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The differences between vice presidents customer services and customer service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a vice president customer services and a customer service director. Additionally, a vice president customer services has an average salary of $172,160, which is higher than the $134,962 average annual salary of a customer service director.
The top three skills for a vice president customer services include customer satisfaction, strategic plan and continuous improvement. The most important skills for a customer service director are customer satisfaction, customer support, and continuous improvement.
| Vice President Customer Services | Customer Service Director | |
| Yearly salary | $172,160 | $134,962 |
| Hourly rate | $82.77 | $64.89 |
| Growth rate | 6% | 6% |
| Number of jobs | 104,468 | 158,016 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 69% |
| Average age | 44 | 47 |
| Years of experience | 6 | 6 |
A vice president of customer service is an executive management professional who is responsible for managing all activities related to customer support and service of an organization. This vice president is required to develop a customer service strategy while supervising the overall performance of staff members to achieve customer satisfaction. The vice president must lead the development team to create new programs and initiatives that can provide quality customer care. This vice president must also evaluate and select vendors that provide technical support, such as IBM and Accenture.
A customer service director is primarily in charge of spearheading and overseeing the efforts in customer service operations. It is their duty to establish goals and guidelines that will usher the workforce in building strong and positive relationships with clients, develop strategies to optimize procedures, identify the strengths and weaknesses of current processes, implement solutions, and conduct research to find new business and client opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
Vice presidents customer services and customer service directors have different pay scales, as shown below.
| Vice President Customer Services | Customer Service Director | |
| Average salary | $172,160 | $134,962 |
| Salary range | Between $114,000 And $257,000 | Between $94,000 And $191,000 |
| Highest paying City | - | Olympia, WA |
| Highest paying state | - | Washington |
| Best paying company | - | VMware |
| Best paying industry | - | Health Care |
There are a few differences between a vice president customer services and a customer service director in terms of educational background:
| Vice President Customer Services | Customer Service Director | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 69% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between vice presidents customer services' and customer service directors' demographics:
| Vice President Customer Services | Customer Service Director | |
| Average age | 44 | 47 |
| Gender ratio | Male, 63.6% Female, 36.4% | Male, 55.0% Female, 45.0% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5% | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.9% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 8% |