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The differences between support coordinators and case managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a support coordinator, becoming a case manager takes usually requires 2-4 years. Additionally, a case manager has an average salary of $43,118, which is higher than the $41,144 average annual salary of a support coordinator.
The top three skills for a support coordinator include customer service, patients and data entry. The most important skills for a case manager are social work, patients, and community resources.
| Support Coordinator | Case Manager | |
| Yearly salary | $41,144 | $43,118 |
| Hourly rate | $19.78 | $20.73 |
| Growth rate | 12% | 9% |
| Number of jobs | 103,838 | 84,959 |
| Job satisfaction | - | 4.5 |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 64% |
| Average age | 43 | 45 |
| Years of experience | 12 | 4 |
A support coordinator assists disabled participants in developing knowledge, experience, and connections with the community. Support coordinators connect the participants to the National Disability Insurance Scheme (NDIS) and consider appropriate options for them. They are expected to help participants resolve crisis points while assisting them in developing a capable and resilient support network. They also provide coaching assistance to participants who have faced challenges and create reports about the participant's achieved outcomes.
A case manager is responsible for giving advice, handling plans for the client's recovery, and connecting with other human service professionals to ask for further options and recommendations for the client's concerns. Case managers should have excellent communication and listening skills to evaluate the client's needs, ensuring that they will have the utmost care and safety through efficient advocacy. A case manager should be able to provide a reliable support system for the client and monitor progress to achieve wellness and guarantee satisfaction.
Support coordinators and case managers have different pay scales, as shown below.
| Support Coordinator | Case Manager | |
| Average salary | $41,144 | $43,118 |
| Salary range | Between $29,000 And $56,000 | Between $30,000 And $61,000 |
| Highest paying City | Washington, DC | Washington, DC |
| Highest paying state | Illinois | New Hampshire |
| Best paying company | IBM | Wellpath |
| Best paying industry | Technology | Insurance |
There are a few differences between a support coordinator and a case manager in terms of educational background:
| Support Coordinator | Case Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 64% |
| Most common major | Psychology | Psychology |
| Most common college | SUNY at Binghamton | California State University - Long Beach |
Here are the differences between support coordinators' and case managers' demographics:
| Support Coordinator | Case Manager | |
| Average age | 43 | 45 |
| Gender ratio | Male, 29.4% Female, 70.6% | Male, 23.4% Female, 76.6% |
| Race ratio | Black or African American, 12.6% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 7.2% White, 55.7% American Indian and Alaska Native, 1.6% | Black or African American, 7.9% Unknown, 6.2% Hispanic or Latino, 7.9% Asian, 3.1% White, 74.2% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 11% | 15% |