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Multi-unit manager vs retail operation manager

The differences between multi-unit managers and retail operation managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a multi-unit manager and a retail operation manager. Additionally, a retail operation manager has an average salary of $76,518, which is higher than the $64,703 average annual salary of a multi-unit manager.

The top three skills for a multi-unit manager include customer service, work ethic and product knowledge. The most important skills for a retail operation manager are POS, retail operations, and payroll.

Multi-unit manager vs retail operation manager overview

Multi-Unit ManagerRetail Operation Manager
Yearly salary$64,703$76,518
Hourly rate$31.11$36.79
Growth rate6%6%
Number of jobs369,227408,776
Job satisfaction--
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 66%
Average age4444
Years of experience66

What does a multi-unit manager do?

A multi-unit manager is responsible for supervising multiple departments and overseeing various process sectors within an organization. Multi-unit managers handle the budget limitations for each unit, allocating adequate resources to support business functions and client requirements. They recruit and train new staff, review compensation details with the human resources department, respond to employees' concerns, and facilitate training and programs that would maximize the staff's productivity and efficiency. A multi-unit manager must have excellent communication and leadership skills, especially in determining and achieving goals for the team and ensuring the highest customer satisfaction.

What does a retail operation manager do?

A retail operation manager is an individual who is responsible for managing the daily operations of retail stores while maintaining their physical space tidy and organized. Retail operation manager must ensure proper staffing at all stores as well as train employees to enhance their job performance and retention. They are required to conduct inventory analysis to ensure optimal stock levels. Retail operation managers must also visit retail locations so that they can evaluate the sales performance and level of customer satisfaction of each store.

Multi-unit manager vs retail operation manager salary

Multi-unit managers and retail operation managers have different pay scales, as shown below.

Multi-Unit ManagerRetail Operation Manager
Average salary$64,703$76,518
Salary rangeBetween $48,000 And $87,000Between $47,000 And $124,000
Highest paying CityChicago, ILNew York, NY
Highest paying stateColoradoConnecticut
Best paying companyAmerican Residential ServicesAccenture
Best paying industryRetail-

Differences between multi-unit manager and retail operation manager education

There are a few differences between a multi-unit manager and a retail operation manager in terms of educational background:

Multi-Unit ManagerRetail Operation Manager
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 66%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Multi-unit manager vs retail operation manager demographics

Here are the differences between multi-unit managers' and retail operation managers' demographics:

Multi-Unit ManagerRetail Operation Manager
Average age4444
Gender ratioMale, 71.8% Female, 28.2%Male, 56.8% Female, 43.2%
Race ratioBlack or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5%Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between multi-unit manager and retail operation manager duties and responsibilities

Multi-unit manager example responsibilities.

  • Ensure completion of quarterly projections; and manage labor demon forecasting and payroll and talent acquisition efforts.
  • Create implementation plans to support execution of Starbucks initiatives to achieve both operational excellence and business results.
  • Maintain cleanliness of the kitchen, as well as the equipment on a daily, weekly and monthly basis.
  • Perform human-resource-management activities involving unemployment insurance, benefits, payroll, and new-employee hiring.
  • Train assistant managers and employees in operations of the restaurant that exceed quality service and cleanliness expectations.
  • Create implementation plans to support execution of Starbucks initiatives to achieve both operational excellence and business results.
  • Show more

Retail operation manager example responsibilities.

  • Work to build and maintain Client/Retailer partnerships while managing ongoing client goals and KPI objectives.
  • Manage photo lab operations in multi-unit retail locations throughout multiple geographies.
  • Manage day-to-day store operations including inventory management, sales generation, and payroll.
  • Manage scheduling and payroll for team; conduct performance evaluations, promotions and terminations when necessary.
  • Manage the day-to-day oversight of funding requirements for vendors, retailers and wholesalers using company sponsor software.
  • Provide leadership and direction to facility management and program owners while motivating and interacting with employees to achieve continuous improvement.
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Multi-unit manager vs retail operation manager skills

Common multi-unit manager skills
  • Customer Service, 27%
  • Work Ethic, 20%
  • Product Knowledge, 11%
  • Food Safety, 3%
  • Payroll, 3%
  • Restaurant Operations, 3%
Common retail operation manager skills
  • POS, 14%
  • Retail Operations, 11%
  • Payroll, 9%
  • Store Sales, 8%
  • Retail Store, 8%
  • Loss Prevention, 8%

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