Problem manager jobs near me

Requirements: 5+ years of experience with JDE Enterprise One (9.x) Distribution - to include (MUST HAVES): SoM, SoP, Inventory Management, TMS and Advance Pricing experience would be a benefit to have Manage integrations between E1 and applications such as Warehouse Management System, Financials within multi-plant environments Extensive experience building creating DMAI's Experience with the creating, build and deployment of Orchestrations highly preferred Has lead and managed migrations of JDE Distribution Suite of applications from previous versions of Eone to 9.2 (going to most recent release highly preferred) Able to work with users from “C” level down to line employees to support and train them on their needs, as well as to troubleshoot any and all issues Strong communication skills both verbal and written are required. Education: BS in Business Administration, Computer Science, Management Information Systems, or related field. Job Description: The Functional Analyst will assist in the Support and new functionality of all the applications within the Distribution Module of JDE Enterprise One system 9.2 Has implemented/migrated from previous releases of JDE to most recent release of 9.2 Experienced in creating solutions for a multi-plant, multiple instances of JDE environment Able to integrate DIST with WMS and some of the Financials Will create extensive SQL scripts Company is in process of utilizing Orchestrations, so will build out and deploy these for the users and team The Programmer will participate in project planning activities, including defining detailed project tasks. THIS IS A DIRECT HIRE POSITION, REQUIRES CANDIDATE TO BE ONSITE IN NASHVILLE, TN THIS IS NOT A REMOTE POSITION For immediate consideration please forward a copy of your updated resume with salary requirements to Mark Shemroske; he could be reached at Markg @ trisrecruiters com OR Mark @ Markshemroske com Mark has over 20 years of IT recruiting experience and has focused on JDEdwards Candidates and Clients for the past 18+ years. He is one of the leading providers of JDEdwards OneWorld Enterprise1 professionals to clients across the country as well as on a global basis Please Note - Candidates must have experience with JD Edwards EnterpriseOne ERP, (Oracle PeopleSoft) JDE, JDEdwards EnterpriseOne EOne E1 OneWorld

Title: SAP Business One Systems Manager-SAP Developer Industry: Manufacturing Salary: $90,000 - $110,000 (DOE) Report to: CFO Working Hours: 8:00 AM start time (7.45 hours per day) Benefit: Bonus, Healthcare, Dental, Vision, Paid Holidays, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO). JOB SUMMARY: In order to achieve our vision for the organization, we want to accelerate our SAP Business One transformation. We are seeking an SAP Business One Development Manager to strengthen management and operation capabilities for our manufacturing facility in Ohio. This role is essential in achieving our organizational transformation in the US and Globally. This role requires skills in SAP Business One, communicating with key stakeholders, process design and detailed hands-on work without losing sight of the big picture. The position reports into our Commercial Finance Director and works closely with key cross-functional stakeholders. The ideal candidate for this role is someone who has experience in SAP Business One, software applications that integrate with SAP Business One, and operations for a mid-sized manufacturer. The ideal candidate is skilled at implementing business technology and improving processes that enable business objectives. This person is someone who can diagnose root cause for issues and communicates well cross-functionally. KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: System Management • Oversee administration, configuration, implementation, and optimization of the SAP B1 ecosystem • Oversee API connection management, external data pools and connected software. (Saltbox, a Vision 33 API manager, Power BI, Power Automate, Excel, etc.) • Manage and maintain testing environments • Coordinate with IT Manager on server architecture and infrastructure Manufacturing Focus • Implement and optimize all modules, for example, Production Planning, MRP, Inventory, and Supply Chain to improve manufacturing workflows • Vision for projects, sequencing and connecting production machines to SAP B1 Technical Leadership • Develop technical changes and guide external development teams as needed to build best practices for the SAP B1 ecosystem • Develop and maintain SQL based queries to optimize data flows • Control testing and quality review before moving changes to the production database • Establish and maintain technical documentation is complete and accurate • Keep up to date on product releases and new technologies Business Alignment: • Translate complex business requirements into detailed technical specifications • Collaborating with all cross functional user teams to ensure SAP B1 meets evolving manufacturing business needs. • Ensure business teams operate in a highly efficient and automated manner in the SAP B1 ecosystem Troubleshooting and Learning • Diagnose and resolve technical issues within the SAP B1 ecosystem. • Ensure users have access to training and learning tools to become self-sufficient QUALIFICATIONS: • Bachelor's degree in computer science, engineering, accounting information systems or relevant field • Prior consulting industry experience or deep industry experience • Proficiency in SQL for data querying and manipulation • Proficiency in JSON and XML for API management • At least 1 full implementation cycle of SAP Business One in a manufacturing environment • SAP Certified Associate - SAP Business One 10.0 Implementation • Hands-on experience managing API connectors and platforms • A proactive approach to professional and technical development 1. Knowledge and skills to develop SAP Business One 2. Bachelors or higher Degree in IT or related territory 3. 4 to 6 years of experience in SAP for a mid-sized manufacturing company 4. 4 to 6 years of experience in management for IT or related teams 5. 4 to 6 years of experience in related to manufacturing division, such as production, purchasing or shipping. 6. 4 to 6 years with other ERP systems 7. Strong skills with finance technology, artificial intelligence, automation and data management 8. Fluency in English; preferably can speak or read Japanese PREFERRED LICENSING/CERTIFICATIONS SAP Certified Associate - SAP Business One v. 10 SQL

Job title: Marketplace Operations Manager Job type: Full Time The JEGs Story: JEGS is an industry-leading high-performance auto parts retailer headquartered in Columbus, Ohio. Founded in the 1960s as a small family-owned speed shop, JEGS has grown into one of the largest and most trusted eCommerce automotive parts retailers in the country. Job Summary: As a Marketplace Operations Manager, you will oversee and manage JEGS' presence on Amazon, eBay, and Walmart, ensuring that our product listings, pricing, inventory, and performance remain accurate, optimized, and competitive across all channels. This role is also responsible for the day-to-day administration of ChannelAdvisor/Rithum, including feed management, template configuration, marketplace integrations, and troubleshooting issues that impact marketplace sales. You will work cross-functionally with merchandising, IT, customer service, supply chain, and leadership to ensure marketplace operations run reliably, efficiently, and with high data integrity. You will be a problem-solver, process-builder, and hands-on operator who can respond quickly to issues and maintain stable marketplace performance. You will: Own the daily management and configuration of Channel Advisor/Rithum, including templates, business rules, feeds, import/export jobs, and SFTP integrations. Monitor marketplace listing health, including suppressed listings, errors, warnings, and compliance notifications for Amazon, eBay, and Walmart Ensure accurate and timely updates to product data, pricing, images, descriptions, categories, attributes, and inventory availability. Troubleshoot marketplace errors, feed failures, data mismatches, and technical issues that impact listing quality or order flow. Manage marketplace pricing strategies, including promotions, repricing tools, MAP compliance, and competitive price monitoring. Collaborate with merchandising and product teams to ensure catalog accuracy and listing readiness for new product launches. Manage order flow across Amazon, eBay, and Walmart, resolving ingestion issues, shipping confirmation failures, and tracking upload problems. Work with fulfillment and customer service teams to address stranded inventory, returns, cancellations, and customer-impacting issues. Build and maintain operational documentation, SOPs, and workflow processes to ensure consistency and knowledge transfer. Analyze marketplace performance metrics, including Buy Box percentage, item-level performance, conversion rates, and marketplace fees. Produce weekly and monthly reporting on sales, listings, errors, and operational KPIs, including recommendations for improvement. Develop and execute strategies to increase marketplace revenue, improve product visibility, and enhance listing quality. Act as the primary escalation point for marketplace-related technical or operational issues. Partner with IT and external partners (Amazon, eBay, Walmart, Rithum Support) to resolve complex integration or platform issues. You have: Bachelor's degree in business, E-Commerce, Marketing, Operations, Technology, or related field (or equivalent experience). 3-7 years of experience in e-commerce marketplace operations, preferably with Amazon, eBay, and/or Walmart Marketplace. Hands-on experience with ChannelAdvisor/Rithum or a similar multichannel management platform (required or strongly preferred). Strong technical and analytical skills - comfortable working with data feeds, templates, mapping logic, and troubleshooting errors. Proficiency with spreadsheets (Excel/Google Sheets) including VLOOKUP/XLOOKUP, pivot tables, and data cleaning. Understanding of marketplace rules, listing requirements, SEO for marketplaces, and Buy Box dynamics. Experience with SFTP, CSV/XML data formats, and digital catalog management. Strong organizational skills with the ability to manage multiple tasks and shifting priorities. Excellent communication skills and the ability to work cross-functionally. High attention to detail, accuracy, and operational reliability. A resourceful, proactive approach to issue resolution and continuous improvement. What We Offer: JEGS offers a comprehensive benefits package that includes medical/dental/vision/Rx insurance, Short-term disability/Long-term disability, company-paid life insurance, a business-casual dress environment, 401K and profit-sharing retirement plans, holidays, PTO, Floating Holidays, an associate product discount, and weekly pay.

