IT Support Specialist II
Technical support representative job in Anderson, IN
**IDEAL CANDIDATE WILL RESIDE WITHIN 25 MILES OF ANDERSON, IN**
The IT Support Specialist II is the second level of contact for providing technical assistance, maintaining computer equipment, support issues with hardware and software and network troubleshooting. Also, to aid in tracking and organizing equipment and accessories in inventory. This position is responsible for answering queries and addressing system and user issues in timely and professional manner and be part of an on-call rotation.
ESSENTIAL DUTIES and RESPONSIBILITIES:
Troubleshoot problems with software, hardware, user profiles, networking, phones, printers and working with external support
Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise
Ability to deploy, configure, and support operating systems on desktops, laptops, and tablets
Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks and time
Experience with Windows 10 Pro in an enterprise environment
Microsoft Office 365 account provisioning, de-provisioning, and maintenance
Act as an escalation point for advanced help requests to Tier 3
EDUCATION:
High School Diploma or GED required. 2+ years working with some of the technologies
EXPERIENCE:
Must have strong written (documentation) and verbal communication abilities as well as excellent troubleshooting skills
SUPERVISORY RESPONSIBILITIES:
None
OTHER REQUIREMENTS:
Solid work history and willingness to successfully function in a team environment. This position will be a part of an on-call rotation
WORK ENVIRONMENT:
This position is on-site.
At Carter Express, INC/Carter Logistics LLC, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Carter Express, INC/Carter Logistics LLC hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
Helpdesk Analyst
Technical support representative job in Indianapolis, IN
Job Title: Helpdesk Analyst
Duration: 12 months contract
Max Pay Rate:$23.35/Hour Max (On W2 terms, without any benefits)
Job Description :
The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.
Required / Desired Skills:
Associate's or Bachelor's degree in Health Informatics, Information Technology, Public Health, or a related field
Experience in a helpdesk, data quality, or healthcare IT support role
Experience with deduplication tools, data matching, or record linkage techniques
Familiarity with immunization information systems
Strong analytical and problem-solving skills
Excellent communication and customer service abilities
Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite
Knowledge of HL7 messaging and public health data standards
Experience working with state or local public health departments
Understanding of HIPAA and data privacy regulations
Desktop Support Specialist
Technical support representative job in Indianapolis, IN
Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate's or bachelor's degree in information technology, Computer Science, or related
field, or equivalent work experience.
· 2+ years of experience in a desktop support or similar role.
· Strong knowledge of Windows and Mac operating systems.
· Proficiency with Microsoft Office Suite and other common software applications.
· Experience with Active Directory, group policies, and user account management.
· Familiarity with remote desktop tools and support software.
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
Technician (MCDST) are a plus
Help Desk Analyst
Technical support representative job in Indianapolis, IN
Helpdesk Analyst(785852) | W2 CONTRACT ROLE
The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.
Essential Duties/Responsibilities:
Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
Investigate and resolve duplicate patient records and bad merges in the immunization registry.
Use data tools and matching algorithms to identify and correct data integrity issues.
Escalate complex data issues to technical teams or data stewards as needed.
Document all support interactions in the ticketing system and maintain accurate logs.
Provide guidance to users on best practices for data entry and record management.
Collaborate with IT and data quality teams to improve deduplication processes and system performance.
Collaborate with internal and external teams and assist on improving Data Quality metrics.
Assist in testing system updates and enhancements.
Generate reports on data quality trends and help develop training materials.
#Skills
Associate's or Bachelor's degree in Health Informatics, Information Technology, Public Health, or a related field
Experience in a helpdesk, data quality, or healthcare IT support role
Experience with deduplication tools, data matching, or record linkage techniques
Familiarity with immunization information systems
Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite
Knowledge of HL7 messaging and public health data standards
Experience working with state or local public health departments
Understanding of HIPAA and data privacy regulations
Help Desk Analyst
Technical support representative job in Indianapolis, IN
Job Title: Helpdesk Analyst
Work Arrangements: Hybrid
Interview: Webcam only
The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.
