Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service delivery managers and account managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a service delivery manager and an account manager. Additionally, a service delivery manager has an average salary of $102,213, which is higher than the $68,535 average annual salary of an account manager.
The top three skills for a service delivery manager include service delivery, project management and cloud. The most important skills for an account manager are customer service, account management, and healthcare.
| Service Delivery Manager | Account Manager | |
| Yearly salary | $102,213 | $68,535 |
| Hourly rate | $49.14 | $32.95 |
| Growth rate | 16% | 5% |
| Number of jobs | 71,475 | 152,261 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 70% |
| Average age | 47 | 46 |
| Years of experience | 8 | 8 |
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
Account managers are employees who act as the bridge between the company they represent and the client of the company. They are assigned to handle specific clients so that the company will be able to tailor-fit any product or service according to the clients' requirements. Account managers are responsible for maintaining a harmonious relationship between the two parties by ensuring that any agreement made is amenable to both the company and the client. They are also responsible for ensuring that the company will be able to provide the needs of the client within any limitation that the client may have. Account managers also ensure that the company's reputation and well-being are always considered in any dealings.
Service delivery managers and account managers have different pay scales, as shown below.
| Service Delivery Manager | Account Manager | |
| Average salary | $102,213 | $68,535 |
| Salary range | Between $74,000 And $140,000 | Between $42,000 And $110,000 |
| Highest paying City | Stamford, CT | San Francisco, CA |
| Highest paying state | Connecticut | Washington |
| Best paying company | McKinsey & Company Inc | NVIDIA |
| Best paying industry | Finance | Technology |
There are a few differences between a service delivery manager and an account manager in terms of educational background:
| Service Delivery Manager | Account Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 70% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | University of Southern California |
Here are the differences between service delivery managers' and account managers' demographics:
| Service Delivery Manager | Account Manager | |
| Average age | 47 | 46 |
| Gender ratio | Male, 72.3% Female, 27.7% | Male, 54.8% Female, 45.2% |
| Race ratio | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 7% |