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  • IT Field Technician

    Strategic Staffing Solutions 4.8company rating

    Technical support representative job in Novi, MI

    Job title: IT Field Technician Duration: 12+ months Location: Novi, MI (Would be traveling to various local hospitals), mileage reimbursement would be paid from hospital to hospital. Note: Must live within a 30-minute commute to Novi, MI Principal Duties and Responsibilities: Participates in providing support to customers by resolving semi-complex technical account and connectivity problems. Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas. The IT Technician performs semi-complex work within technical or paraprofessional area. Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex. Documents and refers complex, unusual problems to other support teams. Required Skills & Experience: Must have 2-3+ years of IT Field Support experience (Client/customer facing) One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required. Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms. Preferred Skills & Experience: Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred. ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred Education: HS Diploma or equivalent. Preferred education: Associates degree, bachelor's degree or 2 years of vocational technical training preferred.
    $41k-63k yearly est. 2d ago
  • Computer IT Support Technician (MSP Experience Preferred)

    Creative Programs and Systems

    Technical support representative job in Brighton, MI

    Creative Programs & Systems (CPS) Brighton, MI (On-site) Full-Time | Mid-Advanced Level Creative Programs & Systems (CPS) is seeking an experienced IT Support Technician to join our team. The ideal candidate has prior experience working for a Managed Service Provider (MSP) and possesses strong knowledge of servers, networking, Microsoft 365, and general IT best practices. This position involves supporting multiple business clients across Michigan and the U.S., providing both remote and on-site technical assistance. Responsibilities: Provide Tier 1-3 technical support for workstations, servers, and network systems across client environments Troubleshoot and resolve issues with Active Directory, DNS, DHCP, Group Policy, and file/print services Manage Microsoft 365 environments, including Exchange, Teams, SharePoint, and user administration Perform network configuration and troubleshooting (firewalls, switches, routers, VPNs, VLANs) Deploy, monitor, and maintain backup and disaster recovery solutions Configure and maintain Windows Server environments (2012-2022) and virtual machines (Hyper-V, VMware) Implement security best practices, including patching, MFA, endpoint protection, and password management Monitor RMM tools for alerts, system performance, and automated maintenance tasks Document procedures, client configurations, and issue resolutions accurately in ticketing systems Provide occasional on-site support for client installations, upgrades, and troubleshooting Requirements: 3+ years of IT support experience, preferably in an MSP environment Strong understanding of Windows Server, networking fundamentals, and Microsoft 365 administration Familiarity with ConnectWise, N-able, or similar RMM and PSA tools preferred Ability to manage multiple client environments and prioritize support tickets efficiently Excellent problem-solving and communication skills Valid driver's license and reliable transportation for client visits Preferred Certifications: CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator or Azure Administrator Any other relevant vendor certifications (Cisco, VMware, etc.) Why Join CPS: CPS has supported businesses throughout Michigan and across the U.S. for over 30 years with professional IT services, computer consulting, and software development. We are a small, family-owned company that values integrity, learning, and teamwork. We offer competitive pay, professional growth opportunities, and a work environment built on respect and excellence. To Apply: Submit your resume and a brief cover letter detailing your IT support experience to **************.
    $38k-64k yearly est. 3d ago
  • IT Sourcing Specialist

    Teamsoft

    Technical support representative job in Lansing, MI

    Pay Rate Range: $50 - $60/HR Duration: 12 month contract + possible extensions Responsibilities: Lead DevSecOps initiatives across DHHS projects, providing technical guidance and mentoring team members. Design, implement, and manage Azure DevOps (ADO) environments including Wikis, Work Item structures, pipelines, Git repos/branches, and pull request workflows. Automate CI/CD pipelines for applications deployed on Red Hat OpenShift (OCP), integrating with technologies such as Apache Tomcat, JBoss, SQL Server, Oracle, and Linux/Windows environments. Develop and maintain containerization strategies using Docker, S2I images, Helm charts, and Quay repositories. Troubleshoot and optimize applications running in OpenShift/Kubernetes environments. Administer and manage the Elastic Stack (Elasticsearch, Logstash, Kibana) including index curation, pipeline configuration, and Beats integration. Integrate SonarQube, Coverity, and Black Duck into ADO pipelines for code quality and security compliance. Write and maintain automation scripts using bash, ksh, and Python. Collaborate with cross-functional teams to ensure successful deployments, upgrades, and ongoing maintenance. Produce clear documentation for processes, automation, and system configurations Qualifications: 8+ years of experience with Kubernetes/OpenShift. 8+ years of Linux shell scripting experience. 5+ years of expertise in application containerization management. Strong background in DevSecOps practices, infrastructure automation, and programming/scripting. Hands-on experience with: OpenShift (v4+) Azure DevOps (ADO) ELK Stack (Elastic v8+) Docker & S2I SonarQube, Black Duck, Coverity Linux, Bash, Shell scripting Python, NGINX, WebSphere, LDAP Solid understanding of SSL, TCP/IP networking, and authentication protocols. Peoplelink LLC, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking' communities through employment. TeamSoft's dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. TeamSoft is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization. #INDTS
    $50-60 hourly 4d ago
  • Information Technology Specialist

