Telephone sales representative vs consumer sales representative

The differences between telephone sales representatives and consumer sales representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a consumer sales representative has an average salary of $38,514, which is higher than the $28,512 average annual salary of a telephone sales representative.

The top three skills for a telephone sales representative include outbound calls, telephone sales and life insurance. The most important skills for a consumer sales representative are broadband, product knowledge, and inbound calls.

Telephone sales representative vs consumer sales representative overview

	Telephone Sales Representative	Consumer Sales Representative
Yearly salary	$28,512	$38,514
Hourly rate	$13.71	$18.52
Growth rate	-4%	-4%
Number of jobs	214,765	216,394
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 57%
Average age	37	40
Years of experience	-	12

What does a telephone sales representative do?

The primary job of telephone sales representatives is to sell products and services to prospective customers through telephone. They typically answer phone calls and answer inquiries from customers. Their duties and responsibilities include updating database and backup data regularly, completing forms and recording logs, and following organizational standards in order to maintain quality and exceptional customer service. Qualifications required for this role may include previous work experience in sales or a related field, customer service skills, and strong attention to detail.

What does a consumer sales representative do?

Customer sales representatives' primary role is to present their employer's offerings to potential buyers. They may work out of an office, travel to conferences where their offerings might be suitable to attendees. It is their responsibility as customer sales representatives to get people to buy physical items, such as cars, new windows for their home, and skincare products. They perform a variety of tasks promoting their employer's offerings, sell policies for insurance companies, promote bundle deals for telecommunication industries, gym membership plans, and persuade parents to let their children join the tutoring system.

Telephone sales representative vs consumer sales representative salary

Telephone sales representatives and consumer sales representatives have different pay scales, as shown below.

	Telephone Sales Representative	Consumer Sales Representative
Average salary	$28,512	$38,514
Salary range	Between $17,000 And $47,000	Between $21,000 And $67,000
Highest paying City	Beverly, MA	-
Highest paying state	Connecticut	-
Best paying company	UnitedHealth Group	-
Best paying industry	Media	-

Differences between telephone sales representative and consumer sales representative education

There are a few differences between a telephone sales representative and a consumer sales representative in terms of educational background:

	Telephone Sales Representative	Consumer Sales Representative
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 57%
Most common major	Business	Business
Most common college	-	-

Telephone sales representative vs consumer sales representative demographics

Here are the differences between telephone sales representatives' and consumer sales representatives' demographics:

	Telephone Sales Representative	Consumer Sales Representative
Average age	37	40
Gender ratio	Male, 41.5% Female, 58.5%	Male, 39.8% Female, 60.2%
Race ratio	Black or African American, 17.8% Unknown, 3.5% Hispanic or Latino, 17.8% Asian, 3.9% White, 56.1% American Indian and Alaska Native, 0.9%	Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 19.4% Asian, 6.8% White, 56.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	11%	7%

Differences between telephone sales representative and consumer sales representative duties and responsibilities

Telephone sales representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Maintain HIPAA regulations and standards.
Build, setup, troubleshoot and maintain computer hardware and software needs as necessary.
Place out bound sales calls to current DIRECTV customers and try to get them to upgrade their current channel package.
Follow governmental regulations and HIPAA guidelines.
Locate and troubleshoot items that customers have purchased

Consumer sales representative example responsibilities.

Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Enroll consumer in health insurance supply information on different health plan medicaid, chp, episode etc
Verify medicaid waive eligibility for non-emergency transportation.
Make both inbound and outbound calls in order to sell DIRECTV products including upgrading services.
Verify medicaid waive eligibility for non-emergency transportation.

Telephone sales representative vs consumer sales representative skills

Common telephone sales representative skills

Outbound Calls, 18%
Telephone Sales, 11%
Life Insurance, 11%
Product Knowledge, 7%
Customer Service, 7%
Inbound Calls, 6%

Common consumer sales representative skills

Broadband, 40%
Product Knowledge, 8%
Inbound Calls, 7%
Outbound Calls, 5%
Data Entry, 4%
Phone Calls, 3%

Telephone Sales Representative vs. similar jobs

Telephone Sales Representative related careers

Telephone Sales Representative related jobs

What similar roles do

Zippia Careers
Sales Industry
Telephone Sales Representative
Telephone Sales Representative vs Consumer Sales Representative

Updated January 8, 2025

Browse sales jobs