Who We Are Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we're shaping a healthier, more engaged future. Responsibilities Problem Manager Ready to Transform Recurring Issues Into Lasting Solutions? We're seeking an analytical professional who can manage the lifecycle of all problems within Member Services while driving continuous service improvement. As our Problem Manager, you'll identify root causes of recurring incidents, implement permanent solutions, and work cross-functionally to prevent future disruptions while increasing operational efficiency. What makes this role different: ✓ End-to-end ownership: Manage Problem Management process aligned with ITIL best practices while serving as organizational subject matter expert ✓ Proactive impact: Identify problems through trend analysis before they become major incidents, preventing future service disruptions ✓ Cross-functional leadership: Coordinate technical and non-technical teams to investigate, diagnose, and resolve underlying issues ✓ Continuous improvement: Drive service improvement initiatives by analyzing trends and recommending proactive measures that reduce downtime What You'll Actually Do Own problem management process: Manage Problem Management lifecycle end-to-end, ensuring alignment with ITIL best practices while championing methodology across organization. Identify problems proactively: Conduct trend analysis of incidents, major incidents, and monitoring data to identify and log problems before they escalate. Lead root cause analysis: Conduct comprehensive RCA using structured methodologies such as Kepner-Tregoe, 5 Whys, or Ishikawa diagrams to determine underlying causes. Coordinate resolution efforts: Lead cross-functional technical and non-technical teams to investigate, diagnose, and resolve complex underlying issues effectively. Maintain knowledge base: Update Known Error Database (KEDB) while ensuring workarounds are documented and communicated effectively to all stakeholders. Drive metrics and reporting: Track and report problem management metrics including recurring incidents, mean time to resolve, and reduction in incident volumes. Facilitate continuous improvement: Lead post-incident reviews (PIRs) and problem review meetings while analyzing trends and recommending proactive CSI initiatives. Collaborate on permanent fixes: Liaise with Change Management to implement permanent solutions while minimizing risk and ensuring smooth transitions Qualifications What You Bring to Our Mission The foundational experience: Bachelor's degree in Information Technology, Computer Science, or related field (equivalent experience considered) Proven experience in IT Service Management (ITSM), preferably within ITIL-aligned environment ITIL v3/v4 Foundation certification (Problem Management Practitioner certification is plus) The analytical expertise: Strong analytical and problem-solving skills with structured approach to root cause analysis Ability to work under pressure and manage multiple priorities in fast-paced environment Experience conducting comprehensive trend analysis and identifying patterns in incident data The professional competencies: Analytical thinking and attention to detail: Deep dive into complex issues to identify underlying patterns and root causes Process ownership and accountability: Take full ownership of problem management process while driving results Collaboration and influencing skills: Work effectively across teams to coordinate resolution efforts and drive consensus Customer-centric mindset: Focus on preventing disruptions and improving service quality for end users Continuous improvement orientation: Proactively seek opportunities to enhance processes and prevent future issues Excellent communication, facilitation, and stakeholder management skills for all organizational levels Why You'll Love It Here We believe in total rewards that actually matter-not just competitive packages, but benefits that support how you want to live and work. Your wellbeing comes first: Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!) Mental health support and wellness programs designed by experts who get it Flexible work arrangements that fit your life, not the other way around Financial security that makes sense: Retirement planning support to help you build real wealth for the future Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage Growth without limits: Professional development opportunities and clear career progression paths Mentorship from industry leaders who want to see you succeed Learning budget to invest in skills that matter to your future A culture that energizes: People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable The practical stuff: Competitive base salary plus that rewards your success Unlimited PTO policy because rest and recharge time is non-negotiable Benefits effective day one-because you shouldn't have to wait to be taken care of Ready to create a healthier world? We're ready for you. No candidate will meet every single qualification listed. If your experience looks different but you think you can bring value to this role, we'd love to learn more about you. Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice. In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $70,000 to $85,000 annually. Note that compensation may vary based on location, skills, and experience. This position is eligible for 10% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits. We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing. #WeAreHiring #PersonifyHealth Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to **************************. All of our legitimate openings can be found on the Personify Health Career Site.

The ITSM Problem Manager is a strategic and hands-on role responsible for driving root cause analysis, problem elimination, and long-term solutions to recurring issues impacting NextGen Healthcare. This role will partner closely with Support Operations, IS Hosting, Information Security, IS, and Product & Development teams to investigate and resolve persistent issues affecting service delivery. The incumbent will be responsible for one or more of the following NextGen Healthcare specialties: PM, EHR, ACE, PxP, Database, Infrastructure, Performance, Interoperability, or Interface. Problem Identification & Analysis: Lead investigations for the identification, documentation, and prioritization of problems based on major incidents, incident trends, monitoring insights, and stakeholder input. Use data-driven approaches to identify systemic issues and proactively drive improvements. Root Cause Analysis (RCA): Own and manage in-depth technical investigations using structured methodologies (e.g., 5 Whys, Fishbone, Fault Tree Analysis) to identify true root causes of recurring incidents or service degradations. Solution Architecture & Implementation Support: Drive the implementation of technical solutions that address the root causes of problems. This includes contributing to code fixes, database optimizations, performance tuning, or infrastructure enhancements. Technical Collaboration Across Teams: Collaborate with Incident and Change Management teams, engineers, architects, developers, and operations personnel across Support Operations, IS Hosting, IT Security, and application development teams to co-create and implement effective problem remediation strategies. Expert Hub Case Ownership: Serve as a designated expert within the Expert Hub responsible for troubleshooting and resolving incoming cases related to your area of specialization (e.g., PM, EHR, ACE, PxP, Database, Infrastructure, Performance, Interoperability, or Interface). Collaborate with and mentor support team members to expand knowledge of applications and services as well as troubleshooting techniques. Work closely with clients to provide deep product insights, knowledge sharing, and enablement. Automation & Scripting: Develop or recommend automation scripts and tools to prevent issue recurrence or reduce manual intervention. Contribute to self-healing capabilities and resilience engineering initiatives. Problem Lifecycle Management: Support the Manager, Problem Management in overseeing the lifecycle of problems from identification through root cause and remediation. Ensure problem records are updated, categorized, and closed with accurate documentation in the ITSM tool (e.g., ServiceNow, Salesforce Service Cloud). Knowledge Management & Preventative Measures: Capture and share knowledge through problem records, technical documentation, and lessons learned sessions. Develop reusable solutions, best practices, and architectural guidance to avoid future issues. Process Improvement: Drive a culture of continuous improvement and proactive problem prevention within the Problem Management process by identifying gaps, reducing Mean Time to Repair (MTTR), and refining the interaction between Problem Management and other ITSM processes (Incident, Change, Configuration, etc.). Reporting & Metrics: Develop and present problem management reports, including KPIs, RCA documentation, and trend analysis, to leadership. Provide metrics and dashboards to measure problem management effectiveness, including problem recurrence rates, resolution timeframes, RCA completion rates, and impact reductions. Perform other duties that support the overall objective of the position. Education Required: Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 5+ years of experience in IT operations, software engineering, systems architecture, or infrastructure engineering. 2+ years in a dedicated Problem Management or post-incident review role. Experience in enterprise IT environments is essential. Strong background in application and/or infrastructure architecture, with experience across cloud, on-prem, and hybrid environments. Proven experience working cross-functionally and collaboratively in high-pressure environments. Preferred: Experience working in DevOps or Agile environments. Exposure to containerized platforms and orchestration (e.g., Kubernetes, Docker). Hands-on experience with service mapping and CMDB tools. Prior experience with ITSM tools (e.g., ServiceNow, Salesforce Service Cloud). License/Certification Required: ITIL v4 certification(s) and/or TOGAF certification are a plus. Knowledge, Skills & Abilities: Knowledge of: Proficiency in at least one scripting or development language (e.g., Python, PowerShell, Java, SQL) and knowledge of enterprise databases (SQL Server, PostgreSQL, etc.). In-depth understanding of enterprise systems, networking concepts, storage, virtualization, and database architectures. Highly desirable knowledge: Familiarity with performance bottleneck analysis and scalability design ; Familiarity with observability platforms (e.g., Splunk, Datadog, Dynatrace, AppDynamics) ; Understanding of IT compliance and risk frameworks. Skill in: Exceptional diagnostic skills with the ability to deconstruct complex technical problems. Effective communication skills with the ability to explain technical findings to non-technical stakeholders. Collaboration and the ability to work cross functionally. Strong documentation skills with a focus on accuracy, clarity, and completeness. Ability to: Strong ability to think both tactically and strategically to address root causes and architect long-term solutions. Ability and comfort preparing detailed reports, technical diagrams, and root cause analysis documents. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Category Information Technology Tracking Code FCA 5232-585 Type Full-Time/Regular CALIBRE, an employee-owned Management Consulting and Digital Transformation Company, is looking for a highly motivated Service Desk Manager to join our team supporting a Federal client. The CRM serves as the local primary point of contact for the assigned Customer (7th Signal) on site. Coordinates AESD support provided to the AESD Customer and associated end users. ACTIVE SECRET CLEARANCE REQUIRED. Essential Functions * Liaison between service desk operations and supported organizations for issues related to customer satisfaction, service desk ticket failures, updates to process/policy changes, and service impacts * Review tickets to ensure consistency in documentation to standards * Actively participate and lead customer status calls * Conduct periodic On-Site visits with supported organizations and service desk (when requested) * Communicate action plans to customer base during outages or impact to service desk operations * Develop Strategic communications for process changes driven by both the service desk and customer environment * Support continuous process improvements to improve performance levels through reporting trends and ticket analysis * Drive client satisfaction on the Service Desk * Coordinate and test ITSM configuration changes with our platform developers and onboarded customers * Educate onboarded customers on enhancements and new capabilities as they are deployed * Partner with other departments such as Knowledge Management and Incident Management to collaborate on improving service desk processes and socialize known issues such as system degradations Competencies * Customer Service Management * Training * Help Desk Management Supervisory Responsibility CRM has oversight of the Help Desk Agents Work Environment This is a remote Opportunity Required Skills * B.S. degree in business, CIS, marketing, or other related discipline or the equivalent combination of education and professional training, with 3 years of customer service experience * Must have or be able to obtain ITIL V4 Foundations Certification within 60 days of hire * Experience working in service desk operations to include standard call flows, ticketing systems, and ticket logging; experience with ServiceNow is highly preferred, to include Case Management, Major Issue Management, Visualization & Dashboard creation, and minor familiarity with other ServiceNow capabilities such as Hardware & Software Management, Field Services Management and Strategic Portfolio Management * Competency in call center tracking tools * Basic understanding of Enterprise-level Information Technology tools and practices * Demonstrated ability to learn customer support processes and techniques * Excellent analytical and problem solving skills * Excellent oral and written communication skills, should be able to confidently brief/present updates on weekly meetings with various stakeholders * Experience working with, and an understanding of, U.S. Department of Defense and U.S. Army IT policies and directives, and a strong understanding of the Army working environment * Must be a U.S. Citizen * ACTIVE Secret Clearance required Required Experience CALIBRE and its subsidiaries are an Equal Opportunity Employer and supports transitioning service members, veterans and individuals with disabilities. We offer a competitive salary and full benefits package. To be considered, please apply via our website at ******************* Come join our dynamic team. #CALIBRECareers This position is located in Washington D.C. View the Google Map in full screen.

Brookhaven National Laboratory is committed to employee success and we believe that a comprehensive employee benefits program is an important and meaningful part of the compensation employees receive. Review more information at BNL | Benefits Program Brookhaven National Laboratory is seeking a highly skilled and motivated Senior IT Infrastructure Services Manager to join our IT Infrastructure and Operations team within the Information Technology Division (ITD). This role is ideal for an experienced IT professional with strong leadership capabilities and a deep understanding of modern IT infrastructure services. The Senior IT Infrastructure Services Manager will be responsible for managing a team of technical professionals, ensuring service delivery excellence, and contributing to strategic planning and resource management. ITD includes experts in information technology (IT) infrastructure and operations, cyber security, business systems, data information, and information services, including records management and the Research Library. The ideal candidate is an excellent communicator who is resourceful and innovative, and who understands that collaboration with stakeholders from across the Laboratory is critical to ensure the right expertise and technology are in place to advance our mission of bringing science solutions to the world. Reporting to the ITD Infrastructure and Operations Department Manager, the Senior IT Infrastructure Services Manager oversees core IT platforms (virtualization, configuration management, operating systems, identity and access management, etc.), and more. The team supports both cloud-based and on-premises services, applications, and hardware. They work in close collaboration with Lab business partners and key stakeholders while partnering with ITD leaders, managers, and team members. Brookhaven Lab's Information Technology Division's (ITD) mission is to deliver safe, efficient operations that ensure the delivery of the Lab's research mission by: Developing and deploying state-of-the-art information and computing systems in support of scientific research and business operations Providing a reliable and secure, high-speed network infrastructure for scientific and business computing Developing a scientific computing infrastructure that can support the computing needs that are common among the scientific departments Providing support to scientific and administrative programs to help them address their unique computing problems Providing a cost-effective, highly reliable, secure, and standardized computing infrastructure Promoting best practices across all areas of the organization, including platform support and customer service Providing cost-effective information services to the Brookhaven Lab community including Research Library, publications, records management, and technical editing services, in support of the research mission and in compliance with contractual requirements Essential Duties and Responsibilities Strategic leadership: With management peers, develop and implement a comprehensive strategy for IT infrastructure services that supports our organization's goals and objectives. Own, maintain and promote awareness of the IT infrastructure strategic roadmap. Act as an organizational change agent while advocating for business transformation through technology and operational excellence. Team leadership and development: Lead, mentor and develop a high-performing team of IT professionals. Evaluate employee performance, set group and individual expectations. Foster a culture of innovation, excellence, urgency and ongoing improvement. Business engagement: Build strong working relationships with Laboratory partners, jointly identifying strategic needs and influence how applications can enable new sources of value. Portfolio management: With management peers, oversee the management of our IT infrastructure services portfolio, ensuring it meets current and future business requirements. Evaluate and prioritize objects based on strategic alignment, return on investment and risk. Identify opportunities for system modernization, integration, and automation. Operational excellence: Safeguard the reliability, availability and performance of our IT infrastructure services. Implement best practices for IT services life cycle management, including development, deployment, maintenance and support. Ensure alignment with service level agreements and organizational goals. Vendor management: Establish and maintain strong relationships with key vendors and partners. Develop a thorough understanding of strategic vendors' roadmaps and how these will support the Lab's business objectives. Build a strong relationship with our internal procurement teams. Risk management and compliance: Work with our internal governance and cybersecurity teams to ensure IT infrastructure services comply with all relevant laws, regulations and industry standards. Oversee risk management processes to identify, assess and mitigate risks associated with the IT infrastructure services portfolio. Budget management: With management peers, develop and manage the budget for IT infrastructure services, ensuring optimal allocation of resources and cost-effectiveness. Required Knowledge, Skills, and Abilities Bachelor's degree, preferably in computer science, information systems, or a related field (or equivalent experience on a basis of 2:1) 10+ years of relevant experience Experience leading, developing, and supporting a team of IT infrastructure and operations engineers Ability to develop staff capability by building new competencies, maintaining an appropriately trained and motivated staff, and supporting their long-term professional development Ability to manage stakeholder and partner relationships, including consulting with internal departments to identify tactical and strategic needs Professional presence and proven track record of building and maintaining relationships across the organization Ability to keep current of and apply emerging technologies, best practices, and lessons learned in the role Ability to exercise independent judgment and discretion in overall project management by prioritizing, planning, and tracking project progress Skill in problem solving and decision making, with the ability to work effectively independently or as a team member within collaborative workspaces Preferred Knowledge and Skills Master's degree in computer science, information systems, or a related field Knowledge of business architecture concepts and practices Demonstrated ability to provide leadership in a matrixed and hybrid work environment Leading, creating or working in a DevOps or DevSecOps environment IT portfolio management experience, including the drive to understand and reduce technical complexity, increasing platform standardization, and streamline the portfolio Experience with organizational change management methods and practices Demonstrated ability to foster collaboration across teams and departments Experience managing hybrid technical environments (on-premises and cloud) Experience developing and communicating strategic direction, both functional and technical Other Information This is a remote position with on-site presence available at BNL in Upton, NY Visa Sponsorship is not available for this position Brookhaven Laboratory is committed to providing fair, equitable and competitive compensation. The full salary range for this position is $130400 - $217300/year. Salary offers will be commensurate with the final candidate's qualification, education and experience and considered with the internal peer group. Brookhaven National Laboratory requires all non-badged personnel including visitors to produce a REAL-ID or REAL-ID compliant documentation to access Brookhaven National Laboratory - view more information at ******************** This is due to nationwide identification requirements for federal site access as required by the federal REAL ID Act. Those not in possession of a REAL ID-compliant document will not be permitted to access the site which includes access to the Laboratory for interviews. About Us Brookhaven National Laboratory (************ delivers discovery science and transformative technology to power and secure the nation's future. Brookhaven Lab is a multidisciplinary laboratory with seven Nobel Prize-winning discoveries, 37 R&D 100 Awards, and more than 70 years of pioneering research. The Lab is primarily supported by the U.S. Department of Energy's (DOE) Office of Science. Brookhaven Science Associates (BSA) operates and manages the Laboratory for DOE. BSA is a partnership between Battelle and The Research Foundation for the State University of New York on behalf of Stony Brook University. BSA salutes our veterans and active military members with careers that leverage the skills and unique experience they gained while serving our country, learn more at BNL | Opportunities for Veterans at Brookhaven National Laboratory. Equal Opportunity/Affirmative Action Employer Guided by our core values of integrity, responsibility, innovation, respect, and teamwork, Brookhaven Science Associates is an Equal Employment Opportunity Employer-Vets/Disabled. We are committed to fostering a respectful and collaborative environment that fuels scientific discovery. We consider all qualified applicants without regard to any characteristic protected by law. All qualified individuals are encouraged to apply. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. *VEVRAA Federal Contractor BSA employees are subject to restrictions related to participation in Foreign Government Talent Recruitment Programs, as defined and detailed in United States Department of Energy Order 486.1A. You will be asked to disclose any such participation at the time of hire for review by Brookhaven. The full text of the Order may be found at: ********************************************************************************************

Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us. The Senior Incident Manager is responsible for leading the response to major technology and service incidents that affect customers. This role owns the full incident management process across the Varo bank. It sets the rules of engagement with internal teams and with external partners such as Amazon Web Services Incident Detection and Response and other managed service providers. All customer impacting incidents must follow one process with one severity model, one communication flow, and one incident commander, regardless of where the alert originates. The Senior Incident Manager ensures early detection, fast triage, clear communication, and complete follow up. This person will improve resiliency, reduce repeat incidents, and help protect customers and the bank.What you'll be doing Incident Command and Coordination: Act as the Incident Commander during major incidents, leading the incident bridge, assigning actions, and coordinating all involved teams (engineering, operations, security, and vendors) to drive timely resolution Unified Process Ownership: Own the entire incident management lifecycle, ensuring all incidents strictly follow a single workflow, communication path, and severity model from detection to recovery and closure Structured Handoffs: Guarantee that all handoffs between shifts and different teams are documented, clear, and complete to maintain continuity and prevent information loss Vendor Rules of Engagement: Define and maintain clear rules of engagement with all external partners (like AWS Incident Detection and Response), specifying incident opening criteria, escalation paths, and the definitive process for control transfer back to internal teams Centralized Communication: Prevent external partners from running parallel bridges or communication paths; mandate that all parties work exclusively through the designated Incident Commander and one coordinated channel. Internal and External Communication: Deliver short, clear, and factual internal updates focused on impact and next steps, while also coordinating with customer support, marketing, and compliance teams for timely and accurate external and executive communications Post-Incident Analysis and Prevention: Lead comprehensive post-incident reviews to document root cause, impact, and contributing factors, and diligently track all corrective and preventive actions to completion, actively seeking out and pushing for lasting fixes to repeating patterns You'll bring the following required skills and experiences Experience & Incident Command: Minimum of 5+ years of experience in Incident Management, Site Reliability Engineering, Operations, or related roles, including demonstrated experience as an Incident Commander for major incidents Post-Incident Leadership: Proven ability to lead post-incident reviews and effectively drive all follow-up corrective actions to completion Domain Expertise (Frameworks): Strong understanding of incident management frameworks tailored for real-time digital banking or high-availability digital services Technical Knowledge (Infrastructure): Good understanding of cloud infrastructure (e.g., AWS), APIs, microservices, and networking concepts Domain Expertise (Banking/Services): Familiarity with core digital banking functions such as login, authentication, payment processing, and transaction journeys Communication & Availability: Strong writing and communication skills combined with the ability to support off-hours incidents or participate in a 24/7 rotation Education & Certifications: A Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience. Relevant certifications (e.g., AWS Cloud Practitioner, ITIL) are a plus but not required We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you're excited about the opportunity and willing to learn, we'd love to hear from you! About VaroVaro launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We're a new kind of bank - all-digital, mission-driven, FDIC-insured, and designed around the modern American consumer. As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system. Learn more about Varo by following us:Facebook - ********************************** Instagram - ************************** LinkedIn - ***************************************** Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Beware of fraudulent job postings!Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail ********************* with the pertinent information and contact information. CCPA Notice at Collection for California Employees and Applicants: ****************************************

The Incident Manager (Incident & Problem Manager) is responsible for managing and coordinating the resolution of IT incidents and service requests to ensure swift return to normal operations and minimize business impact. This role oversees the incident management process, ensures alignment with CASTLE-NET IT and Task Order goals, and works closely with IT teams, stakeholders, and vendors to resolve incidents, communicate updates, and implement continuous improvement processes. **Key Responsibilities** + Manage and coordinate resolution of IT incidents and service requests + Oversee incident escalation process and SLA compliance + Ensure alignment with CASTLE-NET objectives and priorities + Conduct incident impact assessments and priority determination + Coordinate incident response activities across IT teams + Perform root cause analysis activities post-incident + Document all incidents in the incident management system + Monitor MTTR (Mean Time To Resolution) and SLA metrics **Required Qualifications** + Bachelor's degree in IT, Computer Science, or Business Administration (or equivalent) + Minimum 4 years of experience in incident management + Strong understanding of ITIL principles and best practices + Proficiency with incident management tools and ITSM platforms + Excellent problem-solving and analytical skills + Strong communication and interpersonal abilities + Demonstrated ability to manage multiple incidents effectively + Experience with federal IT operations **Job Specific Skills** + Incident Management & Response Coordination + ITIL Framework Expertise + Problem-Solving & Analysis + Stakeholder Communication + SLA & Metric Monitoring **Preferred Skills** + ITIL Foundation or Practitioner certification + ServiceNow ticketing system experience + Security incident response knowledge + CASTLE-NET environment familiarity + Team leadership and mentoring capabilities **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $94,100 - 132,500 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Join us at Sparksoft, where we're not just another tech company-we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation. Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders. We are Sparksoft! ROLE & RESPONSIBILITIES: The Service Desk Operations Manager is responsible for the day-to-day management of Tier 1 contact center operations supporting the program. This role ensures service delivery excellence, strict adherence to KPIs/SLAs, and continuous improvement of operational processes. The Operations Manager will lead teams, manage performance metrics, coordinate outage communications, and implement best practices to optimize customer experience and operational efficiency. Run daily operations for the Tier 1 IT service desk, including queue monitoring, staffing adjustments, and workload balancing across phones, tickets, and other channels. Develop, monitor, and report on performance metrics to ensure ITSM KPIs and SLAs are consistently achieved. Implement workflow redesigns and best practices to streamline technica, support operations and enhance customer experience. Lead and support Supervisors, providing coaching, direction, and feedback so they can effectively manage and develop their SDR teams. Collaborate with Quality, Training, and Knowledge Management to reinforce quality standards, ensure KBAs/SOPs are followed, and support new process rollouts. Act as an operational point of contact during incidents, outages, and major events, ensuring clear communication and guidance to the floor. Drive continuous improvement initiatives through training, coaching, and process REQUIRED EXPERIENCE: Minimum 7 years of professional experience, including at least 3 years in people management. 5+ years' hands-on experience with ServiceNow and NICE CXone in a service desk or contact center environment. 3+ years of leadership experience in an IT Support or contact center setting, managing metric-driven teams. Strong background in KPI/SLA management, ITSM analytics, and process optimization. Must be able to obtain and maintain a Public Trust clearance. Must have lived in the United States 3 out of the past 5 years. PREFERED EXPERIENCE: . Experience in healthcare, government, or Marketplace programs. Hands-on expertise with CXone Studio (IVR, scripting) and ServiceNow customization. Relevant certifications (ITIL, HDI, PMP, or similar). EDUCATION & CERTIFICATIONS: Bachelor's degree in relevant field or equivalent combination of education and experience. (Experience may be substituted in lieu of a degree). WHAT WE OFFER: At Sparksoft, we know that people do their best work when they feel supported, inspired, and connected. That's why we've built a workplace that balances comprehensive benefits with a culture of collaboration and innovation. From flexible time off to professional growth opportunities, we're committed to helping you thrive both inside and outside of work. When you join Sparksoft, you'll enjoy: Competitive compensation and a 401(k) with employer contributions to help you plan for the future Flexible paid time off and hybrid ways of working that support true work-life balance Comprehensive health coverage-including medical, dental, vision, life, and disability insurance A curated in-office experience designed to foster community, team connections, and innovation Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events Training and development programs that build new skills and prepare you for leadership roles A collaborative, transparent, and fun culture-recognized as a Great Place to Work Accessibility and Accommodations: Sparksoft Corporation is committed to providing equal employment opportunities to all individuals. If you require accommodations during the application or interview process, please contact us at Sparksoft.Accommodations@sparksoftcorp.com or call ************. Requests are reviewed and fulfilled on a case-by-case basis. Security Notice: Your privacy and data security are important to us. Sparksoft Corporation will never request sensitive personal information via email. If you receive any suspicious communication claiming to be from Sparksoft, please report it immediately to our security team at ***********************. Artificial Intelligence (AI) Policy: While Sparksoft recognizes the value of artificial intelligence in the workplace, our hiring process is designed to assess each candidate's individual skills, judgment, and problem-solving abilities. To maintain the integrity of this process, the use of AI tools at any stage of the application or interview is strictly prohibited. Violations of this policy may result in disqualification from consideration.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As the Security Manager of the Product Security Incident Response Team (PSIRT) you'll be responsible for protecting GitLab products and services by owning the processes for quickly analyzing, validating, and coordinating responses to security vulnerabilities. In this role, you'll sit at the intersection of product security, engineering, and vulnerability research, helping the team to turn complex security reports into clear, actionable guidance that helps keep our customers safe. You'll work across GitLab's all-remote, globally distributed product and development teams to drive timely remediation, improve our security posture, and strengthen how we handle vulnerability disclosure. You'll also play a key role in GitLab's Coordinated Vulnerability Disclosure program, partnering with external researchers and internal stakeholders to ensure vulnerabilities are handled transparently and responsibly. Your work will help shape how GitLab prevents, detects, and responds to security issues, and you'll have the opportunity to influence security practices across our product portfolio. What you'll do Drive the strategy and execution of how the PSIRT analyzes, validates, prioritizes, and coordinates remediation of product vulnerabilities in GitLab's products and services. Partner closely with Security and Engineering leaders to define effective remediation and mitigation approaches, ensuring clear ownership, alignment, and timely delivery across product and development teams. Oversee and improve the team's processes for validating vulnerability fixes prior to release, ensuring consistent technical rigor and high-quality documentation. Lead and support planning and execution for security releases, including coordination of cross-functional stakeholders and alignment with broader product roadmaps. Identify, prioritize, and sponsor automation and tooling efforts that streamline vulnerability triage and response workflows, and ensure team processes and documentation stay current and effective. Own and continuously improve the vulnerability response lifecycle, including coordinated vulnerability disclosure activities, stakeholder communications, and post-incident reviews that drive systemic prevention. Champion high-quality, actionable communication from the PSIRT by reviewing and guiding documentation that explains vulnerability impact, risk, and remediation guidance, ensuring it is clear for both technical and non-technical audiences and helps scale PSIRT practices across GitLab. What you'll bring Demonstrated experience leading vulnerability triage, remediation, and disclosure processes in a software security context, such as through a product security incident response team (PSIRT), bug bounty program, or security response team. Strong understanding of application and code security, with the ability to guide others on how to detect, prioritize, and remediate various classes of security defects and logic vulnerabilities, and to translate these concepts for non-security stakeholders. Experience using data and metrics to assess vulnerability risk, measure the impact of security initiatives, and inform prioritization and decision making for product security improvements. Experience driving down vulnerability volume and recurrence through root cause analysis, partnering with engineering and product leaders, and supporting scalable prevention strategies such as secure development practices, automation, and developer education. A track record of successfully leading cross-functional initiatives involving product, engineering, and security teams, including managing stakeholder expectations and navigating tradeoffs between security, usability, and delivery timelines. Experience coaching, mentoring, or managing security engineers, with a focus on technical growth, career development, psychological safety, and inclusive collaboration. Demonstrated ability to quickly learn new technical concepts and product areas, and to lead a distributed, remote team that operates largely asynchronously across multiple time zones and teams. Flexible, inclusive, and clear communication skills, with the ability to influence at multiple levels of the organization, build alignment in ambiguous situations, and maintain a constructive, results-oriented approach to problem solving. About the team The Product Security Incident Response Team (PSIRT) analyzes and validates reports of vulnerabilities in GitLab products and services, and works with GitLab engineers and product teams to remediate and mitigate security vulnerabilities to protect customers. We also manage GitLab's Coordinated Vulnerability Disclosure program and bug bounty program administration. The base salary range for this role's listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range$140,000-$250,000 USDHow GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Why Lytx: Do you want to join a team of hungry, humble, and capable people and dedicate your time and talent to making a difference in our world? At Lytx, you'll work to apply innovative technology to improve safety and help save lives on our roadways! Being part of a market-leading, medium-sized technology company means that there's room for you to learn, grow, and make a significant impact! As a Senior Cloud Infrastructure Engineer, you will work on Lytx production services which handles massive amounts of video and data collected from over 600,000 vehicles worldwide. The ideal candidate will have hands-on experience crafting, building and automating AWS cloud infrastructure. We will build and maintain IaC toolset to run all cloud services and work with multiple engineering teams to support cloud infrastructure projects. You'll Get To: Build Core AWS services and infrastructure for compute, storage, network, monitoring, management, FinOps, databases, and AI/ML. Work closely with Architects, DBAs, Developers, DevOps, SRE and Data engineers to bake AWS standard methodologies, IaC and cost optimizations early in the design process. Understand Cloud TCO and implement tools and processes to improve AWS cost transparency and accountability. Design and Implement Lytx cloud services using AWS Well architected framework principals. Build Lytx cloud resources using Infrastructure as code (IaC - Terraform/Terragrunt) using Gitops principals. What You'll Need: 15+ years of overall industry experience. 8+ years of experience in running highly available cloud based distributed systems in multiple accounts using IaC. 5+ years of hands-on experience developing modular and reusable enterprise grade Terraform code to run AWS services. 3+ years hands-on Windows Administration experience Proficient with AWS cloud native technologies using: Compute and storage services using, EC2, AMIs, Redshift, RDS, ElastiCache, S3, CloudWatch, Autoscaling. AWS Security: IAM, AD, KMS, CloudTrail, Security Hub. AWS Network: Route53, DNS, VPCs, Network ACLs, Security Groups (SGs), Transit Gateway, API Gateway, ALB, NLB, WAF. AWS Organization Management: SSO, SCP, Control Tower, CloudFormation stacks and stacksets. 10+ years hands-on programming experience. Examples: Terraform, Python, Powershell, Golang (Go), Git 5+ years hands-on Linux Administration experience Excellent documentation and interpersonal skills. Participate in on-call rotation. Preferred: Certifications: Multiple AWS Certifications. AWS FinOPs / Cost Management experience; Cost Explorer, Budgets, 3rd party FinOPs tools, etc. Lambda Cloudflare Benefits: Medical, dental and vision insurance Health Savings Account Flexible Spending Accounts Telehealth 401(k) and 401(k) match Life and AD&D insurance Short-Term and Long-Term Disability FTO or PTO Employee Well-Being program 11 paid holidays plus 1 inclusive holiday per year Volunteer Time Off Employee Referral program Education Reimbursement Program Employee Recognition and Appreciation program Additional perk and voluntary benefit programs Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is: $167,500.00 - $212,500.00 Innovation Lives Here You go all in no matter what you do, and so do we. At Lytx, we're powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that's what we do. Join our diverse team of hungry, humble and capable people united to make a difference. Together, we help save lives on our roadways! Lytx, Inc. is proud to be an equal opportunity employer. We're committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email ***********. Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy. About our Company: Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at ***************** About the Team: The Manager, Global Education Services leads a team of Technical Trainers who create and deliver instructor-led training materials; develop certification program assessment components; and provide custom training enablement for a global pool of Medidata clients. The ideal candidate has a strong clinical trial operations background, solid experience as an technical trainer and training content developer, and a partnering, strategic-thinking approach to working across Medidata teams to create impactful learning experiences. Responsibilities: * Direct people manager responsibility for enabling a team of six-eight Technical Trainers * Training administration responsibility for scheduling internal and client training for NA and EMEA regions * Trainer enablement responsibility for developing Trainer enablement guides to train, and enable cross-training of, Trainer resources * Resource and scope of work assignment responsibility to identify fully-qualified primary, and sufficient number of back-up, Trainers to cover all demands for Global Education Training services * Learn Medidata Solutions and associated training materials to be able to serve as backup for the team * Address a high-volume of internal and external requests for NA/EMEA Training services in a timely, quality-correct manner * Partner with Global Education leaders and Medidata SMEs to design global Training delivery solutions in standard catalog and custom client contexts * Develop/maintain process and governance to produce/maintain efficient, quality-correct, and timely Training services * Track and report on the KPIs and targeted outcomes for this team; maintain learner satisfaction ratings at or above current points * Proactively assess the effectiveness of training units and manage continuous improvements to maintain release sync and targeted learner satisfaction ratings * Position the scope of the team's work as a key driver for customer success, identifying opportunities where training can support commercial goals and business growth. Competencies * Excellent written/verbal communications skills and training presentation skills * Demonstrated ability to work proactively, independently, and as part of a team * Independently and successfully fulfill your scope of work * Proven leadership and people management skills, with a strong focus on coaching, mentorship, and career development for team members. * Exceptional collaboration and partnering skills * Successfully learn, and demonstrate continuous proficiency in, Medidata Solutions * Maintain related industry and clinical best practices and instructor-led training tools and technologies * Share your knowledge, and enable team knowledge share * Commitment to continuous learning and professional development Qualifications: * Bachelor's degree or equivalent years of experience * 3-5 years of experience as a technical training team manager or team leader * 3 years of experience as a people manager * 3 years of experience as a technical trainer (clinical operations industry is preferred) * 1-2 years of experience in customer training curriculum development * 1-2 years of customer training project management development * Solid knowledge of Articulate RISE, Google Suite, Zoom, JIRA, and Camtasia is requested As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. * The salary range for positions that will be physically based in the NYC Metro Area is $96,000.00 - 128,000.00 * The salary range for positions that will be physically based in the California Bay Area is $101,250.00 - 135,000.00 * The salary range for positions that will be physically based in the Boston Metro Area is $94,500.00 - 126,000.00 * The salary range for positions that will be physically based in Texas or Ohio is $84,375.00 - 112,750.00 * The salary range for positions that will be physically based in all other locations within the United States is $85,000.00 to 114,000.00 Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year. Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Applications will be accepted on an ongoing basis until the position is filled. #LI-TC1 #LI-Remote

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Morgan Stanley is seeking an experienced manager to lead their established Service Desk team. The ideal candidate will be a strategic leader with a vision for motivating the team to deliver world-class service. As the Service Desk Manager, they will collaborate with IT colleagues to identify and implement opportunities for efficiency and excellence, aiming to achieve tasks more effectively and promptly. What you'll do in the role: Oversee the Service Desk site, with responsibility for managing 30 to 60 employees and contractors involved in level 1 and level 2 support, knowledge management, major incident management, reporting, and training Convey vision, goals and direction for the team Define overall strategy and direction Lead decisively and empower the team Promote innovation and process improvement Responsible for overseeing recruitment processes and managing employee performance Anticipate change impact and implement solutions to reduce its effects Identify opportunities for efficiency improvement and automation Drive Service Desk KPI's and metrics Compile and provide reporting to Senior Management What you'll bring to the role: Excellent written and oral communication skills required Experience with Microsoft Office products, Windows 10, and general office computing tools required 6+ years call-center management experience or equivalent required in a technical or customer service field Previous Service Desk experience expected College degree or equivalent experience required Excellent problem-solving skills required Experience with financial service firms a plus, but not required

Our global Tech team operates in an agile manner within a dynamic product organization. Immerse yourself in a collaborative environment where innovation thrives, and your contributions will play a direct role in shaping the path of our cutting-edge products. As a key player in our agile setup, you'll have the opportunity to enhance efficiency, foster creativity, and play a pivotal role in our product development process. Become part of a team that embraces adaptability and values continuous improvement, ensuring we stay at the forefront of global technology advancements. From our HQ in central Paris, connect with our experts located across the world, and start an exciting journey with international opportunities. Your key missions: You will be required to work on leading Service Management Platforms like ServiceNow. For reporting and analytics, you will be required to work with ServiceNow reporting capabilities and with PowerBI and other reporting tools/ platforms. Other related products like Jira Service Management, Confluence etc. will also be helpful to execute day-to-day responsibilities. More precisely, you will: * The Service Manager ensures the business gets maximum benefits and value from its IT services and product through the implementation of pragmatic and effective IT service management. * Contribute to a global IT service management practice that allows IT teams to deliver services more effectively; by providing solutions, processes, governance, and expert consulting in IT Service Management across the organization. * You are sensible to customer satisfaction and service level in a fast moving environment; and prone to new ways of working. * This role is essential for improving end to end service and process effectiveness in support of business objectives. You must simplify the process and tool landscape, improve policy compliance, and ensure best in class implementation and execution of all service management processes. * You are familiar with problem solving techniques and continuous improvement methodology will be required * You are familiar with broader set of technologies and basic Cybersecurity topics will be helpful to understand the eco-system of Tech solutions/ capabilities and their purpose/ impacts If you recognize yourself in the following description, don't wait and apply! * You have a bachelor's degree in business, technology, management, or a related field; * You have 7+ years of experience in service management, preferably in a global or multinational company * Certifications like ITIL 4 Foundation are preferable but at the minimum, working knowledge of ITIL processes is required * You have working knowledge of Service Now platform is preferable but at the minimum, experience with other large ITSM products is required * You have a strong understanding of customer service principles and best practices * Proficiency in project management and data analysis tools * Familiarity or prior working experience in Agile Ways of working. * You are fluent in English Wait, there's more… We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work remotely (up to 2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events… Pernod Ricard is committed to offering equal opportunities to all talents. Our recruitment methods focus on skills and competencies. Job Posting End Date: Target Hire Date: 2025-07-01 Target End Date:

The Global Service Product Marketing Manager is the strategic and executional leader responsible for shaping and scaling Tektronix's global service strategy across the Service Solutions Organization (SSO). In this highly visible role, you will define the vision, roadmap, and go-to-market strategy for our full services portfolio-ensuring our solutions deliver measurable customer value, market differentiation, and profitable growth across Tektronix, Keithley, and Elektro-Automatik. You will be the champion of service innovation at the intersection of Product, Sales, Marketing, Operations, and Customer Success. You bring deep customer understanding, commercial acumen, and data-driven decision-making to build offerings that win in the market and accelerate attach, renewals, and long-term customer loyalty. This is a role for a builder: someone who thrives in cross-functional environments, influences without authority, and turns insights into compelling products, pricing strategies, and bold market plays. **Primary Responsibilities:** Service Portfolio Leadership + Own the end-to-end lifecycle of the global service portfolio-defining a clear service vision, strategy, and multi-horizon roadmap. + Leverage customer, competitive, and market insights to prioritize offerings that drive revenue, attach, and margin growth. Business Ownership & Performance + Deliver monthly, quarterly, and annual business targets (revenue, attach rate, coverage, profitability). + Apply Ralliant Business System (RBS) principles to drive disciplined planning, commercial execution, and continuous improvement. Go-to-Market Strategy & Execution + Lead the global go-to-market strategy for new and existing service offerings. + Partner with Instrument Product Management, Sales, Marketing, and global channel teams to drive adoption, market share, and attach. + Develop sales enablement assets, competitive positioning, and high-impact training that elevate the field's ability to articulate value. Value Proposition & Messaging + Define and communicate compelling value propositions rooted in customer insights, industry trends, and differentiated service capabilities. + Ensure consistent, customer-centric messaging across global regions and partner organizations. Customer Insights & Competitive Strategy + Conduct VOC, market research, and competitive analysis to deeply understand customer workflows, pain points, and buying preferences. + Identify emerging service trends, pricing shifts, and competitive threats-and translate them into actionable strategies. Cross-Functional Alignment & Delivery + Align SSO Operations, Tektronix business units, and global teams to deliver world-class service performance against SLAs. + Drive consistent global execution, ensuring offerings are delivered at high quality and scale. Pricing & Commercial Strategy + Own global pricing strategy for services, warranties, lifecycle programs, and EOL policies. + Partner with regional leaders to maximize price realization, mix enhancements, and profitability improvements. Strategic Leadership & Planning + Contribute to SSO's long-term strategic planning, policy deployment, and 3-5-year growth initiatives. + Operate as a thought leader who challenges the status quo and brings forward data-driven, transformational ideas. Performance Management and Rhythm of the Business + Achieve monthly, quarterly & annual business goals and key performance metrics (including but not limited to revenue, attach rate, and profitability) through use of FBS, effective business leadership, execution of commercial strategies, and partnership with Tek instruments & marketing teams. **Essential Competencies:** + Customer Obsessed - derives meaningful customer insights that can be turned into compelling end user solutions. + Deliver Results - drives change through others to deliver measurable results. + Strategic - converts transformative ideas to practical steps & solutions that deliver real results. + Innovate for Impact - delivers breakthroughs by taking risks, experimenting, and iterating quickly. + Inspiring - exhibits strong leadership skills characterized by a high degree of humility, strong followership, and the ability to work at multiple levels of the organization to drive results. + Build extraordinary teams - leads inter-company and cross-functional teams to meet objectives and demonstrated organizational agility to interface with and influence all levels of the organization and across functional boundaries. + Courageous - challenges the status quo and makes difficult decisions0. + Adaptable - learns from mistakes and adjusts quickly and accordingly. + Lead with RBS - analytical thinker, process-oriented, obsessed with continuous improvement, and manages by fact gathered at _Gemba_ . **Qualifications:** + Bachelor's degree in business, Marketing, Engineering or related technical field; MBA or MS in Management preferred. + 5+ years of product marketing or product management experience with demonstrated commercial ownership (P&L, pricing, lifecycle). + Proven success marketing products or services globally and growing market share in competitive environments. + Strong experience driving operational excellence using kaizen, root-cause analysis, and continuous improvement tools. + Demonstrated ability to balance short-term performance (orders, revenue, profitability) with long-term strategic initiatives. + Experience in branded B2B or B2C organizations, ideally with complex, technical, or service-based offerings. + Track record of leading VOC-driven product strategies and identifying new revenue/growth opportunities. + Ability to influence and lead across matrixed organizations, building trust and alignment across product, sales, marketing, and operations. \#LI-TD1 **Ralliant Corporation Overview** Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world. We Are an Equal Opportunity Employer Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com. **About Tektronix** Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix - join us in revolutionizing a better tomorrow! We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com. **Pay Range** The salary range for this position (in local currency) is 101,500.00 - 188,500.00

We are seeking an experienced manager to lead our established Service Desk team. The ideal candidate will be a strategic leader with a vision for motivating the team to deliver world-class service. As the Service Desk Manager, they will collaborate with IT colleagues to identify and implement opportunities for efficiency and excellence, aiming to achieve tasks more effectively and promptly. In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Workplace Operations & Support Manager position at the Vice President level, which is part of the job family responsible for delivering efficient technical support and ensuring smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on. Since 1935, Morgan Stanley is known as a global leader in financial services, continuously evolving and innovating to better serve our clients and our communities in more than 40 countries around the world. What you'll do in the role: * Oversee the Service Desk site, with responsibility for managing 30 to 60 employees and contractors involved in level 1 and level 2 support, knowledge management, major incident management, reporting, and training * Convey vision, goals and direction for the team * Define overall strategy and direction * Lead decisively and empower the team * Promote innovation and process improvement * Responsible for overseeing recruitment processes and managing employee performance * Anticipate change impact and implement solutions to reduce its effects * Identify opportunities for efficiency improvement and automation * Drive Service Desk KPI's and metrics * Compile and provide reporting to Senior Management What you'll bring to the role: * Excellent written and oral communication skills required * Experience with Microsoft Office products, Windows 10, and general office computing tools required * 6+ years call-center management experience or equivalent required in a technical or customer service field * Previous Service Desk experience expected * College degree or equivalent experience required * Excellent problem-solving skills required * Experience with financial service firms a plus, but not required WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

The Global Service Product Manager (Liquid Cooling) will be responsible for managing the Product Lifecycle, supporting the business growth, and gathering and prioritizing product and customer requirements, defining the go-to-market and the marketing plan. You will be responsible for developing sales and marketing strategies and plans to maximize product revenue and profitability. This position will be based onsite at either Vertiv's Westerville, OH (Polaris) or Redhill, United Kingdom office location. Responsibilities: Develop and execute product lifecycle management plans including product introduction, line extension, engineered to order, and end of production. Research market trends, demand drivers, customer needs, and the competitive landscape. Collect voice of customers and products business cases for global products. Addressing actions to reduce finished goods inventory and support business decisions in case of major supply chain issues and assist in championing resolution of offering issues (i.e. delivery, quality, inventory). Work alongside Operations and Material planning to ensure competitive lead time, inventory optimization and meet revenue targets. Manage list pricing and multipliers. Manage product line profitability, volume forecasts, price gain. Ensure all customer facing offering documentation and marketing collateral is available and accurate and specific for the region, country, and market segment. Prepare and deliver presentations, product demos, competitive comparisons and other sales enablement tools and collaterals. Attend tradeshows, visit customers, meet with sales team, distributors, and partners to ensure an accurate voice of customer is heard in all product plans. Develop and track metrics to measure post-launch sales performance of new offerings, including pipeline, quotation. Collaborate with Marketing teams to develop marketing programs. Requirements: Bachelor's Degree in Engineering 7+ years technical, product/service, strategic planning, marketing, or directly related experience. Experience with HVAC and Data center applications is preferred. Strong business acumen. Ability to quickly develop cross-functional relationships to achieve business objectives. Technical expertise to translate customer needs/pain points to solutions. Demonstrated competence in problem solving, data analysis, & project management. Excellent communications skills - written & verbal. High focus on customer needs. Able to combine long term and short-term goals by setting priorities. Ability to interact with all levels within the organization from entry level to executive. Attitude to act as a leader in his/her role and with curiosity in all what's new (market trends, new technologies, etc.). Language skills: fluent English written, and verbal required. Proficiency with Microsoft Office suite, Smartsheet, and other business applications. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES • Customer Focus • Operational Excellence • High-Performance Culture • Innovation • Financial Strength OUR BEHAVIORS • Own It • Act With Urgency • Foster a Customer-First Mindset • Think Big and Execute • Lead by Example • Drive Continuous Improvement • Learn and Seek Out Development About Vertiv Vertiv is a $8.0 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ********************. #LI-AC2

Looking for an experienced Oracle R12 EBS Technical Architect with hands-on experience in Oracle Fusion cloud, to join our team. The ideal candidate will have extensive experience in Oracle R12 Supply Chain Management (SCM) modules. This role requires strong expertise in implementing and supporting Oracle SCM solutions, along with the ability to work collaboratively with cross-functional teams to deliver high-quality results. Key Responsibilities: • Lead the implementation, configuration, and support of Oracle R12 SCM modules, including Inventory, Purchasing, Order Management, and Bills of Material (BOM). • Collaborate with business users to gather requirements, perform gap analysis, and provide solutions to meet business needs. • Develop and customize reports, workflows, and interfaces using Oracle tools such as PL/SQL, Oracle Forms, Reports, and XML Publisher. • Perform data migration, integration, and validation activities for Oracle SCM modules. • Conduct unit testing, integration testing, and support user acceptance testing (UAT). • Provide post-implementation support and troubleshoot issues related to Oracle SCM modules. • Ensure adherence to Oracle best practices and standards in all deliverables. Required Skills & Qualifications: • 8-10 years of relevant experience in Oracle R12 SCM modules, with hands on experience on Oracle Fusion Cloud. • In-depth knowledge of SCM modules such as Inventory, Purchasing, Order Management, BOM, and WIP. • Proficiency in Oracle development tools such as PL/SQL, Oracle Forms, Reports, and XML Publisher. • Strong understanding of Oracle EBS architecture and integration capabilities. • Excellent analytical, problem-solving, and communication skills. • Ability to work independently and collaboratively in a dynamic environment.