    E7 Solutions

    Technical support representative job in Troy, MI

    About Us E7 Solutions is a technology partner helping teams work smarter across the tools they love. As an Atlassian Platinum Solution Partner and a Superhuman partner, we deliver seamless integrations, process improvements, and scalable collaboration environments. Our growing network of partnerships ensures clients stay connected, efficient, and ready for what's next. Our core values underscore our work, and our unique culture is at the heart of our motivation. E7 embraces a remote-friendly culture built on trust, balance, and collaboration. We bring together distributed talent with a strong local presence in Troy, Michigan - proving that innovation and connection can thrive anywhere. We strongly believe in the philosophy that "to conquer every mountain, we must go as a team." This commitment to teamwork has earned us recognition, including being awarded Crain's Coolest Places to Work in recent years. E7 is a privately-owned firm headquartered in Troy, Michigan and serves clients both domestically and globally. About the Role The Information Technology Specialist will be responsible for the administration, configuration, and support of the company's core business applications, including Microsoft 365 Business Premium, Slack, Zoom, HubSpot, and other SaaS platforms. This role will also take ownership of the company's network and cybersecurity operations, ensuring the reliability and security of the office network, employee devices, and remote access infrastructure. The Specialist will also ensure the stability, security, and performance of business-critical applications and systems. Key responsibilities include: Administer and manage Microsoft 365 Business Premium, including Exchange, SharePoint, Teams, and security/compliance features. Configure and support Slack, Zoom, HubSpot, and other SaaS applications. Evaluate and implement new tools and features to improve productivity and collaboration. Maintain and troubleshoot office network hardware (routers, switches, firewalls, Wi-Fi). Manage VPN access and network configurations for secure remote connectivity. Lead the development, implementation, and enforcement of cybersecurity policies. Monitor systems for vulnerabilities, manage endpoint protection, and respond to incidents. Conduct regular audits and ensure compliance with data protection regulations. Develop and maintain user guides, knowledge base articles, and quick reference materials. About You Bachelor's degree in information technology, Computer Science, or a related field is preferred. Certifications such as MS-102 (Microsoft 365 Administrator) or the equivalent are required. Proven experience administering Microsoft 365 and other SaaS platforms. Strong understanding of cybersecurity principles, tools, and best practices. Prior experience managing small office networks and remote access infrastructure. Experience supporting Windows/mac OS devices and common productivity tools. Familiarity with ITIL or other IT service management frameworks is preferred. Experience with automation and scripting for SaaS administration is preferred. Additional certifications in cybersecurity (e.g., CompTIA Security+, CISSP, Microsoft SC-900) are a plus.
    $65k-93k yearly est. 4d ago
  • Hardware Specialist

    Global Connect Technologies 4.4company rating

    Technical support representative job in Auburn Hills, MI

    Hardware Architecture Basic Qualifications Master of Science in Electrical, Electronic, Compute, Aerospace Engineering, or equivalent program · Minimum of 8 years of experience in an architectural hardware/system role ·Good knowledge of state-of-the-art hardware systems, software tools and algorithms for interfaces required for actuators, firmware development, in-vehicle bus architectures, in-vehicle CPU/GPU/NPU computing platforms, image and audio signal processors, connectivity · Advanced knowledge on ARM based architectures · Knowledge of ADAS, Infotainment Systems and Zonal Architectures, Software defined vehicles Preferred Qualifications · Experienced in industrial or automotive (preferred) area (TIER1, TIER2…) · Solid understanding with embedded electronics design constraints · Familiar with system/component design, advanced EE architecture topologies and safety · Knowledge of applicable safety standards including ISO 26262, and other regulations, industry benchmarks and customer requirements
    $51k-72k yearly est. 3d ago
  • IT Developer Intern

    H.W. Kaufman Group 4.1company rating

    Technical support representative job in Farmington Hills, MI

    At H.W. Kaufman Group, we are looking for a passionate individual aiming to follow a career path in Information Technology Development. Our 12-week summer internship program aims to develop one's business acumen, communication, and leadership skills through real world IT experience. This is a paid summer internship that provides additional learning opportunities for students to learn from and network with executive leadership and fellow interns in a range of departments. This student will be expected to work 40 hours per week, with four days spent in an office setting and one day remote. The IT Developer Intern will gain valuable experience working alongside a team of IT support analysts to provide technical assistance to computer end users, while also developing relevant professional skills. Responsibilities: Develop quotes and policies using specific test cases. Create and revise test cases in Microsoft Excel. Update and fix tickets in Jira. Create new applications or updating existing applications based on user requirements. Participate in peer code reviews to improve the quality of code written by other team members. Create prototypes of new technologies and features for potential incorporation into future products. Debug code to fix errors and improve performance. Learn .NET and/or Salesforce Apex. Qualifications: Enrolled as an undergraduate at an accredited university, actively pursuing a degree with an emphasis on Computer Science, Information Technology, or Information Science Expected graduation: December 2026 or May 2027 Technical proficiency in Microsoft Office applications Previous internship experience is preferred Experience in scripting is a plus About Our Company The H.W. Kaufman Group is a global, forward-thinking specialty insurance organization that includes 15 companies with more than 2,000 professionals at 60 offices across the U.S., Canada, and UK. With an ever-broadening group of companies in our portfolio, there is simply not a more unique professional experience in the specialty insurance business than joining one of the H.W. Kaufman Group organizations. Equal Opportunity Employer The H.W. Kaufman Group of companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by the laws or regulations in the locations where we operate. In addition, Kaufman will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
    $29k-36k yearly est. 1d ago
  • Head of IT - Support/Governance/Controls

    Astemo Ltd.

    Technical support representative job in Farmington Hills, MI

    TITLE: Head of IT Support (Governance, Security, and Planning) DEPT: Information Technology The Head of IT Support provides oversight of IT Governance, Security, and Strategic Planning. This role ensures that IT operates in alignment with corporate goals, regulatory requirements, and industry best practices. The Head of IT Support is responsible for building a strong governance framework, protecting the enterprise through effective cybersecurity, and enabling the long-term success of IT through planning and portfolio management. Key Responsibilities Lead IT Governance, Security, and IT Planning & Management functions. Develop and enforce IT policies, standards, and compliance frameworks. Oversee the enterprise cybersecurity program, including risk assessments, threat management, and incident response. Partner with senior leadership to define IT strategy, budgets, and long-term investment plans. Drive IT portfolio management, prioritizing initiatives based on business value and risk. Monitor IT performance through reporting and metrics, ensuring accountability across the IT organization. Coordinate with the Head of IT Delivery to ensure that governance and security requirements are built into IT services. Lead disaster recovery, business continuity, and risk management planning. Manage relationships with auditors, regulators, and external partners for security and compliance. Qualifications Strong knowledge of IT governance frameworks (COBIT, ITIL), compliance regulations, and cybersecurity best practices. Demonstrated ability to align IT strategy with business priorities. Financial acumen in IT budgeting, cost control, and portfolio management. Excellent leadership, analytical, and communication skills. Education: Bachelor's degree in Information Systems, Cybersecurity, Business Administration, or related field. Experience: 10+ years of IT leadership experience with emphasis on governance, security, and planning.
    $72k-114k yearly est. 5d ago
  • Dealer Support Specialist -# 25495

    Blue Chip Talent 4.3company rating

    Technical support representative job in Livonia, MI

    We are seeking a Digital Support Specialist to provide external-facing application and product support for automotive dealers and retailers. This role supports digital tools used to drive vehicle sales, including websites, lead management systems, CRM-adjacent tools, and digital marketing platforms. You will be supporting SaaS or web-based digital products that own issues end-to-end and working directly with customers. What you will be doing: Dealer-facing Tier 2-style application support Troubleshooting digital sales and marketing platforms Managing and owning cases from intake through resolution Coordinating with vendors and internal teams to resolve complex issues Support Dealer websites and digital storefronts Act as the primary technical and product support contact for dealer customers and vendors Partner with vendors and internal teams to investigate and escalate product issues Utilize ticketing and CRM systems to track issues and identify trends Review and process lead credit or reimbursement requests when applicable Support product pilots, launches, and User Acceptance Testing (UAT) Required Skills: 3+ years in a Dealer support role providing application support and digital support Automotive dealer support is a strong plus but not mandatory Comfortable supporting external customers, not internal employees CRM or lead management tools is needed
    $30k-40k yearly est. 1d ago
  • Desktop Specialist

    Hcltech

    Technical support representative job in Sterling Heights, MI

    Job Description:- Must possess a professional demeanor and strong customer service/consulting/training skills Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area Basic understanding of networks, Intel servers and telecoms Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint) Strong Microsoft operating system troubleshooting skills Strong mac OS operating system (Big Sur & above) troubleshooting skills Strong problem solving and critical thinking skills Strong written and verbal communication skills Must be self-motivated and the ability to work independently with minimal supervision Must have excellent time management skills Must be detail and process oriented Ability to walk long distances across large facilities Must be able to pass a background security check Valid driver's license and reliable transportation What will make a candidate stand out Experience with ticketing systems (Service Now, Smart IT, IT connect etc.) Experience working with executives Certifications: Hardware such as A+ or equivalent, Microsoft - MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP Experience performing remote control of PCs and video conferencing knowledge SCCM experience Compensation and Benefits A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
    $90k-119k yearly est. 1d ago
  • COURT IT TECHNICIAN II (IT)

    Genesee County, Mi 4.1company rating

    Technical support representative job in Flint, MI

    Starting Pay: $33.7048 Hourly ($70,106) Step A: $34.8404 Hourly ($72,468) Step B: $36.5529 Hourly ($76,030) Step C: $39.3077 Hourly ($81,760) Step D: $41.7870 Hourly ($86,917) MINIMUM QUALIFICATIONS: At least one of the following: Associate degree (Bachelor's preferred) in the field of computer science, information sciences or related field; * OR- Three (3) years IT work experience within the last five (5) years, with at least one year working in a court environment supporting the specific systems in use. MINIMUM CERTIFICATION Possess and maintain an Advanced level Microsoft certification or obtain within six (6) months of employment * OR- Possess and maintain an equivalent manufacturer or third-party certification supporting, configuring and administering other major technologies in use as determined by the Court such as Comp TIA+ or obtain within six (6) months of employment. * Candidates possessing OnBase Administrator or Workflow Certifications, or with documented experience with OnBase or similar Enterprise Content Management (ECM) are encouraged to apply. PHYSICAL REQUIREMENTS: * Must be able to perform Essential Job Duties and Functions with or without reasonable accommodations. JOB SUMMARY: Performs technical tasks that include computer support and technology training for court end users; including training these users with the efficient and effective operation of technology tools, hardware, software and systems. Assists with the development of training plans and materials for court-related technology systems, including the District, Probate and Circuit Court recording systems installed in courtrooms and hearing rooms. In addition, assists in supporting the video conferencing systems utilized by all county courts. Manages and supports software programs and hardware systems unique to court operations. Works closely with the Court IT Director to evaluate emerging technologies and makes application related recommendations to the Court Administrator and other administrative staff for all Courts. Works under the direct supervision of the Court IT Director; performs related duties as required. ESSENTIAL JOB DUTIES AND FUNCTIONS: * Coordinates with judicial offices and hearing rooms to ensure that required maintenance of hardware and software components for the digital recording systems is scheduled to ensure operational integrity as required; * Serves as a member of the court technology team that is available to assist the judicial offices in responding to time sensitive requests by deliberating juries for playback of selected trail proceedings during jury deliberations; * Serves as a member of the court technology team that responds to requests to view or purchase archived recordings of court proceedings; * Archives digital court recordings to be in compliance with applicable statutes and court rules; * Serves as a member of the court technology team that ensures operational maintenance of all on site court video conferencing equipment. * Serves as the coordinator and liaison to off-site connections including prisons under the jurisdiction of the Michigan Department of Corrections, Genesee County Jail, Genesee County Juvenile Justice Center, various hospitals, institutions and other District, Probate and Circuit Courts both in and outside of the State of Michigan. * Primary court IT technician for on-site operations at the Circuit Courthouse and Genesee County Juvenile Justice Center. * Ensures that daily docket information is timely extracted from the court case management systems for all local courts, to be displayed on ADA compliant public monitors in multiple court locations. * Performs troubleshooting and formatting as needed for court-related document preparation. * Uploads various time sensitive mandatory reports to Michigan Court Application Portal (MCAP) including caseload and collection data. * Verifies the completion and accuracy of several automated system tasks including electronic workflow [Onbase] and other proprietary systems utilized by the court. * Facilitates distance learning connectivity for judicial and court staff. * Repairs, upgrades, and installs computer hardware within authorized guidelines. * Provides support and maintenance associated with court case management systems and end user requirements. * Works closely with both technical and non-technical staff to resolve, document and support a variety of issues and service. * Assists the administrative staff for all of the courts in developing and improving automations for systems management. * Assists the Courts in strategic planning for the implementation of e-filing, e-storage and other system upgrades for the future court environment. * Promptly resolves all issues and requests. Please see the attached job description for more details.","
    $70.1k-86.9k yearly 7d ago
  • echnical Support

    Us It Solutions 3.9company rating

    Technical support representative job in Lansing, MI

    We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. O ur company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more. Job Description Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. •Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. •Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases. May assist in the review and recommendation of the procurement and inventory of information resources hardware or software. May write and update personal computer and mainframe application programs. Experience in automated data processing systems. Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, to communicate effectively, and to train others. • Qualifications Provides assistance in the design, development, and maintenance of various system applications. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on system efficiency and utilization. May be responsible for accessing data from and transferring data to various local, state, or federal databases. Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-52k yearly est. 13h ago
  • Healthcare Tech Support

    Lspedia Inc.

    Technical support representative job in Farmington Hills, MI

    Job Title: Healthcare Tech Support Company: LSPedia Join our dynamic team at LSPedia as a Healthcare Tech Support, where you will be the first point of contact for our OneScan Pro customers, addressing their technical issues and concerns. OneScan Pro is our SAAS solution for dispensers with smaller footprints. You will be responsible for providing exceptional customer service, troubleshooting problems, and escalating issues when necessary to ensure customer satisfaction. This role requires prior healthcare experience, strong communication and problem-solving skills, as well as a dedication and solution focused mindset to helping our Pro customers succeed with our software solutions. This exciting opportunity allows you to work hands-on with our SaaS solutions and make a tangible impact on our customers. Responsibilities: Guide Pro customers through the technology onboarding journey to implement technology quickly and utilize technology for daily operations. Provide first level support to Pro customers via phone, email, and chat, ensuring timely resolution of issues and a high level of customer satisfaction. Troubleshoot and diagnose software, scanners, and network issues related to our SaaS solutions, identifying root causes and implementing effective solutions. Document customer interactions, incidents, and resolutions in our ticketing system, maintaining detailed and accurate records. Escalate complex or unresolved issues to higher level support teams or other relevant departments, as necessary. Collaborate with cross functional teams to share pharmacy customer feedback and insights, contributing to the continuous improvement of our products and services. Requirements: 2+ years of Healthcare experience with a strong capabilities in software/ technology operations 1- 2+ years of experience in technical support, customer service, or a similar role. Strong problem solving and analytical skills, with the ability to troubleshoot and resolve technical issues effectively. Working knowledge of operating systems, networking, and basic software troubleshooting techniques. Familiarity with SaaS solutions, cloud based technologies, and common IT tools. Preferred Qualifications: Experience in the supply chain, logistics, or compliance industry. Proficiency in multiple languages. Excellent communication and interpersonal skills, with a customer centric approach and the ability to empathize with users. Benefits: LSPedia offers a competitive salary and benefits package, including: Health, dental, and vision insurance Retirement savings plan with company match Paid time off Professional development and growth opportunities Collaborative and supportive work environment About Us: Welcome to LSPedia, a global software (SaaS) leader at the forefront of traceability, compliance, and supply chain solutions, dedicated to empowering the pharmaceutical and healthcare industries. A Certified Women-Owned and Minority-Owned Business, recognized by Inc. Magazine as Best in Business in SaaS and a Top 5000 growth company, LSPedia is committed to securing the pharmaceutical supply chain and improving patient safety and operational efficiency every step of the way, from manufacture to the point of dispensing. Our cutting edge software solutions have earned the trust of major players in the pharmaceutical and healthcare sectors, including esteemed organizations such as the U.S. Department of Veterans Affairs, Cencora, Cardinal Health, and thousands more. We take pride in our commitment to delivering unparalleled traceability and compliance solutions that redefine industry standards.
    $37k-64k yearly est. Auto-Apply 60d+ ago
  • Dedicated Support Technician

    Sector 7

    Technical support representative job in Wixom, MI

    Sector 7 is looking for a qualified dedicated support technician with a broad Tier 2 knowledge level. We're looking for someone with basic and intermediate knowledge of computer software and hardware as well as a variety of internet applications, networks and operating systems. Provide timely and accurate information to decision makers, create a positive environment for customers, and to ensure compliance with applicable accounting laws and procedures. Core Values Our ideal candidate possesses the following values: o Employees = #1: Employees are our number 1 priority o E=mc^2: What you do effects others o Be efficient: Inefficiency bankrupts morale & momentum o Grow upwards; Not downwards: Let's develop into our higher selves o Up, Down, Up, Down, A,B,A,B: Unlock the matrix; advance and overcome Role Dedicated Customer Support: o Responsible for the front line of the technical SLA for our managed service customers at a Tier 1 & Tier 2 support level o Work with other techs internally to support and escalate issues for customers o Responsible for following up on all open and/or overdue tickets assuring a resolution in a timely manner. Provides technical assistance and problem resolution for customers Internal Support: o Responsible for following up on all open and/or overdue tickets assuring a resolution in a timely manner. Provides technical assistance and problem resolution for internal personnel, requesting technical assistance o Must have great communication skills to ensure high levels of positive o Demonstrates a commitment to increasing customer satisfaction by delivering friendly, courteous service to clients o Maintains information within a knowledge-based computer system, including data entry of commonly reported problems, questions, and known resolutions and troubleshooting steps o Provide support as a scheduled, on-call technician during off hourso Responsible for daily reporting of tasks and to-do's within the company's project management platform o Display pride and professionalism in maintaining self appearance, company equipment and property o Promptly deliver excellent customer service demonstrating a commitment to increasing customer satisfaction
    $37k-64k yearly est. 60d+ ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support representative job in Redford, MI

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $57k-79k yearly est. 13d ago
  • IT Governance

    Arete Technologies 4.5company rating

    Technical support representative job in Lansing, MI

    Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description: Works within the Office of the CTO to provide oversight, direction and guidance/consultation for IT projects from project request submission through project close-out and post-implementation review. As a liaison, works with project teams, agency partners, clients, etc. to ensure project are receiving the appropriate level of executive support and direction. Ensures issues are evaluated and resolved, escalates risk and directs corrective actions in any area where performance falls below objectives. Ensure projects/programs have adequate executive support and strives to enable the success of the projects/programs. Verifies and validates project status reports and communicates key items to IT leadership. Reviews and contributes to project documentation including project initiation documents such as the project charter, budget, schedule, cost benefit analysis, etc. throughout the project lifecycle until the end of the project including the project closeout report. Recommends approval of documents to the appropriate sponsors and executive oversight committees. Attends project review and steering committee meetings for all projects for which he or she is governance liaison. Initial consulting focus will be centered on data center migration optimization and hybrid cloud architecture with supporting operational process development Acts in a consulting role, supporting the Office of the CTO. Attends meetings with or on behalf of the CTO and manages action items and issues logs that require attention. Takes on small work requests and tasks for the Office of the CTO. Creates progress dashboards and metrics as part of an overall governance support role. Recommends process improvements and efficiency steps to overall benefit the department. Assist in the preparation of reports and materials for regularly scheduled project and program portfolio reviews with IT leadership. Qualifications LOCAL preferred first Additional Information Best Regards Alka Bhatia
    $40k-87k yearly est. 60d+ ago
  • eepoint Product Technology Support Coordinator

    Willis Towers Watson

    Technical support representative job in Southfield, MI

    We are seeking a highly skilled individual with a strong background in both defined benefit retirement business and technology. The ideal candidate will have hands-on experience coding systems and a deep understanding of market technology. This role is crucial for bridging the gap between business knowledge and technical expertise, ensuring our products meet the highest standards of innovation and functionality. The Role As the eepoint Product Technology Support Coordinator, you will serve as a key interface between the product, business teams, and technology team, ensuring that product and technology-related changes, issues, outages, and support needs are effectively communicated, prioritized, and resolved. You will work with other product workstream coordinators to provide technical guidance and bridge the gap between business knowledge and technical requirements. You will own a subset of workstreams under the product umbrella to drive requirements, set objectives, and manage the backlog as needed. You will use your technology experience alongside your business knowledge to oversee product development and deliverables for both new and ongoing product support. In order to stay relevant and connected to client delivery, you will devote 20% - 30% of your time delivering for clients utilizing your skills and experience. New Product Support: * Connect technology knowledge with business needs and objectives to identify areas of improvement and outline requirements for new product support. * Oversee requirements gathering from stakeholders to supplement technical support and critical thinking. * Work with technology partners to support the delivery life cycle from a business perspective. * Support the business to investigate, triage, and troubleshoot issues leveraging development and technology experience. * Act as a product workstream coordinator, aligning with areas of experience and expertise. * Own and drive product requirements, objectives, initiatives for products within workstream from concept to adoption, including education and documentation. * Document configuration guidance and instruction for teams to support rollout initiatives. Ongoing Product Support: * Act as the primary business-side contact for reporting and escalating technology issues impacting business deliverables. * Act as the first point of triage for calculator and configuration items to identify if RSG tickets are needed. * Assess and document business impact of business issues and outages, including affected processes and impacted teams. * Document lessons learned and support implementation of preventive measures and outline new product needs for continuous improvement. * Drive the process to identify root cause analysis alongside technology teams. * Advocate for system enhancements and business support based on recurring issues and user feedback. * Help draft client communications for business and technology changes as needed. * Support technology team to disseminate outage and issue resolution notifications, status updates, and timelines. * Train product users on new tools and procedures. This role can be held remotely from any location in the United States. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Qualifications The Requirements * Strong background in product and technology development, with hands-on experience coding pension systems. * Deep understanding of market technology and the ability to connect technology knowledge with business needs and objectives. * Strong analytical, integrative, and problem-solving skills to identify areas of improvement and outline requirements for product support. * Excellent written and verbal communication skills to effectively interact with business teams, technology teams, and internal clients. * Strong interpersonal and client management skills to build and maintain relationships. * Strong organizational abilities and flexibility to work in a performance-driven environment. * Sense of accountability, owning one's work and taking pride in it; commitment to quality and continuous improvement. * Ability to drive and manage projects and product initiatives. * Desire to learn, accept new challenges, and have fun while doing so. * Bachelor's degree or equivalent in business, management information systems, human resources management, benefits administration, or related field required; Master's degree a plus. * Ability to travel and work extended hours as needed. Compensation and Benefits Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only). Compensation The base salary compensation range being offered for this role is $95,000 to $125,000 USD per year. The role is also eligible for an annual short-term incentive bonus. Company Benefits WTW provides a competitive benefit package which includes the following (eligibility requirements apply): * Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) * Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off * Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. EOE, including disability/vets This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
    $32k-50k yearly est. 2d ago
  • eepoint Product Technology Support Coordinator

    WTW

    Technical support representative job in Southfield, MI

    We are seeking a highly skilled individual with a strong background in both defined benefit retirement business and technology. The ideal candidate will have hands-on experience coding systems and a deep understanding of market technology. This role is crucial for bridging the gap between business knowledge and technical expertise, ensuring our products meet the highest standards of innovation and functionality. **The Role** As the eepoint Product Technology Support Coordinator, you will serve as a key interface between the product, business teams, and technology team, ensuring that product and technology-related changes, issues, outages, and support needs are effectively communicated, prioritized, and resolved. You will work with other product workstream coordinators to provide technical guidance and bridge the gap between business knowledge and technical requirements. You will own a subset of workstreams under the product umbrella to drive requirements, set objectives, and manage the backlog as needed. You will use your technology experience alongside your business knowledge to oversee product development and deliverables for both new and ongoing product support. In order to stay relevant and connected to client delivery, you will devote 20% - 30% of your time delivering for clients utilizing your skills and experience. **New Product Support:** + Connect technology knowledge with business needs and objectives to identify areas of improvement and outline requirements for new product support. + Oversee requirements gathering from stakeholders to supplement technical support and critical thinking. + Work with technology partners to support the delivery life cycle from a business perspective. + Support the business to investigate, triage, and troubleshoot issues leveraging development and technology experience. + Act as a product workstream coordinator, aligning with areas of experience and expertise. + Own and drive product requirements, objectives, initiatives for products within workstream from concept to adoption, including education and documentation. + Document configuration guidance and instruction for teams to support rollout initiatives. **Ongoing Product Support:** + Act as the primary business-side contact for reporting and escalating technology issues impacting business deliverables. + Act as the first point of triage for calculator and configuration items to identify if RSG tickets are needed. + Assess and document business impact of business issues and outages, including affected processes and impacted teams. + Document lessons learned and support implementation of preventive measures and outline new product needs for continuous improvement. + Drive the process to identify root cause analysis alongside technology teams. + Advocate for system enhancements and business support based on recurring issues and user feedback. + Help draft client communications for business and technology changes as needed. + Support technology team to disseminate outage and issue resolution notifications, status updates, and timelines. + Train product users on new tools and procedures. This role can be held remotely from any location in the United States. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. **Qualifications** **The Requirements** + Strong background in product and technology development, with hands-on experience coding pension systems. + Deep understanding of market technology and the ability to connect technology knowledge with business needs and objectives. + Strong analytical, integrative, and problem-solving skills to identify areas of improvement and outline requirements for product support. + Excellent written and verbal communication skills to effectively interact with business teams, technology teams, and internal clients. + Strong interpersonal and client management skills to build and maintain relationships. + Strong organizational abilities and flexibility to work in a performance-driven environment. + Sense of accountability, owning one's work and taking pride in it; commitment to quality and continuous improvement. + Ability to drive and manage projects and product initiatives. + Desire to learn, accept new challenges, and have fun while doing so. + Bachelor's degree or equivalent in business, management information systems, human resources management, benefits administration, or related field required; Master's degree a plus. + Ability to travel and work extended hours as needed. **Compensation and Benefits** Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only). **Compensation** The base salary compensation range being offered for this role is $95,000 to $125,000 USD per year. The role is also eligible for an annual short-term incentive bonus. **Company Benefits** WTW provides a competitive benefit package which includes the following (eligibility requirements apply): + **Health and Welfare Benefits:** Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) + **Leave Benefits:** Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (*********************************************************************************************************** + **Retirement Benefits:** Contributory Pension Plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. **EOE, including disability/vets** This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
    $32k-50k yearly est. 2d ago
  • Support Technician

    Daveandbusters

    Technical support representative job in Utica, MI

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $10.33 - $15.33 per hour Salary Range: 10.33 - 15.33 We are an equal opportunity employer and participate in E-Verify in states where required.
    $10.3-15.3 hourly Auto-Apply 60d+ ago
  • IT Field Technician

    Strategic Staffing Solutions 4.8company rating

    Technical support representative job in Rochester, MI

    Job title: IT Field Technician Duration: 12+ months Location: Rochester, MI (Would be traveling to various local hospitals), mileage reimbursement would be paid from hospital to hospital. Note: Must live within a 30-minute commute to Rochester, MI Principal Duties and Responsibilities: Participates in providing support to customers by resolving semi-complex technical account and connectivity problems. Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas. The IT Technician performs semi-complex work within technical or paraprofessional area. Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex. Documents and refers complex, unusual problems to other support teams. Required Skills & Experience: Must have 2-3+ years of IT Field Support experience (Client/customer facing) One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required. Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms. Preferred Skills & Experience: Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred. ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred Education: HS Diploma or equivalent. Preferred education: Associates degree, bachelor's degree or 2 years of vocational technical training preferred.
    $41k-63k yearly est. 2d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support representative job in Southfield, MI

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $57k-79k yearly est. 13d ago

Learn more about technical support representative jobs

How much does a technical support representative earn in Flint, MI?

The average technical support representative in Flint, MI earns between $26,000 and $43,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.

Average technical support representative salary in Flint, MI

$34,000
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