Technical support representative jobs in Roanoke, VA - 452 jobs
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Information Technology Support Technician (on-site)
Uttermost
Technical support representative job in Rocky Mount, VA
At Uttermost, we are dedicated to providing our customers with high-quality home furnishings and accessories. Our team thrives on innovation, collaboration, and excellence. We're seeking an IT SupportTechnician to join our growing team and help keep our technology running smoothly so our business can continue to grow and succeed.
Position Summary
The IT SupportTechnician will support the IT Director in maintaining and improving Uttermost's technology infrastructure. This role involves providing technicalsupport to end users, ensuring systems remain secure and efficient, and assisting with the implementation of new technologies. The ideal candidate will be detail-oriented, eager to learn, and have at least one year of experience in an IT support role.
Key Responsibilities
Provide day-to-day technicalsupport for hardware, software, and networking issues.
Install, configure, and maintain computer systems, printers, mobile devices, and other IT equipment.
Monitor system performance and troubleshoot issues to ensure minimal downtime.
Assist with user account management, password resets, and access requests.
Support the rollout of updates, patches, and new technology solutions.
Maintain accurate documentation of IT systems, processes, and support activities.
Collaborate with the IT Director on system upgrades, security initiatives, and technology projects.
Ensure compliance with company policies and IT best practices.
Qualifications
1+ year of experience in an IT support or technician role.
Strong understanding of Windows operating systems, Microsoft Office 365, and basic networking concepts.
Familiarity with hardware setup, maintenance, and troubleshooting.
Excellent problem-solving skills and attention to detail.
Strong communication and customer service skills.
Ability to manage multiple tasks and prioritize effectively.
Associate's degree in Information Technology, Computer Science, or related field preferred (or equivalent work experience).
$38k-63k yearly est. 3d ago
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Enterprise Solutions Representative
Pitt Ohio 4.5
Technical support representative job in Roanoke, VA
PITT OHIO, a $900 million, high service, highly profitably, transportation and logistics service provider is seeking an eager, energetic and experienced Enterprise Solutions Representative to join our Sales Team in the Roanoke, VA area. Applicants with B2B experience and/or transportation experience are strongly encouraged to apply.
PITT OHIO experiences growth year after year because of our hard-working employees. As the company continues to grow, one thing ownership has remained committed to is taking care of his people.
PITT OHIO is dedicated to the safe and sustainable motor transport of products, doing right by our employees and our customers, and making a positive impact on the environment.
We offer competitive wages, hospital/medical insurance with no weekly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more!
Purpose
To contribute to the profitable growth of the company's LTL and supply chain solution services.
Responsibilities
• Manage a portfolio of accounts with a special focus on building shipper relationships.
• Leverage PITT OHIO service offerings to create a deeper relationship with existing customers.
• Work with Market Development to prospect and acquire new PITT OHIO Enterprise Account customers.
• Secure accurate supply chain maps to support our consultative sales approach.
• Maintain accurate records, including marketing and sales advances, in Dynamics CRM for all assigned active and prospective customers.
• Use marketing research analysis to develop strategic account profiles to penetrate targeted accounts in your sales territory.
• Effectively communicate the value of logistic and supply chain solutions to your account base.
• Successfully negotiate and improve yield results with your assigned accounts by working with internal stakeholders and tools.
• Collaborate with PITT OHIO's supply chain group and all of the PITT OHIO Transportation Group Operating Companies to implement value added solutions for your customer base.
• Support PITT OHIO Operations and Administration in reducing cost with your customer base
• Collaborate with and support the efforts of the Operations, Pricing, Safety, Claims, Collections and Sales (local Outside Sales and Inside Sales) Departments
• Support all Company goals and policies
• Able to react to change productively and handle other essential tasks as assigned
Other Duties
• Interface with Operations, Pricing, Claims, Collections and other internal departments
• Able to react to change in response to changes in the Company's go-to-market strategy.
• Proficiently use PITT OHIO Sales applications.
• Participate in “Huddles” (collaborative sales meetings) to grow business.
• Participate in monthly terminal safety meetings and summer driver cookouts.
Qualifications
• Minimum 3-5 years sales experience
• Previous experience or ability to learn the transportation industry preferred.
• Previous experience or ability to learn business-to-business selling.
• Fluent English language skills required to effectively communicate with internal and external customers
• Must possess excellent interpersonal, verbal and written communication skills
• Experienced in Microsoft Office programs and the Internet
• Skillful typing
• Valid Drivers License and clean driving record required
• Problem solving, negotiation, and time management skills are essential
Working Conditions
• Travel is required; must be able to energetically travel by car, plane or public transportation
• Weekend and evening entertainment required
PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.
#POE2
$32k-51k yearly est. Auto-Apply 40d ago
Computer Field Technician
Bc Tech Pro 4.2
Technical support representative job in Roanoke, VA
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-4 calls per day in this territory
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$35k-48k yearly est. 1d ago
Residential Support Technician
Pinnacle Treatment Centers 4.3
Technical support representative job in Roanoke, VA
Full-time
3:30 - Midnight or Midnight - 9 am
**Shift Differential Available**
Pinnacle's Voice: A Tale of Transformation & Recovery
“I found myself like a lot of people in a position I never thought I would be in. I needed help bad… It all started with a call… one of the easiest and hardest things I've ever done. Every day I wake up and think how good it feels and how lucky I am to have found this place.”
-Patient, Pinnacle Treatment Centers
About Us: Pinnacle Treatment Centers is a leading provider of comprehensive addiction treatment services, committed to transforming lives through compassionate care. Our approach is rooted in evidence-based practices, focusing on the holistic well-being of our patients, and treating our teammates with the same level of individualized compassion and empathy. We believe in providing a supportive and inclusive environment for both our patients and our dedicated team of professionals. Pinnacle transforms the lives of more than 35,000 individuals daily resulting in a network of care spanning across the country.
Position Overview: As a Patient Care Specialist- I of Ambulatory Services (PCS-I AMB), you are an active member of the multidisciplinary team, who is directly involved in providing quality care for patients in a transitional living addiction recovery environment. This position provides continuous patient care, monitoring, interaction, and role modeling and provides a safe, positive, supportive, and structured environment for patients enrolled in and/or entering ambulatory treatment.
Teammate Appreciation Benefits: At Pinnacle Treatment Centers, we value our teammates and offer a variety of benefits to support their personal and professional growth.
Variable Pay Structure: Competitive compensation based on experience, education, and licensure.
Defined Career Pathing: Clear advancement opportunities through our Residential Aide Tier Program.
STAR LRP Eligibility: 90% of our facilities are eligible for the Student Loan Repayment Program.
Continuing Education: Access to over 600 free CEU courses to enhance your skills and knowledge. Partnership with Capella University to offer discounted tuition to PTC teammates.
Paid Time Off: Enjoy 18 days of PTO and 8 paid holidays to maintain work-life balance.
Diversity, Equity, and Inclusion Initiatives: Be part of a workforce that reflects the diversity of our patient population.
Schedule Flexibility: We offer flexibility to accommodate different schedules and preferences.
Merit-Based Increases: Opportunities for merit-based salary increases to recognize your contributions and growth.
Qualifications:
High school diploma or equivalent.
Basic computer skills including general knowledge of or willingness to learn Microsoft Office suite (including Outlook, Teams, and Word).
Valid driver's license in state of employment.
CPR/MANDT certification - training provided locally and updated as required.
Ability to travel up to 20% in local area
Preferred:
At least six (6) months experience working in a behavioral healthcare setting.
Basic knowledge of addiction and the recovery process.
Responsibilities:
Support patient engagement by modeling positive behaviors, encouraging program participation, applying motivational interviewing, and guiding individuals through program expectations with empathy, respect, and professionalism.
Promote a trauma-informed, recovery-oriented environment by maintaining a calm presence, supporting recovery goals, and enforcing program rules consistently and respectfully.
Support AMA prevention and early intervention by monitoring risk indicators, engaging patients in supportive conversations, and promptly communicating concerns to the treatment team.
Assist with the admission process by monitoring new patients for safety and security, ensuring they are comfortable, safe, and informed about program guidelines and completing the required documentation.
Facilitate patient cellphone access in accordance with Transitional Living Playbook, ensuring proper documentation.
Follow all safety, medical, and infection control protocols, including handling sharps, conducting searches, observing drug screens, and administering heat treatments
Search patients and belongings diligently for contraband, managing valuables with respect and documenting according to procedure.
Monitor patient self-administration of medications and obtain and record vital signs, reporting changes to medical staff as needed.
Maintain readiness to respond to medical and behavioral emergencies through up-to-date certifications in CPR, MANDT, and overdose response including Narcan administration.
Ensure timely, accurate EHR and facility documentation, including shift reports, critical incident reports, maintenance requests, and patient care observations in alignment with policy and accreditation standards.
Facilitate or support patient activities and recovery support groups and encourage participation and engagement.
Support patients in developing essential life and recovery skills through guidance, encouragement, and structured activities.
Assist with the development of weekly meal plans and grocery orders in alignment with established guidelines and budgets, using the process to teach and reinforce independent living skills through hands-on practice.
Support patients in facilitating their aftercare plans by helping gather and document basic information (i.e., appointment dates, referrals, or resources) and communicate any concerns or barriers to the treatment team.
Provide safe and compliant transportation for patients, maintaining accurate mileage and travel records. Follow all established safety guidelines for group outings.
Organize and facilitate store runs for or with patients in accordance with established guidelines, ensuring safety and adherence to procedures.
Maintain a clean and safe physical environment by performing recovery home and bedroom inspections, practicing universal precautions, and reporting or addressing facility concerns
Perform all duties in alignment with CARF standards to support continuous accreditation readiness.
Maintain ongoing, current, and required training for best practice service delivery.
Perform other duties as assigned
Join our team & Start Saving Lives Today
INDKYVANJ123
$34k-42k yearly est. 39d ago
Residential Support Technician
Pinnacle Treatment Services of Roanoke L
Technical support representative job in Roanoke, VA
Job Description
Residential SupportTechnician
Full-time
3:30 - Midnight or Midnight - 9 am
**Shift Differential Available**
Pinnacle's Voice: A Tale of Transformation & Recovery
“I found myself like a lot of people in a position I never thought I would be in. I needed help bad… It all started with a call… one of the easiest and hardest things I've ever done. Every day I wake up and think how good it feels and how lucky I am to have found this place.”
-Patient, Pinnacle Treatment Centers
About Us: Pinnacle Treatment Centers is a leading provider of comprehensive addiction treatment services, committed to transforming lives through compassionate care. Our approach is rooted in evidence-based practices, focusing on the holistic well-being of our patients, and treating our teammates with the same level of individualized compassion and empathy. We believe in providing a supportive and inclusive environment for both our patients and our dedicated team of professionals. Pinnacle transforms the lives of more than 35,000 individuals daily resulting in a network of care spanning across the country.
Position Overview: As a Patient Care Specialist- I of Ambulatory Services (PCS-I AMB), you are an active member of the multidisciplinary team, who is directly involved in providing quality care for patients in a transitional living addiction recovery environment. This position provides continuous patient care, monitoring, interaction, and role modeling and provides a safe, positive, supportive, and structured environment for patients enrolled in and/or entering ambulatory treatment.
Teammate Appreciation Benefits: At Pinnacle Treatment Centers, we value our teammates and offer a variety of benefits to support their personal and professional growth.
Variable Pay Structure: Competitive compensation based on experience, education, and licensure.
Defined Career Pathing: Clear advancement opportunities through our Residential Aide Tier Program.
STAR LRP Eligibility: 90% of our facilities are eligible for the Student Loan Repayment Program.
Continuing Education: Access to over 600 free CEU courses to enhance your skills and knowledge. Partnership with Capella University to offer discounted tuition to PTC teammates.
Paid Time Off: Enjoy 18 days of PTO and 8 paid holidays to maintain work-life balance.
Diversity, Equity, and Inclusion Initiatives: Be part of a workforce that reflects the diversity of our patient population.
Schedule Flexibility: We offer flexibility to accommodate different schedules and preferences.
Merit-Based Increases: Opportunities for merit-based salary increases to recognize your contributions and growth.
Qualifications:
High school diploma or equivalent.
Basic computer skills including general knowledge of or willingness to learn Microsoft Office suite (including Outlook, Teams, and Word).
Valid driver's license in state of employment.
CPR/MANDT certification - training provided locally and updated as required.
Ability to travel up to 20% in local area
Preferred:
At least six (6) months experience working in a behavioral healthcare setting.
Basic knowledge of addiction and the recovery process.
Responsibilities:
Support patient engagement by modeling positive behaviors, encouraging program participation, applying motivational interviewing, and guiding individuals through program expectations with empathy, respect, and professionalism.
Promote a trauma-informed, recovery-oriented environment by maintaining a calm presence, supporting recovery goals, and enforcing program rules consistently and respectfully.
Support AMA prevention and early intervention by monitoring risk indicators, engaging patients in supportive conversations, and promptly communicating concerns to the treatment team.
Assist with the admission process by monitoring new patients for safety and security, ensuring they are comfortable, safe, and informed about program guidelines and completing the required documentation.
Facilitate patient cellphone access in accordance with Transitional Living Playbook, ensuring proper documentation.
Follow all safety, medical, and infection control protocols, including handling sharps, conducting searches, observing drug screens, and administering heat treatments
Search patients and belongings diligently for contraband, managing valuables with respect and documenting according to procedure.
Monitor patient self-administration of medications and obtain and record vital signs, reporting changes to medical staff as needed.
Maintain readiness to respond to medical and behavioral emergencies through up-to-date certifications in CPR, MANDT, and overdose response including Narcan administration.
Ensure timely, accurate EHR and facility documentation, including shift reports, critical incident reports, maintenance requests, and patient care observations in alignment with policy and accreditation standards.
