Service director vs director of support services

The differences between service directors and directors of support services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service director and a director of support services. Additionally, a service director has an average salary of $114,981, which is higher than the $57,657 average annual salary of a director of support services.

The top three skills for a service director include patients, healthcare and patient care. The most important skills for a director of support services are support services, customer service, and patients.

Service director vs director of support services overview

	Service Director	Director Of Support Services
Yearly salary	$114,981	$57,657
Hourly rate	$55.28	$27.72
Growth rate	28%	12%
Number of jobs	64,277	125,250
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 59%
Average age	47	45
Years of experience	6	6

What does a service director do?

A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.

What does a director of support services do?

A director of support services spearheads and oversees the daily operations in a company's support services field. It is their duty to set goals and guidelines, establish budgets and timelines, coordinate with managers, perform research and analysis to identify the ideal practices, review client feedback, liaise with potential investors, and build positive relationships with business partners. Moreover, as a director, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations, developing new ones as needed.

Service director vs director of support services salary

Service directors and directors of support services have different pay scales, as shown below.

	Service Director	Director Of Support Services
Average salary	$114,981	$57,657
Salary range	Between $70,000 And $188,000	Between $27,000 And $119,000
Highest paying City	San Francisco, CA	Riverhead, NY
Highest paying state	California	New Jersey
Best paying company	Mayo Clinic	Workday
Best paying industry	Technology	-

Differences between service director and director of support services education

There are a few differences between a service director and a director of support services in terms of educational background:

	Service Director	Director Of Support Services
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Service director vs director of support services demographics

Here are the differences between service directors' and directors of support services' demographics:

	Service Director	Director Of Support Services
Average age	47	45
Gender ratio	Male, 57.2% Female, 42.8%	Male, 55.2% Female, 44.8%
Race ratio	Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7%	Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 14.5% Asian, 5.2% White, 62.6% American Indian and Alaska Native, 0.9%
LGBT Percentage	12%	14%

Differences between service director and director of support services duties and responsibilities

Service director example responsibilities.

Lead and manage implementation and customization of SharePoint to replace legacy document approval system and document filing system.
Lead the training program for child psychiatry residents.
Manage social medias (Weibo, Facebook and etc . )
Assist in managing client accounts by managing HVAC alignments and ensuring contractual requirements are meet.
Manage a staff of 280 FTE s and a management team of 6 in a union environment.
Manage all daily operations, both clinical and support, during and after Medicare trials to ensure long-term business viability.

Director of support services example responsibilities.

Analyze numerous enhancement proposals to ensure ROI and service level goals are achieved.
Develop and manage a capital budget of $200K, an operational budget of $100K and 50 FTE's.
Lead RFP responses, providing both product design and cost models to address client needs.
Full clinical responsibilities as well as direct staff management, JCAHO certification with no deficiencies.
Gather user needs to develop a RFP for the replacement of the existing telecommunications equipment at the facility.
Elevate clinical standards throughout the facility and contribute to the highest JCAHO score in the organization's history.

Service director vs director of support services skills

Common service director skills

Patients, 12%
Healthcare, 10%
Patient Care, 10%
Customer Service, 9%
Oversight, 5%
Surgery, 4%

Common director of support services skills

Support Services, 15%
Customer Service, 9%
Patients, 7%
Oversight, 5%
Social Work, 4%
Service Delivery, 4%

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Service Director
Service Director vs Director Of Support Services

Updated January 8, 2025

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