with unprecedent results.
Provide technical assistance and testimony for development and passage of legislation enabling implementation of Medicaid manage care.
Provide patients with Thai yoga massage and energetic healing.
Show compassion and empathy for families, residents and staff.

Service director example responsibilities.

Lead and manage implementation and customization of SharePoint to replace legacy document approval system and document filing system.
Lead the training program for child psychiatry residents.
Manage social medias (Weibo, Facebook and etc . )
Assist in managing client accounts by managing HVAC alignments and ensuring contractual requirements are meet.
Manage a staff of 280 FTE s and a management team of 6 in a union environment.
Manage all daily operations, both clinical and support, during and after Medicare trials to ensure long-term business viability.

Managed care director vs service director skills

Common managed care director skills

Patients, 12%
Patient Care, 8%
Social Work, 7%
Quality Care, 6%
Oversight, 5%
Care Management, 4%

Common service director skills

Patients, 12%
Healthcare, 10%
Patient Care, 10%
Customer Service, 9%
Oversight, 5%
Surgery, 4%

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Managed Care Director
Managed Care Director vs Service Director

Updated January 8, 2025

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