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The differences between vice presidents customer services and business directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a vice president customer services and a business director. Additionally, a vice president customer services has an average salary of $172,160, which is higher than the $124,563 average annual salary of a business director.
The top three skills for a vice president customer services include customer satisfaction, strategic plan and continuous improvement. The most important skills for a business director are project management, healthcare, and sigma.
| Vice President Customer Services | Business Director | |
| Yearly salary | $172,160 | $124,563 |
| Hourly rate | $82.77 | $59.89 |
| Growth rate | 6% | 6% |
| Number of jobs | 104,468 | 137,880 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 69% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A vice president of customer service is an executive management professional who is responsible for managing all activities related to customer support and service of an organization. This vice president is required to develop a customer service strategy while supervising the overall performance of staff members to achieve customer satisfaction. The vice president must lead the development team to create new programs and initiatives that can provide quality customer care. This vice president must also evaluate and select vendors that provide technical support, such as IBM and Accenture.
Business directors are responsible for overseeing the development of an organization's business goals and objectives. They typically work to increase business revenue, identify and develop business opportunities, and expand the company's presence and its brands. Other duties and responsibilities may include establishing effective company policies, goals, and sales targets, overseeing financial and budgetary activities, and identifying ways to minimize cost and boost financial performance. Business directors are also expected to negotiate contracts with clients and suppliers and propose and develop new partnerships.
Vice presidents customer services and business directors have different pay scales, as shown below.
| Vice President Customer Services | Business Director | |
| Average salary | $172,160 | $124,563 |
| Salary range | Between $114,000 And $257,000 | Between $86,000 And $178,000 |
| Highest paying City | - | Providence, RI |
| Highest paying state | - | Rhode Island |
| Best paying company | - | Ep Energy |
| Best paying industry | - | Finance |
There are a few differences between a vice president customer services and a business director in terms of educational background:
| Vice President Customer Services | Business Director | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 69% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between vice presidents customer services' and business directors' demographics:
| Vice President Customer Services | Business Director | |
| Average age | 44 | 44 |
| Gender ratio | Male, 63.6% Female, 36.4% | Male, 63.3% Female, 36.7% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 68.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |