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The differences between support analysts and service desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a support analyst has an average salary of $75,989, which is higher than the $45,397 average annual salary of a service desk analyst.
The top three skills for a support analyst include customer service, troubleshoot and technical support. The most important skills for a service desk analyst are service desk, customer service, and troubleshoot.
| Support Analyst | Service Desk Analyst | |
| Yearly salary | $75,989 | $45,397 |
| Hourly rate | $36.53 | $21.83 |
| Growth rate | 10% | - |
| Number of jobs | 107,039 | 55,828 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 50% |
| Average age | 42 | 37 |
| Years of experience | 2 | - |
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.
Support analysts and service desk analysts have different pay scales, as shown below.
| Support Analyst | Service Desk Analyst | |
| Average salary | $75,989 | $45,397 |
| Salary range | Between $50,000 And $114,000 | Between $30,000 And $67,000 |
| Highest paying City | Jersey City, NJ | New York, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | The Citadel | The Citadel |
| Best paying industry | Finance | Technology |
There are a few differences between a support analyst and a service desk analyst in terms of educational background:
| Support Analyst | Service Desk Analyst | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 50% |
| Most common major | Business | Information Technology |
| Most common college | Stanford University | - |
Here are the differences between support analysts' and service desk analysts' demographics:
| Support Analyst | Service Desk Analyst | |
| Average age | 42 | 37 |
| Gender ratio | Male, 63.1% Female, 36.9% | Male, 74.4% Female, 25.6% |
| Race ratio | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7% |
| LGBT Percentage | 11% | 13% |