Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between store leaders and customer service leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a store leader and a customer service leader. Additionally, a store leader has an average salary of $36,979, which is higher than the $33,791 average annual salary of a customer service leader.
The top three skills for a store leader include POS, sales floor and product knowledge. The most important skills for a customer service leader are POS, sales floor, and store management.
| Store Leader | Customer Service Leader | |
| Yearly salary | $36,979 | $33,791 |
| Hourly rate | $17.78 | $16.25 |
| Growth rate | 6% | -4% |
| Number of jobs | 363,806 | 301,338 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 39% |
| Average age | 43 | 47 |
| Years of experience | 6 | 6 |
Store Leaders are employees in a company's retail outlet. They manage everything related to the store. Store leaders manage the store's employees. They are directly involved in hiring, training, and even firing employees. Store Leaders oversee the store's performance. They ensure that the store does well. They also ensure that the store's sales meet the company's target. Store Leaders also manage the inventory. They create purchase requisitions for items that are low in stock. Store Leaders are also in charge of preparing store-related reports. These reports will be presented to the company's management team. Store leaders analyze the data they gather and ensure that their analysis is sound.
A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.
Store leaders and customer service leaders have different pay scales, as shown below.
| Store Leader | Customer Service Leader | |
| Average salary | $36,979 | $33,791 |
| Salary range | Between $28,000 And $48,000 | Between $27,000 And $41,000 |
| Highest paying City | Boston, MA | Tacoma, WA |
| Highest paying state | Rhode Island | Washington |
| Best paying company | Microsoft | University of California, Berkeley |
| Best paying industry | Technology | Transportation |
There are a few differences between a store leader and a customer service leader in terms of educational background:
| Store Leader | Customer Service Leader | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Delhi | California State University - Bakersfield |
Here are the differences between store leaders' and customer service leaders' demographics:
| Store Leader | Customer Service Leader | |
| Average age | 43 | 47 |
| Gender ratio | Male, 46.5% Female, 53.5% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 8.4% Unknown, 4.6% Hispanic or Latino, 17.8% Asian, 6.9% White, 61.5% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 9% | 8% |