Technical support representative jobs in Youngstown, OH - 975 jobs
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Insurance Customer Service Representative - Personal Lines
Farmers National Bank of Canfield 4.7
Technical support representative job in Cortland, OH
SUMMARY: This position will assist agency insurance representatives in gathering all necessary documents for new clients and enter information into agency management system. This role will also partner with insurance representatives to manage and maintain existing accounts including account servicing (change requests, renewals, etc.), marketing and account rounding. The IAM will set the standard for high levels of client satisfaction in meeting/exceeding their needs, and assist/lead other team members in providing the same high level of performance.
ESSENTIAL DUTIES and RESPONSIBILITIES include, but are not limited to the following:
Address customer needs by confirming appropriate coverage, processing change requests and billing and payment inquiries.
Prepare applications for renewals reviewing for accuracy with correct entry into agency management system.
Process insurance claims by gathering information from client, submitting to insurance company, and following through to the close of the claim with claims adjuster.
Order Motor Vehicle Reports for prospective insured drivers.
Assist Producer in the marketing of new business accounts; process applications; and submit to the insurance company for binding of coverage and completion of Certificates of Insurance.
Provide clients with automobile identification cards.
Compile information for marketing of prospects.
Review expiration lists for confirmation all policies in current period are renewed.
Scan and attach all documents to customer files in agency management system.
Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations.
Regular, predictable attendance is an essential requirement of this position
EDUCATION and/or EXPERIENCE:
High School or equivalent GED
Must have Property and Casualty License
Preferred minimum of one (1) Year experience working with insurance related.
E-Verify is used to confirm the identity and employment eligibility of all newly hired employees.
Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran
Qualifications
EducationHigh School (required)
Licenses & CertificationsProperty & Casuality Lic (preferred)
Life & Health License (preferred)
Skills
Customer Service (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$30k-34k yearly est. 1d ago
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Customer Service Representative
Insight Global
Technical support representative job in Butler, PA
Day-to-Day
Manage high-volume inbound and outbound calls (approximately 100 per day) with professionalism and courtesy.
Provide prompt and thorough customer support, resolving inquiries efficiently.
Assist clients with account details, billing questions, and service requests.
Accurately update client records and perform data entry using Microsoft Office and related software.
Handle transactions, including occasional cash processing.
Identify customer needs and promote relevant products or services to support sales initiatives.
Document all interactions clearly for future reference and analysis.
Participate in ongoing training to enhance product knowledge and service skills.
Must-Haves
Previous experience in customer service, especially handling inbound calls.
Background in office or desk-based roles (e.g., teaching, automotive dealership, dental office).
Strong verbal and written communication skills with attention to detail.
Proven ability in call center or customer support environments preferred.
High typing accuracy and speed for data entry tasks.
Proficiency in Microsoft Office Suite and general computer skills.
Ability to multitask effectively in a fast-paced setting.
Analytical skills to assess customer needs and provide solutions.
Plusses
Experience in HVAC, lawn care, landscaping, or home services.
Knowledge of sales techniques, cash handling, and outbound calling strategies.
Familiarity with CRM systems (RealGreen preferred).
$27k-35k yearly est. 21h ago
Customer Service Representative - Part Time- Youngstown Main - Youngstown, OH
Wesbanco Bank Inc. 4.3
Technical support representative job in Youngstown, OH
Back Customer Service Representative - Part Time- Youngstown Main #24-8683 Youngstown, Ohio, United States Apply X Facebook LinkedIn Email Copy Location
This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Youngstown Main Banking Center.
Market Youngstown Work Hours per Week 22.5 Requirements
High school diploma or GED required.
Cash handling and customer service experience preferred.
Job Description
Summary:
Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues.
Essential Functions:
Excellent Customer Service
Perform Customer Transactions
Operational and Security Proficiency
Identify referral opportunities
Essential Duties and Responsibilities:
Personally models the standards of the Bank's Mission, Vision, and Pledge.
Accepts and accurately processes all financial service transactions.
Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.
Complies and operates within security and audit procedures.
Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
Meets established individual referral goals as assigned.
Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met.
Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.
Develops and maintains working knowledge of the Bank's products and services.
Other Skills and Requirements:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
Ability to write simple correspondence.
Sound mathematical and analytical skills preferred.
Must have excellent organizational skills and the ability to multi-task and to be flexible.
Ability to lift and carry up to 25 lbs.
Must be available to work all hours of operations.
Full-Time/Part-Time Part-time Area of Interest Retail Services All Locations Youngstown, Ohio, United States
$30k-34k yearly est. 2d ago
Training Technician, Night Shift Manufacturing Operations * Weirton, WV * Fulltime * On-site
Form Energy 4.2
Technical support representative job in Weirton, WV
Are you ready to build America's energy future? Form Energy is an American manufacturing and energy technology company. We're revolutionizing energy storage with cost-effective, multi-day technology designed to keep the electric grid secure and reliable, even during extended periods of stress. By strengthening the electric system and reimagining what's possible, we're giving clean energy a whole new form!
In recent years, Form Energy has earned a number of accolades, including being named by
TIME
as a "Best Invention",
MIT Technology Review
as a "Top Climate Tech Company To Watch", and
Fast Company
as "One of the Next Big Things In Tech". We are making rapid progress on our mission of delivering energy storage for a better world, and our team is growing just as rapidly to meet demand. We have signed contracts with leading electric utilities across the United States and production of our iron-air batteries is underway at our first high-volume manufacturing facility in West Virginia.
Working for Form Energy is more than just a job, it's a chance to be part of something extraordinary. And now - right as we significantly scale up battery manufacturing - might be the most exciting moment in the company's history to join. We are assembling a team of highly talented and driven individuals across the country. Driven by our core values of humanity, excellence, and creativity, our team is determined to deliver on our mission and transform the energy landscape for the better.
Feeling energized to make a meaningful impact on the world? Then keep reading - you've come to the right place.
Role Description
Form Energy is seeking a Night Shift Training Technician to join our team at Form Factory 1 in Weirton, WV, supporting the Anode and GDE lines.
In this role, you will be critical to the success of our production workforce by ensuring all Production Associates are fully trained, proficient, and compliant with all production processes and safety standards. Your primary responsibilities will be to deliver engaging and hands-on training, develop and maintain training content and work instructions, and continuously assess the effectiveness of the delivered training. You will work closely with Production Leadership and cross-functional teams (e.g., Engineering, Quality) to ensure training materials reflect the latest process improvements and quality standards.
This opportunity is based out of the Greater Pittsburgh Area at Form Factory 1 in Weirton, WV.
What you'll do:
Training Delivery & Facilitation:
Conduct engaging, hands-on, and classroom-based training for new and current Production Associates on all standard operating procedures (SOPs), work instructions, and safety protocols.
Mentor and coach Production Associates on the floor to ensure proper technique, quality adherence, and efficient execution of tasks.
Coordinate training schedules with Production Supervisors and Leads to minimize impact on production goals.
Content Development & Maintenance:
Develop, write, and maintain clear, user-friendly, and technically accurate work instructions, SOPs, and visual aids (e.g., photos, videos) for all production processes.
Collaborate with Engineering, Quality, and Maintenance teams to capture and document process changes, updates, and improvements immediately upon implementation.
Ensure all training materials comply with company policies, safety regulations , and quality management systems.
Training Effectiveness & Improvement:
Develop and implement assessment tools (e.g., practical exams, written tests) to measure the effectiveness of training and ensure employee competency.
Track and report on employee training progress and certification status.
Contribute to continuous improvement initiatives by providing feedback on training content and delivery to enhance operational efficiency.
Safety & Compliance:
Ensure all training emphasizes a safety-first mindset and strict adherence to all OSHA and company safety policies.
Help identify potential hazards and train associates on appropriate preventative measures.
What you'll bring:
Experience:
Minimum of 2 years of experience in a manufacturing or production environment.
Proven experience in a training, mentoring, or instructional role, preferably on a factory floor.
Experience with developing and maintaining technical documentation (SOPs, Work Instructions).
Technical & Instructional Aptitude:
Strong technical aptitude with the ability to quickly learn and understand complex production processes and equipment.
Excellent written and verbal communication skills, with the ability to explain complex concepts clearly and concisely to diverse audiences.
Familiarity with various training methodologies and adult learning principles.
Problem-Solving & Detail Orientation:
Strong organizational skills and exceptional attention to detail in documenting processes and tracking training data.
Ability to troubleshoot and resolve immediate training or content issues as they arise.
Interpersonal Skills:
Ability to work effectively and collaboratively with Production Associates, Leads , Supervisors , and cross-functional teams.
#LI-Onsite
#LI-JM2
Humanity is a cornerstone of Form Energy's culture, and we make sure our compensation and benefits reflect that. Form Energy offers competitive salaries, stock options, and a holistic benefits package to ensure all employees have what they need to thrive while working here.
When it comes to you and your family's health, we cover 100% of medical, dental, and vision premiums for full-time employees - and 80% of healthcare premiums for dependents. This starts from day one. We also offer at least 12 weeks of paid leave for new parents (up to 20 weeks for birthing parents), and generous vacation policies to give employees time to recharge when needed.
To build America's energy future, we need everyone at the table. We are proud to be an equal opportunity employer, and encourage candidates from all backgrounds to apply to our open jobs.
If you may require reasonable accommodations to participate in our interview process, please contact . Requests for accommodations will be treated with discretion.
Form Energy is committed to maintaining the privacy of our applicants. Please be aware that we will never solicit sensitive personal information such as Social Security numbers or bank account details during the recruiting or hiring process.
$34k-47k yearly est. 4d ago
Information Technology Support Specialist
Schwebel Baking Company 3.9
Technical support representative job in Youngstown, OH
Are you looking for an excellent opportunity in the field of Information Technology? We have a great position at a well-known, consumer packaged goods company for an entry-level person. This is an exciting role to contribute and learn at the same. We have many technology initiatives to ensure our fresh baked products get to shelves and ultimately your table every day.
General Position Summary:We are seeking an entry-level IT Support Specialist to join our IT team in support of all Schwebel's business and technology needs. The person in this role will be responsible for the installation, repair, maintenance, and support of Company's computer hardware and software, networking/communications, and peripheral equipment. Working both independently and as part of a team is crucial in this position to efficiently handle various tasks and collaborate effectively with the IT Department.
What can you expect? Our IT team needs a focused individual to engage all levels with a variety of technology tasks. This is a hands-on role, interfacing with all levels of the organization, and partnering with the other IT team members. This position works for the Director of IT.
Your Day to Day:
Provide IT support to end users, resolving user requests and completing tasks in a timely manner.
Manage Microsoft Office 365 Exchange.
Assist/configure and install desktop (or laptop) applications as needed.
Configure, manage, and troubleshoot company Apple and Android mobile devices, including cell phones and tablets.
Evaluate and recommend hardware and software solutions; perform software and hardware installations, configurations, repair, and upgrades.
Provide technical and administrative support for company phone systems, voicemail, and all related equipment.
Manage company route accounting Mobile devices using Knox (MDM) software.
Install/support and manage the company POS system including software, computers, and credit card terminals.
Manage/support Company shipping department finger scanners and mobile devices.
Install/support company TVs and Camera systems.
Perform computer room operation on an IBM ISeries once a week and during vacation fill in.
Maintain IT asset lists and maintenance logs.
Assist in preparation of technical documentation; Provide user instructions.
What We're Looking For:
Bachelor's degree in computer science, Information Technology or other related field.
Experience in an office environment, preferably in a manufacturing company
Thorough understanding of Windows 7, 10, 11 operating systems.
Demonstrate work experience configuring PC's, printers, networks, and related troubleshooting.
Working Knowledge on configuring Routers.
Effectively communicate with non-technical persons, both oral and written
Ability to flex shifts where needed in addition to weekends as needed.
Other Capabilities and Requirements:
This role works in both an office and plant environment.
Must be able to work in and around operating equipment in a manufacturing environment.
Must be able to stand, walk, and sit for a combined 8 or more hours a day.
Must be able to lift, push, pull or otherwise transport up to 50 pounds occasionally.
Ability to work from/travel to remote locations as needed.
The schedule is Monday through Friday with rotating every other Wednesday and Saturday. (Excluding vacation fill in).
After hour on call approximately every 4 wks.
Why Schwebel Baking Company?
Schwebel's has a great, 100+ year legacy and is carving a path for an amazing future. Our mission is:
Schwebel Baking Company is committed to excellence in nourishing our consumers, customers, and employees through the delivery of great tasting, certified high quality baked foods to your table, while upholding the highest standards of trust, integrity, and leadership that we have for over 100 years.
Our values include: Trust, Collaboration, Excellence, and, Innovation. The entire leadership team is committed to these values and the person in this position will be a role model in delivering.
We have a great benefit package including medical, dental, vision, retirement with company match.
$35k-61k yearly est. Auto-Apply 2d ago
Computer Field Tech Position-Youngstown/ Boardman, OH
BC Tech Pro 4.2
Technical support representative job in Youngstown, OH
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 13d ago
Technical Field Specialist
TSMG
Technical support representative job in Youngstown, OH
Job DescriptionAbout the Role Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments-including cars, buses, trains, and planes. You'll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.Key Responsibilities
Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they're ready for field deployment
Track inventory and stage equipment for upcoming field sessions
Field Sessions (In the Vehicle):
Travel to designated locations and transport modes (cars, buses, trains, planes)
Run ~90 minute test sessions on mobile/wearable tech in motion
Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site
Capture logs, escalate defects, and keep operations running smoothly
Post-Test Wrap-Up:
Verify that collected data has synced with backend systems
Produce session documentation: results, app issues, logs, and downtime
Suggest improvements to testing workflows
Requirements
Bachelor's degree, or 2-3 years of hands-on technicalsupport/testing experience
At least 1 year of QA testing or support experience with mobile apps/devices
Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus)
Excellent written and verbal communication-able to collaborate with cross-functional teams
Reliable travel capability with a valid driver's license and ability to use multiple transport modes
High responsibility, flexibility, confidentiality mindset, and strong interest in tech
Clean driving record and criminal background
Why Join?
Work on the cutting edge of mobile and location-based tech
Gain diverse field experience across different transport modes
Collaborate with industry-leading engineers and project managers
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$70k-104k yearly est. 7d ago
Technical Field Specialist
Tsmg
Technical support representative job in Youngstown, OH
About the Role Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments-including cars, buses, trains, and planes. You'll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.Key Responsibilities
Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they're ready for field deployment
Track inventory and stage equipment for upcoming field sessions
Field Sessions (In the Vehicle):
Travel to designated locations and transport modes (cars, buses, trains, planes)
Run ~90 minute test sessions on mobile/wearable tech in motion
Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site
Capture logs, escalate defects, and keep operations running smoothly
Post-Test Wrap-Up:
Verify that collected data has synced with backend systems
Produce session documentation: results, app issues, logs, and downtime
Suggest improvements to testing workflows
Requirements
Bachelor's degree, or 2-3 years of hands-on technicalsupport/testing experience
At least 1 year of QA testing or support experience with mobile apps/devices
Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus)
Excellent written and verbal communication-able to collaborate with cross-functional teams
Reliable travel capability with a valid driver's license and ability to use multiple transport modes
High responsibility, flexibility, confidentiality mindset, and strong interest in tech
Clean driving record and criminal background
Why Join?
Work on the cutting edge of mobile and location-based tech
Gain diverse field experience across different transport modes
Collaborate with industry-leading engineers and project managers
$70k-104k yearly est. Auto-Apply 60d+ ago
IT Help Desk Analyst - Center Township, PA
Ardex Americas 3.7
Technical support representative job in Center, PA
ARDEX Americas has been setting the standard in high-performance building materials for over 75 years. From advanced flooring systems to innovative tile and stone installation solutions, we deliver products that shape the future of construction. Join a global leader where innovation meets sustainability-and where our people are the foundation of everything we do.
POSITION: IT HELP DESK ANALYST
We are immediately hiring an IT HELP DESK ANALYST to provide technicalsupport and assistance to users across the ARDEX Americas business (U.S., Canada, Mexico and Latin America), troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime and helping users stay productive.
This role is ideal for someone who enjoys engaging with people, thrives in a collaborative environment, and is naturally curious about IT technology and how it can improve the workplace. If you're energized by solving problems and helping others succeed through technology, we'd love to meet you.
Reporting to the Manager of Customer Service and IT, this position is full-time based out of our Corporate offices, 20 minutes North of Pittsburgh International airport.
What you will do:
* Respond to IT support requests from employees.
* Troubleshoot and fix hardware and software problems.
* Provide excellent customer service and quick resolutions.
* Escalate complex issues to senior IT staff when needed.
* Set up and configure computers and other devices.
* Keep track of PCs, Laptops, cell phones, and other IT assets.
* Share updates and solutions with users and teams.
* Stay current on IT tools and systems.
* Prioritize and manage multiple support requests.
* Document issues and resolutions clearly.
Experience and Skills:
What you will bring to ARDEX:
* Experience in IT support and using ticketing systems (Freshdesk is a plus).
* Familiarity with Windows, Office 365, iOS, and remote support tools like Teams or LogMeIn Rescue.
* Basic knowledge of digital marketing, social media, and CRM tools is helpful.
* Strong problem-solving and communication skills.
* Understanding of networking basics (Wi-Fi, VPN, IP addresses)
* Ability to manage multiple tasks and prioritize based on urgency.
* Team player with a proactive attitude.
* Comfortable with change and eager to learn.
* German language skills are a plus.
* Willingness to travel occasionally to other ARDEX locations to provide support.
Education
* Associate's degree in information technology and/or relevant work experience.
Benefits
* Generous Paid Time Off (PTO) and 11 Paid Holidays
* Paid Parental Leave to support growing families.
* 401(k) with Company Match to help you save for retirement.
* Medical, Dental, and Vision Insurance (effective the 1st of the month after hire)
* Company-paid Disability, Life, and AD&D Insurance and Travel Assistance
* Wellness Programs, including Telehealth and an Employee Assistance Program (EAP)
* Tuition Assistance for associate and bachelor's degrees
* Discounted Gym Memberships to support your fitness goals
* Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more!
* Scenic corporate offices with free parking and woodland walking trails!
Be part of the team that's Building Tomorrow at *********************
ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
$32k-46k yearly est. 13d ago
Desk Side Analyst (Youngstown, OH)
Nordic Consulting Partners 4.4
Technical support representative job in Youngstown, OH
Make a difference. Be happy. Grow your career.
The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner.
Position Responsibilities:
Manage/repair all technology hardware including but not limited to computers, printers, and scanners.
Maintain accurate hardware production inventories and spare stock
Troubleshooting some software as needed
Adheres to all documented processes
Travel to off-sites to provide the same level of support as the main campus assignment
Assist with project assignments to implement new technologies or hardware
Provide on-call and project support as needed
Assist with the movement of I&T assets either receiving new equipment or decommissioning of end of life equipment
Position Requirements:
Demonstrate a deep understanding of the technical environment and its business return.
Strong communications; written and oral
Have the necessary communication and interpersonal skills to interact with clients at all levels
Can keep up to date with technology as it develops and inform their clients of the potential impact.
Be self-managing and capable of prioritizing workload based on client requirements.
The ability to work under pressure within a team and the ability to multitask are important attributes for this role
The candidate will have good problem-solving skills and be highly motivated. He/she will be required to work on own initiative and must therefore possess good decision-making skills
Maintain a clean and orderly work environment.
The candidate will need to be able to take direction from leads and react to downtimes in the environment.
Possess a valid driver's license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements.
Education and Experience:
Bachelor's degree in the field of computer science, telecommunications, or information sciences, and 3 years experience or 6 years of relevant work experience
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
$33k-47k yearly est. Auto-Apply 33d ago
IT Support Specialist
Layerzero Power Systems
Technical support representative job in Aurora, OH
LOCATED IN AURORA, OHIO***
About Us
LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure an uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.
Position Description: IT Support Specialist
The IT Support Specialist provides Tier 1 and Tier 2 technicalsupport across the organization, ensuring that employees have reliable access to the hardware, applications, and systems they need to perform at their best. This role works hands-on with Windows devices, Microsoft 365, enterprise applications, networking basics, and manufacturing-floor tools.
This is a great opportunity for someone early in their IT career who thrives in a fast-paced environment, enjoys solving technical problems, and takes pride in providing excellent service.
Key Responsibilities:
End-User Support
Provide Tier 1 & Tier 2 support for desktops, laptops, mobile devices, and corporate applications.
Troubleshoot issues involving connectivity, user identity/access, device performance, and software errors.
Support both office employees and manufacturing-floor personnel.
System Setup & Configuration
Set up and configure Windows devices, printers, user accounts, MFA/security tools, and standard apps.
Assist new hires with workstation setup and onboarding support.
Application & System Support
Assist with ERP system support and enhancements.
Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and general business applications.
Participate in new system rollouts, upgrades, and implementation projects.
Ticketing & Documentation
Log, track, and resolve support tickets according to defined SLAs.
Maintain accurate documentation, device lifecycle records, and asset inventory.
Report recurring issues to the IT team to drive long-term solutions.
Operational Support
Assist with hardware imaging, network troubleshooting, and basic IT maintenance tasks.
Support IT initiatives and contribute to continuous improvement of support processes.
Qualifications:
Required
1-4 years of IT support, help desk, or service desk experience.
Strong troubleshooting abilities across hardware, software, and networks.
Excellent communication and customer service skills.
Hands-on experience with:
Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
Windows operating systems
Basic networking (DNS, DHCP, Wi-Fi, VPN)
Ability to support manufacturing-floor technology and work onsite as needed.
Preferred
Experience with ERP systems, ticketing platforms, or endpoint management tools.
Exposure to Active Directory or Azure AD.
Knowledge of IT asset management practices.
Education
Associate degree or higher in Information Technology, Computer Science, or a related field preferred.
Equivalent hands-on experience will be considered in lieu of a degree.
Industry certifications are a plus, including:
CompTIA A+, Network+, Security+
Microsoft 365 Fundamentals (MS-900)
Microsoft Certified: Modern Desktop Administrator Associate
Who Thrives in This Role
Someone who loves solving problems and helping people
Someone who communicates clearly and stays calm under pressure
Someone who is eager to learn and grow in an enterprise IT environment
Someone who takes initiative and follows through
What We Offer:
Competitive pay with performance incentives
100% company-paid medical, dental, and vision
401(k) with company match
3 weeks PTO, 8 paid holidays, and 2 floating holidays
Why You Will Love Working with Us:
Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement.
Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career
At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.
Salary Description $85,000 to $114,00
$85k-114k yearly 39d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support representative job in Youngstown, OH
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$61k-84k yearly est. 13d ago
PRN - Treatment Support Technician 2 - Moffett House
Gateway Rehabilitation Center 3.6
Technical support representative job in Beaver, PA
Requirements
High school diploma or GED.
Preferred Requirements
Some college preferred.
Additional Requirements
Valid driver's license and a clean driving record which allows the ability to drive patients to and from appointments, support groups, activities or other travel as assigned.
Pass a PA Criminal History Record Check.
Obtain PA or a State Child Abuse and FBI fingerprinting clearances.
Obtain CPR/First Aid training.
Pass Drug Screen
TB Testing
This position requires mandatory staffing coverage when necessary to provide a safe treatment environment for Gateway residents.
Required to remain awake and alert while on duty.
If living a life of recovery, must attest to at least 18 months in recovery from substance use disorder.
Work Conditions
Drug and Alcohol Rehabilitation Center
Favorable working conditions.
Minimal physical demand.
Moderate mental demands to respond to patients' simultaneous requests.
GRC is an Equal Opportunity Employer committed to diversity, equity, inclusion, and belonging. We value diverse voices and lived experiences that strengthen our mission and impact.
$38k-48k yearly est. 5d ago
IT Support Specialist
Careers Opportunities at AVI Foodsystems
Technical support representative job in Warren, OH
AVI Foodsystems is looking for an energetic and optimistic team member to immediately hire to fill the role of Full-time IT Support Specialist at our Headquarters location in Warren, OH. This is not a remote position and is required to be on-site working Monday - Friday, dayshift.
Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.
The IT Support Specialist plays a critical role in assisting team members with procedural and operational challenges related to IT hardware, software, products, and services. This position requires a proactive approach to identifying and resolving recurring issues, with a strong emphasis on trend analysis and continuous improvement.
Working in close collaboration with Systems Administrators, Developers, and other IT personnel, the IT Support Specialist contributes to the development of long-term solutions aimed at reducing the frequency and impact of technical problems across the organization.
Major Duties and Responsibilities:
Responsibilities include (but are not limited to):
All IT Support Responsibilities:
Provide technicalsupport for over 350 local users and 1,700 remote users, ensuring seamless operations across diverse environments
Document all issues, troubleshooting steps, and resolutions in real time using a centralized support ticketing system
Maintain an accurate inventory of technology assets, including hardware, software, and licensing compliance
Independently research and interpret user manuals to identify solutions for complex technical issues
Prioritize, diagnose, and resolve hardware and software issues related to computers, printers, peripherals, and telecommunication equipment
Offer expert support for Windows OS, Microsoft Office Suite, Active Directory, and various commercial and proprietary applications
Manage and troubleshoot networked multifunction devices, including printing, scanning, and faxing capabilities
Collaborate with vendor support teams such as Dell, HP, Xerox, Microsoft, Juniper, and specialized software providers
Provide technical assistance for Point of Sale (POS) systems
Conduct follow-ups on resolved tickets to ensure user satisfaction and issue closure
Participate in structured cabling and wiring projects as needed
Set up and support technology for presentations and meetings
Strive to resolve issues on the first contact, minimizing the need for escalation
Escalate unresolved or specialized issues to appropriate IT teams
Perform software installations and upgrades on end-user devices
Willing to travel up to 10%, including occasional overnight stays
IT Support Specialist Responsibilities:
Conduct thorough analysis of support tickets to identify recurring patterns and root causes. Regularly present findings to management, along with actionable recommendations to permanently resolve or mitigate issues.
Collaborate closely with IT teams and leadership to design and implement cost-effective, sustainable solutions for strategically significant challenges. Take an active role in the development and execution of these solutions where appropriate.
Advocate for end users by prioritizing issues based on impact and severity, ensuring that resolutions align with the greatest overall benefit to the organization.
Partner with management to establish and refine support procedures and guidelines, with a focus on enhancing service quality and operational efficiency.
Requirements Qualifications:
The role requires demonstrated experience in troubleshooting hardware, software, and network issues, or equivalent education and training. Prior customer service experience or training is highly advantageous.
Strong interpersonal skills are essential. The individual must communicate with users in a respectful and effective manner, adapting their language to suit the user's technical proficiency whether technical or non-technical without sounding condescending.
A minimum of three years in an IT support role within a corporate environment is required. Proven experience in resolving IT-related issues in a professional setting is essential.
Skills:
Demonstrates a proactive approach to learning and adapting to emerging technologies across multiple platforms
Possesses excellent verbal and written communication skills for effective support via phone, in-person, and email
Strong interpersonal skills with the ability to build positive working relationships
Benefits:
AVI offers:
A family culture and atmosphere
Competitive compensation
Health, dental, vision, and life insurance for full-time team members
401(k) with generous company match
Paid vacations and holidays
Immense training and growth opportunities
We conduct pre-employment drug testing. EOE
$37k-66k yearly est. 18d ago
Associate Technician*^*
Essilorluxottica
Technical support representative job in Youngstown, OH
Requisition ID: 913473 Position: Full-Time Total Rewards: Benefits/Incentive Information If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.
Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.
Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTION
The Associate Techniciansupports the production department by meeting productivity and quality standards.
MAJOR DUTIES AND RESPONSIBILITIES
Adheres to and motivates others to follow the work instructions.
Completes equipment calibration and setup; promptly communicates any maintenance issues to Supervisor.
Proactively identifies quality, process, and workflow problems; informs Supervisor of any outstanding or re-occurring issues.
Participates in the training of Associates; mentors new hires and cross-trains associates as necessary.
Actively communicates and shares information and expectations with Supervisor; participates in team meetings and focus groups and offers input on facility issues.
Demonstrates a positive attitude; treats all associates with respect and dignity. Reports any issues/concerns to Supervisor.
Actively supports management decisions and communicates concerns when appropriate; assists the Team Leader and Supervisor in the execution of their duties.
Maintains a clean, safe work area; notifies Supervisor of potential safety/health issues.
Supports, follows and monitors all safety requirements and provides immediate feedback to all/anywhere necessary.
Maintains adherence to company policies.
