Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service directors and general service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service director and a general service manager. Additionally, a service director has an average salary of $114,981, which is higher than the $85,187 average annual salary of a general service manager.
The top three skills for a service director include patients, healthcare and patient care. The most important skills for a general service manager are customer service, customer satisfaction, and business plan.
| Service Director | General Service Manager | |
| Yearly salary | $114,981 | $85,187 |
| Hourly rate | $55.28 | $40.96 |
| Growth rate | 28% | 6% |
| Number of jobs | 64,277 | 435,376 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 58% |
| Average age | 47 | 44 |
| Years of experience | 6 | 6 |
A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.
General service managers are professionals who manage the administrative activities of a company to ensure that a proper environment for its operations is achieved. These managers are required to supervise the maintenance activities and upgrades of equipment and systems so that they can minimize disruptions of business activities. Under the direction of the finance manager, general service managers must coordinate with service providers on matters related to finance and tax. They must also manage teams to ensure that they comply with local and occupational health laws.
Service directors and general service managers have different pay scales, as shown below.
| Service Director | General Service Manager | |
| Average salary | $114,981 | $85,187 |
| Salary range | Between $70,000 And $188,000 | Between $52,000 And $137,000 |
| Highest paying City | San Francisco, CA | Mountain View, CA |
| Highest paying state | California | California |
| Best paying company | Mayo Clinic | Stanford University |
| Best paying industry | Technology | Finance |
There are a few differences between a service director and a general service manager in terms of educational background:
| Service Director | General Service Manager | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between service directors' and general service managers' demographics:
| Service Director | General Service Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 57.2% Female, 42.8% | Male, 78.3% Female, 21.7% |
| Race ratio | Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 12% | 10% |