Phone sales representative vs customer sales representative

The differences between phone sales representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a phone sales representative, becoming a customer sales representative takes usually requires 6-12 months. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $38,105 average annual salary of a phone sales representative.

The top three skills for a phone sales representative include customer service, excellent interpersonal and outbound calls. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Phone sales representative vs customer sales representative overview

	Phone Sales Representative	Customer Sales Representative
Yearly salary	$38,105	$38,744
Hourly rate	$18.32	$18.63
Growth rate	4%	-4%
Number of jobs	235,767	303,801
Job satisfaction	-	-
Most common degree	High School Diploma, 37%	Bachelor's Degree, 37%
Average age	47	40
Years of experience	4	12

Phone sales representative vs customer sales representative salary

Phone sales representatives and customer sales representatives have different pay scales, as shown below.

	Phone Sales Representative	Customer Sales Representative
Average salary	$38,105	$38,744
Salary range	Between $23,000 And $60,000	Between $27,000 And $54,000
Highest paying City	-	Santa Rosa, CA
Highest paying state	-	Hawaii
Best paying company	-	Merck
Best paying industry	-	Finance

Differences between phone sales representative and customer sales representative education

There are a few differences between a phone sales representative and a customer sales representative in terms of educational background:

	Phone Sales Representative	Customer Sales Representative
Most common degree	High School Diploma, 37%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	SUNY College of Technology at Alfred	-

Phone sales representative vs customer sales representative demographics

Here are the differences between phone sales representatives' and customer sales representatives' demographics:

	Phone Sales Representative	Customer Sales Representative
Average age	47	40
Gender ratio	Male, 51.1% Female, 48.9%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.3% Asian, 5.2% White, 72.8% American Indian and Alaska Native, 0.2%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between phone sales representative and customer sales representative duties and responsibilities

Phone sales representative example responsibilities.

Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
Perform telemarketing duties for online advertisement/marketing
Perform telemarketing duties for online advertisement/marketing

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Phone sales representative vs customer sales representative skills

Common phone sales representative skills

Customer Service, 17%
Excellent Interpersonal, 15%
Outbound Calls, 11%
Inbound Calls, 10%
Cell Phones, 6%
Telephone Calls, 6%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Phone Sales Representative
Phone Sales Representative vs Customer Sales Representative

Updated January 8, 2025

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