Essential Duties/Responsibilities:
• Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
• Investigate and resolve duplicate patient records and bad merges in the immunization registry.
• Use data tools and matching algorithms to identify and correct data integrity issues.
• Escalate complex data issues to technical teams or data stewards as needed.
• Document all support interactions in the ticketing system and maintain accurate logs.
• Provide guidance to users on best practices for data entry and record management.
• Collaborate with IT and data quality teams to improve deduplication processes and system performance.
• Collaborate with internal and external teams and assist on improving Data Quality metrics.
• Assist in testing system updates and enhancements.
• Generate reports on data quality trends and help develop training materials.
Skills:
• Associate's or Bachelor's degree in Health Informatics, Information Technology, Public Health, or a related field
• Experience in a helpdesk, data quality, or healthcare IT support role
• Experience with deduplication tools, data matching, or record linkage techniques
• Familiarity with immunization information systems
• Strong analytical and problem-solving skills
• Excellent communication and customer service abilities
• Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite
• Knowledge of HL7 messaging and public health data standards
• Experience working with state or local public health departments
• Understanding of HIPAA and data privacy regulations
Deskside Support
Technical support representative job in Indianapolis, IN
Troubleshoot and resolve End users IT issues in their PCs (Desktop, Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user's environment
Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements.
Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites;
Coordinate, plan, and schedule IMACDs with all affected IT functions (whether the function is included within the Services provided by Provider, as a Customer-retained function, or a Third Party); and
Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or business disturbance.
Recrate and document the processes to enable IMAC execution for each Software and/or Equipment Component, and obtain Customer's approval for such processes and documentation;
Obtain from Customer a list of individuals authorized to approve IMAC and Project IMAC Service Requests, including specific approval and authorization required for IMACs that include Changes to Software. This list may change from time to time and should be updated on a regular basis;
Receive IMACD related Service Requests from Authorized Users and validate the IMAC request for correctness and proper authorization
Communicate with Authorized Users if there is any issue with an IMACD related Service Request and attempt to resolve or escalate same appropriately;
Coordinate and communicate with designated Customer personnel or other Third Parties, concerning scheduling and requirements so as to minimize the impact on Authorized Users;
conduct, or confirm a Site survey has been conducted, to determine the location(s) of the IMAC and any special requirements at the location(s);
Coordinate any physical space requirements as determined during the Site survey review;
Confirm that all Equipment, Software, parts, Network, Cabling, or any other services necessary to execute the IMAC will be available as of the date(s) scheduled for the IMAC;
Confirm the new and/or existing Configuration of the Equipment and Software associated with performing the IMAC.
Confirm that the installation and/or de-installation procedures associated with performing the IMAC are valid for execution of this IMAC, including Backup, contingency, and test procedures;
Schedule and dispatch appropriate technicians, including Third Party Vendors to the IMAC location;
Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT
Cancel Network Transport Services that are no longer required after completing the IMACD
Compensation and Benefits
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
Mac IT Support/Technician
Technical support representative job in Indianapolis, IN
Provide day-to-day technical support for Mac laptops and desktops.
Assist users with login issues, software errors, and basic troubleshooting.
Install and update mac OS and standard software applications.
Set up and configure new Mac devices for employees.
Support basic network connectivity (Wi-Fi, VPN) and printing issues.
Log and track user requests using IT ticketing tools.
Perform regular checks to ensure Mac devices are compliant with company policies.
Help manage user accounts and access permissions.
Maintain records of assigned devices and accessories.
Follow guidance from senior technicians and escalate issues as needed.
IT Network Specialist
Technical support representative job in Indianapolis, IN
About the Company
At ERS Wireless, we pride ourselves on delivering the finest wireless voice, video security, and data solutions in the industry, empowering our customers to enhance efficiency and bolster safety through our expertly designed systems. Serving a diverse clientele, including police officers, firefighters, healthcare professionals, educators, and skilled tradespeople, we provide reliable wireless technologies that facilitate clear communication, whether in everyday situations or emergencies. As a third-generation, family-owned company, ERS Wireless deeply values the importance of family while providing the stability and resources of a large organization.
About the Role
We're looking for a detail-oriented and technically skilled IT professional to join our team as an IT Network Specialist. In this role, you'll ensure our network infrastructure remains secure, reliable, and optimized to support both internal operations and customer-facing systems.
Responsibilities
Manage and maintain network infrastructure, including routers, switches, firewalls, and wireless access points.
Troubleshoot and resolve networking issues to ensure minimal downtime and optimal performance.
Assist with network design, implementation, and upgrades to meet evolving business needs.
Configure, monitor, and maintain network security systems, including firewalls, VPNs, and related security devices.
Ensure network data integrity and security through best practices and compliance with industry standards.
Perform system backups, updates, and patches for network devices on a regular schedule.
Provide support for internal and remote users, including troubleshooting connectivity issues.
Collaborate with internal IT teams to integrate new technologies into existing systems.
Maintain accurate network documentation, including diagrams, IP address assignments, and configuration records.
Qualifications
Proven experience in network administration or IT support with a focus on networking.
Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.) and troubleshooting tools.
Hands-on experience with routers, switches, firewalls, and VPN technologies.
Familiarity with network monitoring and management tools.
Understanding of network security best practices and policies.
Excellent problem-solving skills and clear communication abilities.
Ability to work independently and collaboratively.
Preferred Skills
Networking certifications such as JNCIA, CCNA, CompTIA Network+, or equivalent.
Experience with Juniper Networks products.
Pay range and compensation package
Competitive compensation and comprehensive benefits package.
Equal Opportunity Statement
ERS Wireless is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected status.
If you are passionate about networking, technology, and making a real impact, apply today to join the ERS Wireless team!
Help Desk Analyst
Technical support representative job in Indianapolis, IN
Helpdesk Analyst @Indianapolis
*,Must be local in Indianapolis, hybroid work arrangement
*Must be open to 1099 contracts
Essential Duties/Responsibilities:
· Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
· Investigate and resolve duplicate patient records and bad merges in the immunization registry.
· Use data tools and matching algorithms to identify and correct data integrity issues.
· Escalate complex data issues to technical teams or data stewards as needed.
· Document all support interactions in the ticketing system and maintain accurate logs.
· Provide guidance to users on best practices for data entry and record management.
· Collaborate with IT and data quality teams to improve deduplication processes and system performance.
· Collaborate with internal and external teams and assist on improving Data Quality metrics.
· Assist in testing system updates and enhancements.
· Generate reports on data quality trends and help develop training materials.
Desktop Technician
Technical support representative job in Indianapolis, IN
Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
Instructs customers in the operation and maintenance of systems/equipment.
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs analysis and prepares reports on system problem trends and issues.
Troubleshoot user accounts
Understanding of SCCM, VPN, Azure, O365, Windows 10 & 11
Systems Support Associate -- SOMDC5692935
Technical support representative job in Indianapolis, IN
The role will focus on process, system support and administration for key GBS applications and IT solutions.
Responsible for providing end user support to key systems such as SAP ECC, Ivalua, Coupa and DocuSign software applications, ensuring data safeguarding and security measures are being adhered to. Responsible for reducing end user queries from global business users by identifying common issues and implementing solutions that encourage self-service support.
Systems Support Specialist IT Professional U.S Global Grade 8 System Support Lead Work with IT and external partners to ensure all system issues are resolved in a timely manner whilst communicating the status effectively with the business Knowledge and experience in Procurement and Supply Chain functions
Has excellent knowledge in key systems and one or more of the following areas: Sourcing, Contract Management, Spend Management, Spend Analytics Excellent IT skills with the ability to manage and interrogate large data sets effectively
Excellent problem management technical skills Inter-personal skills with an ability to quickly establish effective working relationships across geographical and cultural borders Resourceful, self-managed, and goal driven with the ability to work effectively in teams Small.
Medium size project delivery 3 years industry experience in IT or business area Technical/business degree or equivalent Identify and lead improvement ideas resulting in working efficiencies
Technical Support Specialist - Part-time, First Shift (20 hrs weekly)
Technical support representative job in Indianapolis, IN
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary
Under the direction of the Manager IS Technical Support, the Specialist IS Technical Support provides first level support to remote and on-site users for IS services, including software, hardware, telecom, and peripherals, in a timely manner and in keeping with the department's quality standards. Promotes the department's values, guiding principles and customer service philosophy.
Total Rewards Package
Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.
Responsibilities
Resolves incidents and service requests in keeping with departmental quality standards and SLAs.
Logs calls and resolves first-level support calls. Triages/escalates issues, where applicable.
Provides remote and on-site support of environments and applications, including trouble shooting problematic situations.
Uses all available resources necessary to obtain full knowledge of a user's environment while systemically resolving issues, including knowledge base searches.
Practices open and transparent communications by providing status updates to users on progress towards issue resolution, as well as peers.
Sets up new user environment, including phone, computer equipment, shared drives, email and printing.
Assists in new employee orientation regarding technical issues.
Deploys pre-authorized packaged applications.
Completes back-up using legacy systems (tape) and escalates issues, when encountered.
Monitors IS environment for systems status and events and generates appropriate actions.
Updates the knowledge base and shares tips/tricks with colleagues.
Proposes articles to the End User Computing team for development and posting on the Versiti intranet.
Provides blood drive support
Provides conferencing support
Provides file recovery
Provides role and access management
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Understands and performs in accordance with all applicable regulatory and compliance requirements
Complies with all standard operating policies and procedures
Qualifications
Education
Associate's Degree in computer field preferred or equivalent experience. required
Experience
1-3 years experience in customer service environment preferred
Knowledge, Skills and Abilities
Familiarity with individual or end-user computing environment.
Ability to coordinate user requests, through to resolution.
Ability to adhere to Versiti IS standards and work in a regulated environment.
Excellent oral and written communication skills.
Excellent interpersonal skills.
Demonstrated organizational skills.
Ability to work with minimal supervision.
Familiarity with standard business desktop applications.
Tools and Technology
Desktop computers, laptops, and handheld personal devices (tablets, mobile devices and other wireless equipment). required
Network printers and multi-function devices. required
Service Desk ticketing systems. required
All Microsoft office products including Office 365 and Sharepoint. required
All Adobe products. required
VMWare. required
Not ready to apply? Connect with us for general consideration.
Auto-ApplyHelp Desk Technician
Technical support representative job in Westfield, IN
IMMI is seeking a skilled Help Desk Technician to provide front-line technical support to team members worldwide while ensuring the stability, integrity, and efficient operation of our technology systems. In this role, you will work closely with the Senior Help Desk Administrator to monitor, maintain, and troubleshoot networks, hardware, software, and end-user devices. Success requires strong communication, analytical, and problem-solving skills to quickly resolve issues, optimize performance, and maximize the value of IMMI's technology investments all while delivering exceptional customer service
IMMI is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For almost sixty years, IMMI has led the way in developing, designing, testing and manufacturing innovative safety restraints and systems. IMMI's safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. Privately owned, headquartered in Westfield, Indiana and operating eight additional global facilities, IMMI is also home to IMMI VIP steering wheels and CAPE , the world's leading state-of-the-art testing facility.
RESPONSIBILITIES:
Serve as the first point of contact for end users, providing technical support for IT networks, hardware, software, and related equipment.
Manage and resolve Help Desk tickets and assigned projects promptly, ensuring compliance with Service Level Agreements (SLAs) while recording, tracking and documenting progress through resolution.
Perform regular maintenance on local and remote IT equipment, including PC imaging, deployment, phone system upkeep, and software upgrades.
Monitor and test system performance, preparing and delivering performance statistics and reports as needed. .
Work with IT infrastructure vendors (e.g., ISPs, support agencies) to troubleshoot and resolve issues effectively.
Create and maintain IT system documentation, user guides, and support procedures; assist in developing and implementing standards and processes to support Information Technology projects and initiatives.
Contribute to IT projects across IMMI locations as directed by IT leadership and provide occasional after-hours or on-call support for critical issues, outages, or global business needs as part of a rotating schedule
QUALIFICATIONS:
Required:
Associate's or Bachelor's degree in IT, Enterprise Technology, or a related field.
1-3 years of experience in IT support or related roles.
Strong problem-solving, analytical, and troubleshooting skills with exceptional attention to detail. .
Experience with Microsoft Windows operating systems, Microsoft 365 applications, Active Directory, user account management, Help Desk ticketing systems, and phone-based support for global remote users.
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
Superior customer service skills, demonstrating professionalism, patience, and responsiveness.
Ability to manage multiple tasks, processes, and projects simultaneously while adhering to IT processes, documentation standards, and corporate/legal responsibilities.
Demonstrated technical knowledge supported by relevant certifications (or ability to obtain).
Preferred Qualifications:
Knowledge of networking fundamentals, wireless technology, and computer hardware fundamentals.
Familiarity with barcode scanners, label/LaserJet printers, IoT devices, and related troubleshooting.
Prior experience working in a manufacturing environment and understanding of production concepts and principles.
Industry-recognized certifications such as ITIL Foundation, CompTIA A+, or equivalent credentials.
BENEFITS:
Team Member Ownership/ESOP
Healthcare, vision, dental options
Long and short-term Disability insurance
Ten (10) paid holidays.
Two (2) IMMI Serves volunteer days per year.
Onsite Wellness Clinic
Generous Paid Time Off
401k
Tuition Assistance
Auto-ApplyEndpoint Support Technician II
Technical support representative job in Carmel, IN
Company Cox Automotive - USA Job Family Group Information Technology Job Profile Endpoint Support Technician II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $26.06 - $39.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
The Endpoint Support Technician provides support to users of desktop computers, laptop computers, tablets, mobile communication devices, printers, and office equipment. Support may be on location or remote. Activities include provisioning, installation / set up, troubleshooting, providing basic training, technical guidance, and client support on usage of all equipment. Responds to requests for meeting room support including audio / visual equipment, remote access ability, and telephony. Responds to calls regarding system outages, troubleshooting, and resolving users' issues who are on location or working remotely. Strives to meet or exceed Service Level Agreements (SLAs).
Key Responsibilities
Hardware/Software Support
* Performs support, troubleshooting, and resolves hardware and software issues for desktops, laptops, tablets, mobile phones, peripheral devices, and audio-visual equipment.
* Performs research and develops solutions for hardware and software issues.
* Provides basic user training on company-provided IT equipment.
* Carries out hardware asset life-cycle management, including maintaining records of physical assets.
* Provides recommendations to leadership on individual device upgrades or break-fix replacements.
* Performs preventative maintenance on all electronic devices and peripheral equipment.
Incident Management
* Responds to service requests regarding end-user computing devices as they arrive in the designated queue.
* Recommends solutions, resolves problems associated with incidents, and updates notes, as necessary.
* Updates tickets and provides team members with regular progress updates.
* Thoughtfully escalates issues to the appropriate teams.
* Understands and adheres to established SLAs.
Customer Service
* Exhibits excellent verbal and written communication skills.
* Ability to work effectively in a team environment.
* Easily adjusts to changing priorities or projects.
* Maintains a calm, professional tone when consulting with team members.
* Delivers an awesome team member experience.
Minimum Requirements:
* High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
* Working experience supporting end-user computing devices
* Working experience troubleshooting Windows 11 and Mac operating systems
* Working experience troubleshooting mobile operating systems (iOS and Android)
* Working experience working with a ticket management/service desk system
* Working experience in an ITIL-based environment
* Working experience as a participant in a change management process
* Strong Microsoft Office support experience
* Must exhibit excellent customer service skills
* Technical certifications such as CompTIA A+, Microsoft Certification (MCP, MCDST, or other)
* Apple Certified Support Professional (ACSP)
* Working experience in audio-visual collaboration technologies
* Working experience with Service Now
Preferred Experience:
* Working experience with Active Directory
* Working experience with Microsoft Endpoint Manager
* Working experience with Exchange Admin Center
* Working experience with home wireless to corporate network technologies
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplyTech Support Field Technician
Technical support representative job in Indianapolis, IN
Job DescriptionDescription:
RoyPow USA is seeking a highly skilled Tech Support technician to join our team. In this role, you will be responsible for providing technical support and assistance to customers.
Providing technical on-site support and training to customers experiencing issues with their lithium batteries.
Troubleshooting technical issues and working to resolve them in a timely manner.
Maintaining accurate and up-to-date records of customer interactions and technical support requests.
Assisting with product installation and maintenance as needed.
Requirements:
Must be willing to travel within the US (all expenses will be Covered by the Company)
Some technical support experience
Strong problem-solving and troubleshooting skills
Excellent communication and customer service skills
Familiarity with lithium batteries (Preferred)
Associates degree in relative field (Preferred)
Bilingual in English and Chinese (Preferred).
Benefits:
Medical
Vision
Dental
PTO
401(K)
401(K) match
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Compensation Package:
Bonus opportunities
Schedule:
8 hour shift
Monday to Friday
Experience:
Technical support: 1 year (Required)
Hardware Repair: 1 year (Required)
RoyPow provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, benefits, job training, terminations or any other condition of employment. RoyPow is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment. At RoyPow we are committed to ensuring our recruitment process is accessible to all. If you require reasonable adjustments to be made during the recruitment process, then please inform HR team.
Requirements:
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Technical support representative job in Indianapolis, IN
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Recovery Support Technician - Theodora House
Technical support representative job in Indianapolis, IN
Volunteers of America Ohio and Indiana is looking for passionate, dedicated Full-Time, Part-Time, and PRN Recovery Support Technicians to join our Indianapolis Fresh Start Women's Program. This is an exceptional opportunity to engage directly with women on their recovery journey and make a meaningful impact on their lives and the lives of their children. The Fresh Start Recovery program is a family-focused, residential addiction treatment program where mothers and their children live together in a supportive and healing environment, allowing for family reunification and the preservation of the crucial mother-child bond.
Why Join Our Team?
As a Recovery Support Technician, you will be on the front lines, providing direct client care to women seeking recovery from opioid and other substance use disorders. Many of these women are pregnant or are living with their children while receiving treatment, offering you a unique opportunity to witness and contribute to the profound transformation of families. Your work will touch the mind, body, heart, and spirit of those we serve, integrating deep compassion with highly effective programs and services.
Essential Job Duties:
Provide compassionate care to the clients we serve, ensuring support and understanding as they work toward recovery.
Perform 1:1 crisis intervention, supporting clients and documenting your work.
Facilitate skills training for individuals and groups, empowering clients in their recovery.
Ensure compliance with DCS and legally mandated reporting standards for child abuse and neglect.
Transport clients in company-approved vehicles when necessary.
Conduct general surveillance and room searches to maintain safety and control contraband.
Perform regular tours of the facility to ensure client safety and security.
Complete and manage client intake procedures efficiently.
Qualifications:
High school diploma or equivalent education .
Valid Indiana driver's license.
Must pass state, county, and Department of Child Services background checks.
First Aid & CPR certification is required and must be maintained. VOAOHIN will provide certification if not already obtained
Benefits Offered:
Comprehensive health benefits, including medical, dental, and vision.
403(b) retirement plan with company match.
Personal paid time off, including 11 paid holidays.
Join our compassionate and mission-driven team and be a part of real change, supporting mothers and children as they heal and grow together.
Auto-ApplyTechnician-Unit Support
Technical support representative job in Indianapolis, IN
Apply to this requisition to submit your application for a Technician-Unit Support role at IU Health Riley! We are hiring Technician-Unit Support roles for a variety of departments, shifts and schedules. Please indicate your availability and interests in the pre-screen questions for us to best match you to an opening!
Provides a combination of direct patient care and unit clerical duties for the department. Administers care to designated patients under the direction of a Clinical Nurse and provides support to the patient care team. Ensures a clean and orderly environment for the patient. Provides information, directions and other assistance to physicians, patients, families, customers and vendors. May schedule tests and procedures for the patient, maintain patient records and sign patients in and out of the unit. May be responsible for the ordering, receiving and delivering of equipment and supplies for the patient care team. May be required to provide continuous observation including suicide prevention.
Schedule definitions are listed below. Please reference these when indicating your preferences in the pre-screen questions.
Full Time (FT): 36 to 40 hours each week
Part Time (PT): 24 to 35 hours each week
PRN/Supplemental: 0 - 24 hours per week, dependent upon department need. Minimum requirement of 2 shifts per 6 week period
• High School Diploma or GED is required. CPR May be required to complete Unit Secretary training program.
• Requires previous comparable acute patient care experience or successful completion of the IU Health PCA education program.
• Requires current Basic Life Support certification through the AHA or attainment at the completion of the IU Health PCA education program. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• Requires basic knowledge of medical terminology.
• Requires knowledge of procedures and standards related to patient care activities.
• Requires knowledge of principles of infection control.
• Requires basic computer skills.
Auto-ApplySupport Technician
Technical support representative job in Indianapolis, IN
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS:
Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
Assists Guests by repairing and maintaining amusements equipment in a timely manner.
Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
Assists the Guest with all requests and answers questions as needed and makes recommendations.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Responsible for stocking, displaying, and securing merchandise in all storage areas.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists in daily maintenance and organization of tech room and storage areas.
Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
Assists with general store maintenance as directed by management.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
Technical and/or electrical skills preferred, but not required.
Must demonstrate ability to clearly communicate with Guests and other Team Members.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work off an extension ladder.
Work in noisy, fast paced environment with distracting conditions.
Move about facility and stand for long periods of time.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $7.25 - $13 per hour
Salary Range:
7.25
-
14.5
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyIT Technician
Technical support representative job in Richmond, IN
Dept/Div: Sanitation/N/A FLSA Status: Non-Exempt
Salary: $37,216 - $51,769
General Definition of Work
Performs intermediate technical work maintaining, repairing, and replacing department information technology equipment, assisting department employees with technology issues, preparing reports and data, and related work as apparent or assigned. Work is performed under the limited supervision of the Director of IT.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
Essential Functions
Monitors, maintains, upgrades, repairs, and replaces department information technology equipment and machines.
Serves as the CUBIC Systems Administrator of the Department.
Prepares and provides information technology related data for auditors and outside engineering firms.
Occasionally responds to emergencies or system errors after working hours.
Knowledge, Skills and Abilities
General knowledge of the operation, uses, and capabilities of data processing equipment and peripheral equipment, computer software systems and their capabilities; general knowledge of the policies, procedures and activities of the department; general knowledge in virus and spyware protection tools; skill in the use of personal computers, associated software packages, hardware, and peripheral equipment; skill in troubleshooting; ability to analyze software programs design and install program adjustments; ability to train ends users of hardware and software systems; ability to troubleshoot basic hardware and software issues and perform minor repairs or fixes; ability to read, interpret, and apply detailed and technical manuals and verbal/visual instructions, as well as understand documented procedures, flow charts, operating systems, and computer operations concepts; ability to handle confidential information according to established procedure; ability to use strong interpersonal and customer service skills using tact, patience and courtesy; ability to establish and maintain effective working relationships with City employees, supervisors, and the general public.
Education and Experience
High School diploma or GED and moderate experience updating and repairing information technology equipment for a municipal department, or equivalent combination of education and experience.
Physical Requirements
This work requires the occasional exertion of over 25 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel, pushing or pulling and repetitive motions, frequently requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling and reaching with hands and arms and occasionally requires tasting or smelling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, operating motor vehicles or equipment and observing general surroundings and activities; work regularly requires exposure to fumes or airborne particles and exposure to the risk of electrical shock and frequently requires exposure to wet, humid conditions (non-weather), working near moving mechanical parts, working in high, precarious places, exposure to toxic or caustic chemicals, exposure to outdoor weather conditions, exposure to extreme heat (non-weather), exposure to vibration and exposure to blood borne pathogens and may be required to wear specialized personal protective equipment; work is generally in a moderately noisy location (e.g. business office, light traffic).
Special Requirements
Obtain CUBIC Systems training within six months of hire.
Valid driver's license in the State of Indiana.