BASIC QUALIFICATIONS
High School Diploma or GED
Previous experience working in a fast paced environment
Ability to communicate clearly and concisely
Ability to prioritize, maintain organization and meet strict deadlines
Reliable in attendance and punctuality, including breaks and lunch periods
PREFERRED QUALIFICATIONS
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ************ (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email ********************************.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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Nearest Major Market: Cleveland
Nearest Secondary Market: Youngstown
Job Segment:
Supply Chain, Facilities, Social Media, Supply, Ophthalmic, Operations, Marketing, Healthcare
$56k-91k yearly est. 13d ago
Transcription Technology Support Specialist (Contracted)
E-Typist
Technical support representative job in Stow, OH
and does not require you to move or relocate before hire.** Company Overview: E-Typist, Inc. is a forward-thinking and remote-friendly business that leverages cutting-edge technologies, including Office 365, OneDrive, Slack, SharePoint, and transcription software, to enhance collaboration and productivity. We are seeking a highly skilled and customer-focused Transcription Technology Support Specialist to join our team. This role is ideal for individuals who thrive in a dynamic, remote work environment and are passionate about providing top-notch technicalsupport in the field of transcribing.
Position Overview: As a Transcription Technology Support Specialist at E-Typist, Inc., you will be a key player in ensuring seamless operation and user satisfaction with our technology stack including equipment used for legal and general transcription. Your primary responsibilities will include troubleshooting technical issues, providing user support, and maintaining the functionality of essential tools such as Office 365, OneDrive, Box, Slack, SharePoint, and transcription software and equipment.
Key Responsibilities:
User Support:
Provide remote technicalsupport to end-users, addressing inquiries and resolving issues including but not limited to Office 365, OneDrive, Box, Slack, SharePoint, and transcription software and equipment
Assist users with account setup, configuration, and access permissions.
Troubleshooting:
Diagnose and troubleshoot software and hardware issues, ensuring quick and effective problem resolution.
Collaborate with software providers to escalate and resolve complex technical issues.
Training and Documentation:
Develop and deliver user training sessions on the effective use of our technology stack.
Create and maintain comprehensive documentation for common issues and solutions.
Collaboration Tools Management:
Administer and maintain Slack channels, ensuring proper access, organization, and integration with other tools.
Manage SharePoint sites and permissions to facilitate efficient collaboration.
Software Integration:
Ensure seamless integration and functionality between various software applications, including transcription software.
Security and Compliance:
Implement and enforce security best practices for remote users, with a focus on data protection and compliance.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven experience in technicalsupport roles, preferably in a remote work setting.
Proficient in troubleshooting issues related to Office 365, OneDrive, Box, Slack, SharePoint.
Experienced with transcription software and related equipment.
Strong understanding of remote collaboration tools and their configurations.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a remote team environment.
$37k-65k yearly est. Auto-Apply 6d ago
Site Services Technician
Morgan Engineering Systems Inc. 3.4
Technical support representative job in Alliance, OH
Crane Technician
For more than 150 years, Morgan has been committed to offering world class solutions for the metals industry. At Morgan, we position our customers for success by collaborating with them to enhance safety, improve efficiency, and deliver value through the world's most advanced material handling systems-while building a better future for our employees and community.
Due to growth, we are looking for a full-time Crane Technician to join our team in Alliance, OH
You will assemble, install, and maintain Morgan's industrial overhead cranes at customer sites across the U.S while ensuring that innovation comes standard with every order.
Join our team to help us fulfill our vision:
To challenge the possibilities of today by thinking differently.
Responsibilities:
Assemble, install, wire, and commission Morgan industrial overhead cranes at customer sites across the U.S.
Perform preventative maintenance on overhead cranes
Inspect mechanical and electrical systems on overhead cranes
Troubleshoot and repair mechanical and electrical systems, including AC and DC electrical systems
Must be able to work safely and efficiently at heights of up to 100 feet
Education/Experience:
High school diploma or equivalent
At least 1 year experience in a related industry
Welding experience is a plus
Ability to read blueprints and use metrological instruments such as micrometers
Basic organization, communication, and problem-solving skills
Must have own tools
Skills in one or more of the following areas preferred:
Millwright work
Iron work
Pipefitting
Electrical meters
Basic machining
Basic welding
Basic rigging
Benefits:
Competitive wages
Comprehensive benefits package, including:
Health insurance
Dental insurance
Vision insurance
Life insurance
401(K)
401(K) matching
Paid time off
About Morgan:
For more than 150 years, Morgan Engineering has created a legacy as a world leader in material handling systems. Through the design, production and service of large-scale industrial overhead and gantry-type cranes and mill equipment, we provide the innovative technology and engineering expertise to move our clients' businesses forward. To learn more about our company or apply for this position, visit **************************
Disclaimer:
Morgan Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$42k-57k yearly est. Auto-Apply 17d ago
Think you can sell? Prove it!
Leaffilter Columbus
Technical support representative job in Fernway, PA
We are looking to hire 1-2 hard working individuals for our Western Pennsylvania Office. We currently have reps earning over $300k. We have plenty of pre-qualified leads . The right candidate can expect to have 2-4 leads daily. WHY Us? - We are the largest Direct to Consumer Home Project Sales Company in the WORLD!
- More than 50k installs this past year!
- We sell jobs with no money down and have plenty of affordable finance options.
- Appointments take less than 2 hours, including paperwork. Jobs are installed as early as the same day you sell them.
- Commissions are paid WEEKLY.
- Average close rate: 55% --- WIN more than you lose.
- Ask about being fast tracked into management. 95% of our managers nationwide were promoted from within.
*Previous sales experience is preferred, but will train and coach the right individaul(s).
*No door to door & no telemarketing required
*No, you do not have to generate your own leads or demo family
*10% bonus if you do want to generate your own sales!
*Only need to commute to office 3x per month
$35k-70k yearly est. 1d ago
IT Support Specialist
Alacriant
Technical support representative job in Streetsboro, OH
Job Summary The IT Support Specialist is responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. This role ensures smooth operation of IT systems by troubleshooting problems, performing installations, and delivering user training when needed. Key Responsibilities
Respond to helpdesk tickets, phone calls, and emails to resolve technical issues promptly.
Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
Set up user accounts, permissions, and access controls in accordance with company policies.
Troubleshoot and resolve issues related to operating systems, applications, and connectivity.
Assist with onboarding new employees by preparing devices and providing basic IT orientation.
Maintain accurate documentation of support requests, resolutions, and system configurations.
Monitor system performance and escalate complex issues to senior IT staff when necessary.
Ensure compliance with IT security standards and company policies.
Other duties as assigned
Continuous Improvement Responsibilities
Identify recurring technical issues and propose solutions to reduce future incidents.
Analyze support processes and recommend improvements to enhance efficiency and user experience.
Document and update troubleshooting procedures to reflect best practices and lessons learned.
Collaborate with team members to implement automation or tools that streamline support tasks.
Stay informed about emerging technologies and suggest upgrades or process changes that align with organizational goals.
Participate in regular reviews of IT systems and workflows to ensure continuous optimization.
Education and Experience
Associate's or Bachelor's degree in Information Technology or a related field OR
1-3 years of experience in IT support, helpdesk, or technicalsupport roles OR
An equivalent combination of education and experience.
Preferred Skills and Attributes
Strong troubleshooting and problem-solving skills.
Knowledge of Windows/Mac OS, Microsoft Office Suite, and common business applications.
Familiarity with networking basics (TCP/IP, DNS, VPN).
Excellent communication and customer service skills.
Preferred Certifications
CompTIA A+
CompTIA Network+
Microsoft Certified: Modern Desktop Administrator
Physical Demands
Sitting for extended periods while working at a computer.
Standing and walking intermittently throughout the day.
Navigating industrial environments, which may include noise, dust, or temperature variations
Wearing PPE (Personal Protective Equipment) such as safety glasses or steel-toe shoes when required.
Escorting candidates or visitors through the facility.
Lifting requirements up to 10 lbs. frequently and up to 25 lbs. occasionally.
Alacriant is an Equal Employment Opportunity Employer. Alacriant does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
$37k-65k yearly est. 35d ago
Help Desk Analyst
360 It Professionals 3.6
Technical support representative job in Mercer, PA
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
Short Description:Help Desk Analyst 2 (HDA2) - 3 to 5 years field experience
Complete Description:
Troubleshoot automation problems, performing systems administration, installing and maintaining computer and
network related equipment and software, providing technical assistance to users, performing liaison duties, and
managing automation related equipment and supplies.
- Responsible for procurement and planning, user support, security, and training.
- Work involves independent technical duties supporting organizational departments.
- Configures PC's to meet DOC specifications by installing and maintaining computer and network related equipment
and software.
- Obtains approvals and supervisory clearance to install SAP, SCSC, E-mail, Internet, mainframe, etc.
- Maintains PC Inventory by ensuring the system is updated to reflect new equipment and equipment location changes.
- Performs an annual facility wide inventory of all DOC maintained computer equipment, software, and peripherals.
- Work is performed independently throughout the entire institution and involves information technology practices and
hardware installations to manage information for the varied areas in accordance with Commonwealth and agency
standards.
- Provides support to users on pc's as well as inmate network systems including hardware and software applications.
- Transfers user files and programs as needed or when an upgrade is performed.
- Participates in network setups, including all hardware and software necessary for network operation and functionality.
- Services printers, troubleshoots and resolves hardware and software problems, initiates and tracks service calls to
vendors, maintains expertise in desktop operating systems, restores data to file servers and workstations and reconfigure
for the LAN.
- Shall receive and coordinate all support tickets for inmate tablet issues
- Responsible for communicating with vendor support regarding kiosk or RMA issues
- Support SCI Forest, Sharon CCC, and Probation and Parole as required.
- Schedules and attends required training hours each year.
- Other duties as assigned
Additional Information
Thanks & Regards
Vikas Kumar
vikas.kumar(@)360itpro(dot)com
$29k-33k yearly est. 1d ago
Learn more about technical support representative jobs
How much does a technical support representative earn in Youngstown, OH?
The average technical support representative in Youngstown, OH earns between $26,000 and $47,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.
Average technical support representative salary in Youngstown, OH