Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service administrators and customer service administrators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a service administrator, becoming a customer service administrator takes usually requires 6-12 months. Additionally, a service administrator has an average salary of $54,573, which is higher than the $35,824 average annual salary of a customer service administrator.
The top three skills for a service administrator include customer service, patients and data entry. The most important skills for a customer service administrator are strong customer service, data entry, and post sales.
| Service Administrator | Customer Service Administrator | |
| Yearly salary | $54,573 | $35,824 |
| Hourly rate | $26.24 | $17.22 |
| Growth rate | 5% | -4% |
| Number of jobs | 57,561 | 247,315 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 45% |
| Average age | 43 | 40 |
| Years of experience | 2 | 12 |
A service administrator is responsible for assisting the customers' inquiries and concerns, recommending service alternatives, processing refunds, and escalating high-level complaints to the service manager for immediate resolution. Service administrators receive and process orders, take customers' special instructions, and ensure that they get the highest customer satisfaction, generate more revenues, and improve the company's branding recognition. A service administrator also informs the customer of promotional offers and new services by utilizing sales pitches and other marketing strategies. They should have excellent communication and customer service skills to keep a customer's loyalty.
Customer service administrators supervise people in performing customer service and relations. They manage customer inquiries and oversee customer service representative needs and requirements. In carrying out their job, they function as the middlemen between customers and the company. Their job requires strong communication and clerical skills. They are expected to have a mindset focused on customers while being polite, helpful, and patient. Among their other responsibilities include sales promotion, answering phone calls, handling complaints and inquiries, and adherence to team goals and budget.
Service administrators and customer service administrators have different pay scales, as shown below.
| Service Administrator | Customer Service Administrator | |
| Average salary | $54,573 | $35,824 |
| Salary range | Between $33,000 And $88,000 | Between $28,000 And $45,000 |
| Highest paying City | Sunnyvale, CA | Fremont, CA |
| Highest paying state | California | Alaska |
| Best paying company | VMware | Westinghouse Appliances Australia |
| Best paying industry | Finance | Technology |
There are a few differences between a service administrator and a customer service administrator in terms of educational background:
| Service Administrator | Customer Service Administrator | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | Stanford University | - |
Here are the differences between service administrators' and customer service administrators' demographics:
| Service Administrator | Customer Service Administrator | |
| Average age | 43 | 40 |
| Gender ratio | Male, 32.4% Female, 67.6% | Male, 20.3% Female, 79.7% |
| Race ratio | Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 8.8% White, 64.6% American Indian and Alaska Native, 0.3% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 6.8% White, 54.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 9% | 7% |