Facilitate or support patient activities and recovery support groups and encourage participation and engagement.
Support patients in developing essential life and recovery skills through guidance, encouragement, and structured activities.
Assist with the development of weekly meal plans and grocery orders in alignment with established guidelines and budgets, using the process to teach and reinforce independent living skills through hands-on practice.
Support patients in facilitating their aftercare plans by helping gather and document basic information (i.e., appointment dates, referrals, or resources) and communicate any concerns or barriers to the treatment team.
Provide safe and compliant transportation for patients, maintaining accurate mileage and travel records. Follow all established safety guidelines for group outings.
Organize and facilitate store runs for or with patients in accordance with established guidelines, ensuring safety and adherence to procedures.
Maintain a clean and safe physical environment by performing recovery home and bedroom inspections, practicing universal precautions, and reporting or addressing facility concerns
Perform all duties in alignment with CARF standards to support continuous accreditation readiness.
Maintain ongoing, current, and required training for best practice service delivery.
Perform other duties as assigned
Join our team & Start Saving Lives Today
INDKYVANJ123
$39k-69k yearly est. 10d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support representative job in Roanoke, VA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$35k-48k yearly est. 38d ago
On-Call IT Field Technician -Roanoke, VA- Hiring NOW
Geeks On Site 3.1
Technical support representative job in Roanoke, VA
On-Call IT Field Technician - PC, Mac, Printer & Scanner Support
đź’Ľ Job Type: Independent Contractor (1099) đź’° Pay: $35/hour (on-site) đź—“ Schedule: Flexible - You accept jobs based on your availability
⚠️ Important Note
This is an on-call, 1099 independent contractor role with no guaranteed hours.
You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept.
About Geeks on Site
Geeks on Site has been delivering trusted, on-site IT and technicalsupport to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more.
About the Role
We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers.
This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700).
You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally.
Key Responsibilities
Diagnose and repair hardware/software issues on Windows and mac OS systems
Resolve boot errors, OS issues, and login problems
Set up or troubleshoot Wi-Fi and wired internet connections
Replace or upgrade hardware (HDD, RAM, cooling fans, etc.)
Configure or connect printers and scanners (Canon, HP, Brother, etc.)
Address common printer error codes (e.g., ink absorber, paper feed, connectivity)
Perform general maintenance on multifunction printers (MFPs)
Reinstall operating systems using bootable USBs or recovery media
Install remote tools or shortcuts as requested
Communicate clearly with customers and provide basic post-service support
Document service visits and escalate complex issues as needed
Requirements
2+ years of field IT support experience, including computer and printer work
Familiarity with Canon, HP, and other common printer brands
Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts)
Experience with both Windows (10/11) and mac OS troubleshooting
Must have personal tools (bootable USB, screwdriver set, etc.)
Reliable vehicle and valid driver's license
Smartphone with camera and data for documentation and communication
Ability to work independently and maintain a professional demeanor
Benefits
Compensation
$35 per hour for on-site time
Flexible scheduling - accept only the jobs that match your route and availability
National brand recognition and continuous job offers
Dispatch and tech support team available to assist remotely
âś… What to Expect After You Apply
📞 Intro Call - A recruiter will contact you for a quick chat
📝 Onboarding - Complete paperwork and tax forms electronically
🔍 Background Check - Mandatory before activation
đź“… Set Your Availability - You enter your availability in our tech portal
📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills
Join Our Technician Network
If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
$35 hourly Auto-Apply 60d+ ago
ITS Technician I
Lumin8 Transportation Technologies LLC
Technical support representative job in Roanoke, VA
At Lumin8 Transportation Technologies, we are focused on the full range of Smart Infrastructure Services for the transportation industry. We design, construct, install, integrate, operate, monitor and maintain a wide variety of Transportation Infrastructure Assets/Technologies for our customers and our communities.
JOB TITLE: ITS Technician
JOB CLASS: Hourly, Full Time
JOB HOURS: 40 Hour Week, Typically M-F 7:00 a.m. to 3:30 p.m. with possible variations to accommodate specific project requirements. Occasional overtime and weekend work as requires.
SALARY RANGE: $25.00 hr. to $28.00 hr.
We are looking for someone who resides in the vicinity of Fancy Gap, VA to support our high priority VDOT assets along the Fancy Gap/I-77 corridor. Could be a candidate in VA or NC. Roanoke is the home office.
DUTIES and RESPONSIBILITIES:
Install, wire, integrate, and program the following - Poles, Cabinets, IVDS, Radar, CCTV Cameras, Encoders, Decoders, Field Switches, Lowering Devices, and all related hardware.
Skilled in various task as listed above.
Clean and prepare construction sites to eliminate possible hazards.
Control traffic passing near, in, and around work zones.
Measure, mark, and record openings and distances to lay out areas where construction work will be performed.
Following the safety rules and regulations of the Company & OSHA regulations.
Safe handling and use of all equipment assigned.
Ability to understand installation manuals for all various types of equipment (CCTV, VDS, Field Switches, Encoders, Decoders, DMS)
Good computer skills
Ability to follow directions to complete various job tasks.
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Determining the kind of tools and equipment needed to do a job, ability to operate equipment.
Driver's license required. (Must be able to meet our insurance requirements.)
EXPERIENCE, SKILLS, and ABILITIES:
Minimum 1 year experience in job related field.
Ability to work strenuously outside in all types of weather.
Ability to lift and carry up to 75 lbs. for short distances.
Ability to work on uneven terrain.
Ability to properly hear and understand or interpret verbal job site instructions and properly perform such instructions.
Must possess and maintain valid driver's license.
WORK ENVIRONMENT:
Must be able to work in all weather conditions.
Must be able to lift/move up to 50 pounds.
The following benefits are included after successfully completing a trial period:
Health, Dental, and Vision Insurance
Basic Life Insurance & AD&D
Health Care & Dependent Care Flexible Spending Account
Short Term Disability - Long Term Disability
401(k) plan (with matching)
Paid Vacation
Paid Holidays
Qualified veterans, minorities, and women encouraged to apply. Lumin8 Transportation Technologies is an Equal Opportunity Employer, providing our employees a Safe and a Drug-Free Environment and all candidates are subject to drug testing and background check.
$25-28 hourly Auto-Apply 60d+ ago
Technology Internship
Roanoke City School District
Technical support representative job in Roanoke, VA
GENERAL STATEMENT OF JOB
The Technology Intern will provide direct technical assistance and support to Roanoke City Public Schools (RCPS) staff. Working directly with Analysts, Engineers, Coordinators, and Directors within the Technology Department is essential. Duties include installing and maintaining computer systems, including software and hardware on desktops and laptops, support for interactive panels, assisting with inventory support, providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested, information security support, data systems support, and providing training to staff on software and hardware use and cybersecurity best practices. The Technology Intern will have strong technical and analytical skills and a focus on delivering excellent service. This position will report to the Executive Director of Technology.
SPECIFIC DUTIES AND RESPONSIBILITIES
ESSENTIAL JOB FUNCTIONS
Monitors, completes, and escalates (as necessary) Help Desk requests, answers inquiries, and solves system problems.
Configures, installs, and supports laptops, desktops, printers, audiovisual equipment, interactive panels, and other hardware and software as required.
Stays on task to perform necessary duties to support the resolution of tickets in a reasonable period.
Assists with maintaining an accurate inventory of hardware devices and documentation.
Assists with supporting information security and cybersecurity initiatives.
Ensures systems are effectively prepared for Standards of Learning (SOL) Testing.
Maintains technology areas and ensures working spaces are orderly and secure.
Supports the management team with the management of assigned projects.
Maintains open communication and positive working relationships with staff.
Records activities, solutions, and other responses to requests for service.
Performs other duties as assigned.
MINIMUM TRAINING AND EXPERIENCE
This position is open to current RCPS high school students in good standing only as well as undergraduate students in higher education.
MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORMESSENTIAL JOB FUNCTIONS
Physical Requirements: Must be physically able to operate a variety of equipment including computers, copiers, adding machines, etc. Must be physically able to operate a motor vehicle. Must be able to exert up to 10 pounds of force occasionally, and/or a negligible amount of force constantly to lift, carry, push, and pull or otherwise move objects, including the human body. Light work usually requires walking or standing to a significant degree.
Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural or composite characteristics (whether similar or divergent from obvious standards) of data, people or things.
Interpersonal Communication: Requires the ability to speak and/or signal people to convey or exchange information. Includes giving instructions, assignments, or directions to subordinates or assistants.
Language Ability: Requires the ability to read a variety of correspondence, reports, forms, newsletters, schedules, manuals, invoices, requisitions, menus, recipes, journals, etc. Requires the ability to prepare correspondence, reports, forms, evaluations, procedures, charts, surveys, articles, bid specifications, brochures, news releases, handbooks, budgets, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak before groups of people with poise, voice control and confidence.
Intelligence: Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form; and to deal with several abstract and concrete variables.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of technical or professional languages including medical, legal, accounting and marketing terminology.
Numerical Aptitude: Requires the ability to utilize mathematical formulas; to add and subtract; multiply and divide; utilize decimals and percentages; and to apply the principles of algebra and geometry.
Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width, and shape.
Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using office equipment.
Manual Dexterity: Requires the ability to handle a variety of items such as office equipment and hand tools. Must have minimal levels of eye/hand/foot coordination.
Color Discrimination: Requires the ability to differentiate between colors and shades of color.
Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress and when confronted with emergency situations.
Physical Communication: Requires the ability to talk and hear: (Talking: expressing or exchanging ideas by means of spoken words. Hearing: perceiving nature of sounds by ear.) Must be able to communicate via telephone.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of Office365/Microsoft 365 and the Internet.
Self-starter with strong work ethic.
Ability to effectively coordinate tasks and priorities.
Strong initiative, high energy level and good verbal and written communication skills.
Ability to work well in a team environment.
Ability to work under minimal supervision.
Commitment to the mission of RCPS and the goals of the Technology team.
DISCLAIMER
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.
$32k-48k yearly est. 18d ago
IT Support Technician
Tivolisworld
Technical support representative job in Roanoke, VA
About the Role: Tivoli'sWorld Staffing is seeking a dependable and technically skilled IT SupportTechnician to support our clients' growing technology needs. This position is ideal for candidates experienced in both on -site and remote technicalsupport, capable of troubleshooting a variety of IT issues across hardware, software, and networks.
Key Responsibilities:
Provide front -line remote and on -site technicalsupport for desktops, laptops, printers, and mobile devices
Troubleshoot a wide range of technical issues including software errors, hardware failures, and connectivity problems
Assist with user account setup, email configuration, password resets, and basic network access support
Guide users through issue resolution remotely via phone, email, or screen -sharing tools
Install, configure, and update operating systems and applications
Maintain ticket logs, documentation, and escalate complex cases to senior support when necessary
Ensure client systems follow company policies and meet security standards
Requirements
Skills & Qualifications:
Strong troubleshooting skills across hardware, software, and networking environments
Proficient in remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop, Zoom, etc.)
Familiarity with Windows, mac OS, and basic mobile operating systems
Experience with cloud platforms and business applications like Microsoft 365 and Google Workspace
Clear communication skills and a professional, customer -focused approach
Ability to multitask and prioritize in a fast -paced support environment
Preferred Certifications (not required):
CompTIA A+ or Network+
Microsoft Certified: Modern Desktop Administrator Associate
Google IT Support Professional Certificate
Education & Experience:
Associate degree in IT, Computer Science, or related field
1-2 years of prior helpdesk or IT support experience
Benefits
Benefits of Working with Tivoli'sWorld:
Competitive bi -weekly pay
Temp -to -perm growth opportunities with reputable companies
Hands -on experience with varied client environments
Flexible assignments including remote and hybrid options
Supportive agency team helping match you with the right roles
Quick onboarding process and access to tools you need to succeed
Join a network of professionals who thrive in dynamic, tech -driven environments. Apply today and take the next step in your IT support career with Tivoli'sWorld.
$38k-63k yearly est. 60d+ ago
Plasma Center Technician
Biolife Plasma Services 4.0
Technical support representative job in Roanoke, VA
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge.
**Job Description**
**Please take this virtual tour (************************************************************************************** to get a sneak peek of one of our Plasma Donation Centers.**
**About the role:**
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.
**How you will contribute:**
· You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team.
· You will screen new and repeat donors and take and record donor vital signs and finger stick results.
· You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
· You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures.
· You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays.
**What you bring to Takeda:**
· High school diploma or equivalent
· Ability to walk and/or stand for the entire work shift
· Will work evenings, weekends, and holidays
· Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
· Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
· Fine motor coordination, depth perception, and ability to hear equipment from a distance
· Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
· 1 or more years minimum experience working in a customer or patient facing role is helpful
**What Takeda can offer you:**
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
**More about us:**
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world.
**BioLife Compensation and Benefits Summary**
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
**For Location:**
USA - VA - Roanoke
**U.S. Starting Hourly Wage:**
$16.00
The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
**EEO Statement**
_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._
**Locations**
USA - VA - Roanoke
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Part time
**Job Exempt**
No
$16 hourly 4d ago
4Help IT Support Agent
Details
Technical support representative job in Blacksburg, VA
Working in a call center focused on resolving computer user problems, an Information Center Agent communicates with stakeholders using a telephone and/or electronic means, determines what service is needed, and enters the pertinent service information into a computerized ticketing system, and resolves common problems, and escalated more difficult problems. Stakeholder satisfaction is at the forefront of our goals. Our stakeholders include, but are not limited to, students, staff, faculty, internal and external associates, peers, colleagues and community members.
Required Qualifications
- Ability to perform all duties with professionalism, courtesy, and tact in a stressful call center environment
- Demonstrated strong communications skills to receive, record, and transmit information
- Demonstrated computer competency in a Windows environment with emphasis on MS Outlook and web-based applications
- Demonstrated ability to manage multi-line phones and the ability to multi-task
- Ability to interface with stakeholders using the telephone and computer-based tools such as email or chat while utilizing customer service skills to include customer needs assessment and evaluation of customer satisfaction
- Proven ability to work cooperatively with others, to be a part of a team, to work together, and a willingness and ability to document knowledge and share with others
Preferred Qualifications
- Experience in a technical call center
- Experience with trouble ticketing software
- Technical writing skills
- Familiarity with network management software
Pay Band
3
Appointment Type
Regular
Salary Information
$15.79/hr
Review Date
11/15/2024
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto,
Ut Prosim
(That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact IT Human Resources at *********** during regular business hours at least 10 business days prior to the event.
$15.8 hourly 60d+ ago
Product Support Sales Representative
McClung-Logan Equipment Company, Inc.
Technical support representative job in Salem, VA
Sells the organization's products and services by interacting with established customers and developing new prospects. This sales position requires a broad knowledge of the organization's services, products and marketing techniques, and requires sales experience. Responsible for securing an assigned amount of profitable business for the company through proper planning, adequate territorial coverage, effective sales presentations and thorough administration.
Essential Job Functions
Equipment Sales and Rentals:
* Individual will be responsible to manage the assigned territory and customer list to promote all aspects of Power Equipment Company's business including parts, service, rentals, and sales.
* Individual to prospect the assigned territory to find and develop new customers.
* Work as a cooperative team member with all personnel of Power Equipment Company in order to provide excellent service to all customers.
Product Support and Sales:
* Provide exceptional customer service to all customers
* Solicit OEM/aftermarket parts sales to all potential customers
* Solicit service revenue projects from all potential customers
* Provide quotes as required
* Stay in constant contact with customers to support their needs
* Work closely with product support team to ensure customer satisfaction
* Submit call reports
* Use CRM to assist in growing sales
* Delivery of parts as necessary
* Communicate customer problems to management
* Help maintain proper parts inventory for customer base
* Must demonstrate a strong work ethic
Additional Duties:
* Ensuring that each customer has current credit application and certificates of insurance
* Assisting accounting with collecting on accounts receivables
* Creating rental contracts and sales purchase orders and acquiring necessary customer signatures
* Submitting customer call reports
* Promptly turning in monthly expense reports
* Travel with manufacturing reps to promote their products to end users
* Travel out of town for training schools and sales calls when necessary
* Work together with service department upon delivery and setup of equipment to meet customer expectations
* Other duties as requested by management
* Actively supports safety policy, goals, and objectives plus uses sound environmental practices
* Each employee is accountable for utilizing sound judgment and safe practices to prevent injuries
* Display a professional attitude and respect working relationships amongst co-workers at all times
Education and/or Experience
* High school diploma; Bachelor's Degree Preferred
* Previous experience with mechanical, electrical, and hydraulic systems preferred
* 3+ years' experience in inventory management
Computer Skills
To perform this job successfully, an individual must be proficient utilizing computers including Microsoft Windows, Microsoft Office Suite, Microsoft Internet Explorer and general laptop or desktop computer use. Be skilled in the use of a tablet and IOS or Android apps
Physical Demands
* Ability to occasionally lift up to 60 pounds and work inside and outdoors in various climate and temperatures.
* Ability to operate a forklift safely
Work Environment
* This position is exposed to work near moving mechanical parts, hazardous materials, fumes, airborne particles and moderate noise levels. Appropriate PPE gear must be worn as required.
$30k-51k yearly est. 13d ago
Desktop Support Technician
University of Lynchburg 4.2
Technical support representative job in Lynchburg, VA
Technical support representative job in Roanoke, VA
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$25k-33k yearly est. 1d ago
Medical Equipment Setup, CSR
TCH Group, LLC 2.9
Technical support representative job in Roanoke, VA
This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call md INR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center.
Job Responsibilities:
Performs CPAP/RAD setups in a timely and professional manner
May also perform setup of oxygen equipment and other DME in patients' homes as well
This includes completion of all required documentation, instructs patient on the safe and proper use of equipment
Cleans rental equipment when returned to the center, in accordance with policies and procedures
Maintain cleanliness and organization of warehouse/storage area
Monitors CPAP/RAD Compliance report and follows up with non-compliant patients
Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of the specific supplies needed, and arranging for them to be shipped to the patient
Monitors md INR Compliance report and follows up with non-compliant patients
Manage the center's oximetry process
Follows applicable policies and procedures of the company, including those in the Safety & Regulatory Manual including but not limited to General Safety, OSHA, and Emergency Planning
Responsible for participating in on-call responsibilities for the center
The frequency of participation will depend on the size of the center and the number of employees sharing the responsibility
Represents the company through professional personal appearance, patient care activities
May serve as a backup to other employees for vacation, illness, or other periods of absenteeism
Requires use of personal vehicle and a valid driver's license
#DD
$26k-33k yearly est. 1d ago
Medical Equipment Setup, CSR
Carsonvalleyhealth
Technical support representative job in Roanoke, VA
This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call md INR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center.
