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Technical support representative jobs in Davenport, IA

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  • Customer Service Representative - Employee Benefits

    CRC Benefits 4.4company rating

    Technical support representative job in Davenport, IA

    This role ensures health insurance broker expectations are exceeded by providing quality information and superior customer service for a defined scope of issues and post benefits enrollment inquires. This is a hybrid role so successful candidates must currently live in the greater Davenport, IA area and have some experience with employee health insurance. Our employees work a hybrid schedule (in office 1 day/week). On the days we are not in the office, our teams are able to collaborate using video and screen sharing technology which means you'll feel like you're part of the team while also enjoying the convenience of working from home. At CRC Benefits (formerly BenefitMall), an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, we recently earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place. KEY RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. • Provides quality information and accurate solutions for a defined scope of customer issues via telephone and email correspondence. • Maintains 100% of available phone time and/or electronic service goals every day, in accordance with current standards and as directed by management. • Determines when customer issues need to be escalated and uses appropriate channels to timely resolution. • Provides quality customer service for issues regarding benefit administration group changes, employee enrollment changes, ID card status, and effective date inquires. • Provides information to brokers or agents on ID, password and address change requests. • Keeps up to date on all Company's policies and promotional offerings. • Actively participates in regular team meetings, providing input to contribute to the team's overall success in achieving customer satisfaction. EDUCATION AND EXPERIENCE The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • High school diploma or GED equivalent • 2+ years of related experience in Customer Service environment in the healthcare/insurance field. • Working knowledge of customer database tools such as HCM solutions. • Working knowledge of medical conditions/terminology and health insurance products. • Prior experience dealing with multiple customer service issues. FUNCTIONAL SKILLS • Possess a good understanding of HIPAA laws and guidelines. • Knowledge of Microsoft Office, specifically Excel, Word, and Outlook Exchange; proficient with various web browsers. • Communicate effectively with all levels of internal and external personnel, both verbally and in writing. • Ability to read, analyze and interpret Explanation of Benefits (EOB). • Read, comprehend, and interpret underwriting procedures, requirements, regulations, and contracts. • Maintain complete confidentiality of information. • Determine when problems should be escalated. • Work in and contribute to a positive team environment. • Complete tasks on time while managing multiple tasks simultaneously. General Description of Available Benefits for Eligible Employees of CRC Group: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of CRC Group offering the position. CRC Group offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. Depending on the position and division, this job may also be eligible for CRC's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
    $29k-35k yearly est. 2d ago
  • Information Technology Specialist

    Insight Global

    Technical support representative job in Moline, IL

    Onsite Technician, Printer Support Contract: 2 Year Contract, Extensions or Conversion Possible Pay Rate: $17.76 / Hourly Required Skills & Experience Experience working in an IT Help Desk or Printer Support Role Experience changing and managing print driver profiles, settings, scripts Experience working with ServiceNow or similar ticketing tools GREAT customer service experience as this role is onsite and customer facing Nice to Have Skills & Experience Familiar with HP's universal print driver (UPD) Job Description: Installing, configuring, and maintaining printer hardware and software Monitor network performance and maintain network security settings for printers and PCs Troubleshoot and resolve IT-related issues reported by end users Update printer drivers using Printer Logic Using WebJet Admin on a daily basis
    $17.8 hourly 2d ago
  • Customer Support Representative

    Collabera 4.5company rating

    Technical support representative job in Milan, IL

    Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility Distributes additional product/service/policy information to customers, dealers Develops common solutions to problems with team members to maintain required service levels. Additional Information All your information will be kept confidential according to EEO guidelines.
    $38k-50k yearly est. 15h ago
  • Technical Services Representative

    Per Mar Security Services 4.2company rating

    Technical support representative job in Davenport, IA

    Work with the best! Per Mar Security, an industry leader in providing integrated security solutions, is seeking hardworking motivated people. Established in 1953, Per Mar Security Services is the largest, family-owned, full-service security company in the Midwest with more than 2,600 team members, operating in 25 branch locations. The company provides full-service security solutions for homes and businesses including security officer services, smart home automation, burglar and fire alarms, access control, security cameras, alarm monitoring, investigative services and background checks. Job Skills / Requirements Do you enjoy working in a fast-paced environment? Are you customer-service oriented with a strong emphasis in technical support? We are looking for a detail-oriented, friendly and helpful person to join our Technical Services team! This position is responsible for providing internal electronic technical support, which includes field technicians, customer care, data entry, monitoring center and sales employees for all branches. Electronic security systems include burglar and fire alarms, CCTV, Access Control systems and all related electronic security equipment in residential, commercial, and industrial environments. This position is NOT remote- it is in office but can be in any part of our footprint. Here's why you want to work here: * Competitive Pay with increases available based on performance * Competitive benefits including education assistance, paid time off, paid holidays, medical and dental insurance with no wait time for coverage! * Stable company with over 60 years of experience providing security to our communities and continued growth * Career Advancement opportunities Here's what you'll be doing: * Take calls from branch offices, field technicians, Customer Care, Data Entry and the Monitoring Center to assist as needed. * Provide remote programming services for all supported alarm panels in the field. * Write alarm panel programs for new installations to be downloaded. * Review all new work orders for accuracy and proper configuration. * Support the branch sales departments and technicians in designing systems and answering technical questions. * Process service tickets requiring downloading such as security code changes, test timers, zoning, etc. * Final test all new installations and make them active in the system. * Manage the radio systems in the field. * Putting system in/out of test on request from authorized individuals. * Provide Hosted Access Control and CCTV services. * Provide CAD drawings for sales presentations and post-operative projects. * Design and print ID badges for employees and customers. * Assist in maintaining minimal inventory levels. Here's what you'll need: * High level of accuracy and attention to detail. * Problem-solving Skills * Excellent written and verbal communication skills. * Above average mathematical skills * Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. * Must have general knowledge and experience with computers including Excel, Word and Access. Auto CAD experience is a plus. Manitou and Sedona knowledge is a plus. * Knowledge of Monitoring Center operations a plus. Education Requirements (All) High School Diploma/GEDAdditional Information / BenefitsBenefits: Medical Insurance, Dental Insurance, Paid Vacation, Paid Holidays, 401K/403b Plan, Educational AssistanceScreening Requirements: Drug Screen, Criminal Background Check
    $37k-45k yearly est. 22d ago
  • Firearms Customer Support Representative

    Rock Island Auction Company

    Technical support representative job in Rock Island, IL

    Rock Island Auction Company (RIAC), the #1 firearms auction house in the world, is searching for full-time Customer Support Representative at Rock Island, Illinois! Deliver world-class customer service as the first point-of-contact for buyers, collectors, and gun enthusiasts across the globe! Be the communication champion with prompt follow-up, meticulous attention to detail, analytical thinking, and sound decision-making. This non-exempt, full-time position is 100% on-site with an hourly gross base rate of $20.00 and eligibility for insurance benefits after meeting the required waiting period. Pay days are every Thursday! RIAC standard hours of operations are Monday through Friday, 8:00 a.m. - 5:00 p.m. CST with overtime and weekend hours, as needed. Click here to check out RIAC's hiring video! What does world-class customer service look like? It's all about relationships! Build and maintain long-lasting relationships with buyers and collectors. Keep meticulous records of all customer interactions to meet (or EXCEED!) company standards for confidentiality, quality, compliance, productivity, efficiency, and client expectations. Unite as a team while empowering co-workers to meet targets and goals. Engage in active listening and problem solving with customers to answer questions, resolve issues, address concerns, and if necessary, escalate to the next level. Why work for RIAC? Weekly pay! Paid time off and holidays! A la carte insurance benefits package, including FSA or HSA, company-paid life insurance and AD&D! 401(k) with company match! See some of the most rare and unusual firearms, military and historic collectibles! Complimentary fountain soda, fruit, oatmeal and treats! Monthly employee engagement events! Opportunities for upward mobility! Qualified candidates meet the following requirements: High school diploma, GED, or equivalent required; Two years' previous customer support experience, or similar experience required; Intermediate proficiency using Microsoft Office (Outlook, Word, Excel); Strong data entry skills and attention to detail; Ability to work six (6) auction weekends per year; and Ability to obtain and maintain active FOID card status (Illinois residents only). Physical Requirements Constant sedentary work for prolonged periods up to 100% of the time with occasional moving and transporting up to 10 pounds. Must be able to constantly communicate and exchange accurate information. Must be able to detect, identify, inspect, observe, perceive and assess customer service operations. Constantly operates and uses telephone, computer and other relevant equipment and office machinery. Constantly works around firearms, bladed weaponry, historic relics, and valuable collectibles. Rock Island Auction Company has been the #1 firearms auction house in the world every year since 2003. Today, RIAC employs a growing team of about 150 people and continues to set industry standards and expectations year over year. Between our 6 public auctions and 8+ online auctions each year, we sell tens of thousands of firearms, bladed weapons, military artifacts, and firearms accessories annually. We have a habit of excellence, regularly breaking and re-breaking our own records and redefining success in our industry, as more and more customers admire our results and trust our reputation. The employer and its subsidiaries are Equal Employment Opportunity (EEO) employers. To learn more about EEO, please review "EEO is the Law" poster in English (including a screen-readable electronic version), Spanish, Arabic, and Chinese.
    $20 hourly Auto-Apply 60d+ ago
  • On-Call IT Field Technician & TV Configuration -Davenport-Moline-Rock IA- IL NEW

    Geeks On Site 3.1company rating

    Technical support representative job in Davenport, IA

    On-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
    $35 hourly Auto-Apply 60d+ ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Technical support representative job in Moline, IL

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-36k yearly est. 15h ago
  • Tax Engagement Support Services (TESS) Specialist

    RSM 4.4company rating

    Technical support representative job in Davenport, IA

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. *This position requires in-office support 5 days a week* Responsibilities: Printing and assembling tax returns utilizing firm software tools and Route Sheet instructions in the workflow tool to ensure all required client deliverables are included in documents saved to document management system and for delivery to external clients. New client setup, tax organizers, scanning of client workpapers, if applicable, tax return delivery, workflow reporting and due date tracking as well as for meeting expectations for timeliness, responsiveness, accuracy, and service quality. Preparation of tax client documents such as engagement letters, statements of work, and other requested deliverables. Using deep understanding of the overall tax return process, takes ownership of the e-file process including monitoring and releasing external client tax returns to the taxing authorities, ensuring correct returns are released and all filing deadlines are timely met. Track for acceptance, transmission errors and rejections and resolve as appropriate. Required Qualifications: High school diploma or GED Strong technical aptitude, able to quickly master a variety of tax software and company tools Role will require specialized training for both tools and process Ability to problem solve in a fast-paced deadline driven environment Ability to communicate effectively both verbally and in writing Basic to intermediate Microsoft Office Skills Strong attention to detail, ability to work independently Problem solving skills allowing for independent decision making Demonstrates a working knowledge of the technology tools within assigned responsibilities Effective organization and time management skills Ability to manage multiple tasks At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM's background check process, including information about job duties that necessitate the use of one or more types of background checks, click here. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $46,100 - $73,700
    $46.1k-73.7k yearly Auto-Apply 17d ago
  • IT Internship - Power Platform Software Engineer

    Dot Foods 4.4company rating

    Technical support representative job in Sterling, IL

    Department: Information Technology Reports To: IT Manager Pay Range: $17 - $19 You're a creative, a tech-wiz, and detail oriented. You think logically but also dream up ideas outside of the box. You are curious, a problem-solver, enjoy tinkering with technology, and provide excellent customer service. If this sounds like you, Dot Foods wants you on our team. As an IT Intern for software development, you will train, learn, and work with the IT department to gain understanding of workflows, processes, and how IT interacts with other parts of the business. You'll complete a minimum of one assigned project for review and possible implementation, in addition to gaining valuable professional work experience, knowledge, and skills. WHAT YOU'LL DO Job-shadow within the IT department to deliver solutions and improve functionality Lead and own assigned project(s) within application development Participate in a team project with other interns Participate in activities related to Agile software development methodologies Problem-solve through research, collecting data, and analyzing to determine best processes and methods Review, update, and track a variety of reports Present project information at the culmination of the internship to communicate research, findings, analysis, and any recommendations Apply lean thinking to identify and eliminate waste in all areas of the position WORK STATEMENT Dot Foods is not currently hiring individuals for this position who now or in the future require YOU MUST HAVE Good standing as full-time student actively pursuing a Bachelor's degree at an accredited college/university Minimum cumulative G.P.A. of 3.0 on a 4.0 scale Ability to manage multiple projects and priorities Proficiency in Microsoft Office programs Creative & innovative thinking YOU MAY ALSO HAVE Degree work towards a Bachelor's degree in Computer Science, MIS, Engineering, or a related field Professional verbal, written, and interpersonal communication skills Programming and database experience or aptitude Exposure to one or more: Microsoft C#, .Net, SQL ROLE SPECIFICS Work a minimum of 350 hours during internship tenure Attend Dot specific business and personal development intern training events Potential for minimal overnight travel; ability to travel without restriction by all modes of transportation WHO WE ARE Dot Foods makes products more accessible and affordable to the food industry. We add efficiency to the supply chain and build strong partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here. WHAT DOT CAN OFFER YOU As a family-owned and-operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with: Competitive Hourly Pay Extensive benefits including medical, dental, 401k, and profit-sharing Significant advancement opportunities Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules, and policies regarding safety. EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.
    $17-19 hourly 60d+ ago
  • Support Level 1 - Rock Island IL

    Msccn

    Technical support representative job in Rock Island, IL

    ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. WE DELIVER CUSTOMER SUCCESS Dover Precision Components delivers products and services that enhance performance, improve safety, reduce carbon emissions, and accelerate clean energy adoption, through collaborative customer relationships, expert engineering, and an innovative culture. Our strong Company portfolio is comprised of long products and services offered under Cook Compression, Cook Mechanical Field Services, Waukesha Bearings, Waukesha Magnetic Bearings, Inpro/Seal, Bearings Plus, and FW Murphy Production Controls. Our global footprint reaches more than twelve locations in the Americas and more than six locations in Europe and China. BUILDING POTENTIAL. SUSTAINING PERFORMANCE. BOOSTING FUTURES. We are diligent in recognizing our employees' needs and providing an enriching experience through professional developmental opportunities. Our authentic, collaborative company culture, combined with a competitive suite of health and welfare offerings, emulates who we are. We are Dover Precision Components, #LifeAtDPC Summary: Provides support for all value streams within the plant. Support roles include Saw, Briquetter, Parser, Job Coordinator, Material Handler, Receiving and Shipping. Responsibilities: Properly complete required paperwork Participate in daily preventative maintenance and cleaning schedule Complete assigned support tasks Additional Qualifications/Responsibilities Minimum required qualifications: High School diploma or equivalency Basic math skills, including addition, subtraction, multiplication, and division, using whole numbers, fractions, and decimals Basic computer skills Strong focus on safety and quality initiatives Industrial manufacturing experience preferred The ideal candidate possesses the following experience, skills, and abilities: Ability to work independently as well as contributing to the team Ability to read, analyze and interpret drawings and blueprints Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form Ability to deal with problems involving variables in standardized situations Ability to organize time effectively, determine priorities, and move work forward Understanding of basic metrology Knowledge of bearing isolators is a plus Demonstrated ability to identify problems and suggest effective resolutions Strong communication skills Work Arrangement : Onsite Pay Range: $18.00 - $24.60 per hour Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.
    $18-24.6 hourly 60d+ ago
  • IT Control Testing Lead/Associate Specialist

    Northern Trust 4.6company rating

    Technical support representative job in New Boston, IL

    Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service. Continue to learn, grow and evolve No matter what greater means to you, we can help you find it. We believe in empowering our partners with the resources, support and opportunities to achieve greater and reach their full potential. A strong focus on individual career development and growth is just one way we help you reach your goals. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to strengthening the communities in which we live and work. We are seeking an Associate Specialist, Control Tester to join our newly established Centralized 1LoD Control Testing function (1LoD Control Testing). This 1LOD Testing team aims to standardize and enhance our control testing practices across all Business Units and Corporate Functions. As a key member of this team, you will play a pivotal role in supporting risk management activities across the organization. This includes the opportunity to be immersed across multiple operational and compliance areas, with opportunities to specialize in specific areas of interest. This role will operate under general supervision; however, will primarily work independently to actively execute control test plans and support Testers within the team with their respective execution. Regular activities include a risk-based control review, effective test execution, and an in-depth analysis of control test results to identify key trends and solutions. The key responsibilities of the role include: Leads controls testing execution including walkthroughs, design, and operating effectiveness testing. Performs quality review over testing workpapers (produced by other testers) to ensure execution and documentation meet First Line of Defense Control Testing Methodology and testing quality expectations. Lead representative to ensure relevant stakeholders are appropriately engaged in all critical testing phases. Provides support to Tester(s) to ensure testing is being performed effectively and efficiently. Responsible for monitoring all testing phases including escalation of significant deficiencies and/or testing delays. Compile, manage, submit and socialize required monthly, quarterly or annual reporting including test results, dashboards and/or testing issue remediation status. Responsible for assisting in the identification and escalation of follow-ups and potential deficiencies. Work closely with the business partners to obtain issue remediation action plans, track and report status of remediation actions, including maintaining dialogue with the business to ensure timely remediation of issues. Assist with control projects, operational and/or corporate risk initiatives, where directed. The successful candidate will benefit from having: College or university degree is preferred 10+ years of risk and control experience Experience in financial services industry Deep understanding of control frameworks and testing methodologies Self-motivated with strong collaboration and communication skills, both verbal and written, with varying organizational levels including senior management Excellent analytics skills and attention to detail Strong interpersonal and leadership skills, including experience mentoring Ability to juggle multiple tasks while effectively able to work towards deadlines Salary Range: $95,600 - 162,400 USD Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component. Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at *****************. We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.
    $95.6k-162.4k yearly Auto-Apply 60d+ ago
  • Information Technology (IT) Internship (Summer 2026)

    MacLean-Fogg 4.3company rating

    Technical support representative job in Sterling, IL

    MacLean-Fogg is a global manufacturing company with more than 100 years of innovation and excellence. Guided by our core values-Integrity, People, Customers, and Stewardship-we continue to build on a century-long legacy while driving the future of manufacturing. Our diverse businesses serve the automotive, industrial, and other critical industries, creating an environment where talent thrives, creativity flourishes, and collaboration drives success. Location: Multiple U.S. Locations - View all locations Program Duration: Summer 2026 (10 Weeks) Pay Range: $18-$25 per hour (based on location, experience, and academic level) Program Overview Our Summer Internship Program offers real-world exposure to IT systems, applications, and infrastructure while contributing to meaningful projects from day one. Over 10 weeks, you will gain: Hands-on experience in enterprise technology and digital solutions. Mentorship and guidance from experienced industry leaders. A professional network across functions and facilities. Career-ready technical and professional skills. When applying, you will be prompted to select all MacLean-Fogg locations where you are interested in being considered. What You'll Do As an Information Technology Intern, you will: Assist with system administration, troubleshooting, and IT support. Support projects in areas such as cloud computing, cybersecurity, networking, or ERP systems. Participate in software/application testing and documentation. Contribute to data management, reporting, and process automation initiatives. Complete a capstone intern project and present results to leadership. Qualifications We're seeking motivated students who are ready to learn, grow, and contribute: Currently pursuing a degree in Information Technology, Computer Science, Management Information Systems, or related field. Minimum 3.0 cumulative GPA (on a 4.0 scale). Familiarity with Microsoft Office 365, networking, programming, or database concepts preferred. Strong analytical, problem-solving, and communication skills. Collaborative mindset with a willingness to take initiative. Ability to work on-site at one of our locations for the duration of the program. Compensation & Benefits Competitive hourly pay. Skill development through hands-on learning. Structured mentorship and feedback. Networking opportunities with peers and professionals. Experience presenting to leadership at program completion.
    $18-25 hourly 2d ago
  • Temporary Retail Sales Support

    Maurices 3.4company rating

    Technical support representative job in Sterling, IL

    Brand Overview:As a hometown specialty retailer, maurices is deeply committed to bringing affordable, versatile, and flattering fashion to small towns across North America. We inspire women of all ages to look and feel their best - just as they are. With 900+ stores, we've earned our reputation as a leader in hometown fashion. The true secret to our success is deeply rooted in our commitment to our values.Ready to apply? We currently have an opportunity for a Temporary Retail Sales Support to join our team located at our Store 0081-Northland ShpCtr-maurices-Sterling, IL 61081. Ready to help bring feel good fashion for real life™ to hometowns across North America? We're looking for individuals with a passion for fashion that have what it takes to give the kind of exceptional service our customers know, love and deserve from us. Since 1931, we've helped women look and feel their best every day - making maurices not only a special place to shop, but a great place to work and connect. Apply today! Position Overview: Looking to work in a fast-paced environment? Join our team for the holiday season and earn some extra cash and a 40% discount. You'll get to help our customers find gifts for family and friends as well as dress themselves for all their holiday events! As a member of our team, you'll provide excellent service to our customers and make sure the store looks great! And we'll make sure you have fun while doing it! Apply today if you are people focused, goal oriented, have a flexible schedule. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. New Hire Wage Range: $15.00 - $15.30 Location: Store 0081-Northland ShpCtr-maurices-Sterling, IL 61081 Position Type:Temporary (Fixed Term)/Part time Benefits Overview: ********************************* Equal Employment Opportunity The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process. Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.
    $15-15.3 hourly Auto-Apply 12d ago
  • Information Technology Internship - Summer 2026

    Cbi Bank & Trust

    Technical support representative job in Muscatine, IA

    Requirements What You Have: Candidates should be working towards a Bachelor of Science (BS) in Information Technology, MIS, Computer Science, or related field. Junior-level coursework is preferred. A minimum GPA of 2.8 or higher. Preference will be given to applicants with relevant work experience, internships, or involvement in related activities such as tutoring or business fraternities. What You're Good At: Strong computer skills; proficient with Microsoft Office Suite and familiarity with Windows operating systems. Basic knowledge of networking, hardware, and security concepts. Strong problem-solving and analytical skills. Strong communication and collaboration skills. Ability to maintain confidentiality and follow security protocols. Proactive and driven, exhibiting a strong sense of initiative. A leader among peers. Salary Description $20/hour
    $20 hourly 60d+ ago
  • Information Technology Internship - Summer 2026

    CBI Bank & Trust

    Technical support representative job in Muscatine, IA

    Job DescriptionDescription: CBI Bank & Trust is a community banking organization, headquartered in Muscatine, Iowa, with 24 locations throughout Eastern Iowa and Western-Central Illinois, and the Stateline region of Illinois/Wisconsin. All our decisions are based on what is best for the communities, businesses, and individuals we serve. Internship Summary: We are looking for an IT Intern to join our team this summer! This internship provides exposure to IT operations in a regulated banking environment, including support, security, and project-based learning opportunities. The intern will work alongside IT professionals to gain real-world experience in system support, troubleshooting, and technology solutions. Location: This opportunity is on-site and can be at our Muscatine or Quad Cities locations, based on your geographic preference. What You Will Do: Provide first-level technical support to employees (hardware, software, and network issues). Assist with IT help desk tickets, troubleshooting, and documentation. Support system upgrades, installations, and testing. Learn and apply cybersecurity best practices within a banking environment. Assist in maintaining IT asset inventory and system documentation. Participate in IT projects such as system rollouts or process improvements. Collaborate with the IT team on initiatives to enhance system efficiency and user experience. Participate in professional development, educational, and networking opportunities. Present your project and summer experience at the conclusion of the internship. Gain a broad understanding of our industry and operations through mentorship, training, and shadowing opportunities. Requirements: What You Have: Candidates should be working towards a Bachelor of Science (BS) in Information Technology, MIS, Computer Science, or related field. Junior-level coursework is preferred. A minimum GPA of 2.8 or higher. Preference will be given to applicants with relevant work experience, internships, or involvement in related activities such as tutoring or business fraternities. What You're Good At: Strong computer skills; proficient with Microsoft Office Suite and familiarity with Windows operating systems. Basic knowledge of networking, hardware, and security concepts. Strong problem-solving and analytical skills. Strong communication and collaboration skills. Ability to maintain confidentiality and follow security protocols. Proactive and driven, exhibiting a strong sense of initiative. A leader among peers.
    $27k-38k yearly est. 24d ago
  • Customer Support Representative

    Collabera 4.5company rating

    Technical support representative job in Milan, IL

    Collabera is an industry leading IT recruitment & staffing services agency. Top 10 in the U.S. Ranked 'Best Staffing Firms to Work For' 6 years in a row. Job Description Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility Distributes additional product/service/policy information to customers, dealers Develops common solutions to problems with team members to maintain required service levels. Additional Information All your information will be kept confidential according to EEO guidelines.
    $38k-50k yearly est. 60d+ ago
  • Technical Services Representative (PMC)

    Per Mar Security Services 4.2company rating

    Technical support representative job in Davenport, IA

    Work with the best! Per Mar Security, an industry leader in providing integrated security solutions, is seeking hardworking motivated people. Established in 1953, Per Mar Security Services is the largest, family-owned, full-service security company in the Midwest with more than 2,600 team members, operating in 25 branch locations. The company provides full-service security solutions for homes and businesses including security officer services, smart home automation, burglar and fire alarms, access control, security cameras, alarm monitoring, investigative services and background checks. Job Skills / Requirements Do you enjoy working in a fast-paced environment? Are you customer-service oriented with a strong emphasis in technical support? We are looking for a detail-oriented, friendly and helpful person to join our Technical Services team! This position is responsible for providing internal electronic technical support, which includes field technicians, customer care, data entry, monitoring center and sales employees for all branches. Electronic security systems include burglar and fire alarms, CCTV, Access Control systems and all related electronic security equipment in residential, commercial, and industrial environments. This position is NOT remote- it is in office but can be in any part of our footprint. Here's why you want to work here: Competitive Pay with increases available based on performance Competitive benefits including education assistance, paid time off, paid holidays, medical and dental insurance with no wait time for coverage! Stable company with over 60 years of experience providing security to our communities and continued growth Career Advancement opportunities Here's what you'll be doing: Take calls from branch offices, field technicians, Customer Care, Data Entry and the Monitoring Center to assist as needed. Provide remote programming services for all supported alarm panels in the field. Write alarm panel programs for new installations to be downloaded. Review all new work orders for accuracy and proper configuration. Support the branch sales departments and technicians in designing systems and answering technical questions. Process service tickets requiring downloading such as security code changes, test timers, zoning, etc. Final test all new installations and make them active in the system. Manage the radio systems in the field. Putting system in/out of test on request from authorized individuals. Provide Hosted Access Control and CCTV services. Provide CAD drawings for sales presentations and post-operative projects. Design and print ID badges for employees and customers. Assist in maintaining minimal inventory levels. Here's what you'll need: High level of accuracy and attention to detail. Problem-solving Skills Excellent written and verbal communication skills. Above average mathematical skills Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Must have general knowledge and experience with computers including Excel, Word and Access. Auto CAD experience is a plus. Manitou and Sedona knowledge is a plus. Knowledge of Monitoring Center operations a plus. Education Requirements (All) High School Diploma/GED Additional Information / Benefits Benefits: Medical Insurance, Dental Insurance, Paid Vacation, Paid Holidays, 401K/403b Plan, Educational Assistance This job reports to the Technical Services Manager This is a Full-Time position 1st Shift. Number of Openings for this position: 1
    $37k-45k yearly est. 22d ago
  • On-Call IT Field Technician & TV Configuration -Davenport-Moline-Rock IA- IL NEW

    Geeks On Site 3.1company rating

    Technical support representative job in Davenport, IA

    Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support
    $26k-37k yearly est. 12d ago
  • IT Internship - Application Development

    Dot Foods 4.4company rating

    Technical support representative job in Sterling, IL

    Department: Information Technology Reports To: IT Manager Pay Range: $17 - $19 You're a creative, a tech-wiz, and detail oriented. You think logically but also dream up ideas outside of the box. You are curious, a problem-solver, enjoy tinkering with technology, and provide excellent customer service. If this sounds like you, Dot Foods wants you on our team. As an IT Intern for software development, you will train, learn, and work with the IT department to gain understanding of workflows, processes, and how IT interacts with other parts of the business. You'll complete a minimum of one assigned project for review and possible implementation, in addition to gaining valuable professional work experience, knowledge, and skills. WHAT YOU'LL DO Job-shadow within the IT department to deliver solutions and improve functionality Lead and own assigned project(s) within application development Participate in a team project with other interns Participate in activities related to Agile software development methodologies Problem-solve through research, collecting data, and analyzing to determine best processes and methods Review, update, and track a variety of reports Present project information at the culmination of the internship to communicate research, findings, analysis, and any recommendations Apply lean thinking to identify and eliminate waste in all areas of the position WORK STATEMENT Dot Foods is not currently hiring individuals for this position who now or in the future require YOU MUST HAVE Good standing as full-time student actively pursuing a Bachelor's degree at an accredited college/university Minimum cumulative G.P.A. of 3.0 on a 4.0 scale Ability to manage multiple projects and priorities Proficiency in Microsoft Office programs Creative & innovative thinking YOU MAY ALSO HAVE Degree work towards a Bachelor's degree in Computer Science, MIS, or a related field Professional verbal, written, and interpersonal communication skills Programming and database experience or aptitude Exposure to one or more: Microsoft C#, .Net, SQL ROLE SPECIFICS Work a minimum of 350 hours during internship tenure Attend Dot specific business and personal development intern training events Potential for minimal overnight travel; ability to travel without restriction by all modes of transportation WHO WE ARE Dot Foods makes products more accessible and affordable to the food industry. We add efficiency to the supply chain and build strong partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here. WHAT DOT CAN OFFER YOU As a family-owned and-operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with: Competitive Hourly Pay Extensive benefits including medical, dental, 401k, and profit-sharing Significant advancement opportunities Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules, and policies regarding safety. EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.
    $17-19 hourly 60d+ ago
  • Information Technology (IT) Internship (Summer 2026)

    MacLean-Fogg 4.3company rating

    Technical support representative job in Maquoketa, IA

    MacLean-Fogg is a global manufacturing company with more than 100 years of innovation and excellence. Guided by our core values-Integrity, People, Customers, and Stewardship-we continue to build on a century-long legacy while driving the future of manufacturing. Our diverse businesses serve the automotive, industrial, and other critical industries, creating an environment where talent thrives, creativity flourishes, and collaboration drives success. Location: Multiple U.S. Locations - View all locations Program Duration: Summer 2026 (10 Weeks) Pay Range: $18-$25 per hour (based on location, experience, and academic level) Program Overview Our Summer Internship Program offers real-world exposure to IT systems, applications, and infrastructure while contributing to meaningful projects from day one. Over 10 weeks, you will gain: Hands-on experience in enterprise technology and digital solutions. Mentorship and guidance from experienced industry leaders. A professional network across functions and facilities. Career-ready technical and professional skills. When applying, you will be prompted to select all MacLean-Fogg locations where you are interested in being considered. What You'll Do As an Information Technology Intern, you will: Assist with system administration, troubleshooting, and IT support. Support projects in areas such as cloud computing, cybersecurity, networking, or ERP systems. Participate in software/application testing and documentation. Contribute to data management, reporting, and process automation initiatives. Complete a capstone intern project and present results to leadership. Qualifications We're seeking motivated students who are ready to learn, grow, and contribute: Currently pursuing a degree in Information Technology, Computer Science, Management Information Systems, or related field. Minimum 3.0 cumulative GPA (on a 4.0 scale). Familiarity with Microsoft Office 365, networking, programming, or database concepts preferred. Strong analytical, problem-solving, and communication skills. Collaborative mindset with a willingness to take initiative. Ability to work on-site at one of our locations for the duration of the program. Compensation & Benefits Competitive hourly pay. Skill development through hands-on learning. Structured mentorship and feedback. Networking opportunities with peers and professionals. Experience presenting to leadership at program completion.
    $18-25 hourly 60d+ ago

Learn more about technical support representative jobs

How much does a technical support representative earn in Davenport, IA?

The average technical support representative in Davenport, IA earns between $26,000 and $39,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.

Average technical support representative salary in Davenport, IA

$32,000
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