Patient relations director vs patient services manager

The differences between patient relations directors and patient services managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a patient relations director and a patient services manager. Additionally, a patient relations director has an average salary of $94,921, which is higher than the $69,729 average annual salary of a patient services manager.

The top three skills for a patient relations director include patients, patient care and patient safety. The most important skills for a patient services manager are patients, patient care, and patient service.

Patient relations director vs patient services manager overview

	Patient Relations Director	Patient Services Manager
Yearly salary	$94,921	$69,729
Hourly rate	$45.64	$33.52
Growth rate	28%	28%
Number of jobs	91,308	157,294
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a patient relations director do?

A patient relations director is primarily in charge of spearheading and overseeing the efforts in maintaining an active communication line between patients and health care providers. Their responsibilities revolve around devising strategies to improve client interactions, liaising with patients and their families, answering inquiries, and providing information assistance as needed. They must also address the concerns and issues raised by patients or families, resolving them promptly and efficiently. Furthermore, as a patient relations director, it is essential to lead and encourage staff to reach goals, all while implementing the hospital's policies and regulations.

What does a patient services manager do?

A patient services manager is responsible for providing high-quality medical services for the patients, implementing standard protocols and strict regulations to ensure the safety and security of the medical facility. Patient services managers monitor the adequacy of medical tools and materials, as well as inspecting the conditional efficiency of equipment and machinery. They also assist other medical professionals in performing procedures and administering medications for the patients. A patient services manager handles the departmental budget, allocating enough resources to support medical operations and functions.

Patient relations director vs patient services manager salary

Patient relations directors and patient services managers have different pay scales, as shown below.

	Patient Relations Director	Patient Services Manager
Average salary	$94,921	$69,729
Salary range	Between $61,000 And $145,000	Between $41,000 And $117,000
Highest paying City	North Las Vegas, NV	Beverly, MA
Highest paying state	Nevada	Massachusetts
Best paying company	AstraZeneca	Sanofi Genzyme
Best paying industry	Health Care	Health Care

Differences between patient relations director and patient services manager education

There are a few differences between a patient relations director and a patient services manager in terms of educational background:

	Patient Relations Director	Patient Services Manager
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 55%
Most common major	Nursing	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient relations director vs patient services manager demographics

Here are the differences between patient relations directors' and patient services managers' demographics:

	Patient Relations Director	Patient Services Manager
Average age	47	47
Gender ratio	Male, 25.0% Female, 75.0%	Male, 23.4% Female, 76.6%
Race ratio	Black or African American, 11.5% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 7.1% White, 61.2% American Indian and Alaska Native, 0.7%	Black or African American, 12.5% Unknown, 4.3% Hispanic or Latino, 14.3% Asian, 7.6% White, 60.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	12%	12%

Differences between patient relations director and patient services manager duties and responsibilities

Patient relations director example responsibilities.

Manage oversight to joint commission and other regulatory requirements.
Lead interdisciplinary teams working on quality improvement initiatives and prepare for a JCAHO survey.
Coach staff on hospital systems such as CMS, IEX, CTI and TCS.
Maintain monthly reports, payroll, and budget.
Create bi-weekly schedule for staff, approve PTO's & vacation requests.
Cover shifts for outlying facilities when either PTO is taken or employees call out.

Patient services manager example responsibilities.

Manage the liquidity and oversight of assign hospital accounts, ensuring aging and recovery expectations are meet.
Confirm correct diagnosis codes and CPT codes are process to ensure accurate billing and filing of medical claims.
Adhere to JACHO and CMS regulatory standards.
Coordinate clerical staff training sessions in OSHA requirements.
Steer the strict adherence to JACHO, NYS-DOH and CMS regulatory guidelines.
Comply with practice policies including, but not limit to OSHA and HIPAA.

Patient relations director vs patient services manager skills

Common patient relations director skills

Patients, 21%
Patient Care, 9%
Patient Safety, 7%
Revenue Cycle, 5%
Customer Service, 5%
Acute Care, 4%

Common patient services manager skills

Patients, 21%
Patient Care, 13%
Patient Service, 11%
Customer Service, 7%
Tray Line, 6%
Food Service, 6%

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Patient Relations Director
Patient Relations Director vs Patient Services Manager

Updated January 8, 2025

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