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The differences between service directors and service program managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service director and a service program manager. Additionally, a service director has an average salary of $114,981, which is higher than the $78,256 average annual salary of a service program manager.
The top three skills for a service director include patients, healthcare and patient care. The most important skills for a service program manager are project management, program management, and veterans.
| Service Director | Service Program Manager | |
| Yearly salary | $114,981 | $78,256 |
| Hourly rate | $55.28 | $37.62 |
| Growth rate | 28% | 12% |
| Number of jobs | 64,277 | 116,114 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 66% |
| Average age | 47 | 45 |
| Years of experience | 6 | 6 |
A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.
Service program managers serve as coordinators for the projects or services offered by organizations. The managers oversee and organize their activities, making sure that program goals are in alignment with corporate objectives. It is their job to establish promotional materials for the programs and manage their logistics. They handle several customer insights programs and create determination and targeting of prospective subscription sales opportunities. They need to develop skills in project management, customer service, marketing skills, and strong communication skills.
Service directors and service program managers have different pay scales, as shown below.
| Service Director | Service Program Manager | |
| Average salary | $114,981 | $78,256 |
| Salary range | Between $70,000 And $188,000 | Between $50,000 And $121,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | California | New Jersey |
| Best paying company | Mayo Clinic | Meta |
| Best paying industry | Technology | Technology |
There are a few differences between a service director and a service program manager in terms of educational background:
| Service Director | Service Program Manager | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 66% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between service directors' and service program managers' demographics:
| Service Director | Service Program Manager | |
| Average age | 47 | 45 |
| Gender ratio | Male, 57.2% Female, 42.8% | Male, 47.3% Female, 52.7% |
| Race ratio | Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 14.6% Asian, 5.2% White, 62.3% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 12% | 14% |