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The differences between service directors and service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service director and a service manager. Additionally, a service director has an average salary of $114,981, which is higher than the $74,009 average annual salary of a service manager.
The top three skills for a service director include patients, healthcare and patient care. The most important skills for a service manager are POS, performance reviews, and cash handling.
| Service Director | Service Manager | |
| Yearly salary | $114,981 | $74,009 |
| Hourly rate | $55.28 | $35.58 |
| Growth rate | 28% | 6% |
| Number of jobs | 64,277 | 341,785 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 52% |
| Average age | 47 | 44 |
| Years of experience | 6 | 6 |
A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
Service directors and service managers have different pay scales, as shown below.
| Service Director | Service Manager | |
| Average salary | $114,981 | $74,009 |
| Salary range | Between $70,000 And $188,000 | Between $47,000 And $116,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | New York |
| Best paying company | Mayo Clinic | Latham & Watkins |
| Best paying industry | Technology | Technology |
There are a few differences between a service director and a service manager in terms of educational background:
| Service Director | Service Manager | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between service directors' and service managers' demographics:
| Service Director | Service Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 57.2% Female, 42.8% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 12% | 10% |