Technical support representative jobs in Petal, MS

Role: IT Support Specialist / Desktop Support Specialist Duration: Onsite JD Provide support to the business in using applications and services. Contributes to maintaining and operating our end user and onsite services. Support Onsite (e.g., Service Desk, User Administration, User Requests) or locally (Time Critical Support, Desk Side Support).

The IT Technician supports the Public Service Commission of Yazoo City's technology infrastructure by maintaining computer systems, software, and network hardware to ensure reliable and secure IT operations. This position provides technical assistance to staff, troubleshoots issues, and plays a key role in maintaining technology systems that support the utility's operations and customer service delivery. Key Responsibilities Install, configure, and maintain desktop computers, printers, software, and other IT-related equipment. Respond to service requests and provide timely technical support to staff. Monitor and troubleshoot network connectivity and performance issues. Perform routine system maintenance and software updates. Assist in managing the utility's security protocols including firewalls, antivirus protection, and data backups. Maintain and update user accounts, access rights, and system permissions. Support the implementation of IT-related projects such as system upgrades and new technology integration. Document technical processes, user guides, and IT inventory. Ensure compliance with cybersecurity standards and data protection policies. Provide training and assistance to staff in using hardware, software, and other tools. Collaborate with vendors and service providers as needed for maintenance and support.

The IT Service Delivery Technician plays a crucial role in managing and supporting the operational aspects of IT services. This position focuses on handling service requests, installing and configuring hardware/software, troubleshooting issues, and maintaining accurate documentation. The role ensures efficient service delivery, optimal system performance, and enhanced user satisfaction while aligning IT operations with business needs. Key Responsibilities: Provide technical support to users via phone, email, or in person. Troubleshoot and resolve hardware and software issues. Install, configure, and maintain IT equipment and software applications. Manage IT service requests, ensuring timely and effective resolution. Monitor service performance and implement improvements where necessary. Collaborate with cross-functional teams to enhance service quality and efficiency. Develop and maintain service level agreements (SLAs). Build and maintain strong relationships with end-users and stakeholders. Communicate updates and system changes to customers. Document all service activities and maintain an accurate inventory of IT assets. Generate reports on service performance, identifying trends and recommending improvements. Support IT-related projects such as network upgrades, UPS and AV support, and tool integrations. Ensure adherence to quality standards through regular audits and corrective actions. Stay updated on industry trends and best practices to continuously improve service delivery. Required Skills: Strong troubleshooting and problem-solving abilities in computer systems, networks, and software. Excellent communication and customer service skills, especially with nontechnical users. Proficiency in hardware/software installation, configuration, and maintenance. Strong documentation and reporting skills. Ability to work collaboratively in a team environment and manage multiple priorities. Preferred Skills: Experience managing IT projects or coordinating with cross-functional teams. Knowledge of IT service management processes and tools (e.g., ITIL framework). Experience monitoring service metrics and implementing quality improvements. Certifications: CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation (highly desirable). Education: Bachelor's degree in Computer Science, Information Technology, or a related field. 3-5 years of experience in IT support or service delivery roles, or equivalent experience.

Team members must be able to answer phones, take orders, take customer's payments, and greet customers.

Serve as IT Department frontline support for all systems by responding to Help Desk requests and providing timely solutions to our employees. Possess familiarity with the bank's environment and demonstrate the ability to troubleshoot and resolve requests concerning hardware and software utilizing remote management tools with minimal supervision. In this position, you may help employees in person or over the phone. If you cannot fix the problem remotely, you may have to travel to the employee's branch location. Our ideal applicant has an associate degree in computer science and advanced computer proficiency. Duties and Responsibilities * Answer phone calls and emails from employees. * Help employees fix their problems remotely. * Fix more complicated issues in person. * Record each IT support ticket in the ticketing system. * Maintain documentation as required. * Maintain high customer satisfaction ratings. * Serve as technical representative on IT projects or specific IT areas. For example: PC requisitions, * equipment inventory, new product rollout, equipment repair process. * Perform additional duties as assigned by Manager. Qualifications Required: * Associate's degree or equivalent work experience installing, supporting, and troubleshooting hardware peripherals and providing desktop software support. * Excellent communication and interpersonal skills. * Entry level position requires interest and ability to work in IT industry. * Strong analytical skills, self-motivation, and customer focus necessary. Preferred: * TCP/IP & DNS experience. * Experience troubleshooting & resolving help desk requests. * Experience troubleshooting network connectivity and cabling issues. * Experience installing, configuring, and maintaining client hardware and software. Equal Employment Opportunity Statement BankFirst Financial Services is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.

Job Description Club Role - Customer Service Representative-Overnight Here at Crunch Fitness, we strive to cultivate a culture of diversity, acceptance, empowerment, and fun. We are searching for energetic and charismatic individuals to join our team! Job Summary The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. This is an overnight position Monday-Friday. Duties & Responsibilities ● Greet and check in all members, guests, and prospective members ● Answer phone calls in a polite and professional manner ● Inform prospective members about our membership options and current promotions ● Facilitate necessary updates to members' accounts ● Ensure all retail items are fully stocked ● Operate the POS system and accept payments ● Assist in maintaining the neatness and cleanliness of the club ● Other duties as assigned Compensation ● Part time employee ● Hourly ● Complimentary gym membership Qualifications ● High school diploma or equivalent ● Customer service - 1 year (preferred) ● CPR/AED certification (preferred) ● Basic computer proficiency ● Professional attitude ● Upbeat and positive personality ● Efficient and effective communication skills ● Ability to multi-task and excel in a busy environment Job Requirements ● Pass drug screening ● Background check ● Use of finger scan technology for recording time worked ● Not eligible to work remotely

NOW HIRING: Customer Service Representative - Bay Springs, MS Looking for a reliable, long-term career with a company that's built on trust, stability, and family values? Southern Propane in Bay Springs, MS is seeking a dependable and customer-focused individual to join our team as a Customer Service Representative. This position is located in a satellite office where the CSR will work independently without on-site supervision, requiring strong self-motivation and the ability to manage tasks with minimal guidance. Who We Are: Southern Propane is a family-owned propane company with over 70 years of experience serving homes and businesses across the Southeast. As part of the Ergon family of companies, we operate more than 30 locations across 5 states, and we take pride in offering exceptional service-both to our customers and our employees. We're not just a workplace-we're a place to build your future. Key Responsibilities: Answer incoming phone calls in a courteous and professional manner Respond to customer questions, concerns, and requests accurately and efficiently Maintain a calm and helpful attitude, even in challenging situations Perform general office duties such as filing, scanning, and data entry Create propane deliveries after obtaining information from customers Accept cash, check, and credit card payments from customers Qualifications: High school diploma or equivalent required Strong verbal and written communication skills Friendly, patient, and professional demeanor Ability to handle multiple tasks at once Basic computer and typing skills Prior customer service experience is a plus Benefits available: Competitive pay + bonus opportunities Medical, dental, vision & life insurance 401(k) with company match Paid time off Propane discount Supportive team, long-term stability, and room to grow 📍 Location: Southern Propane, 3216 Hwy 15 N, Bay Springs, MS 39422 Employment offer contingent upon pre-employment drug test, background check, and MVR.

Practice Town and Country Animal Hospital, which specializes in companion and exotic medicine, was founded on November 1st, 1989. Our office is located in Hattiesburg, a big city with a small-town feel. Many of our clients are our friends and neighbors. Position Purpose Come extern with us! Heartland Veterinary Partners' Vet Tech Externship Program works to provide externship support for veterinary technician students. Externship length & requirements are dependent upon your university. Requirements/Qualifications Eligibility Must be currently enrolled in an accredited Veterinary Technician School

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

←Back to all jobs at Parish Tractor IT Intern Parish Tractor is a premier equipment dealership with 10 locations across the Southeast. Our IT team supports over 200 employees, delivering essential infrastructure, security, and technology services. We are seeking a motivated and tech-savvy IT Intern to support our growing team. This internship offers hands-on experience in IT support within a multi-location business environment. You will help troubleshoot common tech issues, assist with system setups, and provide excellent customer service to end-users across the company. What You'll Do: · Provide basic support for desktops, laptops, printers, scanners, and mobile devices · Troubleshoot network and connectivity issues (Wi-Fi, internet, etc.) · Assist with Microsoft 365 tools (Outlook, Teams, OneDrive, SharePoint) · Support dealership and third-party software platforms · Help maintain IT inventory and asset tracking · Assist with onboarding and hardware setup for new users · Document common issues and solutions in the helpdesk system · Communicate clearly and professionally with staff What We're Looking For: · Strong communication and customer service skills · Interest in IT support and troubleshooting · Basic knowledge of Windows PCs, networking, and peripherals · Dependable, organized, and eager to learn · Ability to manage multiple priorities effectively · High school diploma or equivalent (college students encouraged to apply) Why Join Parish Tractor? Parish Tractor is a family-owned and operated business with multiple locations. We believe our employees are just as important as our customers, and we are committed to creating a supportive and positive work environment. #LI-DNI Please visit our careers page to see more job opportunities.

Job DescriptionBenefits: License Reimbursement 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with John D. Jefcoat - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... 401k Hourly pay plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Hiring Bonus up to $ Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job DescriptionBenefits: 401(k) In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers homes. At Mr. Rooter, we love what we do, and we believe in it. Its not just plumbing to us, but a philosophy applied to every area of our lives. Its just the plumbing thats made us famous. As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees. If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis. Specific Responsibilities: Receive incoming calls in professional and courteous manner Prioritize and coordinate the scheduling of services Coordinate delays in schedule with customers and service technicians Use customer development techniques to solicit work through phone, email, mail and personal customer contacts Perform other duties as needed which may include cross-training in related positions must have strong dispatching skills. Job Requirements: Minimum two years admin experience Strong written and verbal communication skills Detail-oriented with strong data entry skills Positive Attitude Team player who can work independently Benefits: Benefits package varies by location We are actively interviewing for this position - Apply today and our hiring manager will follow up!

Job Description Clinic Support Representative completes the billing/collections process for the clinics. Communicates financial information to patients and insurance companies accurately and politely. Balances day sheets for TOS payments and patient/insurance ROA. Works denials, clearinghouse rejections and insurance rejections. Other duties as assigned. Qualifications Working knowledge of computers Excellent written and verbal communication skills Experience preferred Education High school graduate or equivalent Physical Requirements Good general health and stress coping skills Must be physically able to lift supplies and equipment as needed Must possess near vision acuity for accurate reading of files and processing of computer information Position: Full time; Medical, Dental, and Vision Insurance; Short- and Long-term Disability; 401A.

Do you want to join a company that feels like family? Are you looking to be on a team that invests in your personal and professional growth? Do you want to be a part of initiatives that build stronger communities? Peco Foods is hiring! As a fourth-generation, family-owned company, Peco puts its people first and is dedicated to setting the industry standard while doing the right things for our people, animals and environment. While a lot has changed in the industry over the last 85 years, our core values remain intertwined in everything we do, just as they did when the company was founded in 1937. IT Technician Essential Functions: Install and/or replace new personal computers Set up Peco, Microsoft Office, and other applications. Install and/or replace printers. Setup, configured, and troubleshoot network printers. Connect network printers to personal computers. Troubleshoot and correct personal computer problems reported by Team Members. Communicate computer equipment changes to the Infrastructure Team. Replace computer parts to include: disk drives, DVD/CD drives, power supplies, monitors, maintenance kits for printers, phone sets. Interact with hardware support vendors to facilitate repair of computers still under factory warranty. Travel to Peco facilities within their scope of responsibility, and at times may have to travel to facilities outside of their scope. Learn and exhibit the Peco values: Safety, Teamwork, Mutual Respect, Accountability, and Honesty. Identify and report any suspicious situations to immediate supervisor or plant management official. Physical/Mental Requirements: Primarily working in an office environment, but may be required to work in a warm/wet/damp environment and/or a cold room temperature environment. Standing/walking 100% of the workday, as well as sitting for long periods of time. Lifting various computer-related equipment. Able to bend, stoop, and climb steps. Qualifications: Strong verbal and written communication skills. Able to multi-task and prioritize. Experience in a fast-paced environment. Must have good working knowledge of Microsoft platforms to include: Office 2016 (all levels, Home & Business, Professional) to current version; Windows Desktop Operating Systems. Good understanding of network concepts and terms Ability to work independently with little or no supervision.

Serve as IT Department frontline support for all systems by responding to Help Desk requests and providing timely solutions to our employees. Possess familiarity with the bank's environment and demonstrate the ability to troubleshoot and resolve requests concerning hardware and software utilizing remote management tools with minimal supervision. In this position, you may help employees in person or over the phone. If you cannot fix the problem remotely, you may have to travel to the employee's branch location. Our ideal applicant has an associate degree in computer science and advanced computer proficiency. Duties and Responsibilities Answer phone calls and emails from employees. Help employees fix their problems remotely. Fix more complicated issues in person. Record each IT support ticket in the ticketing system. Maintain documentation as required. Maintain high customer satisfaction ratings. Serve as technical representative on IT projects or specific IT areas. For example: PC requisitions, equipment inventory, new product rollout, equipment repair process. Perform additional duties as assigned by Manager. Qualifications Required: Associate's degree or equivalent work experience installing, supporting, and troubleshooting hardware peripherals and providing desktop software support. Excellent communication and interpersonal skills. Entry level position requires interest and ability to work in IT industry. Strong analytical skills, self-motivation, and customer focus necessary. Preferred: TCP/IP & DNS experience. Experience troubleshooting & resolving help desk requests. Experience troubleshooting network connectivity and cabling issues. Experience installing, configuring, and maintaining client hardware and software. Equal Employment Opportunity Statement BankFirst Financial Services is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs .

Club Role - Customer Service Representative-Overnight Here at Crunch Fitness, we strive to cultivate a culture of diversity, acceptance, empowerment, and fun. We are searching for energetic and charismatic individuals to join our team! Job Summary The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. This is an overnight position Monday-Friday. Duties & Responsibilities ● Greet and check in all members, guests, and prospective members ● Answer phone calls in a polite and professional manner ● Inform prospective members about our membership options and current promotions ● Facilitate necessary updates to members' accounts ● Ensure all retail items are fully stocked ● Operate the POS system and accept payments ● Assist in maintaining the neatness and cleanliness of the club ● Other duties as assigned Compensation ● Part time employee ● Hourly ● Complimentary gym membership Qualifications ● High school diploma or equivalent ● Customer service - 1 year (preferred) ● CPR/AED certification (preferred) ● Basic computer proficiency ● Professional attitude ● Upbeat and positive personality ● Efficient and effective communication skills ● Ability to multi-task and excel in a busy environment Job Requirements ● Pass drug screening ● Background check ● Use of finger scan technology for recording time worked ● Not eligible to work remotely

Greating customers, taking and making orders. Qualifications Must have great customer service. Willing to learn and can count. Also has to be motivated and have great customer service skills. Additional Information All your information will be kept confidential according to EEO guidelines.

Clinic Support Representative completes the billing/collections process for the clinics. Communicates financial information to patients and insurance companies accurately and politely. Balances day sheets for TOS payments and patient/insurance ROA. Works denials, clearinghouse rejections and insurance rejections. Other duties as assigned. Qualifications Working knowledge of computers Excellent written and verbal communication skills Experience preferred Education High school graduate or equivalent Physical Requirements Good general health and stress coping skills Must be physically able to lift supplies and equipment as needed Must possess near vision acuity for accurate reading of files and processing of computer information Position: Full time; Medical, Dental, and Vision Insurance; Short- and Long-term Disability; 401A.