Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between student information technicians and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a student information technician and a technical support technician. Additionally, a technical support technician has an average salary of $40,210, which is higher than the $33,327 average annual salary of a student information technician.
The top three skills for a student information technician include GPA, data entry and java. The most important skills for a technical support technician are customer service, technical support, and patients.
| Student Information Technician | Technical Support Technician | |
| Yearly salary | $33,327 | $40,210 |
| Hourly rate | $16.02 | $19.33 |
| Growth rate | 10% | 10% |
| Number of jobs | 131,007 | 165,677 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
In learning institutions, a student information technician is typically in charge of handling information systems, ensuring data security and accuracy. Their responsibilities include installing and upgrading systems, providing technical support in different areas, managing software and hardware, and devising strategies to keep student information safe and secure. They may also assist employees in troubleshooting, repairs, and coordinating information as needed. Furthermore, as a student information technician, it is essential to monitor the progress of all systems, conduct maintenance checks, and perform corrective measures quickly and efficiently.
Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.
Student information technicians and technical support technicians have different pay scales, as shown below.
| Student Information Technician | Technical Support Technician | |
| Average salary | $33,327 | $40,210 |
| Salary range | Between $20,000 And $53,000 | Between $24,000 And $64,000 |
| Highest paying City | - | Philadelphia, PA |
| Highest paying state | - | Pennsylvania |
| Best paying company | - | Ropes & Gray |
| Best paying industry | - | Finance |
There are a few differences between a student information technician and a technical support technician in terms of educational background:
| Student Information Technician | Technical Support Technician | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 40% |
| Most common major | Information Technology | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between student information technicians' and technical support technicians' demographics:
| Student Information Technician | Technical Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 65.9% Female, 34.1% | Male, 66.7% Female, 33.3% |
| Race ratio | Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 14.5% Asian, 14.5% White, 54.1% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |