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Technical operations manager vs operations support manager

The differences between technical operations managers and operations support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a technical operations manager and an operations support manager. Additionally, a technical operations manager has an average salary of $115,501, which is higher than the $79,730 average annual salary of an operations support manager.

The top three skills for a technical operations manager include technical operations, customer service and project management. The most important skills for an operations support manager are customer service, project management, and human resources.

Technical operations manager vs operations support manager overview

Technical Operations ManagerOperations Support Manager
Yearly salary$115,501$79,730
Hourly rate$55.53$38.33
Growth rate6%6%
Number of jobs290,052376,894
Job satisfaction--
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 65%
Average age4444
Years of experience66

What does a technical operations manager do?

A technical operations manager is an upper management position in the technical department of an organization; they are considered leaders. They are responsible primarily for planning, coordinating, and executing company technical processes from the beginning to the end. It is part of their responsibility to sustain the technical goals of the company and handle any future potential needs. Typically, they create and sustain the best practice standards for technical operations and set the direction to technical staff in times of uncertainty.

What does an operations support manager do?

Operations Support Managers are employees who handle different support initiatives for the employees or operations-related departments. These support initiatives may come in people management and upskilling, IT infrastructure assistance, or process improvement, among others. Operations Support Managers must have a deep understanding of company operations and the employees' needs. They manage processes and standards to ensure that company operations are fully supported and will not be disrupted. They resolve concerns and anticipate problems that may come. They can plan and create safeguards to ensure that such problems will not arise in the future.

Technical operations manager vs operations support manager salary

Technical operations managers and operations support managers have different pay scales, as shown below.

Technical Operations ManagerOperations Support Manager
Average salary$115,501$79,730
Salary rangeBetween $87,000 And $152,000Between $47,000 And $133,000
Highest paying CitySan Francisco, CASan Bruno, CA
Highest paying stateWashingtonCalifornia
Best paying companyPayPalMeta
Best paying industryRetailTechnology

Differences between technical operations manager and operations support manager education

There are a few differences between a technical operations manager and an operations support manager in terms of educational background:

Technical Operations ManagerOperations Support Manager
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 65%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Technical operations manager vs operations support manager demographics

Here are the differences between technical operations managers' and operations support managers' demographics:

Technical Operations ManagerOperations Support Manager
Average age4444
Gender ratioMale, 86.5% Female, 13.5%Male, 64.8% Female, 35.2%
Race ratioBlack or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.3% White, 67.6% American Indian and Alaska Native, 0.5%Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between technical operations manager and operations support manager duties and responsibilities

Technical operations manager example responsibilities.

  • Manage the administration of both the UNIX and NT domains.
  • Reduce deployment times to ensure that production maintenance windows are achieved.
  • Perform installation and administration of VMware ESXi and manage virtual machines with VCenter.
  • Delegate assignments and tasks; manage plant reliability, outage repair, and CLI compliance.
  • Assemble, network, maintain, manage, and implement security on POS and all company PCs.
  • Manage EDI processing which include the setting up of new customers and all the communications facilitating procedures.
  • Show more

Operations support manager example responsibilities.

  • Manage employees to ensure efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
  • Develop desktop images for PC's and laptops.
  • Exceed team goals and KPIs despite reduction in force, budget, and increase work load.
  • Develop and maintain work schedules, interview and hire personnel, and monitored/control payroll expenses.
  • Develop customer experience strategy and translate it into operative plans and KPIs for each operator.
  • Design and develop online employee database / biography system including ldap-base auto updating capabilities to enable user upload of custom data.
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Technical operations manager vs operations support manager skills

Common technical operations manager skills
  • Technical Operations, 10%
  • Customer Service, 9%
  • Project Management, 8%
  • Oversight, 6%
  • Process Improvement, 4%
  • Continuous Improvement, 4%
Common operations support manager skills
  • Customer Service, 15%
  • Project Management, 6%
  • Human Resources, 6%
  • Professional Development, 5%
  • Support Operations, 4%
  • Process Improvement, 4%

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