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The differences between student information technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a student information technician and a customer support technician. Additionally, a customer support technician has an average salary of $36,361, which is higher than the $33,327 average annual salary of a student information technician.
The top three skills for a student information technician include GPA, data entry and java. The most important skills for a customer support technician are customer service, customer support, and SQL.
| Student Information Technician | Customer Support Technician | |
| Yearly salary | $33,327 | $36,361 |
| Hourly rate | $16.02 | $17.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 131,007 | 117,102 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
In learning institutions, a student information technician is typically in charge of handling information systems, ensuring data security and accuracy. Their responsibilities include installing and upgrading systems, providing technical support in different areas, managing software and hardware, and devising strategies to keep student information safe and secure. They may also assist employees in troubleshooting, repairs, and coordinating information as needed. Furthermore, as a student information technician, it is essential to monitor the progress of all systems, conduct maintenance checks, and perform corrective measures quickly and efficiently.
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
Student information technicians and customer support technicians have different pay scales, as shown below.
| Student Information Technician | Customer Support Technician | |
| Average salary | $33,327 | $36,361 |
| Salary range | Between $20,000 And $53,000 | Between $23,000 And $56,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New Jersey |
| Best paying company | - | Adobe |
| Best paying industry | - | Technology |
There are a few differences between a student information technician and a customer support technician in terms of educational background:
| Student Information Technician | Customer Support Technician | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 46% |
| Most common major | Information Technology | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between student information technicians' and customer support technicians' demographics:
| Student Information Technician | Customer Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 65.9% Female, 34.1% | Male, 66.1% Female, 33.9% |
| Race ratio | Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 14.5% Asian, 14.5% White, 54.1% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |