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The differences between support analysts and technical support trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a support analyst and a technical support trainer. Additionally, a support analyst has an average salary of $75,989, which is higher than the $45,722 average annual salary of a technical support trainer.
The top three skills for a support analyst include customer service, troubleshoot and technical support. The most important skills for a technical support trainer are customer service, product support, and technical support.
| Support Analyst | Technical Support Trainer | |
| Yearly salary | $75,989 | $45,722 |
| Hourly rate | $36.53 | $21.98 |
| Growth rate | 10% | 10% |
| Number of jobs | 107,039 | 168,898 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 59% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
A technical support trainer specializes in creating training programs meant to mold workers into becoming valuable members of a company workforce. Their responsibilities revolve around identifying the trainees' needs, providing written and verbal instructions, addressing and resolving inquiries and concerns, conducting skills assessments, managing schedules, monitoring attendance and performance, and providing consultations to trainees. Furthermore, as a trainer, it is essential to lead and encourage trainees to achieve their goals, all while implementing and emphasizing the company's policies and regulations.
Support analysts and technical support trainers have different pay scales, as shown below.
| Support Analyst | Technical Support Trainer | |
| Average salary | $75,989 | $45,722 |
| Salary range | Between $50,000 And $114,000 | Between $25,000 And $82,000 |
| Highest paying City | Jersey City, NJ | Mountain View, CA |
| Highest paying state | New Jersey | California |
| Best paying company | The Citadel | T.D. Williamson |
| Best paying industry | Finance | Technology |
There are a few differences between a support analyst and a technical support trainer in terms of educational background:
| Support Analyst | Technical Support Trainer | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between support analysts' and technical support trainers' demographics:
| Support Analyst | Technical Support Trainer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 63.1% Female, 36.9% | Male, 64.3% Female, 35.7% |
| Race ratio | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |