Service administrator vs office administrator

The differences between service administrators and office administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service administrator and an office administrator. Additionally, a service administrator has an average salary of $54,573, which is higher than the $37,423 average annual salary of an office administrator.

The top three skills for a service administrator include customer service, patients and data entry. The most important skills for an office administrator are customer service, patients, and data entry.

Service administrator vs office administrator overview

	Service Administrator	Office Administrator
Yearly salary	$54,573	$37,423
Hourly rate	$26.24	$17.99
Growth rate	5%	-5%
Number of jobs	57,561	118,096
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 48%
Average age	43	47
Years of experience	2	2

What does a service administrator do?

A service administrator is responsible for assisting the customers' inquiries and concerns, recommending service alternatives, processing refunds, and escalating high-level complaints to the service manager for immediate resolution. Service administrators receive and process orders, take customers' special instructions, and ensure that they get the highest customer satisfaction, generate more revenues, and improve the company's branding recognition. A service administrator also informs the customer of promotional offers and new services by utilizing sales pitches and other marketing strategies. They should have excellent communication and customer service skills to keep a customer's loyalty.

What does an office administrator do?

Office administrators are employees who ensure that the office is running in tip-top shape. They manage the administrative needs of the office. They answer calls directed to the official company phone, manage the inventory of supplies, take charge or purchase requisitions for needed supplies, and ensure the office equipment and fixtures are taken care of. Office administrators also manage correspondences, official memoranda, and other official company documents. They also keep track of files and records to ensure that these are properly organized. At times, office administrators also take charge of welcoming guests and accompanying them to their respective meetings.

Service administrator vs office administrator salary

Service administrators and office administrators have different pay scales, as shown below.

	Service Administrator	Office Administrator
Average salary	$54,573	$37,423
Salary range	Between $33,000 And $88,000	Between $28,000 And $48,000
Highest paying City	Sunnyvale, CA	Washington, DC
Highest paying state	California	Alaska
Best paying company	VMware	Lawrence Livermore National Laboratory
Best paying industry	Finance	Government

Differences between service administrator and office administrator education

There are a few differences between a service administrator and an office administrator in terms of educational background:

	Service Administrator	Office Administrator
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 48%
Most common major	Business	Business
Most common college	Stanford University	Western Carolina University

Service administrator vs office administrator demographics

Here are the differences between service administrators' and office administrators' demographics:

	Service Administrator	Office Administrator
Average age	43	47
Gender ratio	Male, 32.4% Female, 67.6%	Male, 14.7% Female, 85.3%
Race ratio	Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 8.8% White, 64.6% American Indian and Alaska Native, 0.3%	Black or African American, 10.1% Unknown, 4.8% Hispanic or Latino, 20.5% Asian, 7.9% White, 55.6% American Indian and Alaska Native, 1.1%
LGBT Percentage	9%	6%

Differences between service administrator and office administrator duties and responsibilities

Service administrator example responsibilities.

Manage Sr. Director's calendar and key staff members to include meetings, events and travel.
Convert complex business logic into SQL store procedures and user-define functions to achieve functionality require by the UI team.
Manage facilities maintenance/upgrades, and systems such as electronic medical records (EMR), billing, transcription and phones.
Manage multi-million dollar DOD contract, establish team goals and manage team deliverables to ensure objectives are consistently meet or exceed.
Manage all accounting functions utilizing QuickBooks of revenues
Assist users with configuring and managing SharePoint servers.

Office administrator example responsibilities.

Monitor calls, manage calendars, travel, meeting arrangements, video conference and teleconferencing.
Formulate various procedures to assure efficient operation of the SharePoint system is managed properly for CFWB and BOS.
Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Pull patients charts for doctors using EMR system as well as pulled chart from medical records room.
Create and update all departmental ISO documents.
Collect all outgoing FedEx overnight packages and ship with accurate tracking and conformation information.

Service administrator vs office administrator skills

Common service administrator skills

Customer Service, 22%
Patients, 7%
Data Entry, 5%
CMS, 5%
Repair Orders, 4%
PowerPoint, 4%

Common office administrator skills

Customer Service, 18%
Patients, 11%
Data Entry, 8%
Office Equipment, 5%
Front Desk, 4%
PowerPoint, 3%

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Service Administrator vs Office Administrator

Updated January 8, 2025

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