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The differences between vice presidents customer services and division directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a vice president customer services and a division director. Additionally, a vice president customer services has an average salary of $172,160, which is higher than the $120,757 average annual salary of a division director.
The top three skills for a vice president customer services include customer satisfaction, strategic plan and continuous improvement. The most important skills for a division director are client relationships, business development, and customer service.
| Vice President Customer Services | Division Director | |
| Yearly salary | $172,160 | $120,757 |
| Hourly rate | $82.77 | $58.06 |
| Growth rate | 6% | 6% |
| Number of jobs | 104,468 | 63,545 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 67% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A vice president of customer service is an executive management professional who is responsible for managing all activities related to customer support and service of an organization. This vice president is required to develop a customer service strategy while supervising the overall performance of staff members to achieve customer satisfaction. The vice president must lead the development team to create new programs and initiatives that can provide quality customer care. This vice president must also evaluate and select vendors that provide technical support, such as IBM and Accenture.
A division director is an individual who is responsible for managing team members and business operations that are assigned in his/her or her division to achieve the goals of a company. Division directors are required to evaluate division performance and ensure that the team's work complies with the company policies and procedures. They must lead new business development efforts with customers or brokers and should work closely with legal to ensure the protection of the company's interest. Division directors also assist in employee recruitment and provide training to the team if there are skill gaps.
Vice presidents customer services and division directors have different pay scales, as shown below.
| Vice President Customer Services | Division Director | |
| Average salary | $172,160 | $120,757 |
| Salary range | Between $114,000 And $257,000 | Between $68,000 And $213,000 |
| Highest paying City | - | Albany, NY |
| Highest paying state | - | Rhode Island |
| Best paying company | - | Mayo Clinic |
| Best paying industry | - | Finance |
There are a few differences between a vice president customer services and a division director in terms of educational background:
| Vice President Customer Services | Division Director | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between vice presidents customer services' and division directors' demographics:
| Vice President Customer Services | Division Director | |
| Average age | 44 | 44 |
| Gender ratio | Male, 63.6% Female, 36.4% | Male, 61.7% Female, 38.3% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.8% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |