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Phone sales representative vs phone representative

The differences between phone sales representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a phone sales representative, becoming a phone representative takes usually requires 6-12 months. Additionally, a phone representative has an average salary of $42,827, which is higher than the $38,105 average annual salary of a phone sales representative.

The top three skills for a phone sales representative include customer service, excellent interpersonal and outbound calls. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Phone sales representative vs phone representative overview

Phone Sales RepresentativePhone Representative
Yearly salary$38,105$42,827
Hourly rate$18.32$20.59
Growth rate4%-4%
Number of jobs235,767222,650
Job satisfaction--
Most common degreeHigh School Diploma, 37%High School Diploma, 37%
Average age4740
Years of experience412

Phone sales representative vs phone representative salary

Phone sales representatives and phone representatives have different pay scales, as shown below.

Phone Sales RepresentativePhone Representative
Average salary$38,105$42,827
Salary rangeBetween $23,000 And $60,000Between $26,000 And $68,000
Highest paying City-Norco, CA
Highest paying state-California
Best paying company-Press Ganey
Best paying industry-Health Care

Differences between phone sales representative and phone representative education

There are a few differences between a phone sales representative and a phone representative in terms of educational background:

Phone Sales RepresentativePhone Representative
Most common degreeHigh School Diploma, 37%High School Diploma, 37%
Most common majorBusinessBusiness
Most common collegeSUNY College of Technology at Alfred-

Phone sales representative vs phone representative demographics

Here are the differences between phone sales representatives' and phone representatives' demographics:

Phone Sales RepresentativePhone Representative
Average age4740
Gender ratioMale, 51.1% Female, 48.9%Male, 34.6% Female, 65.4%
Race ratioBlack or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.3% Asian, 5.2% White, 72.8% American Indian and Alaska Native, 0.2%Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage6%7%

Differences between phone sales representative and phone representative duties and responsibilities

Phone sales representative example responsibilities.

  • Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
  • Perform telemarketing duties for online advertisement/marketing
  • Perform telemarketing duties for online advertisement/marketing

Phone representative example responsibilities.

  • Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
  • Provide status of medical claims and explain EOB's.
  • Research and resolve incorrect payments, EOB rejections and other issues with accounts.
  • Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
  • Update alumni on current happenings in university life and act as a liaison between past and current students.
  • Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds
    • Show more

Phone sales representative vs phone representative skills

Common phone sales representative skills
  • Customer Service, 17%
  • Excellent Interpersonal, 15%
  • Outbound Calls, 11%
  • Inbound Calls, 10%
  • Cell Phones, 6%
  • Telephone Calls, 6%
Common phone representative skills
  • Customer Service, 27%
  • Outbound Calls, 13%
  • Telephone Calls, 7%
  • Inbound Phone Calls, 7%
  • Troubleshoot, 6%
  • Computer System, 3%

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Updated January 8, 2025

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