Phone sales representative vs sales support representative

The differences between phone sales representatives and sales support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a phone sales representative and a sales support representative. Additionally, a sales support representative has an average salary of $38,310, which is higher than the $38,105 average annual salary of a phone sales representative.

The top three skills for a phone sales representative include customer service, excellent interpersonal and outbound calls. The most important skills for a sales support representative are sales support, phone calls, and POS.

Phone sales representative vs sales support representative overview

	Phone Sales Representative	Sales Support Representative
Yearly salary	$38,105	$38,310
Hourly rate	$18.32	$18.42
Growth rate	4%	4%
Number of jobs	235,767	319,292
Job satisfaction	-	-
Most common degree	High School Diploma, 37%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	4	4

Phone sales representative vs sales support representative salary

Phone sales representatives and sales support representatives have different pay scales, as shown below.

	Phone Sales Representative	Sales Support Representative
Average salary	$38,105	$38,310
Salary range	Between $23,000 And $60,000	Between $30,000 And $48,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	NetApp
Best paying industry	-	Finance

Differences between phone sales representative and sales support representative education

There are a few differences between a phone sales representative and a sales support representative in terms of educational background:

	Phone Sales Representative	Sales Support Representative
Most common degree	High School Diploma, 37%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	SUNY College of Technology at Alfred	SUNY College of Technology at Alfred

Phone sales representative vs sales support representative demographics

Here are the differences between phone sales representatives' and sales support representatives' demographics:

	Phone Sales Representative	Sales Support Representative
Average age	47	47
Gender ratio	Male, 51.1% Female, 48.9%	Male, 39.9% Female, 60.1%
Race ratio	Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.3% Asian, 5.2% White, 72.8% American Indian and Alaska Native, 0.2%	Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.1% White, 73.1% American Indian and Alaska Native, 0.2%
LGBT Percentage	6%	6%

Differences between phone sales representative and sales support representative duties and responsibilities

Phone sales representative example responsibilities.

Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
Perform telemarketing duties for online advertisement/marketing
Perform telemarketing duties for online advertisement/marketing

Sales support representative example responsibilities.

Manage internal CRM and inventory software to track and input sales orders, account history, and stock allocation.
Facilitate the transition from AS400 to JDE operating system.
Utilize all programs, systems, and procedures of windows operating systems.
Help customers troubleshoot technical issues with their computers, process customer transactions and handle escalate issues.
Assist in setting up and checking EDI data from customers, brokers, carriers, and truckers.
Work collaboratively with sales representatives and regional vice presidents to produce cost proposals, problem solve and troubleshoot issues.

Phone sales representative vs sales support representative skills

Common phone sales representative skills

Customer Service, 17%
Excellent Interpersonal, 15%
Outbound Calls, 11%
Inbound Calls, 10%
Cell Phones, 6%
Telephone Calls, 6%

Common sales support representative skills

Sales Support, 16%
Phone Calls, 10%
POS, 8%
Product Knowledge, 7%
Customer Complaints, 6%
Customer Inquiries, 6%

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Phone Sales Representative
Phone Sales Representative vs Sales Support Representative

Updated January 8, 2025

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