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The differences between support analysts and infrastructure analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a support analyst and an infrastructure analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $70,283 average annual salary of an infrastructure analyst.
The top three skills for a support analyst include customer service, troubleshoot and technical support. The most important skills for an infrastructure analyst are customer service, troubleshoot, and azure.
| Support Analyst | Infrastructure Analyst | |
| Yearly salary | $75,989 | $70,283 |
| Hourly rate | $36.53 | $33.79 |
| Growth rate | 10% | 10% |
| Number of jobs | 107,039 | 78,728 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
An infrastructure analyst utilizes their computer systems expertise to identify issues and determine immediate corrective measures over a company's private network. Their responsibilities revolve around performing research and analysis to identify vulnerabilities or areas needing improvements, monitoring the company's network, coordinating with different departments to gather data, responding to complaints and issues, troubleshooting, and implementing solutions in the system. Furthermore, as an infrastructure analyst, it is essential to produce progress reports and presentations, all while adhering to the company's policies and regulations.
Support analysts and infrastructure analysts have different pay scales, as shown below.
| Support Analyst | Infrastructure Analyst | |
| Average salary | $75,989 | $70,283 |
| Salary range | Between $50,000 And $114,000 | Between $49,000 And $99,000 |
| Highest paying City | Jersey City, NJ | Bellevue, WA |
| Highest paying state | New Jersey | Washington |
| Best paying company | The Citadel | Meta |
| Best paying industry | Finance | Finance |
There are a few differences between a support analyst and an infrastructure analyst in terms of educational background:
| Support Analyst | Infrastructure Analyst | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between support analysts' and infrastructure analysts' demographics:
| Support Analyst | Infrastructure Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 63.1% Female, 36.9% | Male, 82.9% Female, 17.1% |
| Race ratio | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 11.6% White, 55.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |