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Technical support representative jobs in La Crosse, WI

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  • STUDENT: IT Support Associate/IT

    University of Northwestern St. Paul 4.0company rating

    Technical support representative job in Minnesota City, MN

    Title: STUDENT: IT Support Associate/IT VP Area: VP - CFO Department: Information Technology $13.00 per hour Who We Are: Northwestern is a faith-driven community, UNWavering in our Christ-centered principles and identity as those who profess faith in Jesus. Rooted in the unshakable foundation of God's Word and our calling to impact His world, our mission and vision flow from these core values, expressed through Christ-centered higher education at the University of Northwestern - St. Paul and through gospel outreach and faithfulness with Northwestern Media. Position Summary: To deliver front-line technical assistance to faculty, staff, and students by troubleshooting basic technology issues, resolving common hardware and software problems, and escalating more complex concerns to full-time IT staff when necessary. Key Responsibilities: * Provide a high level of customer service to staff, faculty, students, and outside customers * Troubleshoot and resolve computer hardware/software issues in a timely manner over the phone, in person, or using a remote-control application * Utilize various software tools and application to resolve end-user issues * Create and update knowledgebase articles * Assist with technology-related questions and issue * Assist with sound and video as needed * Perform other duties as requested or assigned. Because our community is a significant part of our mission and the development of our students and listeners, all employees serve as ministers of the gospel of Jesus Christ by actively partnering with the University to disciple students as they grow intellectually and spiritually, and with Northwestern Media to lead people to Christ and nurture believers to maturity in their faith. Qualifications: * Able to interact with a variety of individuals in a professional, tactful and courteous manner * Have strong phone and customer service skills * Strong technical and troubleshooting skills with Windows and Mac operating systems * Desire to learn more about technology * Maintain a growing, personal relationship with Jesus Christ, reflect His character in all interactions, and faithfully uphold and embrace Northwestern's mission, Doctrinal Statement and Declaration of Christian Community Key Skills: * Independent & Teamwork: Capable of working both independently and collaboratively, with minimal supervision. * Confidentiality: Maintains discretion and handles sensitive information appropriately. * Organizational Skills: Strong time management and problem-solving abilities; able to prioritize and meet deadlines with attention to detail. * Technical Proficiency: Advanced computer skills, including Microsoft Office and related software. * Written & Verbal Communication: Strong writing, editing, proofreading, and verbal communication skills. * Flexibility: Willingness to work occasional evenings as needed. * Punctuality & Initiative: Prompt, self-motivated, and able to thrive in a fast-paced, evolving environment with shifting responsibilities. * Background Check: Must pass initial background check as a condition of employment. Work Environment: The work environment involves working for a suburban, Christian university or Christian owned and operated radio station alongside those with a demonstrated commitment and personal relationship with Jesus Christ, a commitment to the mission and values of Northwestern, and an agreement to abide by all Northwestern policies. All applicants must be authorized to work for any employer in the United States as we are unable to sponsor or take over sponsorship of an employment visa. frame-loader#show Progress clinch:authenticated@document->frame-loader#reload" id="turbo_frame_page_block_af0c1e276cdf6efed88e9528a4a87515" src="/pages/5b841ca960ee0a8ddc4ec0f0a6c513ba/blocks/af0c1e276cdf6efed88e9528a4a87515?job_uid=33ce47f1fa17a60744a**********dfb&postfix=1_1">
    $13 hourly 9d ago
  • Computer Field Tech Position-Onalaska WI

    BC Tech Pro 4.2company rating

    Technical support representative job in Onalaska, WI

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 26d ago
  • IT Support Specialist

    Trust Point 4.2company rating

    Technical support representative job in La Crosse, WI

    EXPERIENCE OUR CULTURE! JOIN OUR TEAM! Recognized as a "Best Place to Work" for the past 8 years, Trust Point Inc. of La Crosse, WI. is looking to hire a full-time Information Technology Support Specialist. We are currently seeking an experienced professional candidate to provide full-time IT support to our Trust Point Team. We offer a complete line of benefits including on-site workout facility, pet insurance, paid volunteer time and identity protection coverage. In addition, we also offer a very generous 401k and profit sharing plan. ABOUT TRUST POINT INC. For more than 100 years, Trust Point has provided a wide array of trusted financial services to individuals, families, businesses and charitable organizations. It is our goal to provide outstanding client service in order to help our clients achieve their financial goals. Our success is a direct result of the caliber of the team we recruit. We value each of our staff members and their input. We are supportive, not only to our clients but to each other. Our CEO embodies our supportive culture and has an open door policy. We love to show our appreciation and provide fun and unique perks throughout the year. A DAY IN THE LIFE OF AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST: As the IT Support Specialist you arrive each day ready to maintain and support your team member's technical needs. You address questions and concerns in a professional and timely manner and are a key component to the Information Technology team. You serve as a liaison between our IT vendor and handle all of the day-to-day technology needs, including: Reviewing trouble tickets and scans Troubleshooting of equipment Informal training on various computer hardware and software Review of network logs, nightly perimeter vulnerability reports and email system. Management of phone systems Issuance and maintenance of key fob access System user set-up and troubleshooting WORK SCHEDULE This is a full-time hybrid position working Monday-Friday, 8am-5pm. Trust Point is proud to be an equal opportunity workplace. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results .
    $34k-64k yearly est. 60d+ ago
  • IT Support Specialist

    Gomacro LLC

    Technical support representative job in Viola, WI

    Why join the GoMacro team? Were a company that is driven by a unique core ideology we call The GoMacro Way, which is based upon authenticity, generosity, and compassion for people and the planet. We operate with integrity, we create with passion, and we conduct ourselves with humility. We seek growth-minded people who are inspired by challenges, encouraged by camaraderie, and excited about being leaders at every level. Become part of a team where everyone is heard, valued, and empowered to influence positive change in their local and global community. How GoMacros history shapes who we are today? During her 2003 battle with cancer, co-founder Amelia Kirchoff created the first MacroBar recipe in her kitchen on the Wisconsin family farm. In the years following, Amelia and her daughter and co-founder Jola began spreading awareness for the power of a balanced, plant-based lifestyle through GoMacros healthy and delicious MacroBars, which are now available in stores nationwide. Today, our work is still guided by the values upon which Jola and Amelia built GoMacro: Live Long, Eat Positive, Give Back, Tread Lightly, and Be Well. Its our goal to inspire people to have a healthy body, sharp mind, and bold spiritand we believe doing fun, and meaningful work is part of that. Join us as we make the world better, one bite at a time! Position Description: The IT Support Technician will gain valuable hands-on experience in IT operations, technical support, and systems management. This role is designed to provide exposure to real-world IT environments, focusing on resolving hardware and software issues, supporting end users, and contributing to the overall stability and performance of the organizations technology infrastructure. Key Responsibilities: Respond to and manage incoming support requests through the IT ticketing system, ensuring timely resolution and accurate documentation of issues. Provide technical assistance to GoMacro employees for hardware, software, and peripheral-related concerns. Assist with the installation, configuration, and troubleshooting of computer systems, applications, and devices. Monitor system performance and proactively identify and report issues or anomalies. Follow established IT procedures for system maintenance, updates, and incident response. Deliver user training and support on commonly used software, tools, and IT best practices. Research and recommend solutions for technical challenges, collaborating with senior IT staff as needed. Analyze support trends and recurring issues to help improve IT processes and user experience. Ideal Candidate Demonstrates: Cooperation: Works effectively within a team and communicates clearly with colleagues. Attention to Detail: Maintains accuracy and thoroughness in troubleshooting and documentation. Dependability: Demonstrates reliability and accountability in completing assigned tasks. Integrity: Upholds ethical standards and handles sensitive information responsibly. Initiative: Proactively seeks opportunities to learn and contribute to IT projects Other Duties: Other duties as assigned by supervisor. Requirements: Preferred Qualifications: Within one year or less from graduation in an Associates or Bachelors program or Certifications. Coursework completed in Information Technology, Computer Support, or related field. #admin PI8bd8d2a1434e-31181-39240171
    $35k-59k yearly est. 8d ago
  • Customer Service Technician

    Brightspeed

    Technical support representative job in La Crosse, WI

    At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. In this important role you may be required to work varying shifts that include mandatory overtime, weekends, and holidays. As a Customer Service Technician your responsibilities will include: Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment Performing maintenance and repair on outside plant facilities Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables Observing all safety rules and regulations Assisting other technical personnel in the performance of their duties when requested Actively supporting sales and marketing related activities Directing customer facing work and sales referrals Qualifications WHAT IT TAKES TO CATCH OUR EYE: High School diploma or equivalent experience Ability to distinguish colors on facilities Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.) Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full) Basic computer skills including MS Office applications Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes) Ability to work aloft (e.g. ladder) Ability to work outside in all weather conditions and at various hours of the day/night A valid driver's license and satisfactory driving record Positive and professional appearance and demeanor when communicating the company's products and services to our customers Accountability/dependability (on time and on load when scheduled and serve on call as needed) Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures) Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills) Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions Active Learning (curious seeker of added information and actively works to improve skills and knowledge) Additional Information BONUS POINTS FOR: Prior experience as a customer facing telecom operations technician Basic electricity training/certification or documented equivalent work experience ADSL installation/repair experience (self/full installs) A+/Net + Certified Required Soft Skills #LI-MH1 WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice
    $34k-45k yearly est. 8d ago
  • Customer Service Representative

    Holmen Cheese, LLC

    Technical support representative job in La Crosse, WI

    The Customer Service Representative will play an essential role in ensuring our external customers have a positive experience with Holmen Cheese. This role will encompass responsibilities that impact multiple departments daily. The person in this role will ensure accuracy of sales order entries, customer satisfaction, timeliness, and thoroughness of all aspects of the customer experience. Good computer skills are a must for the person in this role, particularly experience with Microsoft Excel, ERP programs, and outlook. This is not a 100% sit behind a desk job. It will require trips to the warehouse and helping prepare samples up to 50lbs for shipment. Requirements Requirements We are looking for a team member who can join a dynamic team and contribute right away. To be successful in this role the team member will have good computer skills, exceptional customer service skills, critical thinking, mult-tasking and problem-solving skills. In this role the team member will need to be able to think on their feet when dealing with customers both internal and external. In addition, this team member will be required to interact out in the plant with warehouse staff and forklift drivers. ESSENTIAL DUTIES AND RESPONSIBILITIES Guest Experience Receives incoming calls, emails, mail and small parcel packages and direct as needed Welcomes visitors and notifies appropriate staff of their arrival Ensures entry way and conference rooms are cleaned and supplied as needed Customer Service/Sales Receive customer communication via telephone, email, mailings, and to support the sales and accountmanagement efforts of the sales team. Build and maintain customer relationships and effectively interact with all departments to resolve issues in a timely manner Maintain designated inventory rack in the warehouse for customer samples Pick product from warehouse, convert, package and ship sample requests in a timely manner Entering sales orders into the company ERP system Support in client interactions and solving customer issues to ensure customer satisfaction. Ensure reporting and communication is frequent and bi-directional within team and internal departments. Monitor Sales Order status report to ensure customer expectations for delivery are communicated and met. Utilize troubleshooting and time management skills to exceed customer expectations. Supply Chain Help coordinate outbound trucking to ensure timely delivery of goods Support warehouse team by scheduling shipments at bottom of warehouse calendar Assist drivers with directions to the facility as needed NON-ESSENTIAL DUTIES AND RESPONSIBILITIES Ensure export paperwork is done for shipments if applicable. Ensure customer pricing is communicated correctly and up to date in ERP system Involvement in monthly Sales and R&D pipeline meetings Other Perform other duties or responsibilities as assigned. Physical Requirements: Sit frequently 65%; Stand & Walk 35% Lift, bend, stoop, push/pull exerting as follows: Occasionally: 0-49 pounds Rarely: 50+ pounds Use of hands and fingers to operate, handle, or feel objects, tools or controls and reach with hands and arms Noise level in the office is minimal; noise level in the plant varies but can reach moderate level. Salary Description $20-$25+ DOE
    $29k-38k yearly est. 6d ago
  • Personal Lines CSR

    Harrison Gray Search & Consulting

    Technical support representative job in La Crosse, WI

    Job Description Harrison Gray Search has partnered with one of the largest independent agencies in Wisconsin, who is searching for a Customer Service Representative for the front desk in their La Crosse office. The Customer Service Representative will ideally have personal and/or commercial lines experience. The Customer Service Representative will work with account managers, prepare proposals, answer incoming phone calls, greet and direct office visitors, enter change requests and endorsements, and maintain the agency management system with current information. Qualified candidates will hold a Property & Casualty license and have 2+ years of insurance experience. Benefits Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Hands-on Training Mon-Fri Schedule Retirement Plan Evenings Off Requirements Required Knowledge and Skills Excellent verbal and written communication skills Strong analytical thinking and organizational skills Ability to interact professionally and effectively with customers and team members Proficient computer skills including the ability to document and access information Ability to follow existing processes, procedures, and verbal instruction Ability to manage multiple priorities, accurately, efficiently, and independently Attention to detail and ability to complete tasks with a high degree of accuracy License and Certification Requirements Valid WI driver's license and acceptable driving history Current licensure or ability to obtain a Property & Casualty Resident Intermediary granted by the State of Wisconsin Responsibilities Production Support Completes applications in coordination with Agent, Account Executive or Account Manager(s) and submits applications to eligible and appropriate carriers Prepares proposals and renewal summaries Maintains agency management system with up-to-date and accurate data Administers processing and suspense of new business, renewals, cancellations, and endorsement requests Prepares certificates, binders, surety bonds and general correspondence Completes MVR requests and trucking certificates according to scheduled rotation Administers change requests and endorsements Answers incoming phone calls, greets and assists agency visitors Acts as primary and/or secondary back-up to front desk receptionist, if applicable Administrative Organizes tasks and resources to complete work and meet deadlines according to established procedures Makes decisions on a variety of tasks frequently requiring discretion, judgment and initiative guided by general procedures or standards Responds to incoming phone calls and emails promptly and effectively Performs basic office functions including emailing, filing, scanning, copying, and faxing Customer Service Delivers exceptional customer service with a goal of exceeding customer expectations with every interaction Promotes a customer-focused environment by providing friendly, courteous, and helpful service to internal and external customers Answers customer questions and resolves complaints in a timely and efficient manner Supports a team-oriented environment by interacting in a professional, collaborative, and respectful manner with all employees, clients, customers and/or vendors
    $29k-38k yearly est. 29d ago
  • Customer Service Representative - Collision Center

    Premier Truck Group

    Technical support representative job in La Crosse, WI

    Job DescriptionWinners Work Here!Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work. Who is Premier Truck Group?Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it. Why Join Our Winning Team? When you join our team, you're rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:Employee Discounts Medical, Dental, and Vision InsuranceLife InsuranceEmployee Assistant ProgramsPaid Holidays and Paid Time Off 401k Plan with Employer MatchTrainingWork-Life Balance Here are some quick insights into this opportunity. We would love to discuss it with you in more detail! Customer Service Representative Responsibilities: Responsible for greeting customers coming into the collision center for all service needs. Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates. Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders. Open Repair Orders and close Repair Orders in times of customer/service overflow. Assist the Shop Supervisor'(s) in the assignment of collision technicians to specific service jobs. Monitor job progress and keep customer updated. Assist collision technicians in identifying opportunities to Up-Sell. Report all customer complaints to the shop foreman or collision center manager. Inspect each departing job for quality and cleanliness. Finalizes paperwork upon completion of work and at end of shift. Check all cash schedules daily. Assist shop foreman daily. Serve as relief for all shop foreman vacations, etc. Promote good housekeeping and safe work practices. Perform all other duties as assigned. Customer Service Representative Requirements: Education A high school diploma or GED is required. Additional training in heavy duty trucks required. Equivalent education and relevant work experience may be considered. ExperienceMinimum of 2 years of experience in Customer Service Relations, vehicle environment and employee supervision Licenses or CertificatesA valid driver's license is required. CDL and DOT medical card is mandatory if vehicle is to be driven off of dealership premises Appearance/UniformsAll employees must maintain a neat, clean and well-groomed appearance IND-SERVICEReady to Join?Apply now to learn more about what Premier Truck Group has to offer! Premier Truck Group is an equal opportunity employer.
    $29k-38k yearly est. 28d ago
  • IT Hardware Technician

    Dynamic Lifecycle Innovations

    Technical support representative job in Onalaska, WI

    Job Description IT Hardware Technician ) At Dynamic Lifecycle Innovations, our mission is to protect the planet with innovative sustainability efforts, and empower our team members to be the best they can be. We're an industry leader in electronics life cycle management known for doing the right thing and delivering for our customers. Our team is our most valuable resource, and we work diligently to provide a work environment that is rewarding, engaging, and FUN! Don't just take our word for it, visit Dynamic Lifecycle Innovation's Great Place to Work page to see what Team Members have to say. We may be a little biased, but we think you're going to love it here. Position Location: Onalaska, WI Position: New! Hours: Monday - Thursday, 6:00am - 4:30pm; No mandatory overtime, no nights or weekends! Compensation: $22.75 - $27.00/hour (dependent upon experience), wage increase eligible twice annually Benefits Highlights: 3 weeks of paid vacation in year one and 4 weeks of paid vacation in year two 8 paid Holidays Health benefits start the first of the month following start date 401K Profit sharing (Quarterly basis) Purpose & Summary: This is a specialized technician role tailored for team members with a robust technical aptitude and extensive knowledge of IT hardware. As an IT Hardware Technician you will work in our core processes that require the most technical knowledge and troubleshooting but may flex into the Sort Technician and Refurbishing Technician processes as needed. Success in this position relies on proficiency in hardware analytical thinking and the ability to evaluate profit generation by optimizing time and resource management. This is a fast-paced, rate-based, warehouse environment. Responsibilities include: Process production material in alignment with defined procedures at a consistently high-achieving rate. Work includes verifying customer requirements, using hand tools, and software programs to track material. Core processes include complex material like Apple Devices, Miscellaneous Testing, Servers, and Networking. Perform advanced IT hardware diagnosis, identifying, analyzing, and resolving complex issues within IT hardware components. Document and maintain production results in software applications, utilizing ERP systems and worksheets. Operate with a continuous improvement mindset, supporting and championing changes, and acting as a subject matter expert when appropriate. Education Requirements & Qualifications: For consideration, candidates must possess a high school diploma or equivalent and a basic understanding of computer hardware. Skills & Abilities: Knowledge: Required: Computer refurbishing and repair processes, networking equipment, servers, Apple devices, IT hardware components, troubleshooting, and diagnostics. Preferred: Troubleshooting techniques for hardware and software issues. Skills: Required: Advanced problem-solving, critical thinking, work ethic, integrity, advanced computer operations, attention to detail, organizational capabilities. Preferred: Spreadsheet and database entry, intermediate math skills. Abilities: Required: Analytical thinking, independent and team work, willingness to learn, use of basic hand tools, positive navigation of changes, continuously exert 20 pounds of force, up to 50 pounds occasionally, standing for the duration of the shift. Preferred: Ability to track numbers, recognize valuable electronic equipment, manage small continuous improvement projects. Dynamic Lifecycle Innovations strives to be an employer who stands out from the crowd, and we believe differences that make us unique should be celebrated on an individual level as well. We are proud to be an equal opportunity, affirmative action employer, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other identifier.
    $22.8-27 hourly 28d ago
  • Customer Service Rep

    TCH Group, LLC 2.9company rating

    Technical support representative job in La Crosse, WI

    This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $29k-37k yearly est. 16h ago
  • IT Systems Support Specialist

    GPC 3.1company rating

    Technical support representative job in La Crosse, WI

    Full-time Description Become a part of a leading beverage distributor by joining GPC, formerly known as Gillette Pepsi! We're a family-owned, independent distributor of Pepsi and many other tasty and refreshing beverages that are easy to get excited about. Work with the top beverage brands like Pepsi, Rockstar, Starbucks, Celsius, Bubbl'r, and more. With our employee's success, we're able to achieve our mission: To be the best supplier of refreshing beverages…. period. We are currently seeking an IT Systems Support Specialist to join our team. The IT Systems Support Specialist is responsible for the maintenance and support of GPC's computer systems & networks to ensure reliable operations to meet the business needs at all locations. This position is accountable for providing technical expertise, assistance, and project coordination necessary to install computer software products, modify/repair hardware, and resolve technical problems within the network. We're looking for someone who enjoys problem-solving, collaborating with colleagues, and using technology to make work easier and more efficient across the organization. “A day in the life of an IT Systems Support Specialist looks like:” Computer System Management: Proficiently install, configure, and maintain server hardware and software to ensure the continuous availability, uptime, and reliability of our systems. Training & Documentation: Create and maintain IT documentation, SOP's and “how-to” guides for employees. Workstation Deployment: Set up, configure, and deploy workstations. Desktop User Support: Serve as the primary point of contact for escalated technical issues, offering level 2 technical support to users. Your role includes promptly resolving desktop applications, workstations, and related equipment problems with minimal disruption. User Account Management: Efficiently create and manage user accounts, access permissions, and group policies, enhancing the organization's security and user experience across Active Directory and other platforms. Hardware and Software Troubleshooting: Methodically troubleshoot hardware and software errors by conducting diagnostic assessments, meticulously documenting problems and resolutions, prioritizing issues, and evaluating their impact. Escalate complex issues to vendors or higher-tier technical staff when necessary. Mobile Device Management: Setup, configure, troubleshoot, and manage mobile devices and mobile device policies for front line employees. What does it take to be an IT Systems Support Specialist? Associate's degree in information technology or computer science. Minimum 2 years of proven experience working in the Information Technology field. Demonstrate advanced proficiency in network infrastructure including LAN, WAN, VLAN and VPN. Past experience administering server-side technology and networked computer systems. Familiarity with SQL and database operations. What does GPC have to offer you? $55,000 - $60,000 Per Year Medical, Dental and Vision Insurance Health Savings Account and Flexible Medical and Dependent Care Spending Account 401(k) Plans and Automatic Retirement Contributions Company paid Basic Life Insurance, Accidental Death and Dismemberment Insurance, and Short-Term Disability Supplemental Life insurance, Long Term Disability Insurance, Critical Illness Insurance and Accident insurance 100% Paid Maternity and Parental Leave Tuition Reimbursement Scholarship Program 3 Weeks of Paid Vacation and 9 Paid Holidays per year Paid Volunteer Time Off Wellness Program Employee Assistance Program Employee Product Discounts Employee Recognition Program What You Can Expect at GPC: We act with respect, kindness, and humility We are collaborative and team focused We expect and appreciate hard work We have the courage to change Why join the GPC Team? Be part of a family-owned business that cares about its employees. Our employees are why we succeed! We recruit motivated people, reward them and help develop them to reach their full potential while achieving our mission: To be the best supplier of refreshing beverages…. period. If you are a motivated self-starter, we want you to join our GPC Team! Equal Employment Opportunity/Affirmative Action: GPC is an Equal Opportunity/Affirmative Action employer and is committed to equal opportunity for all qualified individuals and will not discriminate or harass any employee or applicant because of race, color, creed, religion, sex, sexual orientation, age, nation origin, ancestry, citizenship, disability, or status as a disabled veteran, recently separated veteran, armed forces service medal veteran or other protected veteran who served on active duty in the U.S. military, ground, naval or air service during a war or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense (collectively, “covered veterans”) or other legally protected status.
    $55k-60k yearly 58d ago
  • IT Systems Support Specialist

    GPC (Gillette Pepsi Companies

    Technical support representative job in La Crosse, WI

    Job DescriptionDescription: Become a part of a leading beverage distributor by joining GPC, formerly known as Gillette Pepsi! We're a family-owned, independent distributor of Pepsi and many other tasty and refreshing beverages that are easy to get excited about. Work with the top beverage brands like Pepsi, Rockstar, Starbucks, Celsius, Bubbl'r, and more. With our employee's success, we're able to achieve our mission: To be the best supplier of refreshing beverages…. period. We are currently seeking an IT Systems Support Specialist to join our team. The IT Systems Support Specialist is responsible for the maintenance and support of GPC's computer systems & networks to ensure reliable operations to meet the business needs at all locations. This position is accountable for providing technical expertise, assistance, and project coordination necessary to install computer software products, modify/repair hardware, and resolve technical problems within the network. We're looking for someone who enjoys problem-solving, collaborating with colleagues, and using technology to make work easier and more efficient across the organization. “A day in the life of an IT Systems Support Specialist looks like:” Computer System Management: Proficiently install, configure, and maintain server hardware and software to ensure the continuous availability, uptime, and reliability of our systems. Training & Documentation: Create and maintain IT documentation, SOP's and “how-to” guides for employees. Workstation Deployment: Set up, configure, and deploy workstations. Desktop User Support: Serve as the primary point of contact for escalated technical issues, offering level 2 technical support to users. Your role includes promptly resolving desktop applications, workstations, and related equipment problems with minimal disruption. User Account Management: Efficiently create and manage user accounts, access permissions, and group policies, enhancing the organization's security and user experience across Active Directory and other platforms. Hardware and Software Troubleshooting: Methodically troubleshoot hardware and software errors by conducting diagnostic assessments, meticulously documenting problems and resolutions, prioritizing issues, and evaluating their impact. Escalate complex issues to vendors or higher-tier technical staff when necessary. Mobile Device Management: Setup, configure, troubleshoot, and manage mobile devices and mobile device policies for front line employees. What does it take to be an IT Systems Support Specialist? Associate's degree in information technology or computer science. Minimum 2 years of proven experience working in the Information Technology field. Demonstrate advanced proficiency in network infrastructure including LAN, WAN, VLAN and VPN. Past experience administering server-side technology and networked computer systems. Familiarity with SQL and database operations. What does GPC have to offer you? $55,000 - $60,000 Per Year Medical, Dental and Vision Insurance Health Savings Account and Flexible Medical and Dependent Care Spending Account 401(k) Plans and Automatic Retirement Contributions Company paid Basic Life Insurance, Accidental Death and Dismemberment Insurance, and Short-Term Disability Supplemental Life insurance, Long Term Disability Insurance, Critical Illness Insurance and Accident insurance 100% Paid Maternity and Parental Leave Tuition Reimbursement Scholarship Program 3 Weeks of Paid Vacation and 9 Paid Holidays per year Paid Volunteer Time Off Wellness Program Employee Assistance Program Employee Product Discounts Employee Recognition Program What You Can Expect at GPC: We act with respect, kindness, and humility We are collaborative and team focused We expect and appreciate hard work We have the courage to change Why join the GPC Team? Be part of a family-owned business that cares about its employees. Our employees are why we succeed! We recruit motivated people, reward them and help develop them to reach their full potential while achieving our mission: To be the best supplier of refreshing beverages…. period. If you are a motivated self-starter, we want you to join our GPC Team! Equal Employment Opportunity/Affirmative Action: GPC is an Equal Opportunity/Affirmative Action employer and is committed to equal opportunity for all qualified individuals and will not discriminate or harass any employee or applicant because of race, color, creed, religion, sex, sexual orientation, age, nation origin, ancestry, citizenship, disability, or status as a disabled veteran, recently separated veteran, armed forces service medal veteran or other protected veteran who served on active duty in the U.S. military, ground, naval or air service during a war or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense (collectively, “covered veterans”) or other legally protected status. Requirements:
    $55k-60k yearly 26d ago
  • Tech Representative

    S & S Cycle 4.0company rating

    Technical support representative job in Viola, WI

    Job Description TITLE: Tech Representative DEPARTMENT: Sales REPORTS TO: Sales & Technical Support Manager As a Technical Representative at S&S Cycle, you will serve as a vital link between our internal teams and our customers, providing expert technical support and product knowledge to dealers, distributors, and end-users. You will be responsible for diagnosing technical issues, offering installation guidance, and educating customers on the proper use, maintenance, and performance tuning of S&S Cycle products. This position requires in-depth knowledge of V-Twin engines, motorcycle mechanics, and S&S product lines, as well as strong communication skills to deliver excellent customer service across multiple channels, including phone, email, and online forums. ESSENTIAL FUNCTIONS: Thoroughly understand and adhere to technical departmental goals, objectives, and strategy Establish and maintain credibility throughout the organization as an effective developer of solutions Present and maintain positive morale amongst employees Provide prompt, professional service to our customers Provide technical service which includes setting up returns, and working with Re-manufacturing Investigates and resolves customer problems Assist with warranty policies and procedure changes Assist as needed with quality issues Represent S&S at trade shows, seminars, and races Assist with the development of instruction sheets and fliers for new and existing products (may include educational videos) Generate company sales by directing customers to S&S products for their needs Road test as necessary Assist R&D as required Answer customer e-mails and phone calls with accurate information in a timely manner QUALIFICATIONS: Experienced working as a technical service support representative Flexible, energetic, forward-thinking, and creative with high moral and ethical standards High analytical ability, good judgment, and strong operational focus Well organized and self-directed Able to relate to people at all levels of the organization in a positive fashion Excellent verbal and written communication skills; working knowledge of basic computer applications Experience in motorcycle repair, with Dynamometer experience is a plus Excellent diagnostic and trouble shooting skills Motorcycle License preferred WORKING CONDITIONS & PHYSICAL REQUIREMENTS: Work is performed in an office environment with occasional exposure to production environment While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel or crawl. The employee may occasionally lift and/or move up to 20 pounds Must comply with safety equipment standards: safety glasses, hearing protection, and safety toe shoes when present on production floor Overnight travel up to 10% may be required
    $33k-47k yearly est. 3d ago
  • Customer Service Representative - State Farm Agent Team Member

    Kurt Pfaff-State Farm Agent

    Technical support representative job in Onalaska, WI

    Job DescriptionBenefits: License Reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Our agency opened its doors in July 2016, and were proud to be approaching our 9-year anniversary. Over the years, we've built a team-first culture rooted in support, growth, and genuine care for our customers and one another. We believe in rewarding hard work, which is why we offer paid life and disability insurance policies, and after your first full year, youll enjoy 20 days of PTO to recharge and enjoy life outside the office. If you're looking for a positive, purpose-driven workplace where your contributions truly matter, wed love to connect. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Kurt Pfaff - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $29k-38k yearly est. 16d ago
  • Customer Service Representative - State Farm Agent Team Member

    Reggie Rabb-State Farm Agent

    Technical support representative job in Onalaska, WI

    Job DescriptionBenefits: 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Reggie Rabb - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $29k-38k yearly est. 21d ago
  • BI Help Desk Analyst

    Black River Memorial Hospital, Inc. 4.1company rating

    Technical support representative job in Black River Falls, WI

    Black River Health has an immediate opening for a Help Desk Analyst in the Business Intelligence Department. The Help Desk Analyst provides maintenance of the computer desktop environment through the utilization of the internal Business Intelligence (BI) Information Technology (IT) Help Desk. Functions as first-level support for users of computer applications and systems. Responds to user inquiries regarding software and hardware, and perform tasks to resolve problems or obtain solutions for users. This position: Full-time, 80 hours per pay period, Day Shift, benefited. (Full-On-Site Required) Essential Duties: Provides IT Help Desk support and resolves problems to the end user's satisfaction. Monitors and responds quickly and effectively to requests received through the IT Help Desk Monitors Service Desk for tickets assigned to the queue and processes first-in first-out based on priority. Modifies configurations, utilities, software default settings, etc. for the local workstation. Performs timely workstation hardware and software upgrades as required. Manages computer workstation setup and deployment for new employees. Ensuring each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment or software. Installs, tests, and configures new workstations, peripheral equipment and software. Educational Qualifications: Minimum of three semesters completed in an accredited Information Systems associate degree program and in good standing required Associate's degree in Information Systems Bachelor's Degree in Information Systems, Business, Communications, or related field preferred 2 years of relevant technical experience preferred Make Black River Health your home, we make transitions seamless. You will also appreciate excellent benefits, a positive and pleasant hospital environment that values teamwork, and a passionate focus on patient care. Now is your chance to join this new and exciting opening at Black River Health. "Black River Health, Inc. is an equal employment opportunity employer functioning under an Affirmative Action Plan."
    $32k-47k yearly est. Auto-Apply 19d ago
  • Customer Service Rep(01940) - 1201 Gilmore Ave

    Domino's Franchise

    Technical support representative job in Winona, MN

    You got game? You got spring in your step? You want one of the best jobs in the world! And schedules that work with you, not against you? That's right, we live to conquer the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full-time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
    $31k-40k yearly est. 1d ago
  • Customer Service Representative - State Farm Agent Team Member

    Karen Koenigs-State Farm Agent

    Technical support representative job in Black River Falls, WI

    Job DescriptionBenefits: 401(k) matching Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative with Karen Stai Koenigs Insurance Agency, Inc., you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $29k-38k yearly est. 29d ago
  • Customer Service Technician

    Brightspeed

    Technical support representative job in La Crosse, WI

    At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. In this important role you may be required to work varying shifts that include mandatory overtime, weekends, and holidays. As a Customer Service Technician your responsibilities will include: Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment Performing maintenance and repair on outside plant facilities Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables Observing all safety rules and regulations Assisting other technical personnel in the performance of their duties when requested Actively supporting sales and marketing related activities Directing customer facing work and sales referrals Qualifications WHAT IT TAKES TO CATCH OUR EYE: High School diploma or equivalent experience Ability to distinguish colors on facilities Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.) Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full) Basic computer skills including MS Office applications Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes) Ability to work aloft (e.g. ladder) Ability to work outside in all weather conditions and at various hours of the day/night A valid driver's license and satisfactory driving record Positive and professional appearance and demeanor when communicating the company's products and services to our customers Accountability/dependability (on time and on load when scheduled and serve on call as needed) Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures) Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills) Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions Active Learning (curious seeker of added information and actively works to improve skills and knowledge) Additional Information BONUS POINTS FOR: Prior experience as a customer facing telecom operations technician Basic electricity training/certification or documented equivalent work experience ADSL installation/repair experience (self/full installs) A+/Net + Certified Required Soft Skills #LI-MH1 WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice
    $34k-45k yearly est. 8d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Technical support representative job in Onalaska, WI

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-35k yearly est. 7h ago

Learn more about technical support representative jobs

How much does a technical support representative earn in La Crosse, WI?

The average technical support representative in La Crosse, WI earns between $32,000 and $47,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.

Average technical support representative salary in La Crosse, WI

$39,000

What are the biggest employers of Technical Support Representatives in La Crosse, WI?

The biggest employers of Technical Support Representatives in La Crosse, WI are:
  1. Aureon HR
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