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The differences between operations agents and senior specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, a senior specialist has an average salary of $92,360, which is higher than the $40,735 average annual salary of an operations agent.
The top three skills for an operations agent include logistics, data entry and FAA. The most important skills for a senior specialist are customer service, patients, and SR.
| Operations Agent | Senior Specialist | |
| Yearly salary | $40,735 | $92,360 |
| Hourly rate | $19.58 | $44.40 |
| Growth rate | 6% | 10% |
| Number of jobs | 90,038 | 80,308 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 64% |
| Average age | 44 | 44 |
| Years of experience | - | - |
Airline operations agents are in charge of organizing airline operations, arranging boarding and descending tasks, and maintaining schedules and passengers. They must also provide excellent customer service most of the time, assist in unexpected conditions, and answer inquiries. Also, they are responsible for communicating routinely with transmittal to organize arrivals and departures and must abide by all protocols for boarding and check the precision of documentation. Additionally, they control ground security, interface with radio equipment, evaluate weather conditions, and delay or cancel flights if needed. Candidates for the job must have strong interpersonal skills to work well with clients and staff as well as able to multitask since they work in fast-paced surroundings and on distinct projects at the same time.
A senior specialist is a financial professional responsible for assisting senior citizens in managing their economic activities. Senior specialists must manage a portfolio of investors to ensure that foreclosed properties are ready for title transfer and monetary reimbursements. To reach compliance goals, senior specialists must provide staff training on Microsoft Office suite and other software applications. They also handle customer complaints through phone or email and provide their customer with the proper solution.
Operations agents and senior specialists have different pay scales, as shown below.
| Operations Agent | Senior Specialist | |
| Average salary | $40,735 | $92,360 |
| Salary range | Between $30,000 And $54,000 | Between $63,000 And $134,000 |
| Highest paying City | Baltimore, MD | San Francisco, CA |
| Highest paying state | Maryland | California |
| Best paying company | Elanco | Cheniere Energy |
| Best paying industry | Technology | Pharmaceutical |
There are a few differences between an operations agent and a senior specialist in terms of educational background:
| Operations Agent | Senior Specialist | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | - | Western Carolina University |
Here are the differences between operations agents' and senior specialists' demographics:
| Operations Agent | Senior Specialist | |
| Average age | 44 | 44 |
| Gender ratio | Male, 57.3% Female, 42.7% | Male, 51.4% Female, 48.6% |
| Race ratio | Black or African American, 6.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 8.8% White, 70.4% American Indian and Alaska Native, 0.4% | Black or African American, 6.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 8.8% White, 70.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |