Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between support analysts and client support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a support analyst and a client support specialist. Additionally, a support analyst has an average salary of $75,989, which is higher than the $39,585 average annual salary of a client support specialist.
The top three skills for a support analyst include customer service, troubleshoot and technical support. The most important skills for a client support specialist are customer service, client support, and client service.
| Support Analyst | Client Support Specialist | |
| Yearly salary | $75,989 | $39,585 |
| Hourly rate | $36.53 | $19.03 |
| Growth rate | 10% | 10% |
| Number of jobs | 107,039 | 136,163 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
Support analysts and client support specialists have different pay scales, as shown below.
| Support Analyst | Client Support Specialist | |
| Average salary | $75,989 | $39,585 |
| Salary range | Between $50,000 And $114,000 | Between $29,000 And $53,000 |
| Highest paying City | Jersey City, NJ | New York, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | The Citadel | NTT Data International L.L.C. |
| Best paying industry | Finance | Manufacturing |
There are a few differences between a support analyst and a client support specialist in terms of educational background:
| Support Analyst | Client Support Specialist | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between support analysts' and client support specialists' demographics:
| Support Analyst | Client Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 63.1% Female, 36.9% | Male, 41.7% Female, 58.3% |
| Race ratio | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |