Technical support representative jobs in Davenport, IA - 166 jobs
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Customer Support Representative
Collabera 4.5
Technical support representative job in Milan, IL
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility
Distributes additional product/service/policy information to customers, dealers
Develops common solutions to problems with team members to maintain required service levels.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$38k-50k yearly est. 1d ago
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Customer Support Representative
Culligan 65Ia
Technical support representative job in Davenport, IA
Job DescriptionBenefits:
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
We offer competitive compensation & benefits including:
Medical
Dental
Vision
life
401(k)
Paid time off
Company Overview
As the worlds leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state of the art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems and whole-house filtration systems.
Job Summary
Culligan Water is seeking an individual experienced in customer-focused positions. The customer service representative works directly with customers to fulfill orders, resolve problems, and attend to related needs. Our products include water softeners, drinking water systems and solutions for problem water.
The goal of this position is to supply a superior level of service that exceeds the customers expectations. To be a successful customer service rep, you should be detail orientated, organized, and have strong interpersonal and communication skills.
Responsibilities
Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts.
Follow company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base.
Answer customer inquiries on the telephone.
Schedule service and delivery orders. Coordinate schedules with the service/operations team.
Bill service, delivery, and new installation orders.
Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans.
Refer unresolved customer grievances to designated departments for further investigation.
Follow all rules and regulations pertaining to safety and Culligan policies.
Complete any other responsibilities as assigned.
Must be able to lift 50 lbs
Qualifications
High school diploma or GED.
Minimum two years of customer service experience preferred.
Strong time management and project management skills.
Proficient in Microsoft Office (word, excel, outlook).
Excellent communication skills, both written and verbal.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies in this position.
Resourcefulness, Customer Focus, Team Player, Adaptability, Integrity, Detail Orientated, Communication, Accountability, Organization
$34k-43k yearly est. 29d ago
Intern - Corp IT, Grid Operations Applications
Berkshire Hathaway Energy 4.8
Technical support representative job in Davenport, IA
MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation. MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation. MidAmerican Energy Company has an exciting career opportunity available. Take the next step in your career and apply now!
Skills for Success
* Effective oral and written communication skills.
* Effective analytical and problem-solving skills.
* Effective interpersonal skills and customer relationship skills
* Ability to prioritize and handle multiple tasks and projects concurrently.
* Experience using Python to develop machine learning or statistical models.
* Experience using SQL to work with database tables and ETL processes.
* Taken coursework in data analytics, machine learning, statistics, or computational mathematics preferred.
Qualifications
* Must be a college student, sophomore, or higher standing, currently enrolled in a bachelor's or master's degree program in computer science, software engineering, management information systems, or related field of study.
* Must be available Spring 2026 - August 2026.
Primary Job Duties and Responsibilities
* Experience with Core Unix/Linux Server CLI, File/text processing, Text Editors, Shell scripting
* Programming experience with Microsoft .Net Technologies (Preferably C#)
* Experience with Oracle or SQL Server Databases like writing SQL queries, stored procedures etc.
Performance Expectations
* Perform responsibilities as directed within determined time frames and with a high degree of accuracy.
* Establish and maintain effective work relationships within the department and the company.
* Maintain the professional competence, knowledge and skills necessary to effectively complete responsibilities; enhance job knowledge and abilities by taking personal responsibility for professional development and training.
* Maintain sensitive and confidential information regarding company information.
* Attend work on a regular basis and support the company's employee policies and procedures, including workplace safety rules.
* Ensure all compliance aspects of position are known and followed; understand and comply with all policies, codes and regulations applicable to position and company.
$26k-34k yearly est. Auto-Apply 37d ago
Computer Field Technician
Bc Tech Pro 4.2
Technical support representative job in Moline, IL
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-4 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$27k-36k yearly est. 1d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support representative job in Moline, IL
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$63k-87k yearly est. 21d ago
OB Tech - Birth Center
Regional Health Services of Howard County 4.7
Technical support representative job in Davenport, IA
At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well. MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety.
Want to learn more about MercyOne Genesis? Click here: MercyOne Genesis | Stronger. Together. As One!
Join the MercyOne Family! We are looking to hire an OB Tech
As an OB Tech at MercyOne, you will provide assistance to nursing staff and physicians in various patient care and non-patient care activities. In a caring, and efficient manner, performs tasks that supports customer service and are necessary to maintain a safe and organized work environment with the following key accountabilities: assisting with department related clerical, housekeeping, and supply/equipment/facility maintenance tasks; supporting patient care activities and responding to emergencies as directed by the Registered Nurse through the support of the standards
Position Title: OB Tech
Department: Birth Center
Schedule:
* 1st and 2nd shift - mix between the two shifts.
* Full Time .9 (36 hours per week)
* Rotating Holidays
General Requirements
* Licensures/Registration: Certified Nursing Assistant
* Special Training: Basic Life Support
* Training Preferred: Word processing, spreadsheets, medical terminology
* No experience required.
Education:
* High school graduation or equivalent
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
$25k-30k yearly est. 9d ago
Associate Technician Monday to Friday 11:00 am to 7:30 pm
Essilorluxottica
Technical support representative job in Milan, IL
Requisition ID: 915449 Store #: WM0152 Optical Direct Edge & Mount MILAN Position: Full-Time Total Rewards: Benefits/Incentive Information Since 1915, Walman Optical has served thousands of independent eye care professionals providing solutions for all of their optical needs. Our experienced and knowledgeable team helps businesses grow while providing quality eyewear and unmatched service for an exceptional patient experience. With us, you'll bring our most advanced technology and innovative products to our partners.
As a division of Walman, our collective mission is to enrich the lives of our customers, employees and the communities we serve through better vision.
Walman is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!GENERAL FUNCTION
The Associate Technician is responsible for the set-up, operation, and basic maintenance of equipment within the assigned area for work task/job in surface or finish portions of lab production.
MAJOR DUTIES AND RESPONSIBILITIES
Perform various tasks of area production machine functions:
Interpretation of Rx work ticket
Perform production operations on specified equipment in accordance with established procedures
Perform basic/routine maintenance of assigned equipment
Ability to troubleshoot mal-functioning equipment and advise supervisor as to possible remedy
Specific tasks include but not be limited to:
Lens wash
Tool selection/replacement
Equipment set up for daily production
Equipment clean up at day's end
Prepare all necessary solutions or slurry mixtures for lens production process (when applicable) and insure sufficient supplies are available.
Perform daily and weekly calibration of equipment as directed by area supervisor and in accordance with established divisional operation procedures.
Effectively communicate with all levels of the laboratory to assure understanding and the proper application of company policies, practices and procedure.
Maintain work area and common areas of department in a neat, clean, and organized condition.
Understand and follows all company and laboratory policies and procedures and ensure compliance with all attendance & safety rules and regulations. Maintain confidentiality of all proprietary information.
Willingly assist others as necessary to keep work current, meet deadlines or maintain an even workload. Cooperate with other employees and demonstrate a good attitude. Perform an acceptable quantity and quality of work on time as required.
Provide proper training, work direction, and technical guidance for less experienced employees. Attend in-house or sponsored training meetings when necessary.
Perform other duties as assigned.
This position requires exposure to one or more hazardous substances/chemicals which requires safety training.
BASIC QUALIFICATIONS
High school diploma, GED or equivalent work experience
Ability to multi-task, orientation to detail and ability to operate in a fast-paced environment.
Basic high school level math skills required
Ability to lift/move up to 50 pounds
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ************ (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email ********************************.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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Nearest Major Market: Davenport
Nearest Secondary Market: Moline
Job Segment:
Social Media, Marketing
$45k-77k yearly est. 7d ago
Tax Engagement Support Services (TESS) Specialist
RSM 4.4
Technical support representative job in Davenport, IA
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
*This position requires in-office support 5 days a week*
Responsibilities:
Printing and assembling tax returns utilizing firm software tools and Route Sheet instructions in the workflow tool to ensure all required client deliverables are included in documents saved to document management system and for delivery to external clients.
New client setup, tax organizers, scanning of client workpapers, if applicable, tax return delivery, workflow reporting and due date tracking as well as for meeting expectations for timeliness, responsiveness, accuracy, and service quality.
Preparation of tax client documents such as engagement letters, statements of work, and other requested deliverables.
Using deep understanding of the overall tax return process, takes ownership of the e-file process including monitoring and releasing external client tax returns to the taxing authorities, ensuring correct returns are released and all filing deadlines are timely met. Track for acceptance, transmission errors and rejections and resolve as appropriate.