Job Responsibilities:
Performs CPAP/RAD setups in a timely and professional manner
May also perform setup of oxygen equipment and other DME in patients' homes as well
This includes completion of all required documentation, instructs patient on the safe and proper use of equipment
Cleans rental equipment when returned to the center, in accordance with policies and procedures
Maintain cleanliness and organization of warehouse/storage area
Monitors CPAP/RAD Compliance report and follows up with non-compliant patients
Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of the specific supplies needed, and arranging for them to be shipped to the patient
Monitors md INR Compliance report and follows up with non-compliant patients
Manage the center's oximetry process
Follows applicable policies and procedures of the company, including those in the Safety & Regulatory Manual including but not limited to General Safety, OSHA, and Emergency Planning
Responsible for participating in on-call responsibilities for the center
The frequency of participation will depend on the size of the center and the number of employees sharing the responsibility
Represents the company through professional personal appearance, patient care activities
May serve as a backup to other employees for vacation, illness, or other periods of absenteeism
Requires use of personal vehicle and a valid driver's license
#DD
$25k-33k yearly est. 1d ago
Customer Service Representative
Metis 4.3
Technical support representative job in Roanoke, VA
Entry-Level Marketing & Customer Service Representative
Visioncent Inc.
Technical support representative job in Roanoke, VA
Job Description
We are a fast-growing sales and marketing firm representing major brands like Apple, Samsung, and AT&T, and we're expanding our team If you're outgoing, motivated, and love working with people, this is a great opportunity to gain real business experience - no prior experience required.
What You'll be Doing
-Working inside major retail locations
- Assisting customers with product information and promotions
- Helping new customers get signed up for services
- Providing a positive, professional customer experience
- Learning leadership and business development skills
What we Offer
-Paid training (no experience needed)
-Fast-track career advancement opportunities
-Hands-on mentorship from experienced leaders
-Fun, team-oriented work environment
- Weekly pay
We're Looking for
- Strong communicators
- Friendly and people-focused
- Goal-oriented and motivated
- Reliable and professional
- Looking to grow, not just find a job
$25k-33k yearly est. 2d ago
LICENSED CUSTOMER SERVICE REPRESENTATIVE
Banks Insurance Agency Inc.
Technical support representative job in Roanoke, VA
Job Description
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Benefits
Mon-Fri Schedule
Responsibilities
Process customer policy change requests.
Secure all Trailing Documents from customers.
Handle all incoming claim calls from customers.
Complete Evidence of Insurance requests.
Document each customer contact in AMS.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Answer incoming phone calls on the first ring.
Return all phone messages promptly.
Thoroughly understand and follow all underwriting, rating and compliance requirements.
Maintain knowledge of new products.
Develop insurance quotes, makes sales presentations, and closes sales.
Provide exceptional customer service.
Be outstanding at relationship building.
Maintain client relationships with follow up phone calls.
Obtain prospects information such as name, address, vehicle information and enter into quote sheets.
Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
Provides on-going support to insurance clients as needed.
Presents and explains insurance policy options based upon prospective client needs and their personal goals.
Provide customers with additional information about new products and services.
Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
Assess and identify the wants and needs of your customer(s) over the phone
Educate clients on the insurance policies that best suit their needs
Provide policies to new clients and explain benefits/risks of the policy
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Must have ability to multi-task.
Professional phone etiquette.
Follow through and exceed current and prospective client expectations.
Excellent Spelling and Grammar skills.
Great Customer Service Skills.
Problem-Solving Capabilities.
Works well with other employees and is a team player with a positive attitude.
Strong work ethic and leadership skills.
Strong communication skills, both oral and written.
Ability to tactfully handle stressful and difficult situations.
Be equipped with great listening and closing skills.
A Property & Casualty license is preferred but will train good individual.
$25k-33k yearly est. 27d ago
Learn more about technical support representative jobs
How much does a technical support representative earn in Roanoke, VA?
The average technical support representative in Roanoke, VA earns between $25,000 and $48,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.
Average technical support representative salary in Roanoke, VA
$35,000
What are the biggest employers of Technical Support Representatives in Roanoke, VA?
The biggest employers of Technical Support Representatives in Roanoke, VA are: