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The differences between vice presidents customer services and client services directors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a vice president customer services, becoming a client services director takes usually requires 6-8 years. Additionally, a vice president customer services has an average salary of $172,160, which is higher than the $117,337 average annual salary of a client services director.
The top three skills for a vice president customer services include customer satisfaction, strategic plan and continuous improvement. The most important skills for a client services director are client service, customer service, and business development.
| Vice President Customer Services | Client Services Director | |
| Yearly salary | $172,160 | $117,337 |
| Hourly rate | $82.77 | $56.41 |
| Growth rate | 6% | 5% |
| Number of jobs | 104,468 | 103,218 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 74% |
| Average age | 44 | 46 |
| Years of experience | 6 | 8 |
A vice president of customer service is an executive management professional who is responsible for managing all activities related to customer support and service of an organization. This vice president is required to develop a customer service strategy while supervising the overall performance of staff members to achieve customer satisfaction. The vice president must lead the development team to create new programs and initiatives that can provide quality customer care. This vice president must also evaluate and select vendors that provide technical support, such as IBM and Accenture.
A client services director is responsible for maintaining healthy business relationships with clients, ensuring that operational teams provide the highest quality services for the clients, following their deliverables and business requirements. Client services directors oversee project management procedures, identifying inconsistencies, and revising business plans to improve outputs and achieve client satisfaction. They also recommend cost-reduction techniques, as well as processes to maximize productivity and enhance the utilization of resources. A client services director coordinates with the clients for progress updates, as well as informing them of adjustments and opportunities for business development.
Vice presidents customer services and client services directors have different pay scales, as shown below.
| Vice President Customer Services | Client Services Director | |
| Average salary | $172,160 | $117,337 |
| Salary range | Between $114,000 And $257,000 | Between $84,000 And $162,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | New Jersey |
| Best paying company | - | First Republic Bank |
| Best paying industry | - | Technology |
There are a few differences between a vice president customer services and a client services director in terms of educational background:
| Vice President Customer Services | Client Services Director | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 74% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Southern California |
Here are the differences between vice presidents customer services' and client services directors' demographics:
| Vice President Customer Services | Client Services Director | |
| Average age | 44 | 46 |
| Gender ratio | Male, 63.6% Female, 36.4% | Male, 45.1% Female, 54.9% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 7% |