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Service administrator vs customer service administrator

The differences between service administrators and customer service administrators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a service administrator, becoming a customer service administrator takes usually requires 6-12 months. Additionally, a service administrator has an average salary of $54,573, which is higher than the $35,824 average annual salary of a customer service administrator.

The top three skills for a service administrator include customer service, patients and data entry. The most important skills for a customer service administrator are strong customer service, data entry, and post sales.

Service administrator vs customer service administrator overview

Service AdministratorCustomer Service Administrator
Yearly salary$54,573$35,824
Hourly rate$26.24$17.22
Growth rate5%-4%
Number of jobs57,561247,315
Job satisfaction--
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 45%
Average age4340
Years of experience212

What does a service administrator do?

A service administrator is responsible for assisting the customers' inquiries and concerns, recommending service alternatives, processing refunds, and escalating high-level complaints to the service manager for immediate resolution. Service administrators receive and process orders, take customers' special instructions, and ensure that they get the highest customer satisfaction, generate more revenues, and improve the company's branding recognition. A service administrator also informs the customer of promotional offers and new services by utilizing sales pitches and other marketing strategies. They should have excellent communication and customer service skills to keep a customer's loyalty.

What does a customer service administrator do?

Customer service administrators supervise people in performing customer service and relations. They manage customer inquiries and oversee customer service representative needs and requirements. In carrying out their job, they function as the middlemen between customers and the company. Their job requires strong communication and clerical skills. They are expected to have a mindset focused on customers while being polite, helpful, and patient. Among their other responsibilities include sales promotion, answering phone calls, handling complaints and inquiries, and adherence to team goals and budget.

Service administrator vs customer service administrator salary

Service administrators and customer service administrators have different pay scales, as shown below.

Service AdministratorCustomer Service Administrator
Average salary$54,573$35,824
Salary rangeBetween $33,000 And $88,000Between $28,000 And $45,000
Highest paying CitySunnyvale, CAFremont, CA
Highest paying stateCaliforniaAlaska
Best paying companyVMwareWestinghouse Appliances Australia
Best paying industryFinanceTechnology

Differences between service administrator and customer service administrator education

There are a few differences between a service administrator and a customer service administrator in terms of educational background:

Service AdministratorCustomer Service Administrator
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 45%
Most common majorBusinessBusiness
Most common collegeStanford University-

Service administrator vs customer service administrator demographics

Here are the differences between service administrators' and customer service administrators' demographics:

Service AdministratorCustomer Service Administrator
Average age4340
Gender ratioMale, 32.4% Female, 67.6%Male, 20.3% Female, 79.7%
Race ratioBlack or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 8.8% White, 64.6% American Indian and Alaska Native, 0.3%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 6.8% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage9%7%

Differences between service administrator and customer service administrator duties and responsibilities

Service administrator example responsibilities.

  • Manage Sr. Director's calendar and key staff members to include meetings, events and travel.
  • Convert complex business logic into SQL store procedures and user-define functions to achieve functionality require by the UI team.
  • Manage facilities maintenance/upgrades, and systems such as electronic medical records (EMR), billing, transcription and phones.
  • Manage multi-million dollar DOD contract, establish team goals and manage team deliverables to ensure objectives are consistently meet or exceed.
  • Manage all accounting functions utilizing QuickBooks of revenues
  • Assist users with configuring and managing SharePoint servers.
  • Show more

Customer service administrator example responsibilities.

  • Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
  • Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
  • Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
  • Manage cleanliness and organization of work area and equipment.
  • Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
  • Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.
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Service administrator vs customer service administrator skills

Common service administrator skills
  • Customer Service, 22%
  • Patients, 7%
  • Data Entry, 5%
  • CMS, 5%
  • Repair Orders, 4%
  • PowerPoint, 4%
Common customer service administrator skills
  • Strong Customer Service, 22%
  • Data Entry, 11%
  • Post Sales, 5%
  • Customer Inquiries, 5%
  • Purchase Orders, 3%
  • PowerPoint, 3%

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