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The differences between technical operations managers and technical support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a technical operations manager, becoming a technical support manager takes usually requires 1-2 years. Additionally, a technical operations manager has an average salary of $115,501, which is higher than the $106,760 average annual salary of a technical support manager.
The top three skills for a technical operations manager include technical operations, customer service and project management. The most important skills for a technical support manager are customer service, customer satisfaction, and project management.
| Technical Operations Manager | Technical Support Manager | |
| Yearly salary | $115,501 | $106,760 |
| Hourly rate | $55.53 | $51.33 |
| Growth rate | 6% | 10% |
| Number of jobs | 290,052 | 149,977 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 61% |
| Average age | 44 | 42 |
| Years of experience | 6 | 2 |
A technical operations manager is an upper management position in the technical department of an organization; they are considered leaders. They are responsible primarily for planning, coordinating, and executing company technical processes from the beginning to the end. It is part of their responsibility to sustain the technical goals of the company and handle any future potential needs. Typically, they create and sustain the best practice standards for technical operations and set the direction to technical staff in times of uncertainty.
A Technical Support Manager is responsible for supervising the overall technical aspects of an organization to ensure efficient business solutions to support functions and operations. Technical support managers evaluate technical networks and systems, coordinating with the engineering team to identify techniques that would maximize the staff's productivity and enhance operational performance. They also review resolution reports and handle resource allocations to execute business plans according to company requirements and specifications. A Technical Support Manager must have excellent communication and technical skills, especially in identifying process gaps and upgrading system infrastructures.
Technical operations managers and technical support managers have different pay scales, as shown below.
| Technical Operations Manager | Technical Support Manager | |
| Average salary | $115,501 | $106,760 |
| Salary range | Between $87,000 And $152,000 | Between $76,000 And $148,000 |
| Highest paying City | San Francisco, CA | Novato, CA |
| Highest paying state | Washington | California |
| Best paying company | PayPal | BitGo |
| Best paying industry | Retail | Technology |
There are a few differences between a technical operations manager and a technical support manager in terms of educational background:
| Technical Operations Manager | Technical Support Manager | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between technical operations managers' and technical support managers' demographics:
| Technical Operations Manager | Technical Support Manager | |
| Average age | 44 | 42 |
| Gender ratio | Male, 86.5% Female, 13.5% | Male, 81.4% Female, 18.6% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.3% White, 67.6% American Indian and Alaska Native, 0.5% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 11.1% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 10% | 11% |