Required Qualifications:
High school diploma or GED
Strong technical aptitude, able to quickly master a variety of tax software and company tools
Role will require specialized training for both tools and process
Ability to problem solve in a fast-paced deadline driven environment
Ability to communicate effectively both verbally and in writing
Basic to intermediate Microsoft Office Skills
Strong attention to detail, ability to work independently
Problem solving skills allowing for independent decision making
Demonstrates a working knowledge of the technology tools within assigned responsibilities
Effective organization and time management skills
Ability to manage multiple tasks
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at **************************************************
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $46,100 - $73,700
$46.1k-73.7k yearly Auto-Apply 60d+ ago
Technical Service Representative
Van Packer
Technical support representative job in Buda, IL
Job DescriptionSalary: $20-$23 based on expierance
We are seeking a Technical Service Representativetosupport our sales and engineering teams in preparing accurate quotes and technical documentation for stainless steel chimney exhaust and kitchen grease duct exhaust systems. This role requires strong problem-solving skills, attention to detail, and the ability to interpret architectural and mechanical drawings. The ideal candidate will have experience with AutoCAD and SolidWorks and a solid understanding of mechanical drafting and sheet metal fabrication.
Key Responsibilities:
Review project specifications, blueprints, and mechanical plans to determine material and design requirements for chimney exhaust and grease duct systems.
Provide accurate and timely quotationsbased on customer requirements, material costs, and labor estimates.
Utilize AutoCAD and SolidWorksto create detailed technical drawings and system layouts.
Collaborate with the sales team to ensure designs align with customer expectations and code compliance.
Assist customers, engineers, and contractors with product selection and technical inquiries.
Maintain a strong understanding of relevant codes and standards, including NFPA 96, UL 1978, and UL 2221for grease ducts.
Prepare and update documentation, including installation instructions, submittals, and engineering specifications.
Work closely with the manufacturing team to ensure feasibility and accuracy of quoted designs.
Identify cost-saving opportunities in designs without compromising quality or compliance.
Qualifications & Requirements:
Associates or Bachelors degree in Mechanical Engineering, Drafting, or a related field(or equivalent experience).
Experience with AutoCAD and SolidWorksfor technical drawing and design.
Prior experience in estimating, quoting, or mechanical drafting(preferably in stainless steel fabrication or HVAC systems).
Knowledge of chimney exhaust, grease duct systems, or ventilation productsis a plus.
Strong attention to detail and the ability to analyze complex mechanical drawings.
Excellent communication and problem-solving skills.
Ability to manage multiple projects and meet deadlines.
Familiarity with manufacturing processes, material properties, and sheet metal fabrication.
Preferred Qualifications:
Experience working in the commercial or industrial HVAC industry.
Understanding of UL and NFPA regulationsrelated to grease ducts and chimney exhaust systems.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Experience working with ERP or quoting software.
Benefits:
Competitive salary based on experience
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Professional development and training opportunities
Pay Scale: $20-$23 based on experience.
$20-23 hourly 8d ago
Temporary Retail Sales Support
Maurices 3.4
Technical support representative job in Davenport, IA
Brand Overview:As a hometown specialty retailer, maurices is deeply committed to bringing affordable, versatile, and flattering fashion to small towns across North America. We inspire women of all ages to look and feel their best - just as they are. With 900+ stores, we've earned our reputation as a leader in hometown fashion. The true secret to our success is deeply rooted in our commitment to our values.Ready to apply? We currently have an opportunity for a Temporary Retail Sales Support to join our team located at our Store 1373-Northpark Mall-maurices-Davenport, IA 52806.
Ready to help bring feel good fashion for real life™ to hometowns across North America? We're looking for individuals with a passion for fashion that have what it takes to give the kind of exceptional service our customers know, love and deserve from us. Since 1931, we've helped women look and feel their best every day - making maurices not only a special place to shop, but a great place to work and connect. Apply today!
Position Overview:
Looking to work in a fast-paced environment? Join our team for the holiday season and earn some extra cash and a 40% discount. You'll get to help our customers find gifts for family and friends as well as dress themselves for all their holiday events! As a member of our team, you'll provide excellent service to our customers and make sure the store looks great! And we'll make sure you have fun while doing it! Apply today if you are people focused, goal oriented, have a flexible schedule. The above information has been designed to indicate the general nature and level of work performed by employees within this classification.
Location:
Store 1373-Northpark Mall-maurices-Davenport, IA 52806
Position Type:Temporary (Fixed Term)/Part time
Benefits Overview:
*********************************
Equal Employment Opportunity
The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.
The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.
Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.
$33k-39k yearly est. Auto-Apply 29d ago
IS Help Desk Support Analyst
Utrecht Art Supply
Technical support representative job in Galesburg, IL
Your Role... Summary: The Help Desk Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required. Responsibilities: Application/Operational Administration *
Maintain, upgrade, and manage all desktop applications including but not limited to Microsoft O/S, Outlook, Microsoft Office, Adobe Design products, and MAC * Build images and execute deployments using Windows Deployment Services * Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed. * Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels. * Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and other equipment as assigned. * Collaborate with LAN technicians, network administrators and system administrators to ensure efficient operation of the company's desktop computing environment. * Where required, administer, and resolve issues with associated end-user workstation networking software products. * Receive and respond to incoming calls, helpdesk tickets, and/or e-mails regarding desktop problems * Answer and perform moves, additions, and changes requests as they are submitted by line managers. * Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. * Level 1 support for the above software * A member of the 24hr on-call list in the event of system downtime or process interruption of the above related resources. Hardware Administration *
Maintain, upgrade, and troubleshoot all desktop and laptop hardware * Maintain, upgrade, and troubleshoot MAC devices * Maintain, upgrade, and troubleshoot network and personal printers * Maintain, upgrade, and troubleshoot VOIP Phones and video conference equipment * Maintain, upgrade, and troubleshoot wireless devices * Maintain, configure, upgrade, and troubleshoot company issued smartphones General Administration *
Prioritize issues and document resolution using the helpdesk tracking software * Ensure proper documentation that stays consistent with programs and patches * Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment. * Accurately document instances of desktop equipment or component failure, repair, installation, and removal. * Assist in other areas of Information Systems as needed. Required Skills & Experience: * Minimum 2 yr. degree in Systems related field or 2 years' experience supporting and troubleshooting help desk issues. * COMPTA A+, Microsoft Certified Professional (MCP), or Vendor End User certifications are a plus. * Proficient in all Microsoft desktop products, Adobe products, Antivirus, VPN Cisco AnyConnect Client, IBM Client Access, Windows Deployment Services, MACs, Helpdesk tracking software, and wireless technology. * Ability to conduct research into PC issues and products as required. * Effective interpersonal skills and relationship-building skills. * Strong written and oral communication skills. * Ability to present ideas in user-friendly language. * Understanding of the organization's goals and objectives. * Analytical and problem-solving abilities, with keen attention to detail. * Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment. * Possession of a valid driver's license; ability and willingness to travel on work assignments; willingness to work additional hours during the week and/or weekend, if/when required * Experience working in a team-oriented, collaborative environment. * Strong customer-service orientation. * Familiarity with standard desktop deployment procedures * Professional integrity to handle confidential information Pay Rate:The pay range below is provided in compliance with state/city specific laws. This pay range applies to this location. Pay ranges may be different in other locations. * $49,000-$53,000 per year based on experience, plus incentives * Full benefits package that includes 401k, profit sharing Benefits Include: * Medical/Dental/Vision Insurance * 401K & Profit Sharing Plan * Incentive Bonus Plans * Paid Holidays & Paid Time Off * Paid Parental Leave * Short-Term/Long-Term Disability * Training Opportunities * Basic & Optional Life Insurance * Employee Discount Who we are... Founded in 1911, Blick Art Materials is in its third generation of family ownership, and is the largest and oldest provider of art supplies in the United States. Our Mission... At Blick Art Materials, our family owners and dedicated staff support the Visual Art Community by providing the widest selection of art supplies at the lowest prices. With extraordinary service and integrity, we strive to provide artists, educators, students, and our employees with the tools, assistance, and training they need to grow, innovate, and reach their creative potential.
$49k-53k yearly 15d ago
Customer Support
Afcind
Technical support representative job in Muscatine, IA
AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.
We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.
We are A Company Culture Devoted to Innovation & Improvement
AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.
Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.
GENERAL SUMMARY:
Be an active member of the inside sales team. Answer incoming calls; provide complete pre-and post-sales support in a professional manner. Provide effective sales service support for all customers by efficiently processing all customer orders and monitoring the shipment. Assist the Foremost sales team, as needed, in the development of new business and resolution of customer issues.
ESSENTIAL DUTIES AND TASKS:
Address all inbound telephone calls and emails quickly, professionally and efficiently.
Address all customer callback requests in a professional and timely manner.
Provide complete array of customer support services, as needed, including, shipments, credits, pricing, non-stock order updates, and other services.
Perform all data entry and order processing functions accurately and within required time frames.
Verify pricing with appropriate department.
Review open order status daily.
Run and deliver all daily reports required.
Ensure all issues are satisfactorily investigated, resolved and documented.
Ensure all unresolved issues are forwarded to Customer Service Supervisor immediately.
Consistently provide accurate detailed documentation for analysis and follow-up
Daily check the RFS folder to complete the update of Contracts, Order Forms, and the Customer Blanket Purchase Orders with approved new stock items.
Maintain all customer contracts and order forms.
Notify customer Service Supervisor when problem trends appear whether related to supply chain or product issues
Facilitate communications between customer and sales rep. Keep sales rep up to date on all communications and potential outages or substitutions.
File all paperwork, as required
Assist with Inventory Cycle Counting as needed.
Assist in sourcing and locating items
Perform all other duties as assigned by Supervisor.
MINIMUM QUALIFICATIONS:
High School education and either two years' post-secondary education or three years of experience, preferably in a customer service environment. Must be an excellent communicator. Must have a good understanding of both spoken and written English and desire to work with a diverse, multi-cultural population.
A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests is required.
Reasonable accommodations may be made to those who are able to perform the essential duties of the job. The incumbent must be able to pass any required drug test and new hire physical examination. The incumbent must be able to maintain complete confidentiality of any information s/he encounters.
SPECIALIZED SKILLS AND KNOWLEDGE:
Able to grasp technical issues quickly and understand how different components of a product fit and work together.
Ability to listen carefully,
Able to analyze problems quickly and provide resolutions.
Able to organize and manage multiple tasks and multiple priorities.
Excellent interpersonal and communication skills.
Commitment to company values and willingness to be a team player.
Computer knowledge and skill.
Able to use business software packages, applications within Microsoft Office, and Lotus Notes.
Must have 2 years' practical experience with MS Windows operating system environment.
Must have attention to detail.
Work Hours: Mon-Fri 7-4:30
Salary: up to 45k
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
We are an AA/EEO/Veterans/Disabled employer.
$26k-39k yearly est. 1d ago
Intern - Corp IT, Grid Operations Applications
BHE
Technical support representative job in Davenport, IA
MidAmerican Energy Company is seeking a student pursuing a bachelor's degree program or final year of an associate's degree in information technology or computer science graduating later than August 2026. Grid Ops interns will be exposed to a variety of projects and activities that occur within the energy industry. The position is temporary, nonexempt, with parttime hours available this spring and full-time/hourly through the summer.
MidAmerican Energy Company one of the largest renewable energy producers in the U.S is headquartered in Des Moines, Iowa, safely meeting the energy needs of more than 1.6 million customers in Iowa, Illinois, Nebraska, and South Dakota. A subsidiary of Berkshire Hathaway Energy, we have more than 3,400 dedicated employees serving our customers every day across our service territory.
Interns will have the opportunity to network with leadership and gain a broader understanding of MidAmerican Energy Company and Berkshire Hathaway Energy. Other panels, lunch and learns, and events will be happening throughout the summer to give our interns the best experience.
Skills for Success
Effective oral and written communication skills.
Effective analytical and problem-solving skills.
Effective interpersonal skills and customer relationship skills
Ability to prioritize and handle multiple tasks and projects concurrently.
Experience using Python to develop machine learning or statistical models.
Experience using SQL to work with database tables and ETL processes.
Taken coursework in data analytics, machine learning, statistics, or computational mathematics preferred.
Qualifications
Must be a college student, sophomore, or higher standing, currently enrolled in a bachelor's or master's degree program in computer science, software engineering, management information systems, or related field of study.
Must be available Spring 2026 - August 2026.
Primary Job Duties and Responsibilities
Experience with Core Unix/Linux Server CLI, File/text processing, Text Editors, Shell scripting
Programming experience with Microsoft .Net Technologies (Preferably C#)
Experience with Oracle or SQL Server Databases like writing SQL queries, stored procedures etc.
Performance Expectations
Perform responsibilities as directed within determined time frames and with a high degree of accuracy.
Establish and maintain effective work relationships within the department and the company.
Maintain the professional competence, knowledge and skills necessary to effectively complete responsibilities; enhance job knowledge and abilities by taking personal responsibility for professional development and training.
Maintain sensitive and confidential information regarding company information.
Attend work on a regular basis and support the company's employee policies and procedures, including workplace safety rules.
Ensure all compliance aspects of position are known and followed; understand and comply with all policies, codes and regulations applicable to position and company.
$27k-38k yearly est. Auto-Apply 37d ago
Intern - Corp IT, Grid Operations Applications
Description This
Technical support representative job in Davenport, IA
MidAmerican Energy Company is seeking a student pursuing a bachelor's degree program or final year of an associate's degree in information technology or computer science graduating later than August 2026. Grid Ops interns will be exposed to a variety of projects and activities that occur within the energy industry. The position is temporary, nonexempt, with parttime hours available this spring and full-time/hourly through the summer.
MidAmerican Energy Company one of the largest renewable energy producers in the U.S is headquartered in Des Moines, Iowa, safely meeting the energy needs of more than 1.6 million customers in Iowa, Illinois, Nebraska, and South Dakota. A subsidiary of Berkshire Hathaway Energy, we have more than 3,400 dedicated employees serving our customers every day across our service territory.
Interns will have the opportunity to network with leadership and gain a broader understanding of MidAmerican Energy Company and Berkshire Hathaway Energy. Other panels, lunch and learns, and events will be happening throughout the summer to give our interns the best experience.
Skills for Success
Effective oral and written communication skills.
Effective analytical and problem-solving skills.
Effective interpersonal skills and customer relationship skills
Ability to prioritize and handle multiple tasks and projects concurrently.
Experience using Python to develop machine learning or statistical models.
Experience using SQL to work with database tables and ETL processes.
Taken coursework in data analytics, machine learning, statistics, or computational mathematics preferred.
Qualifications
Must be a college student, sophomore, or higher standing, currently enrolled in a bachelor's or master's degree program in computer science, software engineering, management information systems, or related field of study.
Must be available Spring 2026 - August 2026.
Primary Job Duties and Responsibilities
Experience with Core Unix/Linux Server CLI, File/text processing, Text Editors, Shell scripting
Programming experience with Microsoft .Net Technologies (Preferably C#)
Experience with Oracle or SQL Server Databases like writing SQL queries, stored procedures etc.
Performance Expectations
Perform responsibilities as directed within determined time frames and with a high degree of accuracy.
Establish and maintain effective work relationships within the department and the company.
Maintain the professional competence, knowledge and skills necessary to effectively complete responsibilities; enhance job knowledge and abilities by taking personal responsibility for professional development and training.
Maintain sensitive and confidential information regarding company information.
Attend work on a regular basis and support the company's employee policies and procedures, including workplace safety rules.
Ensure all compliance aspects of position are known and followed; understand and comply with all policies, codes and regulations applicable to position and company.
$27k-38k yearly est. Auto-Apply 37d ago
Information Technology (IT) Internship (Summer 2026)
MacLean-Fogg 4.3
Technical support representative job in Sterling, IL
MacLean-Fogg is a global manufacturing company with more than 100 years of innovation and excellence. Guided by our core values-Integrity, People, Customers, and Stewardship-we continue to build on a century-long legacy while driving the future of manufacturing. Our diverse businesses serve the automotive, industrial, and other critical industries, creating an environment where talent thrives, creativity flourishes, and collaboration drives success.
Location: Multiple U.S. Locations - View all locations Program Duration: Summer 2026 (10 Weeks) Pay Range: $18-$25 per hour (based on location, experience, and academic level)
Program Overview
Our Summer Internship Program offers real-world exposure to IT systems, applications, and infrastructure while contributing to meaningful projects from day one. Over 10 weeks, you will gain:
Hands-on experience in enterprise technology and digital solutions.
Mentorship and guidance from experienced industry leaders.
A professional network across functions and facilities.
Career-ready technical and professional skills.
When applying, you will be prompted to select all MacLean-Fogg locations where you are interested in being considered.
What You'll Do
As an Information Technology Intern, you will:
Assist with system administration, troubleshooting, and IT support.
Support projects in areas such as cloud computing, cybersecurity, networking, or ERP systems.
Participate in software/application testing and documentation.
Contribute to data management, reporting, and process automation initiatives.
Complete a capstone intern project and present results to leadership.
Qualifications
We're seeking motivated students who are ready to learn, grow, and contribute:
Currently pursuing a degree in Information Technology, Computer Science, Management Information Systems, or related field.
Minimum 3.0 cumulative GPA (on a 4.0 scale).
Familiarity with Microsoft Office 365, networking, programming, or database concepts preferred.
Strong analytical, problem-solving, and communication skills.
Collaborative mindset with a willingness to take initiative.
Ability to work on-site at one of our locations for the duration of the program.
Compensation & Benefits
Competitive hourly pay.
Skill development through hands-on learning.
Structured mentorship and feedback.
Networking opportunities with peers and professionals.
Experience presenting to leadership at program completion.
$18-25 hourly 49d ago
Customer Support Representative
Collabera 4.5
Technical support representative job in Milan, IL
Collabera is an industry leading IT recruitment & staffing services agency. Top 10 in the U.S. Ranked 'Best Staffing Firms to Work For' 6 years in a row.
Job Description
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention.
Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility
Distributes additional product/service/policy information to customers, dealers
Develops common solutions to problems with team members to maintain required service levels.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$38k-50k yearly est. 60d+ ago
Customer Support Representative
Culligan 65Ia
Technical support representative job in Davenport, IA
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
We offer competitive compensation & benefits including:
Medical
Dental
Vision
life
401(k)
Paid time off
Company Overview
As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state of the art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems and whole-house filtration systems.
Job Summary
Culligan Water is seeking an individual experienced in customer-focused positions. The customer service representative works directly with customers to fulfill orders, resolve problems, and attend to related needs. Our products include water softeners, drinking water systems and solutions for problem water.
The goal of this position is to supply a superior level of service that exceeds the customers' expectations. To be a successful customer service rep, you should be detail orientated, organized, and have strong interpersonal and communication skills.
Responsibilities
Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts.
Follow company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base.
Answer customer inquiries on the telephone.
Schedule service and delivery orders. Coordinate schedules with the service/operations team.
Bill service, delivery, and new installation orders.
Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans.
Refer unresolved customer grievances to designated departments for further investigation.
Follow all rules and regulations pertaining to safety and Culligan policies.
Complete any other responsibilities as assigned.
Must be able to lift 50 lbs
Qualifications
High school diploma or GED.
Minimum two years of customer service experience preferred.
Strong time management and project management skills.
Proficient in Microsoft Office (word, excel, outlook).
Excellent communication skills, both written and verbal.
Competencies:To perform the job successfully, an individual should demonstrate the following competencies in this position.Resourcefulness, Customer Focus, Team Player, Adaptability, Integrity, Detail Orientated, Communication, Accountability, Organization Compensation: $17.00 - $18.50 per hour
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
$17-18.5 hourly Auto-Apply 60d+ ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support representative job in Davenport, IA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$52k-72k yearly est. 21d ago
Customer Service Technician HME-Full time-Clinton
Regional Health Services of Howard County 4.7
Technical support representative job in Clinton, IA
Responsible for performing all processes related to Home Medical Equipment (HME) referrals including obtaining all necessary patient and prescription information, verification of insurance benefits, ensuring receipt of required documentation, entry of patient information and order information into the Brightree system, communication of delivery/pickup arrangements and financial responsibility, as well as other general office duties as assigned. Responds to Home Medical Equipment customer inquiries/concerns and performs research and follow-up in a timely, professional manner.
SCOPE OF SERVICE:
Clients, families, third party payers, physicians, referral sources, community, and hospital staff.
ESSENTIAL FUNCTIONS:
1. Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne Medical Center's Mission and Values.
2. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical and professional behavior.
3. Performs other duties consistent with purpose of job as directed.
4. Receives and processes inquiries and referrals from internal and external sources for products/services provided by MercyOne Clinton Home Medical Equipment utilizing appropriate policies, guidelines, and standards.
5. Provides pricing information, confirms medical criteria for equipment and investigates other equipment and supply needs with the referral source.
6. Performs reimbursement procedures related to HME such as insurance verification, obtaining physician orders and necessary documentation, etc. in a timely and accurate manner.
7. Assures all information is complete and accurate. Generates and enters order information into Brightree.
8. Ensures compliance with regulatory bodies such as CMS, The Joint Commission, and others.
9. Researches and responds to questions/concerns from customers and/or referral sources related to HME equipment.
10. Assists MercyOne Clinton Home Medical Equipment management to meet targeted operational benchmarks and quality indicators.
11. Participates in orienting, educating, and mentoring staff as necessary and requested.
12. Excellent verbal and written communication skills.
13. Ability to work with people in a professional, positive manner and positively promote Home Medical Equipment. Excellent interpersonal skills.
14. Effective computer skills.
15. Ability to work and make decisions and problem solve independently.
16. Responsive to the needs of internal/external customers and promotes customer satisfaction.
17. Adheres to the MercyOne Clinton Medical Center Citizenship Standards and Service Excellence Standards.
18. Ability to perform effectively under stressful situations with frequent interruptions to meet deadlines in a timely manner and with accuracy.
19. Able to organize, prioritize and function in a fast-paced environment.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS:
1. During an 8-hour shift, may sit 7 hours, stand/walk ½ hour each.
2. Requires occasional bending, stooping, reaching, pushing, and pulling.
3. Use of hands for simple and firm grasping, fine manipulation, and repetitive motion work (typing, data entry).
4. Must be able to hear speech, speak and see at near visual acuity level.
5. Able to maintain high level of concentration with many interruptions and attain expected deadlines.
6. Will require some lifting/carrying objects weighing up to 70 pounds.
MINIMUM EDUCATION, LICENSURE, CERTIFICATION, AND EXPERIENCE REQUIRED:
1. High school or equivalent graduate.
2. 1-2 years' experience in a customer service and/or office area preferred.
3. Prefer background in home medical equipment or another related medical/health field.
4. Prefer background/experience in medical equipment, HME reimbursement/coverage and regulatory standards.
5. Medical terminology background preferred.
Description:
At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well.
Join the MercyOne Family! We are looking to hire a Customer Service Tech - Home Medical Equipment.
As a Customer Service Tech - HME at MercyOne, you will perform duties related to delivery, set up, installation and/or fitting of home medical equipment. Ensures equipment is appropriate and safe for home use by the client/caregiver and instructs on use of equipment following manufacturer's guidelines, regulatory standards, and homecare policies/procedures. Assures that the proper documentation is obtained from the client and paperwork is completed in a timely and accurate manner. Must demonstrate the characteristics of excellence in customer service to positively promote homecare to all customers.
* Performs all duties related to delivery, set up, installation and/or fitting of home medical equipment.
* Works independently making service and delivery calls if needed, and performs repairs as required.
* Ensures equipment is appropriate and safe for use by the client/caregiver and instructs on use of the equipment following guidelines, regulatory standards, and policies/procedures.
* Ensures that the client/caregiver understand and can demonstrate the instructions given.
* Prepares all equipment/supplies for delivery and ensures it is in proper working order. Schedules deliveries in a cost effective and efficient manner.
* Communicates to client all pertinent company services and billing information in accordance with policies/procedures and ensures the client's understanding of such.
Employment Type:
Full time
Shift:
Day Shift. On call weekly, every 3 weeks (including weekends and holidays)
General Requirements:
* Minimum of 1-2 years of prior customer service experience required.
* Minimum of 1-2 years of delivery/driver experience required.
* Knowledgeable on DOT regulations for the states being served and/or apply adaptive devices.
* Must have a valid driver's license and proof of insurance must be submitted and will be maintained throughout employment.
* Must have a general working knowledge of computers and department specific software.
* Within the first year of employment, must complete all assigned training and orientation and can demonstrate competency within each area.
* Previous experience and knowledge in Home Safety Fire and Electrical Hazards preferred.
Education:
* Must have high school diploma or equivalent.
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
$30k-35k yearly est. 5d ago
Managed IT Services Senior Associate, Tier 2
RSM 4.4
Technical support representative job in Davenport, IA
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
Responsibilities:
* Provide phone and email technicalsupport for end-users to resolve any hardware or software issues
* Technicians will be in a phone queue answering calls from clients during peak hours
* Support and troubleshoot workstations, servers and network related issues
* Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients
* Monitor and troubleshoot client backups
* Escalate client issues through the proper channels
* Manage cases according to defined case impact and priority
* Maintain client security standards and confidentiality of information
* Clearly document support issues and all resolution steps in RSM's ticketing system
* Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption
* Update cases and communicate with clients as required until issue is closed
Required Qualifications:
* 1-2 years of experience working on a technical helpdesk or IT related role or equivalent network administration role.
Preferred Qualifications:
* Minimum of 2 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment
* Microsoft Certification (MCSE/MCSA) and Network+ Certification preferred but not required
* Bachelor's degree (BA/BS) from an accredited 4-year school is a plus
* Experience with Office 365 Administration and associated workloads including Email and SharePoint
* Fundamental understanding of TCP/IP Networking
* Experience with firewalls, such as Cisco, SonicWALL and Meraki
* Experience with VMWare ESX hosts and vSphere Client for administration
* Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration.
* Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN
* Experience with Apple Hardware and MAC OS X
* Experience with enterprise mobile devices
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at **************************************************
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $67,000 - $126,500
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
$67k-126.5k yearly Easy Apply 13d ago
Learn more about technical support representative jobs
How much does a technical support representative earn in Davenport, IA?
The average technical support representative in Davenport, IA earns between $26,000 and $39,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.
Average technical support representative salary in Davenport, IA
$32,000
What are the biggest employers of Technical Support Representatives in Davenport, IA?
The biggest employers of Technical Support Representatives in Davenport, IA are: